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Technical Support
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Technical Support

Highfly Hr's profile picture
Posted by Highfly Hr
5 - 15 yrs
₹10L - ₹30L / yr
Dubai, Dublin, Ireland, RIYADH (Saudi Arabia), Qatar, Kuwait, Augsburg, Germany, Marseille (France), Málaga (Spain), Singapore, New Zealand, Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Hyderabad
Skills
Troubleshooting
Technical support
Adaptability
Documentation
Analytics
Problem solving
Communication Skills

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Requirements:

  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Highfly Sourcing

Founded :
2024
Type :
Services
Size :
0-20
Stage :
Profitable

About

Highfly Sourcing, one of the best immigration consultants in delhi having expertise of providing quality solutions in immigration services to individuals, families and corporate clients those who are seeking to Settle, Work, Study, Visit or move temporarily or permanently in Canada, Australia, New Zealand , Denmark, Germany, UK, Hong Kong,Singapore and others countries globally.


We are one of the best immigration consulting services of the country. It is a matter of great pride that till date our success rate has been hundred percent. There is no doubt about the fact, that any assignment that is taken up becomes successful because of not just one but many reasons. From planning to execution, everything has to be done with utmost perfection.


Here at Highfly Sourcing, your personal and professional needs are kept into consideration before recommending a visa for you. Our consulting professionals are there to study your profile thoroughly and counsel you as per your future aspirations. We assure that once you meet our consulting professionals all your doubts and queries will take a back seat and you will just want to be proactive enough to complete the process at the earliest and take a flight to your dream country.


Our Post Landing services will be an added advantage in your new country as we will provide you with job search services, pick up assistance and accommodation assistance. We will be there for you till you are permanently settled in the country.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

We provide quality solutions in immigration services to individuals, families and corporate clients those who are seeking to Settle, Work, Study, Visit or move temporarily or permanently in Canada, Australia, New Zealand , Denmark, Germany, UK, Hong Kong,Singapore and others countries globally.

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skill iconjQuery
MVC Framework
Job brief: We are looking for a experienced Team Lead who possesses a passion for pushing Web technologies to the limits. This person will work with our team of talented engineers to design and build the next generation of Web applications. Works closely with other app development and technical teams. Tech Stack : PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK. Responsibilities: ● Should take the responsibility and ownership for the analysis, functional decomposition, modelling, prototyping, design, coding, code review, testing, deployment and status reporting of a work product in a project. ● Delivery of project version / module as per plan and with quality. ● Provide input on technical effort estimation to arrive at resourcing plans. ● Be part of technical panel for recruitment and yearly performance appraisals. ● Conduct training and induction of new team members. ● Develop a detailed project plan to monitor and track progress. ● Measure project performance using appropriate tools and techniques. ● Report and escalate to management as needed. ● Manage the relationship with the client and all stakeholders. ● Perform risk management to minimize project risks. ● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. ● Ensure resource availability and allocation. ● Develop a detailed project plan to monitor and track progress. ● Perform other related duties as assigned ● Develop spreadsheets, diagrams and process maps to document needs. ● Create and maintain comprehensive project documentation Requirements: ● 3+ years of experience in developing web applications. ● Experience in technically leading a development team / sub team of 3-5 developers. ● Experience of working on projects involving a variety of technologies. ● Ensure resource availability and allocation. ● Excellent understanding on APIs ● Excellent understanding of software architectures. ● Excellent understanding of databases especially Firebase. ● Excellent understanding of UI elements--, layouts, common 3rd party libraries, etc. ● Ability to architect scalable and performance oriented solutions based on the requirements. ● Ensure that the latest technology standard and best practices are maintained across the organization. ● Develop the vision and roadmap of an organization's technology strategy. Lead the architecture and execution of it. ● Excellent problem solving skills, Ensure the performance quality and responsiveness of applications Collaborate with a team to define design and ship new features ● Version control with Bitbucket. ● Understanding of startup culture ● Good team player, Quick learner
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Shubham Vishwakarma

Full Stack Developer - Averlon
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