Dear Candidate,
We are hiring for Helpdesk Support Engineers (Project O&M Phase) at Bhopal location.
Position : Helpdesk Support Engineers (Project O&M Phase)
Experience : 3-4 yrs
Location: Bhopal ,MP
Company : IT
Salary: Best in Industry.
Responsibilities
To be responsible for providing updates to BCLL (individual) and authority which are related to all the incidents generated through the call center and helpdesk management system or complain received on daily basis and provide the report to BCLL on weekly basis for the major incidents or complains raised and for which BCLL’s intervention is required.
• To be responsible for providing knowledge sharing sessions to BCLL personnel monthly basis in a O&M phase.
• To ensure the incident resolution activity to be done by the support team of the SI incidents raised on high priority and coordinate for the same.
• To be responsible for providing consolidated reports of the entire progress of the bus operations during the entire month.
• To be accountable for providing insights related to the improvement points for the bus operations on monthly basis.
• To be accountable for the primary decision-making activities related to bus operations in ordination with BCLL’s team on daily basis.
• To be responsible for applying the outcomes of the business analysis and provide measurable outcome.
• To be responsible and accountable for the data accuracy.
Qualifications
• Minimum Required Qualification: BE/B Tech in IT/ Electronics or equivalent from a recognized educational institution along with Minimum 3 years’ experience
in IT/ICT/Operation sector.
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Worldwide Locations: USA | HK | IN
Shubham Vishwakarma
Full Stack Developer - Averlon
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