7+ Desktop administration Jobs in India

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

We are looking for a capable System Administrator to take over all aspects of the configuration and maintenance of computer systems. A System Admin should be able to diagnose and resolve problems quickly and should have the patience to communicate with a variety of interdisciplinary teams and users.

Monitoring and reporting all points mentioned below.

Ensure Security updates are installed:

• Regularly checking whether the Antivirus software is updated for users.
• Regularly monitor platforms like Google to ensure everybody is using up-to-date applications with no security issues.
• Regularly Email users about the security updates that they need to install on their laptops and PCs.

Antivirus

Centrally managed antivirus should be installed on all laptops and mobile devices. 

• Adding a purchase request for any additional licence that we might require.
• Pushing new software updates on users’ laptops.
• Keeping up-to-date with antivirus updates so all our devices are secure.
• Miradore user agent 

Mobile device and access management

• Set rules and configure settings on personal and organisation-owned devices to access data and networks.
• Deploy and authenticate apps on devices -- on-premises and mobile.
• Protect company data by controlling the way users access and share information.
• Make sure devices and apps are compliant with security requirements.
• Only provide user access to laptops (No admin access, excluding developers)
• All new software installation requests will go through the system admin to make sure nothing is installed on work laptops that poses a security risk.

Vanta compliance-related tickets

• Vanta will continue to monitor and create issues to be compliant with ISO 27K over time. The system administrator must resolve all such system-related tickets.

Access management to different user applications

• Access should be restricted to only what is necessary to perform job duties ("principle of least privilege").
• Technical access to all the company’s networks must be formally documented, including the standard role for approver, grantor, and date.
• Only authorised employees and third parties working off a signed contract or statement of work, with a business need, shall be granted access to the company’s production networks.
• The company’s guests may be granted access to guest networks after registering with office staff without a documented request - guest network management.

Removal media encryption

• Research removable media encryption and figure out if removable media should be implemented and make sure it is always encrypted.

MFA reset and debugging

As we are enabling MFA for more and more applications that we have, more people are likely to have issues with it as the business moves forward. 

• Different online applications will have different ways of handling the MFA reset; a system admin should be familiar with all.

Website watcher configuration and email issues

• Software like Website Watcher keeps having email issues, as it sends emails in huge numbers every day. The system administrator must keep an eye on the emails and fix issues promptly as and when they arise.

Office network management

• System admin can help in creating guest networks in the office and making sure that the network is as secure as possible.

Phishing emails

• Finding the optimal solution to prevent phishing emails from getting delivered.
• Verifying emails sent by our staff to check for phishing emails.

Security incidents handling

• System admin must monitor incident and event tickets and assign severity tickets.
• Continuous checks to ensure the security incident policies are being followed and up to date
• A root cause analysis report must be documented and referenced in incident tickets.
• A central "War Room" will be designated for handling security threats. This may be a physical or virtual location  (i.e., Slack channel) and managed by the system admin.
• Conducting recurring Incident Response Meetings until the incident is resolved (as per the company's established norms)

Implement password policy

• Password policy must be in place to ensure that users are using secure passwords that are not easily crackable.

Add-ons:

• Devops is a plus point

Location: Bangalore

Linux management

Desktop support

Sophos firewall

NAS

About us:

Company website: https://www.neulife.com/">https://www.neulife.com/

INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is the leading Indian company in the field of sports nutrition products and dietary supplements. Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the mass about the need to be fit and healthy, thus facilitating and educating the mass to make a choice in investing to live a healthy lifestyle. 

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience?

Are you ready to bring your skills, competencies, and experience to this job? Do you have a solid understanding of the software & hardware? You might be exactly the new team member we are looking for.

Your responsibilities

Troubleshoot hardware, software, and other IT solutions:

• Able to work any shift
• Able to work on-call shifts as required
• Able to work independently to support, break-fix hardware/software and other IT solutions
• Manage AWS infrastructure for production website.
• Setup automated ami creation, cloudwatch,
• Manage the planning and implementation of information systems security, anti-virus.
• Checking and negotiating the IT aspects of any contracts with any external Vendors.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Manage and ensure effectiveness of security solutions, including firewalls.
• Deployed CCTV and Biometric device on Warehouse.
• Implementing centralize Anti-Virus policy for Warehouse and Store to block unnecessary site as well external device.
• Database Administration activity for all the production databases - Uptime of databases, Information access times, Effective data management.
• Database tuning, performance monitoring and troubleshooting.

Has good communication and customer service skills:

• Ability to communicate to all levels of management
• Escalate incidents cases to appropriate teams when necessary
• Ability to add, change or modify new or existing reports
• Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside.
• Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:

• Monitor, correct, and report observed infractions of security policies and procedures
• Assist in the design, develop, and/or update and implement team standards, processes, and documentation
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
• Provide assistance to other technical teams (hands-on support)
• Linux & Windows OS Installation & troubleshooting, Linux patching
• Designing AWS architecture, Creating Custom VPC & launching EC2 instances
• Configuring NACL, SG, Route Table as per client requirement
• Peering VPC across region, Creating and modifying AMI
• Setting Elastic Load Balancers & attaching EC2 instances under it
• AWS- VPC, IAM, EC2, Route 53, S3, Elastic Load Balancer, Cloud Watch
• User and group administration.

Education and/or Experience:

• Master’s/ Bachelor’s degree (Computer Science, IT)
• 4+ years of work experience as System Administrator & AWS with good understanding of the subject.

Benefits:

• Flexible work hours, Work from home and holidays policy
• Open and collaborative work culture
• Competitive salary

Please apply with below details in your resume:

• Current CTC
• Expected CTC
• Earliest joining period (In days)

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus