Head of Pre Sales/Strategy

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

• Experience managing SEO and affiliate programs.
• Strong understanding of current online marketing concepts, strategies and best practices.
• Experience in SEO, Email marketing and social media. Knowledge of SEM Rush tool
• Experience in a similar digital marketing role.
• Highly creative with experience in identifying the target audience and devising digital campaigns that engage, inform and motivate.
• Strong communication skills.

Major Areas of Responsibilities

1. Strong fluency with Excel formulas and functions.

2. Strong analytical and data gathering skills.

3. Analyze financial data and create financial models for decision support.

4. Revenue analysis, strategizing for the growth of business.

5. Analyze past results, perform variance analysis, identify trends, and make recommendations for improvements.

6. Work closely with the accounting team to ensure accurate financial reporting.

7. Evaluate financial performance by comparing and analyzing actual results with plans and forecasts.

8. Guide the cost analysis process by establishing and enforcing policies and procedures.

Qualification

1. BE and Btech

2. MBAs are preferred

Skills

- Knowledge of Microsoft Excel, Word and Power Point.

- Great Analytical Skills 

Strong quantitative and analytical competenc

QUALIFICATION     ; ANY GRADUATE or higher                                   

EXPERIENCE          ; 7 to 8 YEARS +

AGE                        : UNDER 35 years

GENDER                : MALE OR FEMALE

PACKAGE             : Rs.40,000 to 50000 p.m.

WOULD BE RESPONSIBLE FOR

ALL EXPORT BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

FOR OUR COSMETIC PRODUCTS LIKE USA, AFRICA, MIDDLE EAST , LATIN AMERICA ,GULF COUNTRIES ETC.

Mandatory Skills 

1. Very strong hands on experience of web technologies: - HTML JavaScript,  HTML5/CSS3,
2.      3 + years of UI Development Experience
3. Has implemented coding patterns and built UIframework
4. Cross browsers support/experience and knowledge of DOM manipulation on different browsers
5. Performance enhancements on web page load and execution
6. Experience with tools like   Firebug.
7. Basics knowledge on Ajax, jsp etc.
8. Experience in Adobe Photoshop & Adobe Dreamweaver to mock up UIelements.
9. Knowledge in any prototyping tools.
10. Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.
11. Conduct usability testing to identify and fix UIissues
12. Familiar with popular UIlibraries like Sencha, AngularJS, ExtJS & JQuery
13. Collaborate with business analyst to discuss user interface requirements and brainstorm UIideas.

Job roles and Responsibilities: 

• Ability to develop UIframework on JavaScript and CSS which confines to requirement of Solutions.
• Ability to work on cross browser compatibility
• Develop reusable components.
• Work closely with other developers in the team

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

Position: ETL Developer

Location: Mumbai

Exp.Level: 4+ Yrs

Required Skills:

* Strong scripting knowledge such as: Python and Shell

* Strong relational database skills especially with DB2/Sybase

* Create high quality and optimized stored procedures and queries

* Strong with scripting language such as Python and Unix / K-Shell

* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.

* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.

* Experienced in Agile development process

* Java Knowledge is a big plus but not essential

* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus

* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.

* Good team player; Integrity & ownership

Your key responsibilities

• Create and maintain optimal data pipeline architecture. Should have experience in building batch/real-time ETL Data Pipelines. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
• The individual will be responsible for solution design, integration, data sourcing, transformation, database design and implementation of complex data warehousing solutions.
• Responsible for development, support, maintenance, and implementation of a complex project module
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support.
• complete reporting solutions.
• Preparation of HLD about architecture of the application and high level design.
• Preparation of LLD about job design, job description and in detail information of the jobs.
• Preparation of Unit Test cases and execution of the same.
• Provide technical guidance and mentoring to application development teams throughout all the phases of the software development life cycle

Skills and attributes for success

• Strong experience in SQL. Proficient in writing performant SQL working with large data volumes. Proficiency in writing and debugging complex SQLs.
• Strong experience in database system Microsoft Azure. Experienced in Azure Data Factory.
• Strong in Data Warehousing concepts. Experience with large-scale data warehousing architecture and data modelling.

• Should have enough experience to work on Power Shell Scripting

• Able to guide the team through the development, testing and implementation stages and review the completed work effectively
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Primary owner of delivery, timelines. Review code was written by other engineers.
• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code, with repeatable quality and predictability
• Must have understanding of business intelligence development in the IT industry
• Outstanding written and verbal communication skills
• Should be adept in SDLC process - requirement analysis, time estimation, design, development, testing and maintenance
• Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools
• Should be able to orchestrate and automate pipeline
• Good to have : Knowledge of distributed systems such as Hadoop, Hive, Spark

To qualify for the role, you must have

• Bachelor's Degree in Computer Science, Economics, Engineering, IT, Mathematics, or related field preferred
• More than 6 years of experience in ETL development projects
• Proven experience in delivering effective technical ETL strategies
• Microsoft Azure project experience
• Technologies: ETL- ADF, SQL, Azure components (must-have), Python (nice to have)

Ideally, you’ll also have

•Ensures that products conform to business requirements/company policies, software quality standards, and established procedures

•Confirms that testable systems are specified, designed and implemented

•Designs, documents and implements procedures and techniques that are consistent with departmental SQA Methodology for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of business systems and SDLC processes

•Creates and maintains SQA deliverables including test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules

•Recommends and assists in corrective actions taken at all stages of product life

•Submits and tracks production (maintenance) and release issues in their respective systems

• HTML/CSS/ES6 Javascript, Java 8 and any Java based web framework
• Adobe experience Manager (AEM) Apache Sling, JCR, OSGI
• Good knowledge in Apache Sling framework
• Good knowledge in Java content repository API
• Good knowledge in Apache Jack rabbbit framework
• Knowledge of OSGI and Declarative Services
• Strong understanding of REST Principles and Hands on experience REST based API  development
•  Knowledge of Patterns and good practices to design and develop quality and clean code
• Experience in Pair programming and code reviews
• Experience with testing at all levels unit, integration, functional and performance
• Experience in Agile Project (Scrum or SAFe) execution is a must
• Familiarity with git, basic git branching strategies, working in a peer-reviewed  environment,able to code to existing patterns/styles
• Familiarity with task management, bug tracking and wiki-based documentation tools like Jiraand confluence

• AEM BE developers must have modern ES6 javascript experience as well as java developer experience
• Must be comfortable working with AEM workflows, scheduled jobs, creating/modifying jcr
• nodes via java code, and accessing REST endpoints via java code
• Ability to create custom AEM CQ components and a good exposure to both core and
•  foundation components that can be inherited in AEM
• Good understanding of AEM web development framework using Apache Sling
• Create multiple OSGI Bundles in the AEM stack based on the requirements of the Project