Sr Manager - Customer Success (AdTech, B2B SaaS)
at AdTech Industry
REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 8 to 12 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
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Geotracker Mobile Resources Management Private Ltd
At Geotrackers we are a technology company offering end to end solutions that help organisations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organisations with a sizeable fleet of vehicle or sales & service personnel. Currently we have over 500 active client accounts across industry sectors ranging from transport & logistics, to health, Hospitality, Education, Cement, BPO, Police & Government & many more. Having created a strong validation for the product and market, we are now in the process of scaling up.
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www.geotrackers.com
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Industry :
IOT – Emerging Technlogies
Software / Software Services / IT / ITES
Job Description
§ Maintain books of accounts as per GAAP in Tally for Group Entities & Promoters
§ Maintenance of official records, documents, vouchers in sound and organized manner
§ Verification, approval and reimbursement of employee claims
§ Imprest accounts monitoring & reconciliation
§ Payables Tracking and processing
§ Creditor claims verification and processing
§ Managing vendor/creditor relationships
§ Periodic vendor costs review and best rate negotiations and correspondence
§ Software Import / Export documentation & transaction processing
§ Goods Import / Export documentation & transaction processing
§ Banking correspondence, transactions and relationship handling for group entities and promoters
§ Investment correspondence, transactions and relationship handling for group entities and promoters. Managing demat, mutual funds
§ Multi state GST record keeping, return finalization & filing, reconciliation & corrections
§ TDS verification, finalisation and filing
§ Handle Statutory Audit & preparation of Financial Statements
§ Annual ITR, RoC filings
§ RoC/MCA Compliances
§ Manage Company Secratarial Records
§ Manage Admin, Legal, Municipal matters
§ Financial Control
§ Financial MIS
§ Ratio Analysis
§ Financial Health monitoring
§ Reviewing Debtor positions & intervening where needed
§ Setting up of accounting and financial processes
§ Overall management of accounts, billing and receivables functions
§ Set up, monitor and maintain, systems and processes to prevent loss due to fraud, false claims, stock pilferage.
Desired Candidate Profile
§ B.Com / M.Com with 5-10 years of experience as Accountant
§ Excellent skills in Tally ERP9 Gold
§ Sound knowledge of Accounting Principles
§ Good Command over written and spoken English
§ Excellent skills in MsExcel - Sort, Filter, V-Lookup, H-Lookup, Pivot Tables, Page Set-Up etc
§ Ability to talk & resolve matters
§ Disciplined work habits
§ Good work hygiene
About SSC Control Pvt. Ltd.:
SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers.
We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation.
With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.
Website: http://www.ssccontrol.com/
Designation: Sales Engineer
Experience: Minimum 1 year
Location: Ahmedabad
Job Type: Full-Time
Key Responsibilities:
searching for new clients who could benefit from our products.
preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.
Understand customer requirements and convey the same to management.
Help with product modifications based on customer needs.
· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.
preparation of regular reports.
recording and maintaining client data.
Understanding client quotations and negotiating with them.
Required Qualifications and Skills:
· Bachelor’s in Engineering in Electricals/Electronics
2–5 years of experience in products like, all-purpose industrial automation
· Knowledge of Industrial Motor Production/ Automation
· Good communication and negotiation skills
· Willing to travel twice a week
If you are interested, then please share the following details with your updated CV.
Position: Senior Executive - Projects (Appael Retail Brand)
Location Gurgaon (open to Travel)
Experience: 3+ year in Retail fit-outs
Salary: 5-8 LPA
Industry Retail/Fashion
Qualification: Bachelors in civil/ mechanical/ electrical
Technical Skills Required: AutoCAD, MS office
Must have experience in Retail Project execution (Apparel), BOQ, Estimation, costing, Autocad.
Key Deliverables (Essential functions & Responsibilities of the Job):
Project Planning:
· To manage detailed project reports and project execution plans after thorough discussion with Contractors Supervisor and Project Manager
· To establish time span of project execution as per requirement.
· To generate progress reports, monitor project status, cost and time reconciliation.
· To understand AutoCAD Drawings; coordinate with Consultants and Contractors for changes in the same.
Site?& Construction?Management?
· To supervise all construction activities, providing technical inputs for methodologies of construction & coordination with site?management?activities.
· To coordinate with Contractors, monitor their performance in view of project schedule. Settle all techno commercial disputes / clarifications during execution of project.
· To conduct Quality / Safety Audits to ensure adherence to Quality and Safety norms across the entire course of project execution.
Quantity Surveying/Contract?Management?& Tendering?
· To prepare Estimates, Bill of Quantities, Material Take Off, Estimation of Resources, and Productivity data, Preparation & Submission of Bills, Processing of Contractors Bills.
· To manage contractual correspondence, raise and settle contractual claims with respect to cost and time.
· To prepare Tender / Contract documents for various work items including contractual terms and conditions, technical specifications and commercial terms.
Project Control?
· To prepare master schedules for all projects including Resource Schedules, Execution methodologies, Milestones, Cash Flow projections and Budgets.
· To prepare and monitor resource requirements based on the budgetary parameters, make changes in the same as per revised schedules and budgets.
· To ensure the smooth functioning of the project in terms of quality, time, cost; including Quantity Surveying and Billing of the project.
· To track and control cost accruals based with respect to budgets.
Mail updated resume with salary details-
Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743
Website: www.glansolutions.com
Google Search: Glan Management Consultancy
We provide digital marketing services like - Google ads, map listing and SEO etc into the B2B Sector, Candidate must have bike and laptop.
