11+ Policy administration Jobs in Pune | Policy administration Job openings in Pune

About Wednesday

Wednesday is an engineering services company. We provide services in Data Engineering, applied AI, and Product Engineering. We partner with ambitious companies to solve their most pressing engineering challenges.

Role Overview

We are looking for a Senior HR Executive with a strong focus on employee engagement, learning & development, and performance management to serve as a strategic partner to our teams. This role will align HR initiatives with business objectives to foster a motivated, high-performing workforce.

Core Responsibilities

Employee Engagement:

• Develop and implement initiatives to enhance employee engagement and morale.
• Plan and execute team-building activities, recognition programs, and events that foster a positive work culture.
• Regularly collect and analyze employee feedback to identify areas for improvement.

Learning & Development:

• Design and deliver training programs to meet business and employee growth objectives.
• Partner with leadership to identify skill gaps and implement upskilling initiatives.
• Maintain and track learning and development metrics to ensure the effectiveness of programs.

Performance Management:

• Manage the performance appraisal process, ensuring alignment with business goals.
• Work closely with managers to set clear performance expectations and provide regular feedback.
• Support teams in creating individual development plans (IDPs) and career progression paths.

HR Strategy & Partnership:

• Act as a trusted advisor to managers and employees on HR policies and best practices.
• Support teams in aligning HR practices with business needs and objectives.
• Collaborate with cross-functional teams to ensure seamless HR operations.

Compliance & Policy Management:

• Ensure adherence to employment laws and company policies.
• Regularly update policies and procedures to reflect changes in regulations and company culture.

Talent Acquisition (As Needed):

• Collaborate with hiring managers to understand staffing needs and fill vacant positions.
• Support recruitment processes, from job description creation to onboarding.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Master’s degree (preferred) in Business Administration (MBA) or related fields.
• Relevant certifications in HR Management, Employee Engagement, or Learning & Development are a plus.
• Proven experience in an HRBP or related role with a focus on employee engagement, learning & development, and performance management.
• Strong interpersonal and communication skills with a collaborative mindset.
• Ability to manage multiple priorities and projects effectively.
• Knowledge of Indian employment laws and HR best practices.
• Proactive problem-solver with a “figure-it-out” attitude.

Benefits

• Mentorship: Work next to some of the best engineers and designers.
• Freedom: An environment where you get to practice your craft. No micromanagement.
• Comprehensive healthcare: Healthcare for you and your family.
• Growth: A tailor-made program to help you achieve your career goals. 
• A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.

1. Responsible for internal & external communication with customer & dispatch details sharing with customer, internal communication with team, for order processing coordinating with logistic team / purchase team/ production team & getting status for material & updating to sales team & customer.

1. Follow up for payment. Co-ordination with logistic team for dispatch clearance from customer.

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus