Head of Technical Support (B2B SaaS)

We're Hiring: Assistant Manager - Sales (Building Automation Solutions)

Location: Chennai

Experience: 8+ years

Key Responsibilities:

- Drive sales & marketing for Building Automation Solutions (BAS)

- Build & maintain client relationships, conduct demos & presentations

- Provide technical support (BAS & ELV systems)

- Market research & competitor analysis

Qualifications:

- BE/B.Tech in Instrumentation/Electronics/Automation

- Proven sales experience in BAS / ELV / Project Sales

- Strong knowledge of HVAC & BAS systems

Python Automation Engineer -

JD : 

• Engage with development teams to improve the quality of the application.
• Provide in-depth technical mentoring across the test automation team.
• Provide highly innovative solutions to automatically qualify the application.
• Routinely exercise independent judgment in test automation methods, techniques and criteria for achieving objectives.

Experience/Exposure:

• Mid-level programming skills in Python
• Experience with UI driven test automation framework such as selenium, Playwright
• Experience with CI/CD tool
• Ability to troubleshoot complex software / hardware configuration problems
• Strong analytical & problem solving, documentation, and communication skills
• Passion for product quality and eagerness to learn new technologies.
• Ability to function effectively in a fast-paced environment and manage continuously changing business needs. Excellent time management skills require

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

• Participate heavily in the brainstorming of UI/UX architecture and feature design
• Interface with external customers and key stakeholders to understand and document design requirements
• Work cross-functionally with Engineering, Data Science, Product, UX, BD, and Infrastructure teams
• Drive best coding practices across the company (i.e. documentation, code reviews, coding standards, etc)
• Perform security, legal, and license reviews of committed code
• Complete projects with little or no supervision from senior leadership

• Must have at least 2+ years experience in front-end web development with the following tools: HTML5, CSS, Webpack, Responsive web design, ReactJS (Components, Router, Redux, Flux, Chart Libraries i.e. Google Charts), Node.js, REST APIs, and other essential features)
• Built and deployed customer-facing services and products at scale
• Developed unit and integration tests
• Solid instruction-level understanding of Object Oriented design, data structures, and software engineering principles

• You have a strong background in natural language processing, statistical modeling, and/or machine learning
• Experience with open source projects in a startup environment
• Experience with large-scale distributed systems that have thousands of microservices and manages millions of transactions per day
• Worked on products where experimentation and data science are core to the development
• Experience with Python and API frameworks (Flask)
• BS, MS or equivalent

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

Roles & Responsibilities

• Develop detailed software functional specification, articulate system/software architecture specifications for product features to meet product requirements

• Design and implement new functions mainly in C/C++

• Work on Networking and security modules in L4-L7

• Peer code reviews

• Write unit tests using C++

Requirements

• Experience 4 - 20 years within SW development

• Excellent C/C++ and object-oriented programming skills

• Excellent design analysis skills, including experience with software modeling,

• high-availability, software reuse, performance, testability, and extensible

• Excellent Networking programming skills on Linux L4- L7

• Structured and thorough with analytical and troubleshooting skills

• Highly motivated team player

• Agile way of working

Type of work

L4 - L7 Developer

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

Mandatory Skills

• Hands on experience with the programming language Java. (Mandatory)
• 3+ years of experience in leading a team, with professional automation testing experience using Java and Selenium.
• 5+ years of experience in automation testing and test framework development using Java and Selenium. (POM, Cucumber BDD, Hybrid etc.)
• Automation Tool: Selenium (Mandatory)
• Execution of scripts in Batch and Grid 
• Setup test automation pipelines in CI/CD tools like Jenkins, AWS, and Azure DevOps etc.
• Flexibility to learn new programming languages, tools & frameworks.

Other Pre-Requisites

• Shall work as an individual contributor on a need basis.
• Should contribute to defining testing best practices for the teams & projects. Responsible for defining and implementing the test strategy and test automation solutions around functional and regression testing.
• Defining, monitoring, and evaluating individual goals/KRA’s for the team members.
• Responsible for project initiation, project planning, effort estimations, hiring and team building for new projects.
• Experience with Test Management tools like Atlassian JIRA, TestRail, ALM or similar tools.
• Passion for achieving excellence in technical, process, product quality and reliability.
• Strong in troubleshooting and root cause analysis abilities
• Must be extremely detail, technology oriented and possess excellent communications skills.
• Proactive, driven individual with a strong work ethics

Secondary Skills:

• BDD Cucumber will be an added advantage
• Parallel execution and integration to cloud platforms like BrowserStack, Perfecto, Saucelabs.
• API Testing: ReadyAPI, SoapUI, Postman, Rest-Assured or similar
• SQL queries: good hands-on on SQL queries and experience in testing Databases & Batch Jobs
• Mobile testing experience is an added advantage
• Experience on load testing/performance testing.
• Experience using issue and project tracking software
• Experience working in an agile structure
• Experience in developing POC’s and participating in pre-sales activities

Job Summary

• Develop and manage digital marketing campaigns
• Oversee a social media strategy
• Manage and maintain the organisation’s website(s)
• Write and optimise content for the website and social networking accounts such as Facebook and Twitter
• Track and analyse website traffic flow and provide regular internal reports
• Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
• Continually work on the Search Engine Optimization of the website(s)
• Write copy for email marketing campaigns
• Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing

Responsibilities and Duties

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Instagram, Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)

Qualifications and Skills
BSc/BA in marketing or relevant field will be great!