
A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.

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Cateina Technologies is looking for IBM ACE Developers
Technical Skills
● IBM Message Broker
● IIB ACE
● Kubernetes
● Microservices
● Docker
● EAI and SOA architecture
● Java
● Web services (REST, SOAP)
● JSON, XML
● Database knowledge
● Understanding of Nodes
● Basic Unix knowledge
● Angular JS
● Jira
Required competencies
● Experience in designing, developing, implementing and supporting SDLC by using IBM integration bus/IBM connect API/IBM ACE
● Required API Banking Knowledge Banking Domain, Oracle PL SQL 16 WebSphere Message Broker IBM Integration Bus IIB
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● Clear understanding of the IBM API Connect architecture and its components.
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Skills
- Strong communication skills both written and verbal
- Any degree
Who can apply
Candidates who:
- are willing to travel to client site
- willing to relocate to Mumbai
Office Location
Cateina Technologies
Vikhroli (West),
Mumbai, Maharashtra 400083
- Experienced in C# MVC
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- Framework, practical implementation of Object Oriented Concepts, N-Tier Architecture
- development and understanding of JSON, XML, SOAP.
- Good hands-on coding skills in Java Script, Ajax, C#, ASP.Net, jQuery
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- Candidates with experience will be preferred.
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- Good analytical and problem solving skills.
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Responsibilities
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Requirements
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- Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as needed.
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IMMEDIATE JOINERS ONLY
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Job Description
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