AM / Executive – Technical Support (Drives & Automation)
at A global industry leader in manufacturing industry
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
- Conduct on-site service visits for the commissioning of inverters.
- Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
- Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
- Maintain thorough service documentation for all conducted services.
- Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
- Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
- Assist the repair department in critical or crisis situations.
- Offer technical support for switching cabinets through local vendors as per customer requirements.
- Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
- Provide training on service and application development for both customers and SEW employees.
- Maintain the Quality Manual System.
Authorities:
- Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
- Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
- Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.
Dimensions:
- Handle approximately 40 service jobs per year.
- Contribute to the execution of 8 to 10 new application projects annually.
Profile:
- Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
- Experience: Minimum 2-3 years in Drives & Automation.
- Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.
What We Offer:
- An open and transparent working culture with clearly defined job responsibilities.
- Opportunities for outstanding employee development through structured training and mentoring.
- Personalized training and support from experienced managers and colleagues.
- State-of-the-art facilities and working conditions, utilising cutting-edge technology.
- A responsible organization committed to energy efficiency, social responsibility, and environmental protection.
Subodh Popalwar
Software Engineer, Memorres
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Job Profile: ERP Implementation & Support Executive
Industry Type: IT Software
Job Location: Indore MP
Experience: 2-3 yrs.
Job Type: Full Time
Responsibilities
- The ERP Implementation Professional will work closely with ERP team members as well as end users to provide functional support and training of business processes enabled by ERP in the respective modules.
- ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
- Provide ERP support by resolving customer queries via phone, email, remotely or at client-side location.
- Responsible to communicate with Customer ERP core team, implementation team, Technical consultant and his Manager.
- To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
- To configure, deploy and manage the ERP system and the backend database system
- Extensively travel to client end for software implementation and training purpose.
Desired Candidate Profile
- Any Graduate/Post Graduate with -3 yrs. experience of working with ERP Softwares for Manufacturing Industry
- Minimum 1+ year working experience in Software implementation and Support
- Strong knowledge of PLSQL is required
- Ability to solve complex business issues and having excellent communication and presentation skills
- Functional knowledge of ERP Modules and Processes
Preferred
- Prior experience in implementation and support of Manufacturing ERP Solution would be preferable
Location:
This is a 100% remote opportunity for applicants residing in India.
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.
What You’ll Do:
Today:
- Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
- Use judgment within defined practices and procedures.
- Work directly with other support team members of all levels, as needed.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be accessible and available to multiple customers.
- Establish priorities and communicate rationale and time-frame clearly to customers.
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.
- Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
Soon:
- Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
- Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
- Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
- Work directly with team members to resolve customer issues and request enhancements for our products.
- Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
- Participate in the testing of new product releases.
Eventually:
- Resolve or recommend resolutions to customer problems.
- Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
- 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
- Strong technical aptitude, analytical and troubleshooting skills.
- Demonstrated ability to maintain self-control while defusing stressful customer situations.
- Excellent customer service attitude.
- The ability to be a team-player as well as work independently.
- Excellent note-taking skills.
- Experience with ticketing systems.
- Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.
Additional Skills Required:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Who We Are:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
- Who You Are:
- This position works closely with the Support Operations Manager to coordinate Leadership objectives for our growing Support Team. Predominantly, the Support Operations Coordinator will implement, maintain and manage the numerous automations, integrations and other technological requirements our Support Team requires to handle all inbound Support Requests, including, but not limited to: Highlevel, FreshDesk, FreshCaller, FreshChat, Freshbot, ClickUp, and Zoom. As an assistant in change management, utilizing Agile Project Management methodologies, the Coordinator will help drive these projects to completion on-time, with flawless execution and minimal disruption.
- This position is also responsible for documentation of technological processes through maintaining field definition workbooks and internal technical manuals.
- Essential Functions:
- Works with the Support Operations Manager to implement organizational strategies and goals as related to technology, processes, and change management. Assists the Support Operations Manager with helping team leaders, managers, and department heads to identify departmental needs and goals. Collaborates across multiple departments to assist in completing assigned organizational goals and objectives in a timely manner
- Responsible for assisting with implementation and change management processes of assigned projects, ensuring all stakeholders are consulted, informed, and equipped as change occurs. Documents and optimizes Customer Support procedures, processes, and internal training materials When necessary/appropriate, work with the Billing, Customer Care, Marketing, and other related teams to train and guide them on best practices and usage of our Support Ticketing System and processes.
- Assist in the integration of our Support Ticketing System with Zapier, Zoom, and our company data warehouse.
- Assists in researching, cleaning and organizing data and analytics, also working with Development and Data Analysts to create required reporting and analytics. Assists in editing and optimizing reporting (Pendo, Highlevel) as well as automations (Zapier, Highlevel, FreshDesk) due to the ever evolving needs of the company. Report weekly on performance and upcoming initiatives. Demonstrate technical acumen to execute plans given into workable solutions. Communicate a passion for customer success with a team player attitude.
- Experience/Education/Certifications Required:
- Associates degree or equivalent work experience and minimum of two years in software Project Management/consulting experience or technical support. Five years of experience in an Operational role, preferably in a Technical Support Call Center or Professional Services organization. Knowledge of internal systems preferred (HighLevel App, ClickUp, Zapier, Freshdesk, Zoom, etc).Ability to produce high-quality documents, SOP’s that provide insight into the change management procedures for all company departments involved. Strong understanding and proficiency in software solutions and professional service offerings. Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. Prior experience utilizing various software integrations (Zapier, Freshworks, ClickUp, HighLevel etc).Experience with Excel and/or Google Sheets at an advanced level. Strong interpersonal communications skills. Ability to collect, report and assess data from various sources. Strong analytical and organizational skills with superior attention to detail. Ability to handle multiple tasks in a fast paced environment.A basic to advanced understanding of CSS, HTML and/or API is not required for the position, however, it is a major plus for applicants of this role.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
APPLY FOR THIS JOB
Java
Python
C++Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success
Job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java and C++
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
- Exposure to iOS (SWIFT) and Android (Native) App support & development
Good understanding on OpenShift administration and monitoring.
Monitor system events to ensure health, maximum system availability and service quality
The candidate must have experience in larger cluster administration.
Good knowledge of OpenShift. Good troubleshooting skill in docker.
Kubernetes installation hands-on experience.
JavaExp : 5yrs - 8yrs.
Job Location : Gurgaon
Notice period : Immediate / within 15 days.
Required skills:
Operation role - 5 yrs
Strong and hands on in Unix script, SQL scripting
How to run the queries
Knowing basic Java Programming is added advantage
NOTE : Candidate has to work in a shift including graveyard shift one week in a month
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people.
We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.
• If you like solving complex problems
• If you like bubbly environments with electrifying energy
Job Overview :
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.
Responsibilities
• Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making recordings of all the sales phone calls and sales deals.
• Taking and processing product orders in a professional manner.
• Maintaining the database of the customers on a regular basis.
• Suggesting solutions based on customer’s needs and requirements.
Requirements
• High school diploma or equivalent.
• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification sales and marketing will be an advantage.
• Great interpersonal skills.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Exceptional attention to detail.
• Hard-working individual.
• Good time management abilities.
• Strong decision-making skills.
• Ability to tolerate stress and pressure.
- Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
- Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
- Tracking metrics and measurements of user engagement and behavior.
- Crafting well-written user-facing communications and documentation.
- Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
- For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
- In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres