8+ Desktop administration Jobs in India

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

Location: Bangalore

Linux management

Desktop support

Sophos firewall

NAS

About us:

Company website: https://www.neulife.com/">https://www.neulife.com/

INNOVERTUS NUTRITION TECHNOLOGIES INDIA PVT.LTD. is the leading Indian company in the field of sports nutrition products and dietary supplements. Incorporated over a decade ago, we are pioneers in introducing the concept of sports nutrition as well as educating the mass about the need to be fit and healthy, thus facilitating and educating the mass to make a choice in investing to live a healthy lifestyle. 

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience?

Are you ready to bring your skills, competencies, and experience to this job? Do you have a solid understanding of the software & hardware? You might be exactly the new team member we are looking for.

Your responsibilities

Troubleshoot hardware, software, and other IT solutions:

• Able to work any shift
• Able to work on-call shifts as required
• Able to work independently to support, break-fix hardware/software and other IT solutions
• Manage AWS infrastructure for production website.
• Setup automated ami creation, cloudwatch,
• Manage the planning and implementation of information systems security, anti-virus.
• Checking and negotiating the IT aspects of any contracts with any external Vendors.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Manage and ensure effectiveness of security solutions, including firewalls.
• Deployed CCTV and Biometric device on Warehouse.
• Implementing centralize Anti-Virus policy for Warehouse and Store to block unnecessary site as well external device.
• Database Administration activity for all the production databases - Uptime of databases, Information access times, Effective data management.
• Database tuning, performance monitoring and troubleshooting.

Has good communication and customer service skills:

• Ability to communicate to all levels of management
• Escalate incidents cases to appropriate teams when necessary
• Ability to add, change or modify new or existing reports
• Document and discuss complex end user compute solutions in a simple language that is understandable at all levels both within and outside.
• Ability to work effectively across departmental boundaries.

Design, develop, and/or update and implement team standards, processes, and documentation:

• Monitor, correct, and report observed infractions of security policies and procedures
• Assist in the design, develop, and/or update and implement team standards, processes, and documentation
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures
• Provide assistance to other technical teams (hands-on support)
• Linux & Windows OS Installation & troubleshooting, Linux patching
• Designing AWS architecture, Creating Custom VPC & launching EC2 instances
• Configuring NACL, SG, Route Table as per client requirement
• Peering VPC across region, Creating and modifying AMI
• Setting Elastic Load Balancers & attaching EC2 instances under it
• AWS- VPC, IAM, EC2, Route 53, S3, Elastic Load Balancer, Cloud Watch
• User and group administration.

Education and/or Experience:

• Master’s/ Bachelor’s degree (Computer Science, IT)
• 4+ years of work experience as System Administrator & AWS with good understanding of the subject.

Benefits:

• Flexible work hours, Work from home and holidays policy
• Open and collaborative work culture
• Competitive salary

Please apply with below details in your resume:

• Current CTC
• Expected CTC
• Earliest joining period (In days)

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus