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Product Support/ Customer Relation Executive
Product Support/ Customer Relation Executive
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Product Support/ Customer Relation Executive

Rashmi Agarwal's profile picture
Posted by Rashmi Agarwal
0 - 5 yrs
₹1.5L - ₹0.0L / yr
Noida, Delhi, Gurugram, Noida
Skills
Customer Success
Technical Training
Tech Support
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About HRStop

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Helps you save 12 -15 mans days of clerical work of HR and Payroll every month. ESS, Payroll, Attendance, Leaves, document management, etc.
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  • Ensure customer satisfaction by following up and updating customer status before case closure.


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Additional Information:


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Our Commitment:


We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.


Benefits:


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Application and Selection Process:


Initial Application:


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Written Assessment:


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  • Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.


Onboarding and Training:


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Company Web : https://inevolution.in/

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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