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Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
We’re seeking a highly experienced and certified Salesforce Marketing Cloud (SFMC) Subject Matter Expert (SME) to lead strategic initiatives and bridge the gap between business stakeholders and technical teams. This role requires strong communication skills and the ability to translate business needs into scalable solutions. Experience with financial services industry in Asia market is an added advantage.
Key Responsibilities:
- Serve as the primary liaison between marketing stakeholders and technical teams to ensure seamless campaign execution.
- Architect, guide and support scalable solutions using SFMC modules like Journey Builder, Email Studio, Automation Studio, and Contact Builder.
- Translate marketing goals into technical specifications and actionable workflows.
- Lead integration efforts with CRM systems, data platforms, and third-party platforms.
- Design and optimize customer journeys, segmentation strategies, and real-time personalization.
- Ensure data governance, privacy compliance, and platform security best practices.
- Conduct workshops, demos, and training sessions to drive platform adoption and maturity.
- Stay ahead of Salesforce releases and innovations, especially within Marketing Cloud and Einstein AI.
Requirements:
- 8–12 years of hands-on experience in Salesforce, with a strong focus on Marketing Cloud.
- Salesforce certifications such as Marketing Cloud Consultant, Email Specialist, or Architect
- Strong understanding of marketing automation, customer journeys, and campaign analytics.
- Proficiency in AMPscript, SQL, SSJS, and data modeling within SFMC.
- Experience with API integrations, SDKs, and event tracking across web and mobile platforms.
- Familiarity with tools like Jira, Confluence, Tableau CRM, and CDP platforms is a plus.
- Familiarity with other similar marketing platforms like Mo Engage is an added advantage.
Job Title : Kafka Admin
Experience : 5+ Years
Location : Hyderabad / Bangalore / Pune
Work Mode : Hybrid (3 Days Work From Office)
Shift Timings :
- 07:00 AM – 04:00 PM IST
- 02:00 PM – 11:00 PM IST
- 10:30 PM – 07:30 AM IST
Notice Period : Immediate to 15 Days
Job Description :
We are seeking an experienced Kafka Administrator with 8+ years of hands-on experience.
The ideal candidate should have deep expertise in managing Kafka environments, particularly in Confluent Kafka and EEH Kafka, and should be capable of working independently on configuration, integration, and administration.
Key Responsibilities :
- Administer and manage Kafka clusters, brokers, topics, and security configurations
- Design and implement Kafka-based integrations
- Configure, monitor, and troubleshoot Kafka environments
- Collaborate with development and infrastructure teams to ensure high availability and performance
- Work on Confluent Cloud and EEH Kafka environments
Must-Have Skills :
- Kafka Administration
- EEH Kafka
- Confluent Kafka / Confluent Cloud
- Kafka Configuration and Integration
- Strong troubleshooting and monitoring skills
Job Title : Senior Consultant (Java / NodeJS + Temporal)
Experience : 5 to 12 Years
Location : Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Gurugram, Coimbatore
Work Mode : Remote (Must be open to travel for occasional team meetups)
Notice Period : Immediate Joiners or Serving Notice
Interview Process :
- R1 : Tech Interview (60 mins)
- R2 : Technical Interview
- R3 : (Optional) Interview with Client
Job Summary :
We are seeking a Senior Backend Consultant with strong hands-on expertise in Temporal (BPM/Workflow Engine) and either Node.js or Java.
The ideal candidate will have experience in designing and developing microservices and process-driven applications, as well as orchestrating complex workflows using Temporal.io.
You will work on high-scale systems, collaborating closely with cross-functional teams.
Mandatory Skills :
Temporal.io, Node.js (or Java), React.js, Keycloak IAM, PostgreSQL, Terraform, Kubernetes, Azure, Jest, OpenAPI
Key Responsibilities :
- Design and implement scalable backend services using Node.js or Java.
- Build and manage complex workflow orchestrations using Temporal.io.
- Integrate with IAM solutions like Keycloak for role-based access control.
- Work with React (v17+), TypeScript, and component-driven frontend design.
- Use PostgreSQL for structured data persistence and optimized queries.
- Manage infrastructure using Terraform and orchestrate via Kubernetes.
- Leverage Azure Services like Blob Storage, API Gateway, and AKS.
- Write and maintain API documentation using Swagger/Postman/Insomnia.
- Conduct unit and integration testing using Jest.
- Participate in code reviews and contribute to architectural decisions.
Must-Have Skills :
- Temporal.io – BPMN modeling, external task workers, Operate, Tasklist
- Node.js + TypeScript (preferred) or strong Java experience
- React.js (v17+) and component-driven UI development
- Keycloak IAM, PostgreSQL, and modern API design
- Infrastructure automation with Terraform, Kubernetes
- Experience in using GitFlow, OpenAPI, Jest for testing
Nice-to-Have Skills :
- Blockchain integration experience for secure KYC/identity flows
- Custom Camunda Connectors or exporter plugin development
- CI/CD experience using Azure DevOps or GitHub Actions
- Identity-based task completion authorization enforcement
JOB DESCRIPTION
- Has in-depth understanding of the full software development life cycle. Deep familiarity with data & business analysis, along with modern software design &development concepts encompassing a range of languages & platforms.
- Can work within an Agile team to ensure that all key technical requirements are identified, estimated, designed, implemented, and tested.
- Can work on a collaborative cross-technology team where Java, APIs (services), PL/SQL interact with a range of business logic interfaces & systems.
