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Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
6+ years of experience with deployment and management of Kubernetes clusters in production environment as DevOps engineer.
• Expertise in Kubernetes fundamentals like nodes, pods, services, deployments etc., and their interactions with the underlying infrastructure.
• Hands-on experience with containerization technologies such as Docker or RKT to package applications for use in a distributed system managed by Kubernetes.
• Knowledge of software development cycle including coding best practices such as CI/CD pipelines and version control systems for managing code changes within a team environment.
• Must have Deep understanding on different aspects related to Cloud Computing and operations processes needed when setting up workloads on top these platforms
• Experience with Agile software development and knowledge of best practices for agile Scrum team.
• Proficient with GIT version control
• Experience working with Linux and cloud compute platforms.
• Excellent problem-solving skills and ability to troubleshoot complex issues in distributed systems.
• Excellent communication & interpersonal skills, effective problem-solving skills and logical thinking ability and strong commitment to professional and client service excellence.

Job Description :
Position Name: Network Software Developer
Experience: 4 to 8 Years
Work Mode: Work from Bangalore office (near Bellandur) all 5 days.
Mandatory:
- 4+ years of work experience in Networking domain.
- Highly proficient in C and Linux environment.
- Experience in working on Linux based large code base.
- Hands-on experience in working OpenWrt based router firmware.
- Hands on experience with IP and lower layer networking protocols.
Great to Have:
- Experience in working on Qualcomm and MediaTek chipsets.
- Experience in Linux device drivers and device trees.
- Experience in creating and applying Linux kernel patches.


Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base.
Delivery Solutions is a wholly-owned subsidiary of UPS | We are a certified Great Places To Work Company
Role: Senior Software Engineer - MEAN Stack
Reports to: Team Lead
Division/Department: Product
Work Location: India - Remote / Pune
We are seeking highly skilled and experienced Senior Software Engineers to join our SaaS company. As a Senior Software Engineer, you will play a pivotal role in the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to design, develop, and deploy scalable software solutions using the MEAN stack (MongoDB, Express.js, Angular, Node.js) and related technologies.
Responsibilities:
- Collaborate with product managers, designers, and other stakeholders to define software requirements and translate them into technical specifications.
- Design and develop robust and scalable software solutions using the MEAN stack and other relevant technologies.
- Take ownership of feature development and deliver high-quality code on time.
- Participate in code reviews to ensure code quality and adherence to coding standards.
- Troubleshoot and debug software issues, and identify and implement effective solutions.
- Collaborate with DevOps teams to ensure smooth deployment and operation of software applications.
- Stay up-to-date with the latest industry trends, tools, and technologies and make recommendations for process improvements.
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or a related field. (Master's degree preferred)
- 4+ years of hands-on experience in MEAN stack development, including MongoDB, Express.js, Angular (version 2 or higher), and Node.js.
- Proven experience working in a product-based company, delivering software solutions to customers.
- Strong understanding of Agile methodologies and Agile development practices.
- Proficient in front-end technologies such as Angular, HTML, CSS, and responsive design principles.
- Solid understanding of back-end technologies including Node.js, RESTful APIs, and server-side frameworks.
- Experience with cloud platforms, specifically AWS, and familiarity with related services.
- Knowledge of JSON, Kibana, JIRA, and Jenkins is a plus.
- Strong problem-solving skills and the ability to work independently as well as in a team.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
If you are a self-motivated individual with a passion for delivering high-quality software and want to work with a team that values creativity and innovation, then we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic environment where your expertise will make a significant impact on our software products.
- Please submit your resume along with any relevant project portfolios or GitHub repositories, for consideration.
- Developing a deep understanding and analysis of the portfolio company’s financial model
- Portfolio monitoring and financial/operational analysis
- Competition benchmarking and analysis
- Creation of frameworks and guidelines for key business functions both internal and with portfolio companies
- Stage-wise financial and operational goals setting and assessment for portfolio companies
- External and Internal reporting on a Quarterly and Annual basis
Qualifications:
4-6 years of relevant work experience
CA preferred
Working in Big 4 or 6 companies
Strong analytical and interpersonal skills
Should possess strong ethics and high integrity

