Sumo Logic
https://sumologic.comAbout
Company social profiles
Jobs at Sumo Logic
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Python
Java
DockerSenior Software Engineer I - DevOps Engineer
Exceptional software engineering is challenging. Amplifying it to ensure that multiple teams can concurrently create and manage a vast, intricate product escalates the complexity. As a Senior Software Engineer within the Release Engineering team at Sumo Logic, your task will be to develop and sustain automated tooling for the release processes of all our services. You will contribute significantly to establishing automated delivery pipelines, empowering autonomous teams to create independently deployable services. Your role is integral to our overarching strategy of enhancing software delivery and progressing Sumo Logic’s internal Platform-as-a-Service.
What you will do:
• Own the Delivery pipeline and release automation framework for all Sumo services
• Educate and collaborate with teams during both design and development phases to ensure best practices.
• Mentor a team of Engineers (Junior to Senior) and improve software development processes.
• Evaluate, test, and provide technology and design recommendations to executives.
• Write detailed design documents and documentation on system design and implementation.
• Ensuring the engineering teams are set up to deliver quality software quickly and reliably.
• Enhance and maintain infrastructure and tooling for development, testing and debugging
What you already have
• B.S. or M.S. Computer Sciences or related discipline
• Ability to influence: Understand people’s values and motivations and influence them towards making good architectural choices.
• Collaborative working style: You can work with other engineers to come up with good decisions.
• Bias towards action: You need to make things happen. It is essential you don’t become an inhibitor of progress, but an enabler.
• Flexibility: You are willing to learn and change. Admit past approaches might not be the right ones now.
Technical skills:
- 4+ years of experience in the design, development, and use of release automation tooling, DevOps, CI/CD, etc.
- 2+ years of experience in software development in Java/Scala/Golang or similar
- 3+ years of experience on software delivery technologies like jenkins including experience writing and developing CI/CD pipelines and knowledge of build tools like make/gradle/npm etc.
- Experience with cloud technologies, such as AWS/Azure/GCP
- Experience with Infrastructure-as-Code and tools such as Terraform
- Experience with scripting languages such as Groovy, Python, Bash etc.
- Knowledge of monitoring tools such as Prometheus/Grafana or similar tools
- Understanding of GitOps and ArgoCD concepts/workflows
- Understanding of security and compliance aspects of DevSecOps
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Similar companies
About the company
REConnect Energy is a leading digital energy platform startup focused on climate resilience solutions. Headquartered in Bangalore, India, with offices in London, Gurgaon, and Mumbai, the company has established itself as India's largest tech-enabled service provider in predictive analytics and demand-supply aggregation for the energy sector. REConnect Energy develops AI and Grid Automation software products for renewables and energy utilities, with a core focus on efficient asset and grid management, climate risk mitigation, and real-time asset visibility.
REConnect Energy offers a comprehensive range of services, including predictive analytics for electric utilities, renewable energy forecasting and grid integration, machine learning and AI for energy markets, and an OTC marketplace for clean energy. The company also specializes in environmental markets, renewable energy policies, and energy dispatch and aggregation. Positioned at the forefront of the energy transition, REConnect Energy addresses complex challenges in climate data and analytics, driving innovation in the renewable energy sector.
Jobs
2
About the company
Jobs
1
About the company
TheCodersHub is a startup that offers services in #androiddevelopment, #webdevelopment, #softwaredevelopment, #mobiledevelopment, and #iosdevelopment. While still in the early stages, we are focused on growth and innovation within the tech industry.
Jobs
3
About the company
BPO Hirings
Jobs
15
About the company
Trisetra is an AI-powered platform designed to bridge the gap between design vision and reality for bathroom remodeling contractors and clients. With Trisetra, users can:
- Instantly generate multiple professional 3D bathroom designs just by describing their needs.
- Receive detailed, accurate project estimates that accompany each design.
- Explore immersive 360-degree renders and models, enabling clients to fully visualize proposed outcomes before committing.
- Collaborate remotely, with real-time syncing across devices, easy permissions management, and tools to track client engagement and feedback—without needing in-person meetings.
- Rest assured every design is code-compliant, with Trisetra’s AI enforcing accuracy and adherence to building regulations.
- Identify and resolve design issues early in the process, reducing rework and miscommunication.
Jobs
1
About the company
Jobs
2
About the company
Jobs
11
About the company
Jobs
1
About the company
At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments.
Our world-class payments network and human-centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age old property market by connecting the dots across the entire ecosystem, from buyers and sellers, to legal service firms and title companies to property management, banks and real estate agents.
Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around the world.
By combining the brightest minds in global tech with our integrated portfolio of market-leading products and services, we are carving out a path to transform the global property market, making it faster, simpler and safer to buy property abroad.
Jobs
3
