Head of Technical Support (B2B SaaS)

We’re seeking a highly experienced and certified Salesforce Marketing Cloud (SFMC) Subject Matter Expert (SME) to lead strategic initiatives and bridge the gap between business stakeholders and technical teams. This role requires strong communication skills and the ability to translate business needs into scalable solutions. Experience with financial services industry in Asia market is an added advantage.

Key Responsibilities:

• ⁠Serve as the primary liaison between marketing stakeholders and technical teams to ensure seamless campaign execution.
• Architect, guide and support scalable solutions using SFMC modules like Journey Builder, Email Studio, Automation Studio, and Contact Builder.
• ⁠Translate marketing goals into technical specifications and actionable workflows.
• ⁠Lead integration efforts with CRM systems, data platforms, and third-party platforms.
• ⁠Design and optimize customer journeys, segmentation strategies, and real-time personalization.
• ⁠Ensure data governance, privacy compliance, and platform security best practices.
• ⁠Conduct workshops, demos, and training sessions to drive platform adoption and maturity.
• ⁠Stay ahead of Salesforce releases and innovations, especially within Marketing Cloud and Einstein AI.

Requirements:

• 8–12 years of hands-on experience in Salesforce, with a strong focus on Marketing Cloud.
• Salesforce certifications such as Marketing Cloud Consultant, Email Specialist, or Architect
• ⁠Strong understanding of marketing automation, customer journeys, and campaign analytics.
• Proficiency in AMPscript, SQL, SSJS, and data modeling within SFMC.
• ⁠Experience with API integrations, SDKs, and event tracking across web and mobile platforms.
• ⁠Familiarity with tools like Jira, Confluence, Tableau CRM, and CDP platforms is a plus.
• ⁠Familiarity with other similar marketing platforms like Mo Engage is an added advantage.

The DevOps Engineer will play a critical role in operationalizing artificial intelligence across Bell Techlogix client environments. This role focuses on building and supporting cloud infrastructure, CI/CD pipelines, and automation frameworks that power AI and machine learning workloads. The ideal candidate has experience supporting AI platforms such as Azure AI, Azure Machine Learning, Azure OpenAI, and ServiceNow or conversational AI platforms, and understands the operational requirements of production AI systems, including reliability, scalability, and security. 

Key Responsibilities 

•Design, build, and operate cloud infrastructure and platform services that support AI and machine learning workloads in production, SLA-driven managed services environments 

•Implement CI/CD and MLOps pipelines to enable automated training, testing, deployment, and rollback of AI and ML models 

•Develop and maintain Infrastructure as Code to provision AI-ready environments consistently across dev/test/prod 

•Support AI platform operations including monitoring model health, pipeline execution, compute utilization, and data dependencies 

•Partner with Machine Learning Engineers and Data Engineers to standardize deployment patterns for AI services and LLM-based solutions 

•Enable secure and scalable AI integrations using APIs, messaging, and event-driven architectures 

•Implement observability solutions for AI platforms, including logging, metrics, alerting, and drift detection integrations 

•Troubleshoot AI platform incidents, perform root cause analysis, and implement remediation to improve reliability and automation coverage 

•Apply security best practices for AI environments including secrets management, identity and access controls, network isolation, and policy enforcement 

•Support AI-driven automation use cases across platforms such as Microsoft Copilot, ServiceNow, and conversational AI tools 

•Collaborate with service desk, security, and architecture teams to continuously improve AI service delivery and operational maturity 

Required Qualifications 

•Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience 

•5+ years of experience in DevOps, cloud engineering, or platform operations, with exposure to AI or data workloads 

•Hands-on experience with Microsoft Azure, including compute, networking, storage, and monitoring services 

•Experience building CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools 

•Working knowledge of Infrastructure as Code (Terraform and/or Bicep/ARM) 

•Scripting experience using PowerShell and/or Python 

•Experience supporting production platforms with incident management, change control, and root cause analysis 

•Understanding of cloud security fundamentals and enterprise governance requirements 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, Azure OpenAI, or MLOps frameworks 

•Exposure to containerization and orchestration technologies (Docker, Kubernetes, AKS) 

•Experience supporting data pipelines or feature stores used by machine learning systems 

•Familiarity with ServiceNow, AI-driven ITSM workflows, or automation platforms 

•Experience with observability tools 

•Knowledge of Responsible AI, data governance, and compliance considerations for AI systems 

•Relevant certifications (Microsoft Azure Administrator, Azure DevOps Engineer, Azure AI Engineer)

Role Overview:

We are looking for a skilled DevOps Engineer to join our team. You will be responsible for managing and automating the deployment, monitoring, and scaling of our applications, ensuring high availability, security, and performance. The ideal candidate is passionate about automation, CI/CD, and cloud infrastructure.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines for development, testing, and production environments.
• Manage cloud infrastructure (AWS, Azure, GCP, or others) and ensure scalability, reliability, and security.
• Automate deployment, configuration management, and infrastructure provisioning using tools like Terraform, Ansible, or Chef.
• Monitor application performance and infrastructure health using tools like Prometheus, Grafana, ELK Stack, or Datadog.
• Collaborate with development and QA teams to streamline workflows and resolve deployment issues.
• Implement security best practices in pipelines, infrastructure, and cloud environments.
• Maintain version control and manage release cycles.
• Troubleshoot and resolve production issues efficiently.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• Proven experience in DevOps, system administration, or cloud engineering.
• Strong knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CircleCI, etc.).
• Hands-on experience with containerization (Docker, Kubernetes).
• Experience with cloud platforms (AWS, Azure, or GCP).
• Scripting skills (Python, Bash, or PowerShell).
• Knowledge of infrastructure as code (Terraform, CloudFormation).
• Familiarity with monitoring and logging tools.
• Strong problem-solving, communication, and teamwork skills.