Attaching the Job description for reference -
Role : Automation Tester
EXP : 5+ yrs
Mode : WFO
Location : Coimbatore
Role Description
As an Automation Cloud QA Engineer, you will be responsible for designing, implementing, and executing automated tests for cloud-based applications. You will work closely with the development and DevOps teams to ensure the quality and reliability of software releases in a cloud environment. The ideal candidate will have a strong background in test automation, cloud technologies, and a deep understanding of quality assurance best practices.
Automation QA Engineer Responsibilities:
Automated Testing:
· Design, develop, and maintain automated test scripts for cloud-based applications using industry-standard tools and frameworks.
· Implement end-to-end test automation to validate system functionality, performance, and scalability.
Cloud Testing:
· Perform testing on cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure applications function seamlessly in a cloud environment.
· Collaborate with DevOps teams to ensure continuous integration and deployment pipelines are robust and reliable.
Test Strategy and Planning:
· Contribute to the development of test strategies, test plans, and test cases for cloud-based applications.
· Work with cross-functional teams to define and implement quality metrics and standards.
Defect Management:
· Identify, document, and track defects using established tools and processes.
· Collaborate with developers and product teams to ensure timely resolution of issues.
Performance Testing:
· Conduct performance testing to identify and address bottlenecks, ensuring optimal application performance in a cloud environment.
Collaboration
· Work closely with development teams to understand system architecture and functionality.
· Collaborate with cross-functional teams to promote a culture of quality throughout the development lifecycle.
Requirements And Skills:
· Bachelor's degree in Computer Science, Engineering, or a related field.
· Proven experience as a QA Engineer, with a focus on automation and cloud technologies.
· Strong programming skills in languages like Python, Java, or other scripting languages.
· Experience with cloud platforms such as AWS, Azure, or Google Cloud.
· Proficiency in using automation testing frameworks (e.g., Selenium, JUnit, TestNG), Selenium is preferred.
· Solid understanding of software development and testing methodologies.
· Excellent problem-solving and analytical skills.
· Strong communication and collaboration skills.
· Maintain documentation for test environment
Regards
Divya
Responsibilities:
- Involvement In Creating of the Test Cases, Test Scenarios and Test Data.
- Preparation Of Test Strategy.
- Involvement In Database Testing
- Responsible for GUI and Functional Testing, using Black Box Testing Techniques.
- Involvement in Test Execution, Result Analyzing, and Defect Reporting.
- Involved in Analyzing the Requirements and Communicating with BA Team for a Better Understanding of the Requirements.
- Responsible For Test Deliverables, Prioritizes and Monitors Activities to Meet Such Dates for Assigned Features
- Identified Test Cases and Test Data
- Execution of Test Cases From JIRA.
- Performing Functional Testing and Regression Testing, Integration, Testing, Sanity Testing.
- Identifying Test Cases for Automation.
- Reviewing the Automation Script
Skills:
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of test management
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- BSc/BA in Computer Science, Engineering, or a related field
Work Location: TVM/Kochi/Bangalore
Experience: 6-10years
- At least 5 years of experience in SailPoint IdentityIQ architecture, design, development, configuration, testing, integration, and deployment.
- Must have experience in application onboarding, provisioning, workflow customization, access review etc.
- SailPoint connector development experience with both out-of-the-box and custom connectors.
- Sound experience in developing applications using Java, JEE components.
- At least 3+ year of experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL, Powershell, and XML.
- Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage



1+ years of proven experience in ML/AI with Python
Work with the manager through the entire analytical and machine learning model life cycle:
⮚ Define the problem statement
⮚ Build and clean datasets
⮚ Exploratory data analysis
⮚ Feature engineering
⮚ Apply ML algorithms and assess the performance
⮚ Codify for deployment
⮚ Test and troubleshoot the code
⮚ Communicate analysis to stakeholders
Technical Skills
⮚ Proven experience in usage of Python and SQL
⮚ Excellent in programming and statistics
⮚ Working knowledge of tools and utilities - AWS, DevOps with Git, Selenium, Postman, Airflow, PySpark

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.
Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare.
As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.
You’ll spend time on the following:
- You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
- You will partner with other technologists from cross-functional teams advocating devops culture
- You will work in collaborative, product-focused teams to build innovative customer experiences
- Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
- Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems
Here’s what we’re looking for:
- You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
- You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
- You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
- You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
- Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
- You’re willing and able to commit to travel to client sites in order to solve their business problems
At ThoughtWorks, we’re committed to fostering an inclusive community for all technologists. Help us achieve a more balanced workplace by anonymously answering the following demographic questions.
We are looking for a software engineer who:
🙋 is curious and asks a lot of questions!
🤤 has good product taste.
⚡️ is passionate about writing clean code.
🕵 has strong problem solving skills.
🖥 can turn 1-pager specs into detailed features.
❣️ loves / appreciates automated testing!
😇 is humble, kind and has a good taste of sarcasm.
💻 has hands-on experience with JavaScript.
☀️ Non-mandatory, but nice to have:
👶🏻 worked in an early-stage startup.
🤟🏻 built and led a small engineering team.
✨ 2+years of experience.
💻 open source enthusiast.
🦄 You are passionate about teaching, learning and creator economy.
🤔 What's the interview process like?
We try to close the interview process within 3 days.
Take us through what excites you the most about this role/challenge.
A flexible project round.
Discussion with founders.