- Can own small to medium scale strategic initiatives/projects, enhances process standards and best practices, and supports issues during UAT/system rollout phases.
- Understands business needs and priorities and provides thought leadership on potential solutions and the opportunities for technology to create positive impact on the business.
- Has excellent analytical and problem-solving skills that are coupled with strong communication, anticipates issues, and deals with them proactively.
- Is team oriented, highly collaborative, works effectively to build strong long-term partnerships with stakeholders at all levels of the organization and across a variety of business and IT functions.
- Self-sufficient and shows ability to lead, given the opportunity
- Demonstrates a passion for technology innovation balanced with a pragmatic approach to developing and deploying solutions that best benefit the business.
- Nimble, adaptable, able to express ideas in meetings & design discussions, comfortable with ambiguity; course correct when circumstances change.
QUALIFICATIONS
- Bachelor of Engineering / 2-3 years of experience
- Willing to work on Testing
PRIMARY SKILLS
- Hands on experience with on Java 11 with Spring Cloud Microservices ecosystem(multi-threading, data structures, design patterns and OOP practices etc).
- Ability to Query Relational Databases like DB2, Sybase and Cloud data sources like snowflake.
- Spring, SOAP & REST Web Services with on XML/JSON based data.
- Experience with DevOps tools and Git.
- Test Driven development (TDD) and experience working in a disciplined development environment.
- Exposure to Azure Cloud experience is a plus.
GOOD TO HAVE SKILLS
- Business analysis – focused on investment management process and tools.
- Some experience into Automation Testing.
SFCC B2C architecture, implementation and rollout experience,Hands-on in
backend code of SFCC
Experienced in conducting workshops with customer team
Strong knowledge on JS Controllers, Pipelines, Demandware Scripts, DW Forms
Framework, ISML templates, Service Framework, Job Framework
Experience with third party integrations for Payment, Tax, Address
Verification and OMS Integrations
Strong understanding of Business Manager and Configuring Jobs
Experience on working with Slots, Content Assets, Site and Catalog Setup,
Promotions and Setup of Feed files
Good Understanding of Build and Deployment Process
Good understanding of JQuery and AJAX
Experience with site performance optimization
JOB SUMMARY
Take part to the development and the maintenance of the FM SAAS Platform.
· Write technical designs (conception, architecture, data model)
· Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)
· Develop and maintain the platform
· Support UI developers
· Identify and resolve incidents
· Representing FM in global UI architecture meetings
JOB RESPONSIBILITIES
Customers
Delight our customers by:
· Delivering high quality, bug free software
· Respecting customer commitments
· Respecting UX designs
· Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed
· Providing expected effort to solve customer issues
- Understanding fully the FM Strategy
Teamwork
Work together by:
· Providing a transparent reporting to both the scrum team and the UI team
· Helping other team members to achieve their commitments
· Sharing knowledge
· Driving other UI developers
- Working closely with his/her scrum team
- Working closely with the FM UI team
- Working closely with QA
- Working closely with SRE
- Working closely with the global UI team
- Working closely with the UX team
Innovate
Innovating by:
· Keeping in touch with latest technologies
· Sharing (business/technical) ideas with the team and the management
· Proposing new development tools
· Proposing enhancement to our CI/CD processes
Improve (KPI’s)
Constantly improving by:
· Being proactive and autonomous
· Actively participating to retrospective
· Communicating with other BT UI teams
· Helping others
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED
Required Skills
· IT Master’s Degree or equivalent such as Engineering school
· Strong/proven knowledge of Javascript development language
· Strong/proven knowledge of React and its usual ecosystem
· Basic knowledge of Docker
· Strong analytical and algorithmic skills
· Strong communication skills
· Autonomy
· Adaptability
· Team working skills
· Ability to propose and discuss API contract with backend tech leads
· Heightened sense of client service
· Quality and documentation
· Sense of responsibility
· Strong attention to detail
Good to have Skills
· Rigorous, methodical and organized
· Ability to work both independently and within a team
· Knowledge about Single spa
· Knowledge about Kubernetes
· Knowledge about GitLab
· Knowledge about ArgoCD
· Knowledge of SWIFT banking environment would be an advantage
· Knowledge of Open Banking would be an advantage
· Mastery in software engineering tools
Location: Bangalore
Immediate joiners to 15 days joiners preferred
Skills: C#, ASP.NET, ENTITY FRAMEWORK, Dotnet fullstack development
- Bachelor's degree in computer sciences, software engineering, or equivalent.
- Experience with Go language programming and other backend technologies such as NodeJS/ExpressJS, preferably in Security/enterprise/SaaS products.
- Exposure to one or more cloud platforms (AWS, GCP, Azure), containers and kubernetes.
- Hands-on experience with microservices architecture, Rest APIs, databases such as PostgreSQL/mongodb, distributed systems, data engineering technologies, etc.
- Strong analytical and problem-solving skills, and keen attention to detail.
- Knowledge of the modern SDLC practices, Agile methodologies, tools such as Jira, and software configuration tools such as GitHub.
- Capable of balancing multiple priorities and remaining flexible in a changing environment.
We are Hiring Windows Developers
Experience : 4+years
Primary Skills : Experience with MVVM,WPF,XAML,C# .net
Job Code : "PR1009"
Location : Pan India
NP- Immediate to 15 days
#Windows #wpf #winforms #mvvm #C#
Experience in Linux
Experience in Telecom Call Flows
Experience in 3GPP
Experience in EPC or 5Gcore




