Sr Manager - Customer Success (AdTech, B2B SaaS)
AdTech Industry
Sr Manager - Customer Success (AdTech, B2B SaaS)
at AdTech Industry
Agency job
8 - 12 yrs
₹30L - ₹40L / yr
Delhi
Skills
Customer Success
REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 8 to 12 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
Similar jobs
Bengaluru (Bangalore)
8 - 14 yrs
₹20L - ₹24L / yr
C++
C#System Programming
Job Title: Senior Software Engineer (6-Month Contract)
Location: Bengaluru
Experience: 8+ Years
Mandatory Skills:
- C++ and C# programming
- Windows system-level programming
- Strong OOP, data structures, algorithms, and design patterns
Desired Skills:
- Knowledge of security fundamentals (authentication, cryptography)
- Familiarity with networking protocols (TCP/IP, TLS/SSL)
- Experience with REST clients and Windows security mechanisms
Responsibilities:
- Design, develop, and maintain Windows-based applications
- Write clean, efficient code and perform code reviews
- Collaborate with team members and communicate effectively
- Contribute to testing strategies and ensure software quality
- Prepare technical documentation and provide project status updates
Soft Skills:
- Self-driven and proactive
- Strong communication and teamwork skills
Contract Duration: 6 months
Read more
Bengaluru (Bangalore)
4 - 8 yrs
₹30L - ₹60L / yr
Product design
B2C
Strong experienced UX / Product Designer profile with a focus...
- Strong experienced UX / Product Designer profile with a focus on Mobile Apps
- Mandatory (Experience 1): Must have 4+ YOE in UX / Product Design, with a strong experience in B2C Mobile Apps
- Mandatory (Experience 2): Must have Managed a team of 1–2 Designers (Lead or above in current role, Senior Designer designation can be considered if Team leading is explicitly mentioned in CV)
- Mandatory (Portfolio): Must have a strong UX-focused portfolio showcasing case studies, user research work, with strong designs for Mobile Apps (Mandatory)
- Mandatory(Education): Must have a formal Design degree (B.Des / M.Des or equivalent)
- Mandatory (Company): Good Product Company with high-traffic Mobile Apps
Read more
Ahmedabad
3 - 8 yrs
₹6L - ₹12L / yr
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x) +9 more
Company: Torrent Power
Experience: 3 - 8 Years (Relevant)
Location: Ahmedabad (WFO)
Type: Permanent Position (Full Time)
Position: PHP Devops (AM – PHP/Devops)
Skills: Jenkins , GitLab , Sonarqube
CTC: 12 LPA
Notice: 1 Month or less
Job Descriptions-
- Web developer ( PHP - Android / DevOps )
- Must have 3 years of PHP team lead experience
- Must have good experience in PHP and its MVC frameworks
- Experience in MySQL(5.6+) tuning and management
- Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD). Must have good knowledge and experience of DevOps tools like Jenkins , GitLab , Sonarqube etc
- Knowledge of Low Code & No code Mobile Application Development Platform for rapid development , testing & deployment for enterprise mobile application will be an added advantage.
- Good knowledge in web and mobile cybersecurity will be preferred.
- Awareness of various automated testing tools like selenium, j Meter, Unit Testing will be of added advantage
- Should have worked on large scale enterprise application
- Experience in Linux web server management
- Required to have excellent business analysis and system design skills with UI/UX
- Experience in Project and team management
Read more
Hyderabad, Mumbai, Chennai, Bengaluru (Bangalore)
2 - 7 yrs
₹5L - ₹15L / yr
Red Hat Linux
System Administration
Linux administration
Monitoring
System monitoring
+9 more
At VuNet, we are building next-generation products that use a full-stack product with big data and machine learning in innovative ways to monitor customer journeys and improve user experience. Our next-generation systems are helping the largest financial institutions to improve their digital payment experience, driving more financial inclusion across the country.
This role is for Work from the office.
Job Description
This role is for Work from the office.
Job Description
Roles & Responsibilities
- Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
- Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
- Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
- Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
- Analytics and analysis of data and provide insights and recommendations
- Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
- Work with the product team in developing new features, identifying solution gaps, etc.
- Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.
Skills & Experience
- At least 2+ years of experience in IT Infrastructure Management
- Experience in working with large-scale IT infra, including applications, databases, and networks.
- Experience in working with monitoring tools, automation tools
- Hands-on experience in Linux and scripting.
- Knowledge/Experience in the following technologies will be an added plus: ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.
