Microsoft Windows Server administration Jobs in Mumbai

We’re on the lookout for a talented Level I Technical Support Engineer to join our team in Mumbai, India.

What You’ll Do (but is not limited to)

•        Provide technical support to Egnyte's clients and partners
•        Provide support via e-mail, phone and Zoom
•        Work effectively and professionally with users who span from IT, business users, partners and executives
•        Provide a workable solution that addresses client issue based on their use case
•        Master Egnyte's product capabilities and serve as the subject matter expert within the support organization
•        Work with Product Management, Engineering and Sales to effectively take issues to resolution
•        Participate in testing of new and updated products and provide feedback
•        Write technical documents such as service and product FAQ's, guides, and manuals

Your Qualifications

•        Excellent customer engagement and communications skills
•        Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
•        Minimum three years of experience in SaaS support
•        Experience in administering Windows 10, Mac OS and Linux (any distribution)
•        Experience in administering Windows Servers (2016, 2019)
•        Proficiency with Microsoft Office products
•        Bonus if you have:
  •      Virtual Machine Environment (i.e. VMware ESX, Microsoft Hyper-V)
  •      Experience with Cloud Based File management systems

Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit  www.egnyte.com