
Sr Manager - Customer Success (AdTech, B2B SaaS)
at AdTech Industry
REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 8 to 12 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs

Similar jobs
Company Name – Client Freshworks,Location : Perungudi Chennai (Hybrid)
- Strong written/verbal communication skills
- Minimum 3+ Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Fork joins pool and other threading concepts)
- Good knowledge of the JVM with an understanding of performance and memory optimization.
- Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
- Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.
- Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
- Expert level understanding of Object-Oriented Concepts and Data Structures
- Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non-clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
As a Senior Software Development Engineer, you will drive the responsibility of developing features for our existing products and bring new innovations to the table. You will work with the latest tools and frameworks, crafting seamless user experiences that drive productivity and innovation. The ideal candidate is an enthusiastic go-getter, problem solver, and works with “there is always a “solution' attitude, combined with empathy and strong communication.
What You Will Do in This Role
- Building and developing new software features for our JustCall product.
- Working through the design, implementation, integration, testing, and deployment phases of project delivery.
- Provide software design and programming expertise to support research projects.
- Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product & business stakeholders.
- Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month.
- Working with our engineering team to deploy and maintain research models in the production.
- Collaborating with the product and design teams on crafting great user experiences.
What you need to be successful
- 3-7 years of experience in ReactJS (not native), JavaScript, HTML5, and CSS3.
- Experience in designing and building systems for maximum performance, reliability, and scalability
- Experience in working with object-oriented programming with least one object-oriented programming language and understanding of browser caching.
- Experience with seamless integration of front-end to backend functionality.
- Knowledge of high-level programming concepts like promises, and data-binding.
- Ability to design relational database schema at scale with Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
- Proficient understanding of code versioning tools, such as Git.
- Experience with test-driven/behavior-driven development using automated testing tools.
Benefits and Perks
- Enjoy a 5-day work week with the flexibility to work from home 2 days a week.
- Take advantage of flexible holidays, allowing you to plan your vacations according to your needs.
- Celebrate collective success with frequent recognition of our team's efforts.
- Collaborate with a truly global team, spanning six countries.
SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of their ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific). We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We would love to work with you. Apply now!

Liaising with product teams - Liaising with various product and program managers of Zeta to assess the scope of changes a solution under consideration may require and to arrive at feasible, optimal approaches for all business requirements
Liaising with Engineering teams - Collaborate with engineers and architects to arrive at detailed solutions and implementation plans
Requirements specifications - Review the functional and non-functional requirements, integration and feature specifications, phase releases, and solutions that translate the functional mapping to Zeta’s product landscape.
Functional mapping - Functionally translate and map the business domain to a technological solution domain.
Identify constraints - Highlight any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
Implementation - Oversee the delivery of solutions while highlighting corner cases where the implementation may be lacking. Be the point-of-contact for functional queries that would require domain-specific context to help unblock the team. Work with UAT teams to ensure the comprehensiveness and correctness of the delivered solution
Communicating with internal stakeholders - Describing the structure, characteristics, behaviour, and other aspects of the problem and solution to various project stakeholders
Business Unit
Electron
Products
Electron benefits, Gifting and RnR
Geography
India, with intermittent travel to the client locations
Target Audience
Customer Leadership and the Implementation teams
Business Development teams
Electron benefits, Gifting, RnR and other relevant platform product teams
Activities
Frequently interact with the Product teams to understand the product offerings and roadmap
Become an SME of the functional architecture of the products subscribed by the clients
Work closely with Business Development teams to conceptualize concepts and solutions for clients
Review the BRDs for various requirements shared by clients and the solutioning proposed by the Solution Architects
Participate in the regular sync-up meetings with client implementation teams to discuss solutions and share updates
Conduct workshops with clients to understand requirements in detail
Deliver a detailed functional spec of the overall solution and categorize the proposed solutions into core product deliverables and customizations specific to the clients
Create data flow diagrams to represent the data exchange between various modules
Lead a small but efficient team of BAs/SAs
Reporting Functions
Head of product
Team composition
Solution Architects
Business Analysts
Ability to comprehend technical products and solutions
Excellent presentation skills and stakeholder management
Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
Ability to learn fast and communicate effectively
Ability to work on complex projects with a medium level of ambiguity
Must be very strong in setting up processes for efficient delivery
Excellent documentation skills are a must. Should be able to create detailed documents with relevant content (Data flow diagrams, flow charts etc)
Should be able to communicate effectively with various stakeholders such as business, product, project management and design
Should have experience in working with stakeholders from different geographies
Should have a track record of building & shipping high-quality products owning the process end to end
Adapting to complex situations with an aim to achieve business goals
Background and experience
Engineer (preferably IT, CS)
MBA (Not a must)
15+ years of total experience as a Solution Architect, Program Manager, consultant or a Data analyst with services, consulting or product companies
Prior experience in handling multiple large global clients for complex projects is a plus.
We are looking for a Highly skilled Java Developer
Required Skills :
- Strong core Java skills and development experience.