.NET
C#Looking for a .Net Core Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 3+ yrs. of experience in .Net
There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).Company Background - CodeVyasa is a Software Product-Engineering and Development company that helps Early-stage & Mid-Market Product companies with IT Consulting, App Development, and On-demand Tech Resources. Our Journey over the last 3 years has been nothing short of a roller-coaster. Along our way, we've won some of the most prestigious awards while driving immense value to our customers & employees. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024
Requirements:
1)Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2)Minimum of 2 years of experience as a .Net Developer
3)Proficiency in MVC Framework, WEBAPI, Webform, C#,sql queries
4) Aptitude for learning new technologies quickly.
5)Good problem-solving and analytical skills.
What We Offer:
1) Glassdoor rating of 4.8, indicating high employee satisfaction.
2) Free healthcare benefits.
3)Strong focus on upskilling and professional development opportunities.
4)Diverse and inclusive work environment.
5)Competitive compensation and benefits package.
6)Emphasis on maintaining a healthy work-life balance.
• Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end
advertising solution.
• Analyse and elevate client’s consumption of contract, adoption of the product and generation of
upsell or cross-sell.
• Assist team in building social media advertising campaigns on Facebook, Instagram, Snapchat,
Twitter, LinkedIn & YouTube for world’s leading brands mapped to their business needs.
• Analyse clients’ performance and prescribe methodologies for optimal budget management, faster
growth, higher conversions and greater ads reach.
• Collaborate with our technology partners to build expertise on the social media management
software.
• Provide an effective reporting mechanism for highlighting prime metrics and key performance
indicators.
• Identify opportunities for increased efficiency for clients and provide subject matter expertise on
best fit across message, media & channel.
• Work with clients to improve the paid service itself and its alignment with client’s core business.
• Track team members’ productivity and identify opportunities in processes for increasing efficiency.
• Capturing development areas for product improvement and closed looping with product managers
and engineering for necessary corrective actions.
• Actively make sure that you are knowledgeable on all Sprinklr software products.
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B.tech / MBA (Full time)
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execution experience in social platforms and social account management at a brand or agency
• Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and
handling high volumes of data sets
• Excellent written and verbal communication skills
• Industry specific knowledge across different verticals or lines of business
• Analytical mind-set with attention to detail and excellent problem solving skills
• Ability to think independently and learn as a member of a team
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and
commitment to client delight
• Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter,
YouTube, Instagram, LinkedIn)
• Direct experience in working with or for social media management software is preferred
• Social media ads certifications, like Facebook Blueprint, Google AdWords’, etc are a must
• 4-year college/university degree.
Responsibilities:
- Participate and lead Business Requirements gathering, documentation of BRD and overall Solution design.
- Implementation of designed system in NetSuite and support to project team.
- Ensure the best practices implementation based on Industry standard.
- Need to be involved on Reviews, check feasibility of solution and functional fitment as per NetSuite and align customer expectations and NetSuite capabilities to ensure smooth project delivery.
- Prepare test cases of modules implemented, validate the deliverables before Client testing and UAT.
- Follow up with Client and Support for issue resolution.
- Documenting the resolution of issues and sharing with the internal team on ongoing basis.
- Interact with the key end users and business owners to map applications to standard business processes and conduct gap analysis
- Suggest process improvements based on the application capability and industry best practices
- Support all formal documentation of implementation and provide relevant functional inputs to technical team
- Contribute to the training and development of key NetSuite team.
- Support in Pre Sales, demos and estimates as an when required.
- Ensure weekly Client reporting and support to Project Management team.
Qualifications/Skills:
- Bachelor’s degree preferably in Engineering, MCA, MSC, or Accounting.
- Minimum 5 years’ experience in NetSuite with 8 to 10 years of end-to-end in NetSuite Implementation.
- Good knowledge of all NetSuite Modules with strong understanding of functional processes
- NetSuite Foundation / ERP Consultant certification preferred.
- Demonstrated experience in translating customer business requirements into workable business solutions, preferably on SaaS.
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Spring Boot
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React.js- Building data processing platforms.
- Developing micro service-oriented applications.
- Interact with stakeholders of the applications being developed.
3 Years - 8 Years
Information Technology
- Must have experience in Java JEE, Spring Framework, and Microservices
- Good to have MongoDb and Redis
- Experience in SQL and JDBC
- Experience in build tools Maven, git
- Experience in Cloud Platforms AWS, Azure is a plus.
Javascript
Python
AngularJS (1.x)React.jsWE ARE GRAPHENE
Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.
Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.
Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.
We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!
WHAT WILL THE Full Stack Engineer DO?
- Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, design and develop web applications and SPA’s i.e., UI/UX, and underlying backend – API’s, security framework, scalable microservices etc.
- Daily Grind: Interface with the product manager, project managers, and the engineering team to achieve sprint goals on the product roadmap.
- Career Progression: Senior Full Stack Engineer, Technical Architect
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- Work in a product-development team capable of independently authoring software products.
- Guide junior programmers, set up the architecture, and follow modular development approaches.
- Design and develop code which is well documented.
- Optimize of the application for maximum speed and scalability
- Adhere to the best Information security and Devops practices.
- Research and develop new approaches to problems.
- Design and implement schemas and databases with respect to the AI application
- Cross-pollinated with other teams.
HARD AND SOFT SKILLS
Must Have
- Problem-solving abilities
- Extremely strong programming background – data structures and algorithm
- Angular/React, Strong UI/UX skills
- Very strong python background, TDD, CI/CD,
- Software design skills i.e., OOPs, design patterns
- SQL, NoSQL – design of schemas and databases
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- Enterprise Design Patterns
- Distributed Systems
- Exposure to ML and Data Science
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon