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Provides day-to-day technical support to employees partners for laptop and desktop systems, software and hardware. Installs, configures and troubleshoots laptop and desktop systems workstations running windows 10 and network issues in a heterogeneous environment. Person should have worked in an enterprise environment. Ability to deliver IT services for new employee. Ability to troubleshoot application within the laptop, desktop like MS Office suite including Outlook, WebEx, end point protection tools , backup client, printers, basic networking skills like LAN, WAN, TCP/IP, UDP, Subnets. Ability to coordinate with hardware vendor for hardware troubleshooting, call logging within SLA. Should be a good team player and work with the team to provide high quality support to employees. Ability to understand the support process and able to support OS upgrades and migration efforts. Experience in Windows Operating system, ability to troubleshoot OS and patch level, Microsoft based applications and standard software’s , knowledge on HW and drivers are essential. Knowledge in MS Exchange, Active Directory, DNS, DHCP, SharePoint, SCCM is desirable. Requires strong inter-personal and communication skills along with the ability to multi-task and solve problems independently. Able to interact with all levels of management and people with different styles. Able to work in a high pressure and ever-changing environment. Typically requires a minimum of 3-4 years of related experience. Usually developing professional expertise, and may apply company policies and procedures to resolve a variety of issues. Educational Qualification : B.Tech/B.E/MCA
Provide technical support for both hardware and software issues our users encounter Respond to and resolve help desk requests Administrate infrastructure, including firewalls, databases, malware protection software and other processes Create and verify backups of data
Skills required Installation, configuration and administration of PEGA v 7.x. Build and deployment experience in Pega v 7.x Migration/Upgrades of PEGA BPM environments. Installation, configuration and administration of WebSphere Application Server 7 or higher CSA/CSSA certification in Pega Hands on experience in SMA, AES, AppD etc.. Experience in Maven, Bamboo, Hpoo, bitbucket, splunk etc. Experience in SSL/TLS configuration and certification. Experience in Unix Experience in scheduled jobs, cron, ESP etc. Experience working in a DevOps environment (preferred) Migration of WebSphere Application Server environments from one major release to another(Preferred)
JD, Proficient in: Linux Administration Cloud- AWS CI/CD : Jenkins/Docker Production Support Detailed JD and Responsibilities for Linux Administrator as below: Basic Fundamentals from Linux and DevOps Have an experience of 4+ years in Linux Administra tion Having knowledge of Scripting ,Deployment in Ci/CD Having working knowledge of Cloud Technology-AWS-AzurE Having working knowledge in Scripting Rotational Shift Minimum 4+ years of Experience.
*Will be reporting directly to senior management *Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software *Proficiency in collaboration and delegation of duties *Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities *Exceptional interpersonal skills *Friendly and professional demeanor
o Perform Level 1 troubleshooting of server slowdowns and errant behavior, based on specific procedures o Escalate technical problems to various parties including on-call engineer and vendors o Efficiently communicate with customer regarding ongoing issues • Experience configuring and troubleshooting various operating systems with an emphasis on Linux • Experience configuring and troubleshooting networking and web technologies (TCP/IP, DNS, LAMP stack, etc.)
Work in an established company with strong financial backing and get to do extraordinary tech stuff. Build your career with the market leader with complete ownership of task delivery . Get best in industry salary.
