Customer Success Engineer

at HeadSpin

DP
Posted by Vishnu Alil
icon
Bengaluru (Bangalore)
icon
2 - 5 yrs
icon
₹10L - ₹25L / yr
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Full time
Skills
Java
Python
Go Programming (Golang)
C++
Customer Success
Customer Support
Account Management
Appium
Software Testing (QA)
Software Development

Customer Success Engineer

Location: Bangalore, India
We are seeking a highly motivated Customer Success Engineer to add to our talented team of professionals.

Who We Are

HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor, and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable, data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC, Danhua Capital, and other blue-chip investors.

About the Role

You should be a tech-savvy Customer Success Engineer who wants to help build our client base and increase customer satisfaction through providing post-sales technical support. You should be able to satisfy client queries in a timely manner and train clients to use our products as well as work with the sales team to increase sales. To be successful as a Customer Success Engineer, you should have excellent technical skills and knowledge, have previous software development experience (noted below), as well as sales ability and interpersonal skills. If this sounds like you, then we should connect! Your role may involve traveling (when appropriate) to a client’s business and provide training for their staff. You will also assess issues that arise, form a conduit between customers and product and service teams. You will provide customer feedback and insights about the effectiveness of our services provided.  You’ll help ensure that customers are fully utilizing our platform through tech workshops, writing sample scripts, and providing additional product knowledge. If you love working with customers and thinking on your feet, then we want to talk to you!

What You'll Do

  • Work with customers to ensure onboarding, user adoption, retention, and overall success
  • Impart technical leadership and direction on all aspects of HeadSpin’s products and services
  • Assist in training customers on using HeadSpin to troubleshoot real-time performance issues
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
  • Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
  • Maintain and gain knowledge of the languages and technologies supported by HeadSpin

What You Need

  • 3+ years’ work experience in a software development role, or a customer-facing role such as technical customer success, account management, pre-sales engineering, or technical consultant role
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Proven record of professional customer service in a high growth environment
  • Willing to get your “hands dirty” and troubleshoot or code solutions when needed
  • Proficient understanding of Web/Mobile app development and architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
  • Comfortable working in a Linux/Mac environment and using Rest APIs
  • Experience working in at least one of these programming languages (Java, Python, Go, C++)
  • Strong ability to align technical concepts and features to business needs
  • Bachelor’s Degree in Computer Science or similar fields
  • Able and willing to travel as the job requires
Read more

About HeadSpin

HeadSpin is the first Digital Experience AI Platform that combines a global device infrastructure, test automation, and ML-driven analytics. Visit our website and find the perfect HeadSpin solution for your business.
Read more
Founded
2015
Type
Product
Size
100-500 employees
Stage
Raised funding
View full company details
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