Hipla By InVentry

Role & Responsiblities

• DevOps Engineer will be working with implementation and management of DevOps tools and technologies.
• Create and support advanced pipelines using Gitlab.
• Create and support advanced container and serverless environments.
• Deploy Cloud infrastructure using Terraform and cloud formation templates.
• Implement deployments to OpenShift Container Platform, Amazon ECS and EKS
• Troubleshoot containerized builds and deployments
• Implement processes and automations for migrating between OpenShift, AKS and EKS
• Implement CI/CD automations.
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Required Skillsets

• 3-5 years of cloud-based architecture software engineering experience.
• Deep understanding of Kubernetes and its architecture.
• Mastery of cloud security engineering tools, techniques, and procedures.
• Experience with AWS services such as Amazon S3, EKS, ECS, DynamoDB, AWS Lambda, API Gateway, etc.
• Experience with designing and supporting infrastructure via Infrastructure-as-Code in AWS, via CDK, CloudFormation Templates, Terraform or other toolset.
• Experienced with tools like Jenkins, Github, Puppet or other similar toolset.
• Experienced with monitoring functions like cloudwatch, newrelic, graphana, splunk, etc,
• Excellence in verbal and written communication, and in working collaboratively with a variety of colleagues and clients in a remote development environment.
• Proven track record in cloud computing systems and enterprise architecture and security

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

Responsibilities:

• Delivering projects on time based on roadmap requirements
• Overriding technical architecture of the product
• Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
• Writing technical specifications and managing projects through to completion
• Implementing and reviewing all development processes (coding standards, code review, code complexity)
• Identifying and resolving issues within the product
• Implementing and managing suitable monitoring systems for production platforms
• Monitoring costs across the AWS platform

Requirements:

• Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
• Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
• Demonstrate fluent English speaking, reading, writing
• Excellent communication skills
• Have previous AWS Cloud experience
• Have experience in leading a Development Team, mentoring and training colleagues
• Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops