

A BIT ABOUT US
Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.
About the Role:
We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.
Key Responsibilities:
- Respond to customer issues via email, chat, and voice/voip calls during US business hours.
- Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
- Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
- Document known issues and solutions in the internal knowledge base and help center.
- Escalate critical bugs to engineering with full context, reproduction steps, and logs.
- Guide customers on secure implementation best practices and platform usage.
- Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
- Participate in on-call support rotations if needed.
Requirements:
- 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
- Excellent communication and documentation skills in English.
- Comfortable working independently and handling complex technical conversations with customers.
- Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
- Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
- Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station.
Good to have skills:
- Experience working in a product-led cybersecurity company.
- Knowledge of scripting languages (Python, Bash) or log analysis tools.
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
- Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.
Compensation
- As per Industry Standards
Interview Process:
- Application- Submit your resume and complete your application via our job portal.
- Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
- Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
- Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
- Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
- HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.
Personality Traits We Admire:
- A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follow timelines and absolute commitment to deadlines.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.

About Appknox
About
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Tech stack



Company video


Photos
Connect with the team
Similar jobs
L2 Network Engineer (NOC - Operation & Monitoring)
We are looking for experienced L2 Network Engineers to join our NOC (Network Operations Center) team. The ideal candidate should have 3+ years of experience in IT networking with expertise in troubleshooting, configuration, and monitoring of network devices.
Job Details:
- Location: Sec-24, Noida, UP
- Working Hours: 9:30 AM – 6:30 PM
- Support Days: Monday to Saturday
- Experience Required: 3+ years in IT Networking
- Education: B.Tech / MCA (Passing year 2021, No distance learning)
- Certifications: CCNA / CCNP
- Salary: ₹3.0 - ₹3.6 LPA
Key Responsibilities:
- Monitor and manage network performance to ensure smooth operations.
- Troubleshoot and configure routers, switches, and other network devices.
- Work with ITSM tools for incident and problem management.
- Analyze and resolve network issues related to IP addressing, subnetting, VLANs, and routing protocols (OSPF, BGP).
- Implement security policies, access controls, and network configurations as per company standards.
- Support and optimize LAN/WAN infrastructure to ensure minimal downtime.
- Configure and manage MPLS, SD-WAN, and VLAN Trunking Protocol (VTP).
- Handle STP (Spanning Tree Protocol), Inter-VLAN Routing, and SNMP monitoring.
Technical Skills Required:
- Networking Protocols: OSPF, BGP, MPLS, ICMP, SNMP
- Network Components: Routers, Switches, Firewalls, Load Balancers
- IP Addressing & Subnetting: IPv4, IPv6, CIDR
- Network Monitoring & ITSM Tools: Experience with at least one tool
- LAN & WAN Technologies: VLAN, Trunking, Inter-VLAN Routing
- Security & Management: Access Control, SNMP Monitoring, Community Strings
Who Should Apply?
- Candidates with strong troubleshooting and network configuration skills.
- Those looking to grow in NOC operations, network monitoring, and L2 network support.
- Individuals with a CCNA/CCNP certification and experience in handling enterprise-level networks.
We are looking "Network Engineer" for Reputed Client @Permanent Role.
Experience: 1 - 3 Yrs
Job Responsibilities
•VISE will work with field engineers on a technical level to troubleshoot and restore service to customer location
•VISE will give technical direction to field engineers remotely.
•A VISE engineer will be assigned ownership of a task and will be responsible for driving final resolution.
•A VISE engineer is expected to work in a team capacity, assisting other team members both technically and administratively.
•The VISE team will be expected to document VISE action plans (VAP) to field engineers
•VISE will have the ability to generate collaboration sessions with field engineers and or customers to troubleshoot and restore Cisco devices
•The VISE Engineer will record the initial details, subsequent updates throughout the duration of the task, document resolution and close the task upon completion of the necessary actions.
•VISE will be expected to perform “queue prep” prior to the start of shift, adding descriptions or pushing dispatches to other queues.
•VISE will be expected to stay 30 minutes after “queue end” in the event a dispatch needs to be handed over to the following theater.
•The VISE Engineer will maintain continuous contact with the Field Engineer throughout the resolution process for Tasks, including but not limited to, advising on the progress of the Task, and providing resolution of the Task
•Escalating with Cisco’s logistics organization on missing or late part deliveries
•Escalating to upper tier support (VSET or TAC) when reaching the end of knowledge limit within a timely and concise manner per procedures
•Providing logistics instructions and Customer details to the FE
•VISE team will be expected to take both minimal to moderately technical and administrative escalation from other teams, field engineers and customer
•Tracking field engineers when they do not make contact with VISE at committed ETA.
Specific tasks may include but shall not be limited to:
•Facilitating the replacement activity between the End User Location and FE
•Loading firmware/IOS images to Cisco devices/servers
•Applying customer configurations to cisco devices/servers
•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)
Required skillsets and experience:
•1 – 3 years’ experience conducting remote technical support with business customers
•Knowledgeable in Cisco OS / UCSM GUI / CIMC
•Knowledgeable in UCS Server hardware troubleshooting (FRU component level; B & C series)
•Knowledgeable in Cisco device hardware troubleshooting (FRU component level; including but not limited to Route, Switch, ASA, Telepresence, etc.)
•Experience loading firmware/IOS images to Cisco devices/servers
•Experience applying customer configurations to Cisco devices/servers
•Minimal to moderate level of troubleshooting different scenarios encountered during RMA replacement or troubleshooting only call (FE only sent out on dispatch)
•Restoration from common or failed upgrades
•Excellent customer service and phone skills
•Very strong English language written and verbal skills
Location : Hyderabad & Chennai - Remote
We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.
Experience: 4 - 6 Yrs
Must Have Skills: Good flair for Writing with marketing touch
Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing
Key Responsibilities:
• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team
• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand
• Should be able to work with diverse set of people
• Should be able to understand the cultural nuances of US customers
• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services
• Should be able to do US overlap hours (India time 2 pm – 10 PM )
Technical Experience Mandatory
• Good command over English
• Mandatory: Marketing flavor while writing the content
Professional Attributes:
• Should be able to work independently on the technical and creative writing
• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams
• Ability to align with US region
• Ability to coordinate and get work done through partners for social media / website related areas
Educational Qualification: Any Degree
Role: Ad Sales Manager / Assistant Manager
Location: Mumbai
Key Responsibilities:
● Ensure performance, strategy and alignment of the company's revenue-generating departments
● Establishing guiding sales organizational principles for managing performance
● Mapping key clients and agencies in the region for pitching the company advertising / marketing solutions
● Build trusted relationships, and clearly articulate key value propositions, processes and performance for the region
● Manage team and ensure they learn and deliver the set KRA's
● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results
Our Ideal colleague:
● Has grown and managed ad sales revenues
● Is deeply networked with large clients, media / ad agencies in the region
● Is an excellent communicator and operates with lot of trust and confidence
● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business
● Wants to make an impact with work and right attitude
● Is a team player
By joining our team, you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with. There are no shortcuts in achieving greatness: It’s a lot of work. But once you’re at the top, you’ll enjoy the view.
Responsibilities:
● Review and analyze requirements, specifications, and technical design
documents, providing timely feedback
● Develop detailed, comprehensive, and well-structured test plans and test cases
● Prioritize and plan testing activities
● Should have mobile automated testing experience
● Identify and report issues found, then verify that issues are resolved
● Perform regression testing
Skills
● Hands-on test automation experience, in a professional software
development environment
● Knowledge of a variety of testing techniques and methodologies
● Demonstrated experience developing test strategies and test execution
● Excellent organization, communication, and interpersonal skills
● Appium for automating Mobile Apps
● Experience working in an Agile/Scrum development team
● Experience with working in a Mobile App application development
environment
● Solid knowledge of SDLC, SQA methodology, and tools
● Writing automation scripts for Mobile Applications for iOS / Android
platforms using Appium
·What You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on world-class software products using the latest cutting edge technologies and platforms.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...
● Server-side development experience mainly in JAVA.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
● Experience in working with cross-border, distributed teams is a must.
Nice to have Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with large-scale enterprise systems
2. Convince 2 msme units to collaborate with us.
3. Connect with newly growing retailer and convince them to be our retailer in their respective cities.
- 4. Try to bring delivery associates local persons or the needy.
Job description:
1. Providing training to external technical team.
2. Support and coordination to external and internal team.
3. Product Support.
4. MIS
Requirements:
1. Freshers are welcome.
2. Diploma in electrical holders can apply.
3. Persuing BE (Electricals can apply)
4. Good command in English.


