Product Support/ Customer Relation Executive

at HRStop

Posted by Rashmi Agarwal

Whatfix is a SaaS based Performance Support platform, that helps enterprises and businesses simplify their on boarding, training and support.

Basic coding knowledge is utterly required.

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.

We are looking for System Support Engineers in prior experience of network and infrastructure management. Experience of working on AWS and VMWare is added advantage apart from knowledge on Network Monitoring tools.

Robolab Technologies Pvt Ltd aims to take technology to the masses and help the society to develop skills & intellectual capital in the field of Robotics and Automation. We have Robolabs established in 12+ engineering colleges and schools spread across 7 states. The learning and expansion curve has been magnificent since the day of our inception. We are looking for enthusiastic and capable talent to join our team to take this work to the next level. We are looking for following candidates: Robolab Trainer (Electrical and Electronics) Robolab training includes theoretical as well as hands on sessions/tutorials. The candidate must be extremely knowledgeable in field of Electrical and Electronics and must possess solid technical aptitude. Candidate must be an excellent communicator, able to explain complex concepts in a clear and interesting way. Roles and Responsibilities Prepare training material (presentations, worksheets, software tutorials etc.) Execute training sessions, workshops etc including hands on sessions Arrange for and conduct on-site training when needed (may require significant amount of travel) Determine overall effectiveness of programs and make improvements Additional Responsibility: When not occupied with training related activity, the candidate needs to support Robolab R&D activity. Requirements from the candidate M. Sc./B. E/B. Tech from Electronics and Communications Preferably 1-3 years of experience Working level expertise on AVR, Arduino, ARM and/or other embedded platforms. Knowledge of modern training techniques and tools. Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Bonus points for: Proven experience as technical trainer Experience on applications of embedded systems in Robotics applications Location :Pune. Might have to travel to client’s location.

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

Hi, We are looking to Hire a Technical Counsellor for our IT trainings. People with experience in similar domain and knowledge in networking and other IT courses preferred