
System Maintenance and Monitoring:
- Monitor system performance and identify potential issues.
- Perform routine maintenance tasks, such as software updates and hardware checks.
- Install and configure hardware and software.
Knowledge Base Management:
- Contribute to the development and maintenance of a knowledge base or FAQ.
- Create and update technical documentation and user guides.
- Share knowledge and best practices with team members.
Training and Education:
- Provide training to customers/users on how to use software and hardware.
- Educate customers/users on best practices for maintaining system security.

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**Hiring for International BPO Sales Executive for Inbound Process**
Must have experience in sales for at least 1 yr in any International Outbound BPO
Process - Travel Sales (US Shift)
Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales
Location: Ecospace Business Park (Kolkata)
Salary - upto 25k plus Incentives upto 1 'lac
**Looking for immediate Joiner**
**Ready to work in Night Shift**
**Must have exp in US Sales Process**
Interested one can connect Uzma


The ideal candidate will have at least 2 years of experience in developing scalable and responsive web
applications, and will be able to work collaboratively with other developers and stakeholders to deliver
high-quality software products.
Responsibilities
● Develop and maintain responsive and scalable web applications using React and JavaScript
● Write clean, efficient, and maintainable code that adheres to coding standards and best practices
● Collaborate with other developers and stakeholders to design and implement software solutions
that meet business requirements
● Work with UX/UI designers to implement user interfaces that are intuitive and visually appealing
● Optimize web applications for maximum speed and scalability
● Participate in code reviews, testing, and debugging to ensure that the software meets quality
standards
● Stay up-to-date with the latest industry trends and technologies, and make recommendations to
the company on how to best incorporate them into its products and services
● Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
● Competent in building single page web applications using Node.js and React Js
● Redux for state management
● Universal rendering (Client-side rendering and Server-side rendering)
● Experience with cross-browser, cross-platform, and design constraints on the web
● Experience in developing automated unit and functional tests
● Experience in an agile development process
● Solid knowledge of algorithms and design patterns
● Have a passion for quality and writing clean, readable code that scales and performs well
● Good interpersonal communication skills
Desired Candidate Profile
● At least 2 years of experience in developing web applications using React/NextJS/VueJs and
JavaScript

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
- Must have experience in field sales
- Bike mandatory
- Immediate joiners
- External distribution
- Daily monitoring of leads update leads


Roles and Responsibilities
Excellent team player, ability to work in a global team and follow through on deadlines and Built MVC based Web Application Using JSP/Spring framework and Good knowledge of Application Servers like Tomcat and Web logic.
Good knowledge of database software like MySQL and solid understanding of DB conceptsWeb application development (including GUI design)Knowledge of web server software like - Apache Working knowledge of build and source code control tools like GitExperience with system integration testing and unit testingExcellent time management and multitasking skills Develop and implement new software programs
●Solving questions of the students from across the globeon the TutorBin board
●Working on tasks involving various subjects/software related to undergraduate / postgraduate courses of mathematics and computing
●Reviewing the works completed by the tutor on our platform and providing necessary instructions for rectification as required.
●Ensuring the overall quality of work provided to the students from our platform
●Management of the tutors on our platform, their on-boarding and performance review
●Planning & implementing the training of the new tutors on our platform
Skills
●Proper understanding of different programming softwares subjects related to undergraduate courses of Mathematics and Computing domain.
●Knowledge o fAdvance Math and Matlab will be a plus.
●Excellent interpersonal and communication skills.
●Problem solving attitude with good command on logical reasoning skills
●Keen to learn about new tools & technologies for use in changing situations.
●Ability to work independently with minimal supervision
●Comfortable in working in a fast- paced environment with great efficiency
Experience- 0-1.5 years’ experience
Education- B.Tech/ M.tech/ P.hd
Culture @ TutorBin
●Refreshments - Snacks served during working hours.
●Celebrations & fun activities - We value our employees and their tireless effort in building each block of the company. Regular company get-togethers are organized in order to make a very healthy working environment and greater bonding between the members.
●Always listening - You have got an innovative idea? You can pitch it up front and work on it to implement as well.
Job description
- Experience working on Ful-time, c2c, W2-contract
- Candidates should have Good Knowledge and an overview of all Technologies in the market.
- Candidate should have strong experience in serving Corp-Corp requirements for Direct clients
- Facilitate the full lifecycle recruitment process for candidates by walking them through each step
- Experienced in all aspects of full-cycle recruiting to include requirement gathering, sourcing, resume evaluation, phone screening, interviewing, salary, and extending offers.
- Accuracy and the ability to follow through, capable of working independently in a high volume, fast-paced, deadline-oriented situation.



React Native Developer Job Description
- We are looking for 2-3 years of qualified React Native developer to join our work on our Fintech Products (Algomojo, Optionaction, Tradeaction)
- You will be working with our engineers to develop and maintain high-quality mobile applications for both platforms like Android and iOS.
- Ultimately, you should be able to design and build the next generation of our mobile applications.
- The role requires developers to be comfortable with bleeding-edge technology and be able to work in a fast-paced environment.
Job Responsibilities and Required Skills :
Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
implement mission-critical software fixes—React Native moves fast and often breaks things.
Maintain code and write automated tests to ensure the product is of the highest quality.
Experience with React Js, React Native, JavaScript including DOM manipulation and the JavaScript object model.
Thorough understanding of React Native and its core Principles.
Hands-on experience on React Native Framework for at least 2-3 years.
Familiarity with code versioning tools (Such as Gitl)
Familiarity with RESTful APIs
Familiarity with modern front-end build pipelines and tools.
Experience with common front-end development tools such as Babel, Web pack, NPM, etc.
Experience with Native Mobile app deployment on App store and google play store.
Knowledge of native Android and iOS is required
Knowledge of TV App Development is a plus
1. Developing a video player website where students can learn various courses, view e-books, solve tests, etc.
2. Building the product to reach higher scalability
3. Developing software to integrate with internal back-end systems
4. Working on AWS cloud platform
5. Working on Amazon Ec2, Amazon S3 bucket, and Git
6. Working on the implementation of continuous integration and deployment pipelines using Jenkins (mandatory)
7. Monitoring, troubleshooting, and diagnosing infrastructure systems (excellent knowledge required for the same)
8. Building tools to reduce the occurrences of errors and improve customer experience
9. Should have experience in MERN Stack too.

