3+ Policy administration Jobs in Delhi, NCR and Gurgaon | Policy administration Job openings in Delhi, NCR and Gurgaon

About MyOperator:

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

We are looking for a dynamic Assistant Manager – Human Resources to lead and manage end-to-end HR Operations. This role is perfect for someone who enjoys ownership, loves systems, and can run HR processes smoothly with speed, accuracy, and empathy. If you’re a people-centric, process-driven professional with strong experience in Zoho People and HR workflows—this is for you!

Key Responsibilities

• Own complete HR Operations lifecycle: Onboarding → Documentation → HRMS → Attendance → Payroll Coordination → Exit
• Manage and guide HR Executives to ensure smooth execution of daily activities.
• Drive HRMS (Zoho People) modules, workflows & automation end-to-end.
• Create, optimize & track HR workflows, forms, policies, and SLAs.
• Ensure compliance with statutory requirements & internal processes.
• Manage attendance, leave administration & geo-tracking rules.
• Coordinate payroll inputs & ensure timely monthly closures.
• Maintain employee records, dashboards, reports & audit data.
• Respond to HR tickets/queries with speed & empathy.
• Support engagement activities, culture programs & internal communication.
• Partner with leaders to ensure high HR experience & operational excellence.

Requirements

• 4–7 years of hands-on experience in HR Operations
• Must have strong experience in Zoho People (automation/workflows/reports)
• Experience managing HR Executives / small team
• Excellent communication, organization & problem-solving skills
• Understanding of HR policies, compliance, and operational frameworks
• Comfortable working in fast-paced & tech-driven environments
• Strong analytical mindset with data-first approach
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Preferred Skills

• Experience in Zoho suite administration
• Comfortable with OKR-based execution
• Process creation & SOP documentation
• Employee experience & engagement mindset

Why Work With Us?

• Ownership-driven role – you run the show
• Opportunity to build and automate HR at scale
• Fast-growth tech company environment
• Collaborative culture
• Freedom to experiment & innovate

Who Will Love This Role?

• Someone who enjoys taking full ownership
• Someone who can manage people & processes
• Someone who loves working through HR tech & data
• Someone who loves improving systems & employee experience

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Why Join Us?

• Be part of a high-growth SaaS organization impacting the way businesses communicate.
• Opportunity to work directly with business leaders and decision makers.
• Grow your career in strategic and modern HR practices.
• Competitive compensation and a collaborative work culture that values initiative and ownership.

Key Responsibilities:

● Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

● Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

● Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

● Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

● Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees. ● Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

● Maintain HR records and ensure that employee files are up-to-date and accurate.

● Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

● Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

● Bachelor's degree in Human Resources or related field.

● Minimum of 5 years of experience in recruitment, team management, and employee relations.

● Strong knowledge of employment laws and regulations.

● Excellent communication and interpersonal skills.

● Ability to work independently and as part of a team.

● Strong problem-solving and decision-making skills.

● Ability to handle sensitive and confidential information.

● Strong organizational and time management skills.

Responsibilities

• Collaborate with management team to craft the company’s vision and mission
• Develop strategic HR plans and policies (recruitment, training, compensation etc.)
• Hire, guide and evaluate the work of HR executives
• Reporting performance to the CEO by using KPIs and business metrics
• Analyzing the success of HR operations
• Decide and act on initiatives for equal opportunity, diversity etc.
• Assuming responsibility for employee/labor relations with the management
• Re-engineer processes to ensure maximum efficiency
• Ensuring all procedures are in compliance with legal regulations
• Analyze the effectiveness of HR operations and policies
• Prepare reports for the CEO using business metrics and KPIs
• Taking initiatives for ensuring equality in the work environment.
• Must have experience handling big size companies.