

Sumo Logic
http://sumologic.comJobs at Sumo Logic

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Senior Software Engineer I - DevOps Engineer
Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.
What you will do:
• Own the Delivery pipeline and release automation framework for all Sumo services
• Educate and collaborate with teams during both design and development phases to ensure best practices.
• Mentor a team of Engineers (Junior to Senior) and improve software development processes.
• Evaluate, test, and provide technology and design recommendations to executives.
• Write detailed design documents and documentation on system design and implementation.
• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.
• Enhance and maintain infrastructure and tooling for development, testing and debugging
What you already have
• B.S. or M.S. Computer Sciences or related discipline
• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.
• Collaborative working style: You can work with other engineers to come up with good decisions.
• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.
• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.
Technical skills:
- 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
- 2+ years of experience in software development in Java/Scala/Golang or similar
- 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
- Experience with cloud technologies, such as AWS/Azure/GCP
- Experience with Infrastructure-as-Code and tools such as Terraform
- Experience with scripting languages such as Groovy, Python, Bash etc.
- Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
- Understanding of GitOps and ArgoCD concepts/workflows
- Understanding of security and compliance aspects of DevSecOps
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Similar companies
About the company
We Enable and empower our partners to engage their clients through smart technology. Use of technology innovations designed to squeeze out savings and efficiency from the current insurance industry model.The belief driving us is that the insurance industry is ripe for innovation and disruption. We offer ultra-customized tools and using new streams of data from internet-enabled devices to dynamically price premiums according to observed behavior.
Jobs
11
About the company
iSchoolConnect is an online platform that makes the University Admissions process hassle-free, fun and accessible to students around the globe. Using our unique AI technology, we allow students to apply to multiple universities with a single application. iSchoolConnect also connects with institutions worldwide and aids them in the transformation of their end-to-end admission processes using our various cutting-edge use cases. Our technologies include the Conversational AI chatbot, Document Grader, Video Interview Analyzer, and a Single application use case which aids institutions with International Enrollment Management.
Jobs
3
About the company
We are a globally awarded UX & UI design studio trusted by brands like Adobe, Kotak, AU Bank, VMware, Fossil, and many more
We are a team of deep-thinking designers and strategists driven by the impact of design. We believe great design isn't just functional — it's thoughtful, scalable, and emotionally resonant. At Ungrammary, we go beyond crafting interfaces — we design experiences that solve real-world problems and touch millions of users.
Specializing in fintech, healthcare, SaaS, e-commerce, and enterprise tech. We've helped global enterprises and high-growth startups create products that are as intelligent as they are intuitive. With a strong foundation in user experience, user research, and design thinking, we bring clarity to complexity.
If you're ready to be part of a fast-paced, high-impact design team or want to work on world-class products, drop us a line at [email protected] — we’d love to hear from you.
More about us:
- 🏆 iF Design Award 2024, IDA 2022, DNA Paris Design Award 2022, MUSE Creative Gold Award 2021
- Ranked among the Top 20 Global UX Agencies by Clutch
- 70+ brands served across 10+ countries.
- 100+ million user interactions impacted.
- Trusted by global brands like Adobe, Kotak Mahindra Bank, Adani Capital, AU Bank, VMware, Fossil, Brooks, and more.
- Designed products across 15+ industries including fintech, healthcare, SaaS, and e-commerce
Jobs
2
About the company
Jobs
5
About the company
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Jobs
266
About the company
Data Axle is a product company that offers various data and technology solutions, including software-as-a-service (SaaS) and data-as-a-service (DaaS). These solutions help businesses manage and leverage data for marketing, sales, and business intelligence.
They are data-driven marketing solutions provider that helps clients with clean data, lead generation, strategy development, campaign design, and day-to-day execution needs. It solves the problem of inaccurate and incomplete data, enabling businesses to make informed decisions and drive growth. Data Axle operates in various industries, including healthcare, finance, retail, and technology.
About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global center of excellence in Pune. This center delivers mission
critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.
Data Axle India is recognized as a Great Place to Work!
This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.
Jobs
4
About the company
Jobs
3
About the company
Jobs
156
About the company
Jobs
3