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Job Title: Application Support Engineer/ System Support Engineer

Experience: 1 – 3 Years

Location: Hyderabad

Shift: 5 PM – 3 AM (Late Evening Shift)

Job Summary

We are seeking a proactive and detail-oriented Application Support Engineer with 1–3 years of experience in Linux/Windows environments, application servers, and monitoring tools. The candidate will be responsible for ensuring the stability, performance, and availability of applications, along with providing L2/L3 support in a fast-paced production environment.

Key Responsibilities

• Provide application support and incident management for production systems.
• Monitor system performance using hardware/software monitoring and trending tools.
• Troubleshoot issues in Linux and Windows environments.
• Manage and support Apache and Tomcat servers.
• Analyze logs and debug application/system issues.
• Work on SQL/Oracle databases for query execution, troubleshooting, and performance tuning.
• Handle deployments and support CI/CD pipelines using tools like Docker and Jenkins.
• Ensure SLA adherence and timely resolution of incidents and service requests.
• Coordinate with development, infrastructure, and database teams for issue resolution.
• Maintain documentation for incidents, processes, and knowledge base articles.
• Support SaaS applications hosted in data center environments.

Required Skills

• Strong knowledge of Linux and Windows OS administration
• Experience with Apache and Tomcat servers
• Hands-on experience with monitoring and alerting tools
• Good understanding of log analysis and troubleshooting techniques
• Working knowledge of SQL and Oracle databases
• Familiarity with Docker and Jenkins (CI/CD pipelines)
• Understanding of ITIL processes (Incident, Problem, Change Management)
• Knowledge of SaaS applications and data center operations

Preferred Skills

• Experience with automation/scripting (Shell, Python, etc.)
• Exposure to cloud platforms (AWS/Azure/GCP) is a plus
• Basic networking knowledge

Soft Skills

• Strong analytical and problem-solving abilities
• Good communication skills
• Ability to work in night shifts and handle production support
• Team player with a proactive attitude

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.