Read more
Bengaluru (Bangalore), Chennai
12 - 15 yrs
₹50L - ₹60L / yr
Data Science
Machine Learning (ML)ETL
Data Warehouse (DWH)
Amazon Web Services (AWS) +5 more
Job Title: Data Architect
Job Location: Chennai
Job Summary
The Engineering team is seeking a Data Architect. As a Data Architect, you will drive a
Data Architecture strategy across various Data Lake platforms. You will help develop
reference architecture and roadmaps to build highly available, scalable and distributed
data platforms using cloud based solutions to process high volume, high velocity and
wide variety of structured and unstructured data. This role is also responsible for driving
innovation, prototyping, and recommending solutions. Above all, you will influence how
users interact with Conde Nast’s industry-leading journalism.
Primary Responsibilities
Data Architect is responsible for
• Demonstrated technology and personal leadership experience in architecting,
designing, and building highly scalable solutions and products.
• Enterprise scale expertise in data management best practices such as data integration,
data security, data warehousing, metadata management and data quality.
• Extensive knowledge and experience in architecting modern data integration
frameworks, highly scalable distributed systems using open source and emerging data
architecture designs/patterns.
• Experience building external cloud (e.g. GCP, AWS) data applications and capabilities is
highly desirable.
• Expert ability to evaluate, prototype and recommend data solutions and vendor
technologies and platforms.
• Proven experience in relational, NoSQL, ELT/ETL technologies and in-memory
databases.
• Experience with DevOps, Continuous Integration and Continuous Delivery technologies
is desirable.
• This role requires 15+ years of data solution architecture, design and development
delivery experience.
• Solid experience in Agile methodologies (Kanban and SCRUM)
Required Skills
• Very Strong Experience in building Large Scale High Performance Data Platforms.
• Passionate about technology and delivering solutions for difficult and intricate
problems. Current on Relational Databases and No sql databases on cloud.
• Proven leadership skills, demonstrated ability to mentor, influence and partner with
cross teams to deliver scalable robust solutions..
• Mastery of relational database, NoSQL, ETL (such as Informatica, Datastage etc) /ELT
and data integration technologies.
• Experience in any one of Object Oriented Programming (Java, Scala, Python) and
Spark.
• Creative view of markets and technologies combined with a passion to create the
future.
• Knowledge on cloud based Distributed/Hybrid data-warehousing solutions and Data
Lake knowledge is mandate.
• Good understanding of emerging technologies and its applications.
• Understanding of code versioning tools such as GitHub, SVN, CVS etc.
• Understanding of Hadoop Architecture and Hive SQL
• Knowledge in any one of the workflow orchestration
• Understanding of Agile framework and delivery
•
Preferred Skills:
● Experience in AWS and EMR would be a plus
● Exposure in Workflow Orchestration like Airflow is a plus
● Exposure in any one of the NoSQL database would be a plus
● Experience in Databricks along with PySpark/Spark SQL would be a plus
● Experience with the Digital Media and Publishing domain would be a
plus
● Understanding of Digital web events, ad streams, context models
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right
move to invest heavily in understanding this data and formed a whole new Data team
entirely dedicated to data processing, engineering, analytics, and visualization. This team
helps drive engagement, fuel process innovation, further content enrichment, and increase
market revenue. The Data team aimed to create a company culture where data was the
common language and facilitate an environment where insights shared in real-time could
improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The
team at Condé Nast Chennai works extensively with data to amplify its brands' digital
capabilities and boost online revenue. We are broadly divided into four groups, Data
Intelligence, Data Engineering, Data Science, and Operations (including Product and
Marketing Ops, Client Services) along with Data Strategy and monetization. The teams built
capabilities and products to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are
Condé Nast, and It Starts Here.
Job Location: Chennai
Job Summary
The Engineering team is seeking a Data Architect. As a Data Architect, you will drive a
Data Architecture strategy across various Data Lake platforms. You will help develop
reference architecture and roadmaps to build highly available, scalable and distributed
data platforms using cloud based solutions to process high volume, high velocity and
wide variety of structured and unstructured data. This role is also responsible for driving
innovation, prototyping, and recommending solutions. Above all, you will influence how
users interact with Conde Nast’s industry-leading journalism.
Primary Responsibilities
Data Architect is responsible for
• Demonstrated technology and personal leadership experience in architecting,
designing, and building highly scalable solutions and products.
• Enterprise scale expertise in data management best practices such as data integration,
data security, data warehousing, metadata management and data quality.
