Tech Support

Job Title: Backend Developer

Experience: 2–7 Years

Location: On-site – Bangalore

Employment Type: Full-Time

Company: Pepsales AI (Multiplicity Technologies Inc.)

About Pepsales

Pepsales AI is a real-time sales enablement and conversation intelligence platform built for B2B SaaS sales teams. It empowers sellers across every stage of the sales cycle—before, during, and after discovery calls—by providing actionable insights that move deals forward. 

• For Account Executives: Pepsales AI transforms the discovery process, ensuring objective deal qualification and frictionless handoffs to solution engineers—enabling AEs to focus on winning, not chasing.
• For Solution Engineers and Consultants: It elevates demo experiences by delivering real-time buyer context and actionable insights, ensuring every interaction is highly personalized and impactful.
• For Sales Leaders: It provides enterprise-grade intelligence across forecasting, pipeline health, team performance, coaching, and the authentic voice of the customer—empowering data-driven decision-making at scale.

With Pepsales AI, sales teams run sharper meetings, accelerate deal cycles, and close with confidence.

Role Overview

We’re seeking a passionate Backend Developer to join our fast-paced team in Bangalore and help build and scale the core systems powering Pepsales. In this full-time, on-site role, you’ll work on high-impact features that directly influence product innovation, customer success, and business growth. 

You’ll collaborate closely with the founding team and leadership, gaining end-to-end ownership and the chance to bring bold, innovative ideas to life in a rapidly scaling startup environment

Key Responsibilities

• Design, develop, and maintain scalable backend systems and microservices.
• Write clean, efficient, and well-documented code in Python.
• Build and optimize RESTful APIs and WebSocket services for high performance.
• Manage and optimize MongoDB databases for speed and scalability.
• Deploy and maintain containerized applications using Docker.
• Work extensively with AWS services (EC2, ALB, S3, Route 53) for robust cloud infrastructure.
• Implement and maintain CI/CD pipelines for smooth and automated deployments.
• Collaborate closely with frontend engineers, product managers, and leadership on architecture and feature planning.
• Participate in sprint planning, technical discussions, and code reviews.
• Take full ownership of features, embracing uncertainty with a problem-solving mindset.

Required Skills & Qualifications

• 2–7 years of backend development experience with a proven track record of building scalable systems.
• Strong proficiency in Python and its ecosystem.
• Hands-on experience with MongoDB, Docker, and Microservice Architecture.
• Practical experience with AWS services (EC2, ALB, S3, Route 53).
• Familiarity with CI/CD tools and deployment best practices.
• Strong understanding of REST API design principles and WebSocket communication.
• Excellent knowledge of data structures, algorithms, and performance optimization.
• Strong communication skills and ability to work in a collaborative, fast-paced environment.

What We Value

• Excitement to work on cutting-edge technology and platforms , helping redefine how businesses engage and convert customers.
• Thrives in a dynamic startup environment that values diversity, rapid innovation, and a growth mindset—adapting to change, challenging the status quo, and making a real impact.
• Passion for ownership beyond coding, contributing to product strategy and innovation.

Why Join Pepsales?

• Direct access to founders and a voice in high-impact decisions.
• Opportunity to shape a next-gen AI SaaS product transforming sales worldwide.
• Exposure to cutting-edge technologies in a rapidly growing startup.
• Ownership-driven culture with fast career growth and learning opportunities.
• A collaborative, innovation-driven environment that values creativity and problem-solving.

• Experience with popular React.js workflows (such as Flux or Redux)

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with standard front-end development tools such as Babel, Webpack, NPM, etc.

• Thorough understanding of React.js and its core principles

• Familiarity with RESTful APIs and backend services

• Familiarity with code versioning tools such as Git, SVN, and Mercurial

• Familiarity with modern front-end build pipelines and tools

• Knowledge of isomorphic React is a plus

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

About the Role:

We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities:

• Own post-sale customer relationship and act as the primary technical point of contact.
• Drive product adoption and usage through effective onboarding, training, and ongoing support.
• Work closely with clients to understand business goals and align them with product capabilities.
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
• Analyze customer data and usage trends to proactively identify opportunities and risks.
• Build dashboards or reports for customers using internal tools or integrations.
• Lead business reviews, share insights, and communicate value delivered.
• Support customers in configuring rules, data integrations, and troubleshooting issues.
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

Requirements:

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
• Strong SQL skills and working experience with Python or R.
• Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
• Understanding of data pipelines, APIs, and data modeling.
• Excellent communication and stakeholder management skills.
• Proven track record of managing mid to large enterprise clients.
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
• Ability to translate technical details into business context and vice versa.
• Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.

Nice to Have:

• Exposure to machine learning workflows, recommendation systems, or pricing analytics.
• Familiarity with cloud platforms (AWS/GCP/Azure).
• Experience working with cross-functional teams in Agile environments.

Job Title: Java Tech Lead & Solution Architect

Location: Ahmedabad

Experience: 8+ years in Java technologies with 2–3 years in solution architecture.

Key Skills:

• Expertise in Java, Spring Boot, Microservices, Angular, and PostgreSQL
• Strong background in SOA and enterprise-level solutions
• Hands-on experience in leading development teams and projects
• Proficiency in creating technical documentation and solution designs
• Skilled in client interaction, technical demos, and requirement analysis

Roles & Responsibilities:

• Lead end-to-end technical delivery and ensure timely, quality output
• Design software architecture, high/low-level design, and integration plans
• Mentor team members and manage task assignments
• Conduct code reviews, manage repositories, and ensure deployment readiness
• Collaborate with stakeholders for requirement gathering and solution finalization
• Maintain project documentation and participate in audits and reviews
• Drive technical strategy, innovation, and productization of solutions

We are looking for an Flutter Developer who possesses a passion for pushing mobile technologies to the limits.

This Flutter app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Flutter programmer works closely with other app development and technical teams.

Responsibilities

- Design and build advanced applications for the Flutter platform

- Collaborate with cross-functional teams to define, design, and ship new features - Work with outside data

sources and APIs

- Unit-test code for robustness, including edge cases, usability, and general reliability - Work on bug fixing and

improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Qualifications

 Bachelor's degree or equivalent experience in Computer Science or related field

 Development experience with programming languages

 SQL database or relational database skills

 Proven software development experience and Flutter skills development

 Proven working experience in Flutter app development and

 Have published at least one original Flutter app

 Experience with Flutter SDK

 Experience with Bloc Pattern

 Experience working with remote data via REST and JSON

 Experience with third-party libraries and APIs
 Working knowledge of the general mobile landscape, architectures, trends, and

emerging technologies

 Solid understanding of the full mobile development life cycle

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors