
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.

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Job Title: Associate Product Manager
Location: Arjan Garh, Delhi On site
Company: Timble Glance
About Us:
Timble Glance is a leading AI based RegTech company that provides cutting-edge solutions in the B2B SaaS space, specifically catering to the BFSI sector. Our platform streamlines compliance and regulatory processes, helping organizations stay ahead in an evolving regulatory landscape. We are now looking for an Associate Product Manager to join our dynamic team and help us shape the future of regulatory technology.
Role Overview:
As Technical Product Manager, you will support the product team in delivering innovative solutions for the BFSI sector. You’ll work closely with developers, and cross-functional teams to ensure our products meet the needs of our clients. This is an excellent opportunity for someone with 4-6 years of experience looking to develop their career in product management within the fintech and RegTech space.
Key Responsibilities
●Assist in the end-to-end product lifecycle, from ideation and requirements gathering to launch and post-launch analysis.
●Collaborate with stakeholders to understand market needs, customer pain points, and regulatory trends.
●Define detailed product requirements, user stories, and acceptance criteria.
●Work closely with engineering, QA, and design teams to ensure timely and high-quality product releases.
●Assist in the prioritization of product backlogs based on business value, customer feedback, and technical feasibility.
●Monitor product performance and KPIs, providing insights and recommendations for continuous improvement.
●Conduct market research and competitor analysis to identify product opportunities and risks.
●Support the creation of technical and product documentation for internal and external stakeholders.
Qualifications and Skills
●2-4 years of experience in product management, required in BFSI or fintech.
●Understanding of the BFSI sector and regulatory requirements is a plus.
●Experience working with APIs and knowledge of API management is required.
●Familiarity with agile methodologies and tools (e.g., Jira, Confluence).
●Excellent communication and stakeholder management skills.
●Analytical mindset with strong problem-solving skills.
●Self-motivated with a willingness to learn and adapt in a fast-paced environment.
●Exposure to AI, fintech, and/or API management.
REQUIRED QUALIFICATION
●Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
As a Node.js Developer at Primathon Technology, you will be responsible for designing, developing, and maintaining server-side applications using Node.js. You will collaborate with cross-functional teams to implement new features, optimize existing functionality, and ensure the best possible performance, security, and user experience. Key Responsibilities:
1. Develop and maintain server-side applications using Node.js, ensuring optimal performance and scalability.
2. Collaborate with front-end developers, designers, and other stakeholders to implement new features and enhance existing functionality.
3. Write clean, maintainable, and efficient code while adhering to coding standards and best practices.
4. Participate in code reviews to ensure code quality and consistency within the development team.
5. Troubleshoot and debug issues across the application stack, identifying and resolving performance bottlenecks and other challenges. 6. Implement security and data protection measures, ensuring the application's compliance with industry standards.
7. Optimize applications for maximum speed and scalability. Qualifications and Skills:
1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Minimum of 2 years of professional experience as a Node.js Developer
. 3. Proficient in server-side JavaScript programming using Node.js.
4. Strong understanding of asynchronous programming, including Promises and async/await.
5. Experience with RESTful API development and integration.
6. Familiarity with front-end technologies such as HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue) is a plus.
7. Knowledge of database systems (e.g., MongoDB, MySQL, PostgreSQL) and data modeling.
8. Experience with version control systems (e.g., Git) and collaborative development workflows.
9. Good understanding of software development lifecycle (SDLC) and agile methodologies.
10. Strong problem-solving skills and attention to detail
Job Description
Technical lead who will be responsible for development, managing team(s), monitoring the tasks / sprint. They will also work with BA Persons to gather the new requirements and change request. They will help solve application issues and helping developers when they are stuck.
Responsibilities
· Design and develop application based on the architecture provided by the solution architects.
· Help team members and co developers to achieve their tasks.
· Maintain / monitor the new work items and support issues and have to assign it to the respective developers.
· Communicate with BA persons and Solution architects for the new requirements and change requests.
· Resolve any support tickets with the help of your team within service timelines.
· Manage sprint to achieve the targets.
Technical Skills
· Microsoft .NET MVC
· .NET Core 3.1 or greater
· C#
· Web API
· Async Programming, Threading, and tasks
· Test Driven Development
· Strong expert in SQL (Table Design, Programing, Optimization)
· Azure Functions
· Azure Storage
· MongoDB, NoSQL
Qualifications/Skills Desired:
· Any Bachelor’s degree relevant to Computer Science. MBA or equivalent is a plus
· Minimum of 8-10 years IT experience and managing a team(s) out of which 4-5 years should be as a technical/team lead.
· Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required
· Must have excellent organizational and time management skills with strong attention to detail
· Confidentiality with privacy-sensitive customer and employee documents
· Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain high level of confidentiality
· Previous experience of customer interactions
We are looking candidates for Lucknow office,
- Review and analyze system specifications
- Collaborate with QA engineers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- mobile testing android and ios is must.