Preferred Qualifications:

• Experience with microservices architecture.
• Knowledge of networking, load balancing, and firewalls.
• Exposure to Agile/Scrum methodologies.

What We Offer:

• Competitive salary
• Flexible working hours and remote options.
• Learning and development opportunities.
• Collaborative and inclusive work environment.

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description  

DevOps: 

• Implementing various development, testing and automation tools 
• Setting up tools and required infrastructure 
• Configuration and managing databases such as MySQL 
• Defining and setting development, test, release, update, and support processes for DevOps operation 
• Identify sources of manual work related to new features from inception to CI/CD pipeline and automate as much as possible. 
• Monitoring the processes during the entire lifecycle for its adherence as well as updating or creating new processes for improvement and minimizing the wastage 

Security: 

• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management 
• Incidence management and root cause analysis 
• Disaster Recovery  

General: 

• Coordination and communication within the team and with customers 

• Thrive in a fast-paced environment and have the ability to own the project end to end with minimum hand holding.   

Required: 

• Bachelor’s degree / Masters in Engineering (ECE or CSE preferred)   
• A minimum work experience of 5 years in the relevant field on Linux based infrastructure 
• Work Experience with AWS: (EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS and Cognito) 
• Security suit implementation experience 
• Bash and Python scripting 
• Work experience in setting up VPN and VNC accounts 
• CI/CD tools: Jenkins, GitLab CI/CD, and Spinnaker 
• Automation Tools: Ansible, Docker, Kubernetes 
• Version Control: Git / GitHub 
• Knowledge of AWS IoT Core is a plus  

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

As a Technical Architect, you need to be

• Technology Expert
• Creative and self-driven
• Customer centric
• Visionary
• Comfortable operating in fast paced environment

You will closely work with Head of Product Engineering responsible for for the platform development, Chief Technology Officer driving the technology innovation, Software Development Leaders, Program Manager, SCRUM Masters, UX Designers

You will be responsible for

• Driving and defining the technical architecture of the Core SaaS platform
• Develop high-level technical specifications and design of the platform
• Define technical product roadmap to continuously enhance the platform.
• Communicate successfully all concepts and technical guidelines to development team
• Promotes and ensures use of appropriate techniques, methodologies and tools
• Bring in best of the class architectural practices in the platform

Your Qualifications

• 8 – 15 years of software product development experience, with majority of them is hands on experience developing in enterprise software product
• Experience in developing and hosting PaaS or SaaS based products/platform with hands on experience in multiple cloud platforms like AWS, Azure, Google Cloud and so on
• Experience developing enterprise- grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Can mentor train existing team members on aspects of architecture, design and explain, document and elaborate architecture and design changes
• Strong background in architectural principles, patterns and anti-patterns
• Must have contributed to technology tools evaluation and technical proof of concept applications
• Should have experience in multiple tech-stacks including Data Analytics tech-stacks as well.

Your qualifications:

Self motivated and proactive mindset.

Remote work experience is considered an asset.

Based anywhere in the world, quiet home office with fast internet.

Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

Answering incoming phone calls from customers to offer support

Answering support tickets to help customers and free trials (we use Zendesk)

On-boarding and setting up new accounts and winning them over from the get-go.

Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

Advocating customers’ requests and needs across the entire company (we use Monday)

Educating about newly released features and functionality.

Contributing to our Help Center (help.limecall.com)

Continuous learning and love to implement best practices

Pepkidz Learning is founded by an IIT alumni and Investment Banker, it is an Ed-Tech platform for imparting essential skills like E.Q. (emotional quotient) and Personality development to enable students to fuel their success and make them realize their full potential. We are a team of 20 and rapidly growing. We are looking for a Content Strategist, one who can take on the full responsibility for bringing challenging ideas and campaigns that drive brand, product and business.

• One who is really good at writing engaging content for ads, blogs, social media, testimonial videos etc.
•  Cultivate content marketing strategies targeted at driving traffic, engagement, generating leads, delivering sales, retaining customers and building brand awareness. Develop brand voice to ensure consistency across all content assets. Apply SEO, content development, distribution and measurement to effectively tailor content to reach audience personas.
• Manage digital and social content channels including email or newsletter distribution, with the understanding of the best content practices on each channel. 
• Assist with integrating content strategy and time-specific brand campaigns to drive campaign goals. 
• Create and edit content, mobilising storytelling opportunities on all channels — owned, earned and paid platforms.
• Establish strategies for media relations, seeking placements in print, broadcast and online channels, and create the corresponding content including press releases, articles and presentations. 
• Build relationships with thought leaders and nurture brand awareness, while gathering knowledge of industry trends. 
• Test and implement innovative and relevant methods of measuring content, campaigns and tools, keeping in mind the purpose of the derived results.