• Extensive knowledge and experience in architecting modern data integration
frameworks, highly scalable distributed systems using open source and emerging data
architecture designs/patterns.
• Experience building external cloud (e.g. GCP, AWS) data applications and capabilities is
highly desirable.
• Expert ability to evaluate, prototype and recommend data solutions and vendor
technologies and platforms.
• Proven experience in relational, NoSQL, ELT/ETL technologies and in-memory
databases.
• Experience with DevOps, Continuous Integration and Continuous Delivery technologies
is desirable.
• This role requires 15+ years of data solution architecture, design and development
delivery experience.
• Solid experience in Agile methodologies (Kanban and SCRUM)
Required Skills
• Very Strong Experience in building Large Scale High Performance Data Platforms.
• Passionate about technology and delivering solutions for difficult and intricate
problems. Current on Relational Databases and No sql databases on cloud.
• Proven leadership skills, demonstrated ability to mentor, influence and partner with
cross teams to deliver scalable robust solutions..
• Mastery of relational database, NoSQL, ETL (such as Informatica, Datastage etc) /ELT
and data integration technologies.
• Experience in any one of Object Oriented Programming (Java, Scala, Python) and
Spark.
• Creative view of markets and technologies combined with a passion to create the
future.
• Knowledge on cloud based Distributed/Hybrid data-warehousing solutions and Data
Lake knowledge is mandate.
• Good understanding of emerging technologies and its applications.
• Understanding of code versioning tools such as GitHub, SVN, CVS etc.
• Understanding of Hadoop Architecture and Hive SQL
• Knowledge in any one of the workflow orchestration
• Understanding of Agile framework and delivery
•
Preferred Skills:
● Experience in AWS and EMR would be a plus
● Exposure in Workflow Orchestration like Airflow is a plus
● Exposure in any one of the NoSQL database would be a plus
● Experience in Databricks along with PySpark/Spark SQL would be a plus
● Experience with the Digital Media and Publishing domain would be a
plus
● Understanding of Digital web events, ad streams, context models
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right
move to invest heavily in understanding this data and formed a whole new Data team
entirely dedicated to data processing, engineering, analytics, and visualization. This team
helps drive engagement, fuel process innovation, further content enrichment, and increase
market revenue. The Data team aimed to create a company culture where data was the
common language and facilitate an environment where insights shared in real-time could
improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The
team at Condé Nast Chennai works extensively with data to amplify its brands' digital
capabilities and boost online revenue. We are broadly divided into four groups, Data
Intelligence, Data Engineering, Data Science, and Operations (including Product and
Marketing Ops, Client Services) along with Data Strategy and monetization. The teams built
capabilities and products to create data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse
forms of self-expression. At Condé Nast, we encourage the imaginative and celebrate the
extraordinary. We are a media company for the future, with a remarkable past. We are
Condé Nast, and It Starts Here.
Read more
Thane, Mumbai
1 - 2 yrs
₹2L - ₹5L / yr
PHP
Laravel
CodeIgniterYii
Javascript +2 more
Role and Responsibilities
- Working with front-end developers and providing server-side algorithms of user-facing web application elements.
- Coding and creating functional web applications, optimizing code for increasing response time and efficiency.
- Analyzing the goals and requirements, efficiently handling bugs and errors, and finding effective solutions for the same.
- Interacting with the database for storing data and ensuring that every user has access to what they search.
- Accomplishing the projects and goals within deadline.
- Managing APIs that are executed across the devices.
- Involving in defining the architecture of the system.
Required skills
- In-depth knowledge of PHP and related frameworks like Laravel, Codeigniter, Yii. Competent in Ruby, Python, nodeJs, and Java will be an added advantage.
- Good Communication, Analytical, Logical, and Leadership skills.
- Knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
- Capable of managing a hosting environment along with database administration such as MySQL, Oracle.
- Excellent knowledge of APIs (REST, SOAP) and Web services.
- Ability to scale applications to handle the load changes.
- Knowledge of accessibility and security compliance.
- Good to have experience in version control, such as GIT.
Read more
Pune
1 - 3 yrs
₹2L - ₹5L / yr
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascript +2 more
- Working days: 6 Days (Alternate Saturday are off)
- Timing: Normal day shift
- Experience: 1-3 Years
- Budget: (Depends on the candidature)
Job Description :
Should know html/CSS/PHP/Node/javascript/bootstrap
Location- Permanent Work from home
Immediate joiners preferred
Note:- People who want to restart their career may also apply.
