Product Support/ Customer Relation Executive
at HRStop
0 - 5 yrs
₹1.5L - ₹0.0L / yr
Noida, Delhi, Gurugram, Noida
Skills
Customer Success
Technical Training
Tech Support
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on our services via remote desktop calls if required
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
About HRStop
Founded
Type
Size
Stage
About
Helps you save 12 -15 mans days of clerical work of HR and Payroll every month. ESS, Payroll, Attendance, Leaves, document management, etc.
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Shubham Vishwakarma
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