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Helpdesk Support Engineers
Helpdesk Support Engineers
Amnex Infotechnologies's logo

Helpdesk Support Engineers

3 - 5 yrs
₹1L - ₹2L / yr
Bhopal
Skills
Technical support
IT Support
Help desk

Dear Candidate,


We are hiring for Helpdesk Support Engineers (Project O&M Phase) at Bhopal location.


Position : Helpdesk Support Engineers (Project O&M Phase)


Experience : 3-4 yrs


Location: Bhopal ,MP


Company : IT


Salary: Best in Industry.



Responsibilities


To be responsible for providing updates to BCLL (individual) and authority which are related to all the incidents generated through the call center and helpdesk management system or complain received on daily basis and provide the report to BCLL on weekly basis for the major incidents or complains raised and for which BCLL’s intervention is required.


• To be responsible for providing knowledge sharing sessions to BCLL personnel monthly basis in a O&M phase.


• To ensure the incident resolution activity to be done by the support team of the SI incidents raised on high priority and coordinate for the same.


• To be responsible for providing consolidated reports of the entire progress of the bus operations during the entire month.


• To be accountable for providing insights related to the improvement points for the bus operations on monthly basis.


• To be accountable for the primary decision-making activities related to bus operations in ordination with BCLL’s team on daily basis.


• To be responsible for applying the outcomes of the business analysis and provide measurable outcome.


• To be responsible and accountable for the data accuracy.


Qualifications


• Minimum Required Qualification: BE/B Tech in IT/ Electronics or equivalent from a recognized educational institution along with Minimum 3 years’ experience


in IT/ICT/Operation sector.


Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Worldwide Locations: USA | HK | IN 

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About Amnex Infotechnologies

Founded :
2008
Type
Size
Stage

About

Amnex is a future-first solutions enterprise committed to solving real-world challenges across high-impact sectors. We believe in change that causes disruption and in intelligence that is the natural outcome of that change. The world woke up to a pattern of disruption in the technology sector at the turn of the millennium. Each day, we move a step closer towards improved human-computer interaction and increased data-driven intelligent decision-making. Since our inception in 2008, we have ushered in this transformation by tapping into the most advanced technologies. Spearheading the introduction of IoT, automation and data science into business processes in India, we began creating a new era of growth in remote locations, and for sectors such as Logistics, Agriculture, Mining, Construction, Transport and Ports. Our innovative solutions across Energy & Utility, Manufacturing and Smart Cities are utilising smarter systems that create a more intelligent world for its citizens. From the rural to the urban, we're harnessing technology for the better and making a better world, arrive sooner.
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