Sumo Logic
https://sumologic.comAbout
Company social profiles
Jobs at Sumo Logic
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Python
Java
DockerSenior Software Engineer I - DevOps Engineer
Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.
What you will do:
• Own the Delivery pipeline and release automation framework for all Sumo services
• Educate and collaborate with teams during both design and development phases to ensure best practices.
• Mentor a team of Engineers (Junior to Senior) and improve software development processes.
• Evaluate, test, and provide technology and design recommendations to executives.
• Write detailed design documents and documentation on system design and implementation.
• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.
• Enhance and maintain infrastructure and tooling for development, testing and debugging
What you already have
• B.S. or M.S. Computer Sciences or related discipline
• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.
• Collaborative working style: You can work with other engineers to come up with good decisions.
• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.
• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.
Technical skills:
- 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
- 2+ years of experience in software development in Java/Scala/Golang or similar
- 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
- Experience with cloud technologies, such as AWS/Azure/GCP
- Experience with Infrastructure-as-Code and tools such as Terraform
- Experience with scripting languages such as Groovy, Python, Bash etc.
- Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
- Understanding of GitOps and ArgoCD concepts/workflows
- Understanding of security and compliance aspects of DevSecOps
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Similar companies
About the company
Jobs
4
About the company
Juntrax Solutions is a young company with a collaborative work culture, on a mission to bring efficient solutions to SMEs. Joining us you will be part of a great team building an integrated platform for SMEs to help them manage their daily business globally.
Jobs
3
About the company
Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
Jobs
4
About the company
Baker Street Fintech (Product Name: Cambridge Wealth) is a Financial Products Company. We help build world-class Fintech Products for our Clients who want to manage their wealth on our platform. Founded by professionals with Experiences spanning from PwC UK to Banking and Technology firms, we are a financially stable, profitable company growing quickly!
Jobs
1
About the company
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Jobs
4
About the company
enParadigm is one of the world's leading experiential learning and talent intelligence companies. We leverage Generative AI & Immersive AI solutions to create hyper-personalised, immersive experiences, driving business impact and behavioural change across levels and functions.
We have been recognized among the fastest growing tech companies in APAC by Deloitte as part of the Deloitte Tech Fast 500 APAC program. We leverage our proprietary simulations, and a rigorous sustained-learning approach. Learn more about our work. We have worked with 500+ organisations around the world such as Coca-Cola, Infosys, P&G, Societe Generale, Colgate-Palmolive, WNS, Citibank, etc, to help drive growth and leadership.
Jobs
2
About the company
At TheBlueOwls, we are passionate about harnessing the power of data analytics and artificial intelligence to transform businesses and drive innovation. With a team of experts and cutting-edge technology, we help our clients unlock valuable insights from their data and leverage AI solutions to stay ahead in today's competitive landscape.
Our Founder
Our company was founded by Puran Ticku, an ex-Microsoft Architect with over 20+ years of experience in the field of data and digital health. Puran Ticku has a deep understanding of the potential of data analytics and AI and has successfully led transformative solutions for numerous organizations.
Our Expertise
We specialize in providing comprehensive data analytics services, helping businesses make data-driven decisions and uncover hidden patterns and trends. With our advanced AI capabilities, we enable our clients to automate processes, enhance productivity, and gain a competitive edge in their industries.
Our Approach
At TheBlueOwls, we believe that the key to successful data analytics and AI implementation lies in a holistic approach. We work closely with our clients to understand their unique challenges and goals, and tailor our solutions to meet their specific needs. Our team of skilled professionals utilizes state-of-the-art technology and industry best practices to deliver exceptional results.
Our Commitment
We are committed to delivering the highest level of quality and value to our clients. We strive for excellence in every project we undertake, ensuring that our solutions are not only effective, but also scalable and sustainable. With our deep domain expertise and customer-centric approach, we are dedicated to driving success for our clients and helping them achieve their business objectives.
Contact us today to learn more about how TheBlueOwls can empower your organization with data analytics and AI solutions that drive growth and innovation.
Jobs
5
About the company
Jobs
1
About the company
CipherSonic Labs offers a game-changing cloud-based cybersecurity solution designed for enterprises to securely share and collaboratively process data with other enterprises. Our fully homomorphic encryption-based approach ensures that data remains encrypted throughout its entire lifecycle—during processing, while in transit and while in storage—providing robust data privacy and security guarantees. With our solution, enterprises can tap into the $100 billion data collaboration market, enabling them to collaborate effectively, extract novel insights from shared data, and enhance customer services.
Jobs
2
About the company
Rupayya (rupayya.com) is a fintech startup building a next-generation social Lending platform that enables secure and digital lending among trusted connections. Our core mission is to redefine how people access credit by leveraging social trust, data intelligence, and modern financial infrastructure.At the heart of Rupayya lies the concept of community-driven lending, where users can create lending circles or “pods” and transact within known networks. By combining peer-to-peer (P2P) lending models with a social credit graph, Rupayya enables more reliable and transparent credit decisions while reducing default risks.We are building a social credit infrastructure that uses behavioral data, relationships, and transaction patterns to enhance creditworthiness assessment beyond traditional financial metrics. This allows us to serve users who are often underserved by conventional banking systems
Jobs
1
