Product Support/ Customer Relation Executive

Criteria

Mandatory

Strong Dremio / Lakehouse Data Architect profile

Mandatory (Experience 1) – 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio

Mandatory (Experience 2) – Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems

Mandatory (Technical Skills 1) – Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts

Mandatory (Technical Skills 2) – Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)

Mandatory (Architecture) – Proven experience designing and implementing lakehouse architecture including ingestion, curation, semantic modeling, reflections/caching optimization, and enabling governed analytics

Mandatory (Governance) – Strong understanding of data governance, lineage, RBAC-based access control, and enterprise security best practices

Mandatory (Stakeholder Management) – Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline

Mandatory (Company) – Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies

We are looking for a skilled Product Implementation Specialist to join our dynamic team in New Delhi. The ideal candidate will have good technical knowledge and will play a key role in gaining in-depth technical knowledge of our product. Candidate will be responsible for effectively demoing the platform to the customers, providing technical guidance, and ensuring smooth implementation. This role involves working closely with customers to address their requirements to improve their payment transactions.

Roles and Responsibilities:

• Product Demonstrations: Conduct in-depth product demonstrations, showcasing the technical capabilities and business benefits of our payment orchestration platform to current & new customers.
• Technical Expertise: Understand the technical architecture of the payment orchestration platform, including terms like API integrations, payment gateways, compliance requirements such as PCI DSS and basic coding languages.
• Client Engagement: Act as a technical advisor during customer meetings, answering questions related to the product, integrations, and functionalities.
• Requirement Gathering: Engage with customers to gather and document detailed business requirements, ensuring a thorough understanding of their requirements.
• Business requirement document (BRD) Preparation: Develop comprehensive BRDs based on customer interactions, outlining functional and non-functional requirements for the proposed solution.
• Customer Presentations: Prepare and deliver tailored presentations and proposals that address customer pain points and demonstrate how Celeris solutions can meet their goals.
• Feedback Loop: Gather feedback from potential customers during demonstrations and share insights with the product development team to enhance future offerings.

Requirements:

• Experience: 1 - 3years of experience in a product implementation, product consulting, or product demonstration role, preferably within the payment orchestration or fintech industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Customer-Focused: Strong customer-facing skills with a focus on delivering tailored solutions and building trust with customers.
• Analytical Skills: Ability to analyze customer needs and design customized solutions that address their business challenges.
• Collaboration: Team player with the ability to work cross-functionally and support both technical and sales teams.
• Preferred: Experience working with payment orchestration platforms, fraud prevention, or risk management solutions.

• Preparing office driver's attendance & OT in Excel Sheet.
• Preparing MIS report for daily Shift schedule Drivers & Housekeeping staff.
• Coordinating, such as Event planning or client dinners.
• Mail checking, sending, and forwarding with correct information.
• Invoice checking for vendors reporting to the concerned person.
• Making calls and receiving further issues on the site.
• Drivers in and outgoing punching time, vehicle tools requirements purchasing
• Vehicle repairs maintenance tracking
• Handling stationery items for office usage,
• CC camera checking as per AMC.
• Generator power conditions checking and also as per AMC
• Landscaping like plants, trees, grass, indoor plants, and outdoor plants maintenance checking.
• Systems, UPS, related works checking
• Security manpower grooming, time shifts, replacements checking, and informing to concerned department.
• Central A/C checking as per AMC.
• Building rent records, diagrams, and AMC.
• Fair safety cylinders check as per filling date or replacement if outdated.

You will:

• Be passionate about building great software products 
• Be passionate about building and leading a great software development team
• Thrive in leading innovation as well as day to day execution and problem solving in a fast paced cutting edge technology environment. 
• Be responsible for ensuring the on time, on budget and high quality delivery of digital entertainment products and cloud systems that are used by millions of consumers
• Partner with cross functional and cross cultural  teams including designers, architects, project managers, QA engineers, third party systems providers and customers to meet company business objectives
• Retain and spread organisational knowledge through documentation, best practices and training
• At all times consider how to engineer software solutions the right way for high performance and for future maintainability instead of taking shortcuts 
• Contribute to product roadmap and improvement of development methodologies 
• Be proactive and be alert for potential organisational, process and technical issues before they arise.

You have:

• Experience in recruiting, motivating, managing and retaining a high performing software engineering team that evolves and improves its knowledge over time
• Understanding of quality processes required to ensure delivery of best possible software products every release
• Hands-on development experience and ability to lead your team at a code / architecture level 
• Experience with react , Kotlin and optionally swift.
• A solid grasp of Agile software development and deployment lifecycle on multiple consumer devices, cloud services and physical servers in data centers
• Experience with Git based source code management, Continuous Integration and JIRA configuration / task management 
• Good understanding of latest internet technology stacks on both client and server side
• Good understanding of tools / best practices for integration, security, scalability, high availability, performance, monitoring, logging and error handling
• Good understanding of digital media domain systems including one or more of the following: video workflow, video delivery, DRM, content management, ecommerce,  payments, data analytics and consumer device platforms
• 3 or more years of experience of managing software engineering teams
• 6 or more years of hands on enterprise / service provider grade development experience 
• Self motivation and ability to manage your own time and your team’s time to get the job done at the high international quality levels that we expect
• An engineering Degree in computer science or equivalent practical experience
• Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry

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We are looking for a Developers who can create crafted web and mobile applications from UI using the React library. Your primary responsibility will be the implementation of visual elements and their behaviors with user interactions and ensure technical feasibility of UI/UX designs.. You will be defining how the application looks and functions by working with both the front-end and back-end developers.

1.A developer who is proficient with ReactJS (Redux or Flex)

2.Strong hands on the backend with nodeJS and has experience in developing robust web application with javascript

3.Should have basic understanding of AWS, various Databases and able to write simple api with express

4.Familiar with concepts like Isomorphic web apps , state management, push state, local storage, and promises

5.Sufficient knowledge on git, test driven development and browser debugging

SKILLS

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with data structure libraries (e.g., Immutable.js)
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools such as Git, SVN, and Mercurial
• Educational qualifications of B.E. or M.E. equivalent degrees in Computer Science will be preferred

• Good foundation in CS fundamentals – algorithms, data structures
• Strong design and data modeling skills
• Good understanding of SQL and NOSQL databases
• Good concepts of object oriented programming and design patterns

• Location - Remote 

  Good to have

  • Familiarity with microservices design and testing
  • Familiarity with docker based setup
  • Prior experience in designing scalable microservices
  • Familiarity with cloud infrastructure and cloud deployment
  • Familiarity with CI/ CD pipelines