3+ Desktop administration Jobs in Mumbai | Desktop administration Job openings in Mumbai

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About us:

Company website: https://www.neulife.com/">https://www.neulife.com/

INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is the leading Indian company in the field of sports nutrition products and dietary supplements. Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the mass about the need to be fit and healthy, thus facilitating and educating the mass to make a choice in investing to live a healthy lifestyle. 

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience?

Are you ready to bring your skills, competencies, and experience to this job? Do you have a solid understanding of the software & hardware? You might be exactly the new team member we are looking for.

Your responsibilities

Troubleshoot hardware, software, and other IT solutions:

• Able to work any shift
• Able to work on-call shifts as required
• Able to work independently to support, break-fix hardware/software and other IT solutions
• Manage AWS infrastructure for production website.
• Setup automated ami creation, cloudwatch,
• Manage the planning and implementation of information systems security, anti-virus.
• Checking and negotiating the IT aspects of any contracts with any external Vendors.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Manage and ensure effectiveness of security solutions, including firewalls.
• Deployed CCTV and Biometric device on Warehouse.
• Implementing centralize Anti-Virus policy for Warehouse and Store to block unnecessary site as well external device.
• Database Administration activity for all the production databases - Uptime of databases, Information access times, Effective data management.
• Database tuning, performance monitoring and troubleshooting.

Has good communication and customer service skills:

• Ability to communicate to all levels of management
• Escalate incidents cases to appropriate teams when necessary
• Ability to add, change or modify new or existing reports
• Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside.
• Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:

• Monitor, correct, and report observed infractions of security policies and procedures
• Assist in the design, develop, and/or update and implement team standards, processes, and documentation
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
• Provide assistance to other technical teams (hands-on support)
• Linux & Windows OS Installation & troubleshooting, Linux patching
• Designing AWS architecture, Creating Custom VPC & launching EC2 instances
• Configuring NACL, SG, Route Table as per client requirement
• Peering VPC across region, Creating and modifying AMI
• Setting Elastic Load Balancers & attaching EC2 instances under it
• AWS- VPC, IAM, EC2, Route 53, S3, Elastic Load Balancer, Cloud Watch
• User and group administration.

Education and/or Experience:

• Master’s/ Bachelor’s degree (Computer Science, IT)
• 4+ years of work experience as System Administrator & AWS with good understanding of the subject.

Benefits:

• Flexible work hours, Work from home and holidays policy
• Open and collaborative work culture
• Competitive salary

Please apply with below details in your resume:

• Current CTC
• Expected CTC
• Earliest joining period (In days)