- Proficiency in API design and development for RESTful and GraphQL services.
- Strong knowledge of Java frameworks, particularly Spring.
- Experience with Java 8 features.
- Familiarity with Timeseries, SQL, and NoSQL databases.
- Basic understanding of AWS.
- Experience with agile development methodologies.
- Proficiency in Git for version control.
- Understanding of Java application development and data management.
- Familiarity with CI/CD pipelines, Docker, and Kubernetes.
*Immediate Joiners preffered
Regards,
Ramya
Looking for folks with a hacker's mindset
We’re seeking a talented developer to help build our platform from the ground up. As a critical member of a dynamic and highly-motivated team, you will have to perform a full stack developers role. And will be responsible for designing & coding new functionality from scratch and maintaining or enhancing the current functionality.
Must haves
- Clear communication skills and a strong customer first attitude
- PHP expert with live project implementations in Laravel framework with MySQL database
- Write clean and well-designed & scalable code
- Maniacal about creating flawless & defect-free delivery
- Troubleshoot, test and maintain the core product code and databases. Refactor or optimize existing code & database where needed
- Maintain a positive and healthy work environment within the team and have fun while doing it
- Contribute in all phases of the development lifecycle right from requirements through till deployment
- Ability to learn and implement automated test tools
- B.E Computer Science or equivalent.
- In-depth knowledge of machine learning algorithms and their applications including
practical experience with and theoretical understanding of algorithms for classification,
regression and clustering.
- Hands-on experience in computer vision and deep learning projects to solve real world
problems involving vision tasks such as object detection, Object tracking, instance
segmentation, activity detection, depth estimation, optical flow, multi-view geometry,
domain adaptation etc.
- Strong understanding of modern and traditional Computer Vision Algorithms.
- Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow,
Darknet (YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet, BERT etc.
- Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix,
and Cycle GAN.
- Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
- Ability to transform research articles into working solutions to solve real-world problems.
- High proficiency in Python programming knowledge.
- Familiar with software development practices/pipelines (DevOps- Kubernetes, docker
containers, CI/CD tools).
- Strong communication skills.
- Minimum 9+ years of relevant experience in Software Testing.
- Good understanding of STLC.
- Expertise in Automation testing using Selenium and C#/Java.
- Experience in SpecFlow / Cucumber.
- Strong testing skills, automation skills, process improvement skills and understanding of Performance testing.
- Experience in Cloud Environment (PAAS model) is mandatory
- Experience about various Azure services or AWS like App Service, Function App, Azure Active Directory, Service Bus etc is required.
- Good understanding of Test Architecture and ability to prepare Test Strategy.
- Strong experience in both UI and Services automation.
- Understanding of Database testing, preferably SQL Server
WE ARE GRAPHENE
Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.
Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.
Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.
We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!
WHAT WILL THE ENGINEER-ML DO?
- Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, optimize algorithms/models for performance and scalability, engineer & implement machine learning algorithms into services and pipelines to be consumed at web-scale
- Daily Grind: Interface with data scientists, project managers, and the engineering team to achieve sprint goals on the product roadmap, and ensure healthy models, endpoints, CI/CD,
- Career Progression: Senior ML Engineer, ML Architect
YOU CAN EXPECT TO
- Work in a product-development team capable of independently authoring software products.
- Guide junior programmers, set up the architecture, and follow modular development approaches.
- Design and develop code which is well documented.
- Optimize of the application for maximum speed and scalability
- Adhere to the best Information security and Devops practices.
- Research and develop new approaches to problems.
- Design and implement schemas and databases with respect to the AI application
- Cross-pollinated with other teams.
HARD AND SOFT SKILLS
Must Have
- Problem-solving abilities
- Extremely strong programming background – data structures and algorithm
- Advanced Machine Learning: TensorFlow, Keras
- Python, spaCy, NLTK, Word2Vec, Graph databases, Knowledge-graph, BERT (derived models), Hyperparameter tuning
- Experience with OOPs and design patterns
- Exposure to RDBMS/NoSQL
- Test Driven Development Methodology
Good to Have
- Working in cloud-native environments (preferably Azure)
- Microservices
- Enterprise Design Patterns
- Microservices Architecture
- Distributed Systems
- Experience of a hardware life cycle, ie architecture, design, production+testing to field deployment of at least one hardware product.
- Understanding and working experience of C language with data structures.
- Ability to read the hardware/ functional/ register specs.
- Very good in debugging skills (using dumps, traces, and debuggers).
- Well, verse with Linux operating system (i. e. build environment, Make files, configuration management, shell scripting).
- Experience with PCB level design, and ability to design or review schematics and layouts
- Experience in any wireless networking chipset.
- Automotive/Industrial electronic systems design/validation
- Familiarity with operating system concepts like memory management, process scheduling, synchronization methods.
- Hands-on experience with any real-time operating system.
- Basic understanding of analog (ADCs, sensors, etc) and digital circuits.
- Prior experience in IoT startups.









