Head of Technical Support (B2B SaaS)

Job Title : Sales Executive – Web3

Experience : 2 to 5 Years

Job Type : Full-time

Location : Noida (Work From Office)

About the Role :

Drive B2B sales for our Web3 products (wallets, dApps, infrastructure, token/NFT solutions) by hunting new logos and growing key accounts.

Must-Have Skills :

B2B tech sales, Web3/domain knowledge (blockchain, tokens, NFTs, DeFi), strong communication & negotiation, CRM proficiency, lead generation, demo/pitching, target orientation.

Key Responsibilities :

• Prospect, qualify, and close Web3-focused B2B deals (India & international).
• Run the full sales cycle: discovery, demos, proposals, negotiation, contract closure.
• Build a strong pipeline via LinkedIn, events, and partner channels.
• Collaborate with product/marketing to tailor pitches and case studies.
• Track metrics in CRM and hit monthly/quarterly revenue targets.

Requirements :

• 2 to 5 Years in SaaS/tech/Web3 sales (Web3 experience preferred).
• Comfortable explaining blockchain value props to business and tech stakeholders.
• Bachelor’s degree; MBA is a plus.

Nice to Have :

• Network in crypto/Web3 communities and events.
• Prior startup experience.

Job Role Solution Architect

Experience 15+ years

Notice period Immediate

Location - Bangalore

Note: OMS & Retail domain Experience is mandatory

Introduction

We are looking for an experienced Solution Architect with strong hands-on expertise in Java and Microservices architecture.

Responsibilities include:

- Design and define end-to-end solution architecture for enterprise applications using Java and Microservices.

- Lead architecture discussions, technical design reviews, and solution blueprints.

- Drive microservices-based application design, including service decomposition, API contracts, and integration patterns.

- Define and govern RESTful API standards and service-to-service communication.

- Work closely with product owners, business stakeholders, and development teams to translate business requirements into technical solutions.

- Provide technical leadership and mentorship to development teams.

- Ensure solutions meet non-functional requirements such as scalability, performance, availability, and security.

- Review code, architecture artifacts, and ensure adherence to best practices.

- Support DevOps, CI/CD strategy, and cloud-native adoption.

- Identify technical risks and propose mitigation strategies.

Primary Skills :

- 10+ years of proven experience in the industry, with at least 3 years as an Architect or similar role designing and developing enterprise-scale applications.

- Bachelors in engineering / technology (4 year) or master's in computer applications (2 year)

- Must possess at least 6+ years of Software development experience.

- Expert knowledge in at least one object-oriented programming language like Java, one backend framework like Spring Boot / Node JS, one UI framework like React JS / Angular JS and RDBMS or NoSQL database.

- Excellent knowledge of front-end programming languages, such as HTML, CSS, JavaScript, and AngularJS, with the ability to render server-side and client-side content.

- Helps identify newer practices and adoption of existing ones. Ensure that the code quality is maintained via own and/or peer code reviews.

- Can lead the team in delivery of backend and user interface code. Ensure that the DevOps tasks are

executed well.

- Ensure that the software has the correct level of logging & monitoring in Production and LLEs.

- Exceptional problem-solving skills.

- Excellent written and verbal communication. Must understand the client’s business requirements and translate them into software requirements. Has a view of the deliverable timeline and escalates when needed.

- Ability to articulate technical designs & develop documentation, flowcharts, layouts, diagrams, charts etc.

- Experience in implementing OMS products for retail customers will be an added advantage.

- Ability to do estimation for the given requirements.

- Ability to lead technical discussions with clients.

- Must be able to do quick proofs of concepts and demos based on client requirements.

- Provide timely feedback on the performance of team members.

- Conduct interviews & provide feedback to achieve hiring objectives.

- Contributes to organization building functions such as hiring, training, mentoring, team building.

Secondary Skills :

- Experience with Docker and Kubernetes for containerized deployments.

- Exposure to Cloud platforms such as AWS, Azure, or GCP.

- Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, etc.).

- Experience with Kafka / RabbitMQ or other messaging systems.

- Good understanding of SQL and NoSQL databases.

Basic knowledge of:

- Application security (OAuth2, JWT, TLS)

- Logging & monitoring (ELK, Prometheus, Grafana, CloudWatch, etc.)

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analyst

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.

About the role:

● Research the latest job trends in the market

● Sourcing opportunities in the formal sector for the youth across Lighthouses

● Liaison and coordination with new employers across Pune City by calling and visiting, to keep track of the new openings and signing MoU

● Getting employers for in-house campus drive/job fest

● Holding daily placement meetings with the Placement Youth Coordinators of each Lighthouse for -

⮚ briefing them about the new job vacancies and

⮚ coordinating with them to align candidates from each Lighthouse for interviews

⮚ collecting daily placement data from the Placement Youth Coordinators and publishing report

● Arrange and conduct placement preparation sessions with the youth

● Conduct orientation programs across the Lighthouse for the youth

● Placements Tracking, Preparing reports and Audit to be done on a regular basis

● Maintain proper data and documentation on a daily basis

Requirements:

● MSW or Post Graduation in any field, with 2-5 years of experience in Placement or working in HR consulting firms

● Self-driven, excellent time management and multitasking skills

● Strong orientation towards relationship building and problem-solving

● Strong verbal, written and interpersonal skills in English

● Deep Empathy and a strong commitment towards youth’s development and growth

● Commitment towards the upliftment of the youth and city transformation

● Persistence, patience and commitment to doing social good

● High professional standards and dedication to the organization’s mission, staff, and youth

● Ability to handle deadlines with attention to detail including data accuracy

● Proficiency in Microsoft tools like Excel, PowerPoint, and Word

Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.

ESSENTIAL SKILLS:

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, optimize algorithms/models for performance and scalability, engineer & implement machine learning algorithms into services and pipelines to be consumed at web-scale
• Daily Grind: Interface with data scientists, project managers, and the engineering team to achieve sprint goals on the product roadmap, and ensure healthy models, endpoints, CI/CD,
• Career Progression: Senior ML Engineer, ML Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Advanced Machine Learning: TensorFlow, Keras
• Python, spaCy, NLTK, Word2Vec, Graph databases, Knowledge-graph, BERT (derived models), Hyperparameter tuning
• Experience with OOPs and design patterns
• Exposure to RDBMS/NoSQL
• Test Driven Development Methodology

Good to Have

• Working in cloud-native environments (preferably Azure)
• Microservices
• Enterprise Design Patterns
• Microservices Architecture
• Distributed Systems

We are seeking talented, motivated engineers who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. 

As a Product Support Engineer, you will collaborate with the Engineering, Product and Support teams to ensure the designed product and service is fully operational with streamlined processes and procedures for addressing reported bugs and anomalies. Production Support Engineers will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. 

This is a programming role which requires a good understanding of Java along with solid debugging skills so complex workflows can be debugged and solved. You will own the code you push to production

To be successful, you must be an excellent team player and self motivated person who can carry out duties with minimal supervision.

Skills you need to have:

• A good understanding of SQL

• An understanding of Java and Java design patterns

• L4 support

• Good debugging and problem solving skills

• Excellent communication

Bonus Skills:

• An understanding of SpringBoot and ORM's