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Product Support/ Customer Relation Executive
Posted by Rashmi Agarwal

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Locations

Noida

Experience

0 - 5 years

Salary

INR 1.5L - 0.000015L

Skills

Customer Success(Customer Support)
Technical Training
Tech Support
Customer Success(Customer Support)

Job description

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

About the company

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