L1/L2 Tech Support Mumbai.

Job Title : QA Automation Lead Engineer – Network Security & Blockchain/Web3.js

Location : Gurgaon & Bangalore, India (On-site)

Job Type : Full-time

Working Days : 6 Days (Monday to Saturday)

Role Overview :

As a QA Automation Lead Engineer – Network Security & Blockchain/Web3.js, you will define and implement advanced quality assurance and security testing strategies tailored for Blockchain applications. This role involves leading a team, collaborating with cross-functional teams, and ensuring the highest quality and security standards.

Key Responsibilities:

• Leadership: Mentor QA Engineers and develop QA and security testing strategies.
• Security Assurance: Conduct vulnerability assessments, penetration tests, and automate testing for improved coverage.
• Collaboration: Align QA activities with project goals and ensure compliance with standards like GDPR and ISO 27001.
• Continuous Improvement: Analyze QA metrics and stay updated on Blockchain and cybersecurity advancements.

Required Skills:

• Technical Skills: Expertise in Network Security, QA methodologies, automation tools (e.g., Selenium, Appium), and scripting languages like Python or Java.
• Compliance: Familiarity with OWASP, ISO 27001, and regulatory standards.
• Leadership: Proven experience in leading QA teams and managing testing for Blockchain/Web3 applications.

Preferred Skills:

• Penetration testing tools (e.g., Burp Suite, OWASP ZAP).
• Experience with CI/CD tools like Jenkins and GitLab CI.
• Certifications such as CEH, ISTQB, or Blockchain-related credentials are a plus.

Experience:

• 5+ Years in QA, with a focus on Network Security and Blockchain/Web3.
• Hands-on experience in testing Blockchain platforms and distributed applications.

Educational Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field.

ABOUT THE ROLE

The Chief of Staff is a critical member of the leadership team, serving as a key confidante and right-hand to the CEO. This role requires a highly organized, proactive, and results-oriented individual with exceptional communication, problem-solving, and project management skills. The Chief of Staff will play a pivotal role in driving operational excellence, ensuring smooth execution of strategic initiatives, and supporting the CEO in achieving company objectives.

Key Responsibilities:

Strategic Planning & Execution:

• Collaborate with the CEO to develop and execute strategic plans and initiatives.
• Conduct market research and competitive analysis to inform strategic decision-making.
• Monitor progress towards strategic goals and identify areas for improvement.

Operational Excellence:

• Oversee and streamline internal operations, ensuring efficient and effective workflows across all departments.
• Identify and implement process improvements to enhance operational efficiency and productivity.
• Monitor key performance indicators (KPIs) and track progress towards operational goals.

Project Management:

• Lead and manage cross-functional projects, ensuring timely and successful completion.
• Act like an internal project manager to solve problems, remove blockers in cross-functional projects.
• Develop and maintain project plans, timelines, and budgets.
• Identify and mitigate potential risks and challenges.
• Track project progress and report on key milestones to the CEO.

Executive Support:

• Monitoring Business Performance: Scrutinize and assess the company's performance, encompassing pivotal performance indicators and financial metrics.
• Prepare comprehensive reports and presentations to apprise the CEO about the organization's advancement. 
• Conduct research and gather information as needed to support the CEO's decision-making.

Team Coordination & Communication:

• Drive strong cross-functional collaboration and communication within the organization.
• Facilitate meetings and workshops, ensuring effective and productive discussions.
• Communicate key decisions and updates to relevant stakeholders.

Qualifications:

• 4+ years of experience in a fast-paced, high-growth environment, preferably in the technology or FinTech industry.
• Proven experience as a Chief of Staff or in a similar high-impact role supporting senior leadership.
• Strong analytical and problem-solving skills with the ability to think strategically and creatively.
• Excellent project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Exceptional written and verbal communication and interpersonal skills.
• Strong organizational and time management skills with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) 1 and project management tools. 
• A strong work ethic, a proactive and results-oriented approach, and the ability to thrive in a fast-paced environment.
• A passion for technology and the FinTech industry.

BENEFITS

●       Stock Options: We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.

●       Health Insurance: We believe you and your family deserve robust health coverage because we care about them too. A health policy of INR 3 lakhs is provided, and other benefits to you and your family.

●       MacBook: You get a MacBook that you can use for working anywhere, irrespective of your role at Tartan.

●       Tax Saving Benefits: Our tax-saving options through the Flexi Benefit Plans significantly increase the cash-in-hand post deductions.

As a Senior Backend & Infrastructure Engineer, you will take ownership of backend systems and cloud infrastructure. You’ll work closely with our CTO and cross-functional teams (hardware, AI, frontend) to design scalable, fault- tolerant architectures and ensure reliable deployment pipelines.

1. What You’ll Do :

• Backend Development: Maintain and evolve our Node.js (TypeScript) and Python backend services with a focus on performance and scalability.
• Cloud Infrastructure: Manage our infrastructure on GCP and Firebase (Auth, Firestore, Storage, Functions, AppEngine, PubSub, Cloud Tasks). 
• Database Management: Handle Firestore and other NoSQL DBs. Lead database schema design and migration strategies.
• Pipelines & Automation: Build robust real-time and batch data pipelines. Automate CI/CD and testing for backend and frontend services.
• Monitoring & Uptime: Deploy tools for observability (logging, alerts, debugging). Ensure 99.9% uptime of critical services.
• Dev Environments: Set up and manage developer and staging environments across teams.
• Quality & Security: Drive code reviews, implement backend best practices, and enforce security standards.
• Collaboration: Partner with other engineers (AI, frontend, hardware) to integrate backend capabilities seamlessly into our global system.

