Product Support/ Customer Relation Executive

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Colive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Role: Brand Research Executive

Experience Level: 1 - 2 years

Location: Bangalore, On site (with travel)

Job Description:

We’re looking for a Brand Research Executive for our Brand Consultancy Team, who enjoys leveraging well-informed brand and consumer insights to create compelling, channel-right narratives for brands. From discovering opportunity spaces through competitive audits to developing consumer journeys and brand positioning territories, you can tell brand stories across the digital landscape, and the best way to drive an audience to these stories.

What You’ll Do:

● Conduct qualitative research across primary and secondary sources, including interviews, field visits, observation, and desk research.

● Lead tabletop research: category landscapes, cultural trends, competitor behaviour, and brand communication patterns.

● Support and conduct brand audits across touchpoints including messaging, tone, presence, and positioning with the ability to identify patterns, gaps, and tensions that inform strategy.

● Synthesize research into clear, insight-led outputs that help brand strategists make informed decisions.

● Work closely with brand strategists, ensuring research findings are framed accurately, meaningfully, and in a way that can be translated into strategic direction.

● Prepare well-structured presentations that communicate not just findings, but implications.

● Manage research work streams across 1–2 brands at a time, with occasional overlap across multiple projects.

● Participate in on-ground research across Tier 1 and Tier 2 cities, engaging directly with consumers and cultural contexts.

What We’re Looking For:

● A strong inclination towards strategic thinking, you should be interested in how insights shape brand positioning, communication, and decision-making.

● Solid qualitative research sensibility, with the ability to move from observation to meaningful insight.

● Comfort with market and competitor research, and making sense of unstructured information.

● Clear communication and presentation skills, clarity of thought matters more than embellishment.

● Good project ownership: organised, dependable, and comfortable managing time across parallel tasks.

● Strong people skills and the ability to navigate conversations with consumers, clients, and internal teams.

● Willingness to travel for research along with the ability to converse in Hindi and at least one South Indian language is important.

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, ecommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Summary

We are looking for a dedicated AI/ML Quality Assurance Engineer who will be responsible for ensuring the quality and reliability of AI/ML solutions, models, and intelligent systems. You will develop and execute test plans, validate model performance, collaborate with AI developers, and automate testing where applicable.

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for AI/ML models and AI-enabled applications (functional, non-functional, regression, performance)
• Validate AI model accuracy, stability, robustness, fairness, and reliability under diverse scenarios
• Collaborate closely with AI engineers / data scientists to understand model behaviour and requirements
• Automate validation workflows using scripting languages/tools
• Track, investigate, and report issues/defects; work with developers for root-cause analysis
• Ensure end-to-end testing of data pipelines feeding AI system
• Contribute to continuous improvement of the AI QA framework and standards
• Create test documentation, results reports, and QA metrics dashboards
• Participate in planning and QA strategy discussions

Required Skills & Qualifications:

Technical Skills:

•  Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 3+ years overall QA experience (manual + automation; preferably including AI systems)
• At least 1 year of hands-on experience with AI/ML system testing or AI solutions
• Familiarity with automation tools (Selenium, PyTest, JUnit, or similar)
•  Knowledge of version control (Git), CI/CD principles, test management tools
•  Understanding of data validation, model evaluation metrics, bias/fairness checks

Soft Skills:

• Strong analytical and problem-solving ability
•  Excellent communication and collaboration skills
• Detail-oriented, proactive in eliminating defects early
• Ability to work in cross-functional teams

Nice-to-Have:

• Experience in automated model testing frameworks
•  Knowledge of NLP, computer vision, or deep learning testing
• Experience with cloud platforms (AWS / GCP / Azure)
• Certifications in AI/ML or QA (ISTQB, AI certification etc.)

Sales Coordinator

Job Description:

We are looking for a Sales Coordinator to support sales operations, client communication, follow-ups, and documentation activities.

Key Responsibilities:

• Prepare quotations, proposals, contracts, and presentations
• Handle client communication and follow-ups
• Maintain sales records, client database, and CRM
• Coordinate with internal teams for smooth sales operations
• Support the sales team with documentation and reporting

Eligibility:

• Any Degree
• Freshers / 1 year experience can apply

Preferred Skills:

• Good communication and coordination skills
• Basic understanding of sales process
• MS Office knowledge
• Willingness to learn and grow

• Proven experience as a Full Stack Developer with hands-on expertise in Core Java, Angular/ React and SQL.
• Good expertise in microservices.
• Good experience in cloud platform, AWS preferred.
• Experience with RESTful services and APIs.
• Solid understanding of object-oriented programming principles.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work well in a team environment.

As a Back Office Executive, your primary responsibility is to gather, analyze, and interpret data to provide actionable insights that support decision-making processes within the organization. You will work closely with various teams to understand their research needs, contribute to strategic planning, and help enhance overall business performance.

Qualifications

1. Bachelor's or Master's degree.
2. Strong knowledge of Microsoft Office tools i.e. Microsoft Excel and Microsoft Word.
3. Excellent communication skills, both written and verbal.
4. Good knowledge of Google Spreadsheets, shortcut keys, and formulas.
5. Ability to work collaboratively in a team environment.
6. Prompt in web search.

We strongly prefer local candidates for this position as it is based in Ujjain.

• 3+ years of overall application development experience
• 5 years of Java 8, J2EE, Spring Boot, Spring MVC, JPA
• 2 years of Angular 8+, TypeScript, JavaScript, HTML, CSS
• Expert knowledge of SQL and PL SQL programming with MySQL database
• Strong knowledge of Maven, Junit, Mockito, GitLab, GitHub, and Jira
• Nice to have Docker implementation experience
• Experienced with TDD test driven development and automated unit testing including UI unit testing frameworks
• Expert knowledge of  JSON RESTful web service development
• Experience with code reviews development of coding standards practices improving the quality in the software code
• Ability to work independently, take initiative to ensure efficient and timely resolution of production issues
• Excellent problem-solving design development and debugging skills
• Ability to solve problems using an analytical approach decisive fast moving quick and constructive resolutions of conflicts and a can-do attitude
• Expert knowledge in Agile Scrum practices Software Development and Application Life Cycle Management

As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.

Responsibilities :

• Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
• Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
• Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
• Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
• Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
• Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
• Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
• Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
• Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
• In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
• Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
• Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
• Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
• Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
• ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.

Must have Skills :

• Experience in ITOM
• Experience in CMDB

What you need to have:

• Masters in Marketing/ Business Administration or related field
• Strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation, customer acquisition funnel and performance marketing
• Good knowledge of Campaign Management Tools (e.g., Active Campaign), and Web Analytics Tools (e.g., Google Analytics)
• Strong analytical skills
• Knowledge of SEO and PPC advertising methods
• Excellent communication and interpersonal skills
• Ability to liaise with multiple stakeholders and thrive in matrix environments

We are hiring!!

JOB TITLE: Lead Quality Analyst

EXPERIENCE: 7+ years

LOCATION: Bangalore

TIMINGS: Indian Shift Timings

TYPE OF WORKING: Work From the Office

NOTICE PERIOD: IMMEDIATE TO 1 MONTH

Responsibilities:

✓ Technically led and Mentor QA team of manual and automation engineers

✓ Manage QA cycle, product/feature release cycle, and commitment to deadlines

✓ Write, review, and execute manual & automation test plan

✓ Cross-functional collaboration and communication effectively

✓ Ability to work in a fast-paced start-up

Desired Skills & Experience

✓ BE/BTech in Computer Science or related technical discipline

✓ Should have experience in leading a QA team, managing QA cycle and product/feature

release cycle with a commitment to a deadline

✓ Good hands-on experience in Web based application testing and knowledge of JSON

based Restful Web Services

✓ Good hands-on experience in preparing & executing manual feature test plan

✓ Should have hand on experience in building Java/JavaScript-based UI/API automation

from scratch (Selenium, TestNG, Rest-assured, Postman)

✓ Knowledge of GIT, Bitbucket, JIRA, Linux Shell Script, and CI/CD process is a Must

✓ Knowledge of Performance/Load testing, App Sec testing will be a plus