11+ Administration Jobs in Pune | Administration Job openings in Pune

Required Qualifications:

• 5+ years of professional software development experience.
• Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
• Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
• Deep expertise with microservices architectures and design patterns.
• Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
• Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
• Git source code repository and continuous integration tools.

Responsibility:

∙Develop and maintain code following predefined cost, company and security

standards.

∙Work on bug fixes, supporting in the maintenance and improvement of existing

applications.

∙Elaborate interfaces using standards and design principles defined by the team.

∙Develop systems with high availability.

∙Attend and contribute to development meetings.

∙Well versed with Unit testing and PSR Standards.

∙Master Software Development lifecycle, standards and technologies used by the

team.

∙Deliver on time with high quality.

∙Write Automation tests before to API call to code it and test it.

∙Trouble Shooting and debugging skills.

∙Perform technical documentation of the implemented tasks.

Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

Key Responsibilities:

A. Sales and Business Development:

Develop and implement a comprehensive sales strategy for the admission business,

targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned

territory.

Identify and prioritize target schools and institutions, generating leads through various

channels such as networking, referrals, and online research.

Conduct thorough research on individual schools, understand their admission processes,

pain points, and requirements, and tailor admission sales pitches and product offerings

accordingly.

Engage with school administrators, principals, admission officers, and other stakeholders

to demonstrate the value and benefits of the admission management solutions.

Conduct product presentations and demonstrations to highlight key features and

advantages of the solution.

Develop and negotiate pricing proposals, contracts, and agreements in collaboration with

the sales team and the legal department.

B. Relationship Building and Account Management:

● Build and maintain strong relationships with key decision-makers

● Act as a trusted advisor to schools, providing expert guidance on streamlining

admission processes, enhancing efficiency, and improving the overall admission

experience.

● Conduct regular check-ins with existing customers, address inquiries, and provide

excellent customer service.

● Identify upselling and cross-selling opportunities within the customer base and

develop strategies to maximize revenue.

C. Area Management:

● Effectively manage and prioritize the assigned area, including travel planning,

scheduling meetings, and optimizing sales routes.

● Attend relevant conferences, trade shows, and educational events to network,

gather market intelligence, and represent the organization.

Requirements:

● Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

FlytBase is committed to delivering drone automation solutions for warehouse inventory management. Sales at FlytBase involves segmenting the target market, in-depth understanding of customer pain points, creating a portfolio of techno-commercial collateral, helping stakeholders build a business case for drone adoption, generating high-quality leads, and driving closure of commercial contracts. We believe that sustained intensity, go-to-market creativity and customer empathy are crucial for world-class sales performance in emerging technologies, besides a keen eye for detail, a genuine interest in drones, and written communication skills.

What Will Be My Role & Responsibilities?

Primary responsibilities include:
• Generate B2B sales leads and nurture them, while tracking conversion rates, timelines, cost of leads, etc.
• Be an expert user of tools such as LinkedIn Sales Navigator, Lusha, Hunter, Owler, Zoominfo, Mailchimp, GetProspect, ZeroBounce, Funnelbake, Pipedrive, Hubspot, Intercom, Drift, etc. for company analysis and lead generation
• Use Internet research to develop company & contact lists, curate email databases, CXO lists, etc.
• Measure, track & improve RoI on investments in lead generation initiatives
• Be passionate about using the latest & best marketing automation & lead generation tools

You can also aspire to:
• Develop and execute strategies to expand inbound lead / demand generation
• Develop and execute strategies for outbound, targeted, account-based marketing
• Grow into a leadership position in the company.

Should I Apply?

Only those candidates need apply who:
• are willing to be held accountable for lead generation targets,
• have an undergraduate degree in engineering and can demonstrate 2+ years of full-time experience in lead generation for IP-rich software products,
• can be effective in an extremely fast-paced environment,
• are keen to work evenings and weekends to coordinate across time zones and meet deadlines,
• are able to start the role by July 2020, if selected, and
• love to generate sales leads!

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment to FlytBase’s long-term business strategy.

Indicative Compensation Range: 6 – 10 LPA

What Else?

Flexible work hours, informal dress code, talented colleagues, strong meritocracy, zero bureaucracy, professional autonomy, and a company-wide sense of purpose.

What Is FlytBase?

FlytBase (https://flytbase.com/" target="_blank">flytbase.com) develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. The FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. FlytBase is a Silicon Valley (California, USA) company and has offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’ award.