- automation testing on apium and selenium or jira is recomended
Note: This position is only for lucknow office, loorking for local candidates.
good exposure to concepts and/or technology across the broader spectrum. Enterprise Risk Technology
covers a variety of existing systems and green-field projects.
A Full stack Hadoop development experience with Scala development
A Full stack Java development experience covering Core Java (including JDK 1.8) and good understanding
of design patterns.
Requirements:-
• Strong hands-on development in Java technologies.
• Strong hands-on development in Hadoop technologies like Spark, Scala and experience on Avro.
• Participation in product feature design and documentation
• Requirement break-up, ownership and implantation.
• Product BAU deliveries and Level 3 production defects fixes.
Qualifications & Experience
• Degree holder in numerate subject
• Hands on Experience on Hadoop, Spark, Scala, Impala, Avro and messaging like Kafka
• Experience across a core compiled language – Java
• Proficiency in Java related frameworks like Springs, Hibernate, JPA
• Hands on experience in JDK 1.8 and strong skillset covering Collections, Multithreading with
For internal use only
For internal use only
experience working on Distributed applications.
• Strong hands-on development track record with end-to-end development cycle involvement
• Good exposure to computational concepts
• Good communication and interpersonal skills
• Working knowledge of risk and derivatives pricing (optional)
• Proficiency in SQL (PL/SQL), data modelling.
• Understanding of Hadoop architecture and Scala program language is a good to have.
• Proficiency in Java, JavaScript, and sufficient knowledge of database concepts to write
efficient queries
• Working experience in one or more of React, Redux, Typescript, and associated tools such as
Webpack, Grunt, Gulp etc.
• Working experience in HTML, (S)CSS
• Working experience writing unit/functional/integration tests
• Knowledge of Java 8 features such as streams and lambdas is a plus
• Knowledge of REST concepts and design is a plus
• Knowledge of ES6 features/syntax is a plus
• Knowledge of functional programming concepts is a plus
• Knowledge of build/deploy tools such as Ant, Maven, Gradle, Ansible, Chef, Puppet etc. is a
plus
• Knowledge of one or more scripting languages such as Awk, Bash, Perl, Python, Ruby etc. is
a plus
• Ability to use modern IDEs such as VSCode, IntelliJ IDEA, Eclipse etc. is a plus
• Knowledge of container technologies such as Docker, Kubernetes, etc. is a plus.
What you'll do:
Design and development of scalable applications.
Collaborate with tech leads to get maximum understanding of underlying infrastructure.
Contribute to continual improvement by suggesting improvements to the software system.
Ensure high scalability and performance
You will advocate for good, clean, well documented and performing code; follow standards and best practices.
We'd love for you to have:
Education: Bachelor/Master Degree in Computer Science
Experience: 1-3 years of relevant experience in BI/Big-Data with hands-on coding experience
Mandatory Skills
Strong in problem-solving
Good exposure to Big Data technologies, Hive, Hadoop, Impala, Hbase, Kafka, Spark
Strong experience of Data Engineering
Able to comprehend challenges related to Database and Data Warehousing technologies and ability to understand complex design, system architecture
Experience with the software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization)
Working knowledge of Java, python
Desired Skills
Experience with reporting tools like Tableau, QlikView
Awareness of CI-CD pipeline
Inclination to work on cloud platform ex:- AWS
Crisp communication skills with team members, Business owners.
Be able to work in a challenging, dynamic environment and meet tight deadlines
We are looking for a passionate Full Stack Developer to be responsible for the coding, innovative design and layout of our website. The ideal candidate is someone who works with the Front End, or client-side. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects.
Designation - Full Stack Developer
Salary - Hike on Last CTC
Experience - 3 to 6 years
Location - Lucknow (work from office)
Why to choose Compendious Med Works?
- Payout 2 times more than industry standards.
- Get a chance to work with US- Based IT Company
- Global projects & learnings
- Full-time job opportunity
- Job-security & satisfaction
Expertise & Skills:
- Expertise in managing translation solutions for website localization.
- Past experience in working in a Similar Role.
- Good understanding of Software development life cycle process
- Be responsible for maintaining, expanding, and scaling our site
- Excellent communication and teamwork skills
- 2+ years of experience in back-end technologies.
- 3+ years of experience in front-end technologies, including HTML5, CSS3, JavaScript, jQuery/PHP/Laravel.
- Ability to convert comprehensive layout and wireframes into working responsive HTML pages for tablet, mobile, and desktop with an understanding of website architecture and aesthetics.
Preferred Skills :
- 2+ years of experience in Angular/React/vue js
- 3+ years of experience in server-side web application logics & integrations.
- Good understanding of modern standards-based HTML, CSS (SASS/LESS).
- Expertise in JavaScript coding skills, jQuery & AJAX.
- Knowledge of DB & code security along with basic server operations like Curl, Crud, cPanel.
- Knowledge of SEO optimization.
- Ability to do Unit testing.