Must-Haves :

• 5+ years of experience in backend development and cloud infrastructure.
• Strong expertise in Node.js (TypeScript) and/or Python.
• Advanced skills in NoSQL databases (Firestore, MongoDB, DynamoDB...).
• Deep understanding of cloud platforms, preferably GCP and Firebase.
• Hands-on experience with CI/CD, DevOps tools, and automation.
• Solid knowledge of distributed systems and performance tuning.
• Experience setting up and managing development & staging environments. 

• Proficiency in English and remote communication.

Good to have :

• Event-driven architecture experience (e.g., Pub/Sub, MQTT).
• Familiarity with observability tools (Prometheus, Grafana, Google Monitoring).
• Previous work on large-scale SaaS products.
• Knowledge of telecommunication protocols (MQTT, WebSockets, SNMP).
• Experience with edge computing on Nvidia Jetson devices.

What We Offer :

• Competitive salary for the Indian market (depending on experience).
• Remote-first culture with async-friendly communication.
• Autonomy and responsibility from day one.
• A modern stack and a fast-moving team working on cutting-edge AI and cloud infrastructure.
• A mission-driven company tackling real-world environmental challenges. 

Position: Admin Manager

Location: Andheri , East

Salary Range: ₹35,000 – ₹40,000/month

Age Limit: Maximum 30 years

Gender Preference: Male candidates only

Job Summary:

We are seeking a proactive and disciplined Admin Manager to oversee day-to-day administrative operations and ensure smooth functioning across departments. The ideal candidate will be highly organized, capable of managing facility operations, vendors, and support staff, and committed to maintaining a compliant and efficient workplace.

Key Responsibilities:

Manage daily office operations and administrative functions

Supervise housekeeping, security, and support staff

Monitor office infrastructure, assets, and facility upkeep

Handle procurement and inventory of office supplies and equipment

Maintain vendor relations, contracts, and AMCs

Ensure compliance with company policies, safety protocols, and audits

Track administrative expenses and maintain petty cash records

Organize fire drills, employee engagement programs, and internal trainings

Maintain all administrative documentation and reports

Requirements:

Graduate in any discipline (Bachelor’s degree)

Age below 30 years

Male candidates preferred

3-4 years of experience in office administration or operations

Excellent communication and coordination skills

Proficiency in MS Office, documentation, and budgeting

Strong sense of responsibility, discipline, and attention to detail

Preferred Skills:

Leadership qualities to manage support staff effectively

Experience in handling vendors and facility compliance

Knowledge of safety protocols and admin process optimization

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

ABOUT Loop AI:

LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.

LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.

We process a Million Orders every month and store TerraBytes of data to build our intelligence platform

SUMMARY :

LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.

If you are looking to grow your career in AI based products Loop is the exact location you are looking for

RESPONSIBILITIES :

- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources

- Engage actively in client discussions to position the value of our solution

- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

REQUIREMENTS:

- Deep understanding of the Customer Success function

- Incredible precision, attention to detail, and organization skills

- 3+ years of customer success experience

- Demonstrated experience in presenting complex data in understandable ways to address customers business questions

- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly

- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization

- Experience working with cross-functional teams and projects

- Aptitude for being organized with flexibility to deliver results in a fast-paced environment

ADVANTAGES:

Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.

Experience with Restaurants is required

WHY JOIN Loop AI?

Join a rocketship! We are pioneers of a new market that we are creating

- Take a central and critical role at Placer.ai

- Work with, and learn from, top-notch talent

- Competitive salary

- Excellent benefits

- Fully remote

We are hiring candidates who are looking to work in a cloud environment and ready to learn and adapt to the evolving technologies.

Linux Administrator Roles &  Responsibilities:

• 5+ or more years of professional experience with strong working expertise in Agile environments
• Deep knowledge in managing Linux servers.
• Managing Windows servers(Not Mandatory).
• Manage Web servers (Apache, Nginx).
• Manage Application servers.
• Strong background & experience in any one scripting language (Bash, Python)
• Manage firewall rules.
• Perform root cause analysis for production errors.
• Basic administration of MySQL, MSSQL.
• Ready to learn and adapt to business requirements.
• Manage information security controls with best practises and processes.
• Support business requirements beyond working hours.
• Ensuring highest uptimes of the services.
• Monitoring resource usages.

Skills/Requirements

• Bachelor’s Degree or Diploma in Computer Science, Engineering, Software Engineering or a relevant field.
• Experience with Linux-based infrastructures, Linux/Unix administration.
• Knowledge in managing databases such as My SQL, MS SQL.
• Knowledge of scripting languages such as Python, Bash.
• Knowledge in open-source technologies and cloud services like AWS, Azure is a plus. Candidates willing to learn will be preferred.
• Experience in managing web applications.
• Problem-solving attitude.
• 5+ years experience in the IT industry.