JOB DETAILS:
* Job Title: Customer Success (B2B SaaS, USA)
* Industry: Technology
* Salary: Best in Industry
* Experience: 3 to 7 years
* Location: Bengaluru, Karnataka
Criteria
Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles
3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.
Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success
Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.
Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)
Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).
Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).
(Company): B2B SaaS (Technical complex)
Preferred
- Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.
Role & Responsibilities
If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.
You will work closely with the founders.
As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.
What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Implementation
- Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
- Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
- Translate complex business requirements into structured company workflows and setup.
- Project Management
- Own customer delivery timelines and communication from kickoff to go-live.
- Track progress, call out blockers early, and keep customers updated without needing reminders.
- Run weekly status checkpoints and ensure every onboarding milestone lands on time.
- Internal Coordination & Escalation
- Act as the voice of the customer internally — share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
- Documentation & Enablement
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.
Ideal Candidate
- 3-7 years of relevant experience
- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
- Ability to understand and shape the product at a granular level
- Ability to empathize with the customers, and understand their pain points
- Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
- Previous experience in salesforce CRM
- -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
- Strong analytical skills and a structured problem-solving approach
- (Strongly preferred) Computer science background and basic coding experience
- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
- Self-driven individual with high ownership and strong work ethic
- Not taking yourself too seriously.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Dear Candidate
Greetings from App Ideas Infotech Pvt Ltd
Designation: Business Development Executive
Min. Experience:- 0 to 1 Year
Job Location: A’bad (Nikol)
Bond:- 1 Year
Salary :- No bar for right candidate (Depends on Skills and experience)
Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others
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- Lead Generation through Bidding, Email Marketing, Social Media Marketing
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- Paid Leaves, festival leaves, Cultural events, Month end party and others
If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.
With Regards,
Trusha Kachhadiya
HR Executive
App Ideas Infotech Pvt Ltd
Web: http://www.theappideas.com/">www.http://www.theappideas.com/">theappideas.com
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- Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centres and Azure regions.
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Work in an Agile environment with Scrum teams.
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Basic Qualifications
- 2+ years of experience in a Data Engineer role
- Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
- Experience using the following software/tools:
- Experience with big data tools: Hadoop, Spark, Kafka, etc.
- Experience with relational SQL and NoSQL databases
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- Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
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- Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
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b. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
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h. Recommends changes in products, service, and policy by evaluating results and competitive developments,* Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
i. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
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n. Presentation skills for preparing monthly, half yearly and yearly forecasting.
o. Maintains quality service by establishing and enforcing organization standards.
p. Updates technical knowledge and current market trends.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon