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Key Responsibilities:
1. Provide technical support for application users
2. Replicate issues in the UAT environment
3. Maintain application master data
4. Document and manage knowledge base
5. Troubleshoot issues and identify solutions
6. Maintain positive working relationships with team members, including engineers and customer support technicians
7. Monitor application alerts and provide proactive services
8. Test new features in the application
9. Conduct impact tests of new features on the existing production environment
This role is for Work from the office.
Job Description
Roles & Responsibilities
- Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
- Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
- Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
- Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
- Analytics and analysis of data and provide insights and recommendations
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing new features, identifying solution gaps, etc.
- Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.
Skills & Experience
- At least 2+ years of experience in IT Infrastructure Management
- Experience in working with large-scale IT infra, including applications, databases, and networks.
- Experience in working with monitoring tools, automation tools
- Hands-on experience in Linux and scripting.
- Knowledge/Experience in the following technologies will be an added plus: ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.
SAP Basis / HANA
- Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools.
- Experience in Solution Manager Technical monitoring.
- End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place
- Manage the team to get the assigned task done on time adhering the SLA.
- Align with different stakeholders to discuss the progress of multiple tasks.
- SPOC of Alert management team.
- Able to solve and coordinate RCA and support during critical system behaviour.
- Audit Experience.
- Detailed Technical experience in SAP BASIS and HANA systems administrations.
- Experience in setting up System Replications, High Availability and Disaster recovery.
- Possess leadership qualities.
- Proven track record of Client handling.
- Knowledge of SAP HANA Enterprise Cloud is desirable.
- Coach others recognize their strengths and encourage them to take ownership of their personal development.
- Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
- Ready to learn new technologies.
- Should be ready to work in 24*7 shifts.
- Any Experience ECS Managed Service Model would be added advantage
As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.
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Development of automation scripts and pipelines for deployment and monitoring of new production environments.
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Development of automation scripts for upgrades, hotfixes deployments and maintenance.
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Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.
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Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.
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Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.
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Write Knowledge articles to document known issues and best practices.
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Conduct regression tests to validate solutions or workarounds.
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Work in a globally distributed team.
What achievements should you have so far?
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Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.
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Experience with containerization, deployment, and operations.
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Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).
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Good experience with Linux systems and Shell scripting.
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Basic cloud experience, preferably oriented on MS Azure.
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Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).
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Good Networking skills and experience.
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Having Terraform or CloudFormation knowledge will be considered a plus.
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Ability to analyze a task from a system perspective.
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Excellent problem-solving and troubleshooting skills.
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Excellent written and verbal communication skills; mastery in English and local language.
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Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.
. Capability to raise/handle the support tickets presented with the Neo4j support team for product-related issues.
. To assist in planning the backup / HA / DR activities for Neo4j databases.
. Work on new and existing product initiatives and be a driver in the definition of product direction.
. Monitor data release management actions to manage issues as they arise and identify risks and mitigation responses that could impact data analytics customers or stakeholders.
. Partner effectively and influence the team's peers to fine-tune the cipher queries and support them on the static/incremental data loads.
. Take ownership - collaborate with technical and business teams to build innovative and solutions for database problems.
. Who would set the strategy and vision to improve/enhance the database architecture to support the growing data-load
. Capability to design database models and database infrastructure for highly scalable/ reliable applications.
We are a boutique IT services & solutions firm. Our offering includes custom-configured hardware solutions backed by our managed services. We combine best in class DevOps and IT infrastructure management practices, so customers can have a secure, reliable platform built to scale with their growing requirements at an optimal cost. We provide a global footprint of highly reliable enterprise-class data centres in 200+ locations worldwide, so customers can design and deploy your infrastructure for productivity and innovation. A few of the solutions managed for our clients include Hybrid & Private cloud, cloud storage, back up, disaster recovery, virtual desktop, Data Science platform, SDN, Cloud Migration, Infrastructure as a Services, Managed Cloud Services , Application Hosting , GPU Servers for AI, Big Data and IoT, Media Streaming , Innovation Labs & NPD Infrastructure, eCommerce, Big Data and BI, Security.
What are we looking for?
• MCSA or MCSE certifications (Windows 2012 or higher)
• Must have strong communication skills and the ability to articulate task management, priorities, and issues.
• Technologies: Windows Server 2012/2016/2019, Active Directory design and management, Group Policy customization, WSUS / WDS / MDT design, deployment and operations, Hyper-V/VMWare virtualization, VDI / VDA, MS-Exchange Server, Certificate Authority, etc
• Proven expertise in powershell scripting and automation
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Capable of handling projects & good in customer communications
• Proactive self-starter, delivery focused, results orientated, team player, high professional standards and work ethic, strong-willed but flexible, and capable of making independent decisions
• Has a passion for innovation and working in a start-up environment with Good communication skills
What will you be doing!
