
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.

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Salary Range: ₹35,000 – ₹40,000/month
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Manage daily office operations and administrative functions
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Track administrative expenses and maintain petty cash records
Organize fire drills, employee engagement programs, and internal trainings
Maintain all administrative documentation and reports
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Graduate in any discipline (Bachelor’s degree)
Age below 30 years
Male candidates preferred
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Excellent communication and coordination skills
Proficiency in MS Office, documentation, and budgeting
Strong sense of responsibility, discipline, and attention to detail
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Leadership qualities to manage support staff effectively
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Working as a Full Stack Developer at Navtech, you will:
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Who Are We Looking For Exactly?
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Location: Chennai (Thiruvanmiyur)
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The Product and Research Head in Real Estate will lead the development and execution of innovative real estate products and oversee comprehensive market research and analysis. This role demands a strategic leader with deep industry knowledge who can drive product strategy, identify market opportunities, and provide actionable insights to support business growth. The ideal candidate will bridge product development with data-driven research to deliver competitive and customer-centric real estate solutions.
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Product & Research Head
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Preferred Profile:
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Role Overview
The SDR will be responsible for identifying potential clients, generating qualified leads, and supporting the sales head in moving prospects through the funnel. This is an entry to junior-level sales role with structured growth opportunities.
Key Responsibilities
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Required Skills & Qualifications
- 6 months –2 years of experience in sales, business development, or lead generation (freshers with strong communication skills may also apply).
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What We Offer
- Fixed salary up to ₹25,000/month.
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- Opportunity to work closely with leadership and learn enterprise sales.
- Structured growth path into Account Manager or Sales Executive roles within 12–18 months.
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Job Title: Senior Node.js Developer
Company: P99soft
Locations: Bangalore, Pune, Hyderabad
Experience: 5+ years
Job Type: Full-time
About P99soft:
P99soft is a dynamic and innovative software development company dedicated to creating cutting-edge solutions for our clients. We take pride in fostering a collaborative and forward-thinking environment. As we continue to grow, we are seeking an experienced Senior Node.js Developer to join our team.
Responsibilities:
As a Senior Node.js Developer at P99soft, you will be a key contributor to our development team. Your responsibilities will include:
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Database Integration: Collaborate with database administrators and integrate databases into Node.js applications.
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Requirements:
To be successful in this role, you should have:
4+ years of Node.js Development Experience: Proven experience in developing backend solutions using Node.js.
JavaScript Mastery: Strong command of JavaScript and its asynchronous nature.
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Additional Experience (Plus):
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Company Introduction
Mintifi is a growing Fintech startup and has a presence in pan India. We are moving towards lightning fast business loans using data-driven decision-making.
Job Description
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Responsibilities
- Design, build, and maintain efficient, reusable, and reliable Ruby code
- Integration of data storage solutions
- Integration of user-facing elements developed by front-end developers with server side logic
- Identify bottlenecks and bugs, and devise solutions to these problems
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Loyalty Juggernaut, Inc. (LJI) is a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer.
Headquartered in the Silicon Valley with R & D and Professional Services presence in Hyderabad, India and Distribution offices globally. LJI is founded by customer relationship management experts with decades of experience in delivering world-class technology innovations in CRM, Loyalty, AdTech and consulting for leading global brands across industries.
LJI delivers GRAVTY – transformational digital platform for loyalty and customer engagement built on Big Data, Micro-services based, Serverless Architecture, AI/ML delivered on the Cloud to help brands execute innovative strategies aimed at attracting, acquiring, rewarding, recognizing, engaging, and leveraging customers in order to maximize revenue, profitability and customer lifetime value.
Visit us at http://www.lji.io/">www.lji.io
LJI is inviting applications for the position of Product Engineer in our R&D Team
YOUR RESPONSIBILITIES
As a Product Engineer in R&D team, you will be responsible for end-end Software development life-cycle involving Technical design, implementation, deployment, and support. You will
- Work actively with Product Specialists, Business Analysts and other stakeholders on the development of cutting-edge product features
- Partner with Customer Success teams to review and implement business requirements
- Build high-quality innovative and reusable code - design and implement new features in cooperation with the enterprise architect
- Conduct software analysis, programming, testing and debugging
- Ensure designs are in compliance with specifications
- Identify production and non-production application issues and support them
OUR TECH STACK
- Java(SpringBoot)
- Python(Django)
- PostgreSQL
- REST, WebServices
- Angular, Javascript, HTML
- Jenkins, Maven, Git, Ansible
- AWS
YOUR PROFILE
- B.Tech or M.Tech in CSE/IT OR MCA/BCA
- Strong programming skills
- Analytical mind and problem-solving aptitude
- Excellent communication skills
- Attention to detail
OUR OFFERING
- Opportunity to Innovate with and Learn from a World-class technology team
- Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
- Grow with a fast growing company with global presence and recognition
Dear Aspirants,
We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.
In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.
We shall reach you back for scheduling the interviews post this.
About the Company :
Driven by a Passion for Excellence :
Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.
CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com
Educational Qualification :
- B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)
- 60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)
- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)
Exp level - 1 to 5 yrs
Location - Andheri (Mumbai)
Technical expertise required :
- a) Meeting clients to understand their CRM and process requirements.
- b) Work as a team member for system requirements definition process and system setup during implementation.
- c) Re-engineer business processes to ensure accurate CRM roll-out.
- d) Creating and managing the project schedule, participating in performance standards discussions.
- e) Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule.
- f) Coordinating with departments to ensure delivery.
Desired Proficiency :
- a) Excellent verbal and written communication, problem-solving, and analytical skill.
- b) Ability to deliver on timeliness
- c) Excellent customer facing skills
- d) Appreciation of Business Issues
- e) Strong Technical background.
- f) Experience in BFSI and CRM domain is preferred.
- g) Exposure to Microsoft .NET framework and databases is a plus.
If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.
Regards,
Deepak Sharma
Human Resources