PS : The candidate should be able to communicate well
About Company:
It is not just a technology company. We are a solutions company that uses technology as an enabler. We offer predictable delivery time and predictable cost with a focus on your outcome and needs. We do this by making otherwise unpredictable nature of transformational journey, a predictable one.
We believe in recognizing & sharing failures early in order to deliver with reduce leakages. With this philosophy and our unique ability to blend technologies, we have delivered value to several clients such as CTK Cosmetics, TravelSouq, WEM APAC, GEOSPOC, AREA 51 and. Many more are digitizing their journey to transformational adoption and we would love to be a part of your success story too.
Read more
Kolkata
0 - 6 yrs
₹2.5L - ₹4L / yr
Marketing & Communication
Digital Marketing
Sales
Inside Sales
Outbound marketing
+2 more
Roles & Responsibilities
* Complete daily outbound call quotas through allocated leads
* Create a sales pipeline & convert leads to meet and exceed targets
* Student and parent interactions at key intervals
* Ensure a strong upsell, and engage potential leads through various funnels offered by the company
* Upselling & cross-selling relevant OPUS services
* Ensure process compliance and timely reporting
* Constant engagement with students and faculty to ensure strong feedback loops to facilitate an amazing learning experience for the kids
Read more
Pune
1 - 2 yrs
₹2L - ₹3L / yr
.NETPHPXamarin
jQueryJavascript +1 more
Platform/Tech:
> .NET, PHP, Xamarin.Mac, JavaScript What you must have:
> Passion for software engineering & programming
> Attention to detail
> Want to work on a “product” that is used worldwide
> Mission orientation
Read more
Gurgaon
3 - 7 yrs
₹10L - ₹15L / yr
Search Engine Marketing (SEM)
Web Analytics
Search Engine Optimization (SEO)
Email Marketing
Marketing Automation
+2 more
SwifLearn is an early stage K-12 edtech startup founded by IIT Bombay graduates and backed by reputed VC firms. Here's your chance to become a part of exponential growth journey at Swiflearn.
You are a great fit for this role if you relate deeply with the following expectations:
1. You have 1+ year of prior experience working with an edtech startup.
2. You should be someone who has a curious, analytical and data driven mindset. Someone who is a learning machine and thinks from first principles.
3. You are someone who deeply enjoys working on digital marketing, both from strategic as well as tactical perspective, with a result-obsessed approach.
4. You should have 3+ years of full-stack digital marketing experience across all verticals including Paid Social Media, PPC, SEO, Email Marketing, CRO, Web Analytics. (please note that this means you should have an expertise in each of these channels)
5. You have great copywriting and written communication skills, which you execute with a customer-obsessed mindset.
6. You have a clear history of delivering amazing digital marketing results for your organizations/clients in terms of brand awareness, traffic, leads, customer acquisition & retention in a cost-effective & time-efficient manner.
7. You have developed your own unique and unconventional growth hacks from your experience.
8. You have good experience working on tools like Ahrefs/Semrush, Wordpress, Mailchimp, Google Analytics, OptinMonster, Hotjar, CRO tools, OneSignal etc.
9. You have a deep understanding of digital user journeys and optimized customer funnels.
10. You should be from a Tier 1 Engineering/MBA college in India. (preferred, but not mandatory)
You are a great fit for this role if you relate deeply with the following expectations:
1. You have 1+ year of prior experience working with an edtech startup.
2. You should be someone who has a curious, analytical and data driven mindset. Someone who is a learning machine and thinks from first principles.
3. You are someone who deeply enjoys working on digital marketing, both from strategic as well as tactical perspective, with a result-obsessed approach.
4. You should have 3+ years of full-stack digital marketing experience across all verticals including Paid Social Media, PPC, SEO, Email Marketing, CRO, Web Analytics. (please note that this means you should have an expertise in each of these channels)
5. You have great copywriting and written communication skills, which you execute with a customer-obsessed mindset.
6. You have a clear history of delivering amazing digital marketing results for your organizations/clients in terms of brand awareness, traffic, leads, customer acquisition & retention in a cost-effective & time-efficient manner.
7. You have developed your own unique and unconventional growth hacks from your experience.
8. You have good experience working on tools like Ahrefs/Semrush, Wordpress, Mailchimp, Google Analytics, OptinMonster, Hotjar, CRO tools, OneSignal etc.
9. You have a deep understanding of digital user journeys and optimized customer funnels.
10. You should be from a Tier 1 Engineering/MBA college in India. (preferred, but not mandatory)
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort