Product Support/ Customer Relation Executive

Minimum of 5 years of experience in B2B enterprise sales with atleast 1-2years in a start-up.Should have a proven track record of closing complex deals and managing large accounts.Strong understanding of the full sales lifecycle, from prospecting to closing, with expertise in consultative selling and solution-based salesStrong negotiation and deal-closing abilities, with the capacity to build trust and rapport with high-level stakeholders.Strong experience using CRM systems to track and manage sales pipelines, opportunities, and client interactions.Should have done a 0 to 1 sales growth storyMust be handling North region currently and candidates from Delhi preferred.

The candidate should have a background in development/programming with experience in at least one of the following: .NET, Java (Spring Boot), ReactJS, or AngularJS.

Primary Skills:

1. AWS or GCP Cloud
2. DevOps CI/CD pipelines (e.g., Azure DevOps, Jenkins)
3. Python/Bash/PowerShell scripting

Secondary Skills:

1. Docker or Kubernetes

Job Title: AWS Alliance Manager

Location: Hyderabad (On-Site)

About Us:

Oraczen builds production-grade Agentic AI software that helps enterprises buy, make, and sell better. Our platform connects enterprise systems, understands operational data, and converts it into decision intelligence and action.

We deliver two primary product lines:

Scorpio — Supply chain & procurement decision intelligence

Auron — Customer engagement and revenue intelligence using voice-based AI agents

We work with mid-market and enterprise customers across financial services, manufacturing, retail, and life sciences. Our growth strategy relies heavily on hyperscaler ecosystems — especially AWS — as a primary go-to-market channel.

Role Overview: We are seeking an experienced AWS Alliance Manager with 5–10 years of experience to build and operationalize Oraczen’s partnership with Amazon Web Services (AWS) as a scalable revenue channel.

In this role, you will own the AWS relationship across Partner Development Managers, Solution Architects, and field sellers, and convert the partnership into sourced pipeline and closed deals. You will operate at the intersection of sales, partnerships, and strategy — turning AWS from a technology platform into a predictable distribution channel.

Your ability to influence without authority, align with AWS account plans, and create co sell opportunities will directly impact company growth.

Key Responsibilities: AWS Relationship Development:

Act as the primary point of contact between Oraczen and AWS India. Build strong working relationships with:

• AWS Partner Development Managers (PDMs)

• AWS Solution Architects

• AWS Industry Account Executives

• ISV & Marketplace teams

• Position Oraczen internally within AWS as a credible enterprise ISV partner.

Pipeline Generation:

Identify accounts where Oraczen aligns with AWS account plans. Source and qualify opportunities through AWS sellers.

Drive introductions, meetings, and joint customer engagements.

Enable AWS teams to confidently position Oraczen solutions.

Measure success based on opportunities created and pipeline generated.

Co-Sell Execution:

Register and manage opportunities in AWS ACE.

Coordinate joint customer calls, workshops, and deal cycles.

Maintain account mapping and track partner-sourced pipeline.

Build repeatable co-sell playbooks and engagement processes. 

Partner Enablement:

Educate AWS teams on Oraczen use cases:

• Supply chain intelligence

• Procurement & spend analytics

• Sales and service intelligence

• Develop clear messaging for AWS field teams.

• Conduct enablement sessions and partner workshops.

Marketplace & Programs:

Drive customer procurement through AWS Marketplace.Manage AWS programs and incentives including:

• ISV Accelerate

• Co-sell programs

• Funded POCs

• Industry initiatives

• Support enterprise deal acceleration through AWS funding mechanisms.

Qualifications and Skills:

Bachelor’s degree in Business, Technology, or related field. 5–10 years experience in one or more of the following: '

• Cloud alliances

• Enterprise partnerships

• Enterprise software sales

• Hyperscaler ecosystem roles

• Experience working directly with AWS partner ecosystem preferred. Familiarity with AWS ACE, co-sell processes, and Marketplace procurement.

Strong understanding of enterprise SaaS, data platforms, or AI solutions.

Ability to influence cross-organization stakeholders without authority. Excellent communication and executive engagement skills.

Experience working with enterprise customers and account teams. Strong organizational skills with ability to manage multiple deals simultaneously.

Self-driven mindset suited for fast-paced startup environments.

Why Join Us?

Direct impact on pipeline and growth through a strategic hyperscaler channel.

Opportunity to shape Oraczen’s global partner go-to-market motion. High visibility role with leadership and revenue ownership.

Work on real enterprise AI deployments across industries.

Belonging at Oraczen:

We’re building more than just innovative technology — we’re building a culture where people from all backgrounds feel welcomed, valued, and empowered to thrive. Our strength lies in diverse perspectives, and we are committed to cultivating an inclusive environment where everyone can do their best work.

We evaluate applicants based on talent and potential, not background or identity. We welcome candidates of all races, ethnicities, genders, orientations, abilities, and experiences

The developer will be responsible to build and enhance collaboration functionalities in our products while ensuring seamless user interaction in the platform. Our engineering team works on developing a range of innovative products to facilitate regulatory work flow of medical device companies. An ideal candidate is one willing to work in a tight schedule of a start-up and experienced in building magical user experiences and considers performance to be the key metric in the application.

Responsibilities :

• Develop new features using Angular 9/10
• Develop reusable components
• Write efficient and documented object oriented code
• Write extensive unit test cases and execute them
• Ensure responsive design of the front end

Skills and Qualifications :

• 2-5 years experience in developing web based applications and building product product from scratch

• Detailed understanding of coding and design aspects of Angular 9/10

• Proficiency with Observables, NGRX and websockets

• Knowledge of various Angular/Jquery packages

• Knowledge of Responsive Design

• Knowledge of WYSIWYG editors

• Knowledge of different performance optimization techniques

• Experienced in various data structures and design patterns

• Knowledge of asynchronous programming

• Bachelor’s Degree in computer science or equivalent education.

Roles and Responsibilities:

• Design, develop, and maintain the end-to-end MLOps infrastructure from the ground up, leveraging open-source systems across the entire MLOps landscape.
• Creating pipelines for data ingestion, data transformation, building, testing, and deploying machine learning models, as well as monitoring and maintaining the performance of these models in production.
• Managing the MLOps stack, including version control systems, continuous integration and deployment tools, containerization, orchestration, and monitoring systems.
• Ensure that the MLOps stack is scalable, reliable, and secure.

Skills Required:

• 3-6 years of MLOps experience
• Preferably worked in the startup ecosystem

Primary Skills:

• Experience with E2E MLOps systems like ClearML, Kubeflow, MLFlow etc.
• Technical expertise in MLOps: Should have a deep understanding of the MLOps landscape and be able to leverage open-source systems to build scalable, reliable, and secure MLOps infrastructure.
• Programming skills: Proficient in at least one programming language, such as Python, and have experience with data science libraries, such as TensorFlow, PyTorch, or Scikit-learn.
• DevOps experience: Should have experience with DevOps tools and practices, such as Git, Docker, Kubernetes, and Jenkins.

Secondary Skills:

• Version Control Systems (VCS) tools like Git and Subversion
• Containerization technologies like Docker and Kubernetes
• Cloud Platforms like AWS, Azure, and Google Cloud Platform
• Data Preparation and Management tools like Apache Spark, Apache Hadoop, and SQL databases like PostgreSQL and MySQL
• Machine Learning Frameworks like TensorFlow, PyTorch, and Scikit-learn
• Monitoring and Logging tools like Prometheus, Grafana, and Elasticsearch
• Continuous Integration and Continuous Deployment (CI/CD) tools like Jenkins, GitLab CI, and CircleCI
• Explain ability and Interpretability tools like LIME and SHAP

JOB DESCRIPTION -

● Writing tested, idiomatic, and documented TypeScript, JQuery, HTML5,

CSS

● Proven experience working with Angular 2+ versions and good to have

experience on angular material

● Strong understanding of front-end WEB technologies

● Familiarity with design concepts and constraints on web

● Able to write Unit-test code for robustness

● Proficient in Problem Solving

● Hands on experience in Responsive Web Development

● Hands on experience in developing dynamic web applications based on

REST APIs

● Good to have hands on experience on Agile methodology

• Lead the engineering effort across projects 
• Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
• Understand client's business requirements and be able to map them to technology solutions and make them work
• Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
• Provide regular support and guidance to teams on complex coding, issue resolution and execution 
• Establish and enforce best development and engineering practices including QA and DevOps
• Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
• Communicate effectively with teams, clients and business leaders within the company

• Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
• Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
• Proficient in Git and CI-CD frameworks
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
• Ability to work in an agile environment