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Product Support/ Customer Relation Executive
Product Support/ Customer Relation Executive
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Product Support/ Customer Relation Executive

Rashmi Agarwal's profile picture
Posted by Rashmi Agarwal
0 - 5 yrs
₹1.5L - ₹0.0L / yr
Noida, Delhi, Gurugram, Noida
Skills
Customer Success
Technical Training
Tech Support
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About HRStop

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About

Helps you save 12 -15 mans days of clerical work of HR and Payroll every month. ESS, Payroll, Attendance, Leaves, document management, etc.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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