L1/L2 Tech Support Mumbai.

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

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As our SBDA, your responsibilities will be :

● Planning and executing cold outreach in the form of messages and calls to

attract new leads.

● Reaching out to prospects through calls or messages to assess their needs.

● Nurturing the leads, following up with them, and understanding their issues inside

out.

● Achieve agreed-upon sales targets and outcomes within schedule.

● Coordinate sales efforts with team members and other departments.

● Analyze the market’s potential, and track sales, and status reports.

● Supply management with reports on customer needs, problems, interests,

competitive activities, and potential for new products and services.

● Keep abreast of best practices and promotional trends.

● Continuously improve through feedback.

We’d additionally be looking at

● Quick Turnaround Time

● Good communication skills, ability to work with different departments

● Self-motivation, ability to work under pressure and meet deadlines

● Receptive to constructive criticism, and delivering changes as directed

● Technical know-how

To be successful in this role, you should have:

● Good knowledge of MS Office

● Highly motivated and target-driven.

● Excellent negotiation, and communication skills.

● Prioritizing, time management, and organizational skills.

● Ability to create and deliver presentations tailored to the customers' needs.

● A healthy attitude towards constructive criticism.

Nature of Work:

● Work from our Office

● You will be working 6-days a week

● You get 0-1 Building Experience

● Freedom to experiment and innovate

● High Ownership of tasks

Software Engineering

• 4+ years of experience in designing, developing, and maintaining React-based applications
• 4+ years of hands-on experience in developing medium to large-scale applications using Javascript frameworks
• Experience with projects that involve, improving the reliability and performance of your web-apps, by leveraging different observability tools like Lighthouse, Sentry, and Datadog.
• Good understanding of functional programming paradigms and UI architecture patterns
• A decent understanding of cloud infrastructure like AWS to orchestrate and manage our applications.
• Experience with testing frameworks like JEST, modern auth mechanisms, and server-side rendering through frameworks like NextJS
• Experience with backend technologies like JAVA, and Kotlin would be good to have.

Product Development

• Ability to scope, review and refine user stories for technical completeness and to resolve dependency risks.
• Well-versed in working in an agile environment and being involved in different stages of SDLC - Design, Development, Code Review, Testing, and Release Management
• Ability to work with different CI/CD frameworks, with hands-on experience with Git or any similar source code management tools
• Continuously refactor applications so that they are easy to maintain, easy to extend, and contribute to

Your Tech Stack

Web Application Frameworks: React, Ruby on Rails

Programming Languages: ReasonML/Rescript, Typescript, Javascript, Kotlin, HTML, CSS

Tools and Libraries: Webpack, Sentry, NextJS, NodeJS, Jest, Figma

Communication: HTTP, GraphQL, Amazon SQS, Amazon SNS

Observability: Google Analytics, Lighthouse, Sentry, Kibana, Datadog

What you will build with us?

The front-end platform at Porter is geared toward developing a variety of products for customers, partners, and our internal teams. You will be a part of Porter’s Web Engineering Platform team.

What will be your primary focus?

1. enabling our engineering teams to create highly reliable and scalable software systems, reduce client and server outages and increase system hygiene.
2. building the right set of tooling and flows for our web and mobile teams, for improving developer productivity. This will enable our application teams to churn out user features rapidly and will help them build the best-in-class product solutions for our business teams.
3. work on security initiatives, to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.

What will you closely influence?

1. Providing the right user experience to our customers, partners, and cc agents when they reach out to us
2. Building tools to help boost user growth on our platform including our driver onboarding, training and certification system, referral system, and lead management models. A step towards sustainable user growth and providing personalized experiences, on our platform
3. Unlocking new growth levels for Porter, in form of our new vibrant customer base through business initiatives like Packers and Movers, Part-Load, and help Porter on its journey to becoming a super Logistic App.
4. Enabling us to engage our partner ecosystem better with our fast-moving initiatives in the Insurance and Lending segments. Your work here will directly impact the livelihood of our partners
5. Solving problems related to optimal pricepoint for partners and customers, matchmaking with supply and demand, and building confidence around payment experience and location tracking.

Skills we are looking for:

• Excellent problem-solving skills
• Readily hands-on and "techy" habits
• Great spoken and written communication skills
• Self-starter, team player
• High levels of ethics, commitment & responsibility
• Demonstrable excellence in an area of their interest

Upto 3 years of experience in Angular.

CoreStack, an AI-powered multi-cloud governance solution, empowers enterprises to rapidly achieve Continuous and Autonomous Cloud Governance at Scale. CoreStack enables enterprises to realize outcomes such as 40% decrease in cloud costs and 50% increase in operational efficiencies by governing operations, security, cost, access, and resources. CoreStack also assures 100% compliance with standards such as ISO, FedRAMP, NIST, HIPAA, PCI-DSS, AWS CIS & Well Architected Framework (WAF). We work with many large global customers across multiple industries including Financial Services, Healthcare, Retail, Education, Telecommunications, Technology and Government.

Responsibilities:

• Part of a Cloud Governance product team responsible for installing, configuring, automating and monitoring various Cloud Services (IaaS, PaaS, and SaaS)
• Be at the forefront of Cloud technology, assisting a global list of customers that consume multiple cloud environments.
• Ensure availability of internal & customers' hosts and services thru monitoring, analysing metric trends, investigating alerts.
• Explore and implement a broad spectrum of open source technologies. Help the team/customer to resolve technical issues.
• Extremely customer focused, flexible to be available on-call for solving critical problems.
• Contribute towards the process improvement involving the Product deployments, Cloud Governance & Customer Success.

Skills Required

• Minimum 3+ Years of experience with a B.E/B.Tech
• Experience in managing Azure IaaS, PaaS services for customer production environments
• Well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and CI/CD
• Experience in Linux and Windows Administration, server hardening and security compliance
• Web and Application Server technologies (e.g. Apache, Nginx, IIS)
• Good command in at least one scripting language (e.g. Bash, PowerShell, Ruby, Python)
• Networking protocols such as HTTP, DNS and TCP/IP
• Experience in managing version control platforms (e.g. Git, SVN)

Data Scientist

Requirements

● B.Tech/Masters in Mathematics, Statistics, Computer Science or another
quantitative field
● 2-3+ years of work experience in ML domain ( 2-5 years experience )
● Hands-on coding experience in Python
● Experience in machine learning techniques such as Regression, Classification,
Predictive modeling, Clustering, Deep Learning stack, NLP
● Working knowledge of Tensorflow/PyTorch

Optional Add-ons-

● Experience with distributed computing frameworks: Map/Reduce, Hadoop, Spark
etc.
● Experience with databases: MongoDB

• Skills -
  • Core (Must understand and conversant to code on at least two of these technologies)
    • Java 8+/ Spring Boot/Microservices
    • Spark
    • Scala
    • Angular
    • Javascript
    • ElasticSearch
    • Graph Database (Tinkerpop/Janusgraph)
    • MySQL/Oracle
    • AWS/Azure/GCP
  • Secondary
    • Version Control - Jira/Bitbucket/Git
    • Build Tools - Maven/SBT/Gradle
    • Security
    • Agile/Scrum methodology
    • Should be able to create and review designs/documents
    • Must be able to clearly articulate situations, problems and communicate ideas and solutions

• Must understand System Analysis and Design with understanding of Algorithms (implementation in any language is okay)
• Design optimal and performant solutions for product backlog items spanning technologies
• Work with Product Owner/Project Manager and UX lead for providing LoE estimates for Jira backlog items
• Lead and own delivery or work items (for self and team)
• 80% hands-on work items (self), 20% team responsibility
• Must be willing to learn new technologies, processes, business functions, (we measure this by OKR’s)

Qualifications and Skills

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.