• We are looking for game-changers who are confident to use their talent to make a difference.
• Proven work experience as a Windows System Administrator.
• Strict adherence to the use of the ticketing system for ALL incidents, changes and problems
• Ability to correlate incident trends into problem management and execute permanent fixes.
• Timely generation of customer facing incident reports
• Execute monthly patch management research, reports and implementation on system infrastructure.
• Provide lab simulation and interoperability and compatibility testing for new builds
• Analyse troubleshooting techniques output, diagnose problems remotely
• Must maintain the highest level of industry certification and knowledge.
• Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure.
best-in-class DevOps and IT infrastructure management
We are a boutique IT services & solutions firm. Our offering includes custom-configured hardware solutions backed by our managed services. We combine best-in-class DevOps and IT infrastructure management practices, so customers can have a secure, reliable platform built to scale with their growing requirements at an optimal cost. We provide a global footprint of highly reliable enterprise-class data centers in 200+ locations worldwide, so customers can design and deploy your infrastructure for productivity and innovation. A few of the solutions managed for our clients include Hybrid & Private cloud, cloud storage, back up, disaster recovery, virtual desktop, Data Science platform, SDN, Cloud Migration, Infrastructure as a Services, Managed Cloud Services, Application Hosting, GPU Servers for AI, Big Data and IoT, Media Streaming, Innovation Labs & NPD Infrastructure, eCommerce, Big Data and BI, Security.
What are we looking for?
• Previous working experience as a Linux Administrator for 7 years
• In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Hands-on experience with MySQL and/or MariaDB
• Exposure to opensource platforms like Openstack, Citrix Xen, KVM, OpenNAS, FreeNAS, CryptoNAS, PFSense, OPNSense, etc
• Exposure to Shell, Perl, and/or Python scripting
• Working knowledge of RAID (Hardware / Software), ZFS, NFS and LVM
• Solid knowledge of protocols such as DNS, Web Services, LDAP, eMail Services and SNMP
• Additional Skills: AWS, Linux Certification Administration experience in PostgreSQL, OEM Certifications (RHCE) is an advantage
• Strong team, interpersonal, analytical, problem identification, and resolution skills.
• Has a passion for innovation and working in a start-up environment with Good communication skills
What will you be doing!
• We are looking for game-changers who are confident to use their talent to make a difference.
• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis, and logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
• Create and modify automation scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes
Netradyne - Netsuite Administrator
About Us
At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation, while delivering meaningful actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity as well as significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologist, and customer advocates to create an experience where customer success continues to motivate what is next.
Supported and funded by our investors, M12, Hyundai Cradle, Point72 Ventures, and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up. Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.
Reports To
Project Management function in Finance
Location
Bangalore, India
Overview:
This is a pivotal position for a dynamic, experienced and motivated individual who will lead initiatives as they relate to Netsuite ERP and other financial systems (if any). Collaborating internally with members of the financial/business functions, external consultants and others teams, this person will be responsible for understanding requirements and translating them into action i.e. perform customizations, resolve user issues, and define processes within NetSuite.
Responsibilities:
- Perform day-to-day NetSuite operation, maintenance, and support tasks.
- Monitor and maintain the health of the platform, including scheduled jobs, and integrations.
- Write complex queries to support projects and approved reporting requests.
- Develop Reports and Dashboards on Netsuite.
- Develop import templates and perform manual imports when an integrated solution is not an option.
- Convert functional / business requirements into technical NetSuite solutions.
- Work with third party developers to create or enhance existing custom solutions.
- Act as a liaison to NetSuite Support and Advanced Customer Support regarding platform issues.
- Support system enhancement projects, new functionality roll-outs and modifications of existing functionality.
- Perform in-depth tests, including end-user reviews and post-implementation support.
- Train end-users as applicable.
- Maintain proper system access for all roles.
- Provide user support with regard to all aspects of our core systems, including system documentation and training materials.
- Perform regular data audits, check error logs and resolve issues identified.
- Maintain up-to-date knowledge of NetSuite functionality, customization and integration
- Clearly communicate project status to key stakeholders.
Qualifications:
- Bachelor's degree in Business, Accounting, MIS or related field. Relevant work experience considered.
- NetSuite Administrator Certification or 2+ years of NetSuite Administration with 4+ years working in Finance/accounting systems administration experience is required.
- Strong understanding of business processes, with a preference towards Accounting and Supply Chain.
- Proficient with advanced saved searches, reporting, custom forms, custom fields, and workflows.
- Excellent communication, both written and verbal, with all levels of the business.
- Exceptional planning and organizational skills.
- Strong sense for detail, accuracy and problem solving.