
Sr Manager - Customer Success (AdTech, B2B SaaS)
at AdTech Industry
REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 8 to 12 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs

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of Temple Run.
Did you ever think you could use your skills to change the world?
If you consider yourself as more of an artist who paints on the technology canvas, we want you!!!
GOQii is your chance to work with an amazing team at GOQii who are driven by passion and here to
disrupt the wearable technology & fitness space.
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Relevant Experience on native App Development.
Solid understanding of the full mobile development life cycle.
UI development with latest framework and techniques.
Understanding of asynchronous client/server interfacing.
Solid grip on SQLite and data modelling.
Experience with 3rd party libraries & APIs - Social, Payment, Network, Crash, and Analytics etc.
Experience in handling the performance and memory of App using various tools.
Focus on building high performance, stable and maintainable code.
A good logical and analytical skills.
Experience with Git / SVN version control software.
Thorough understanding of OOP concepts.
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Background task, threading concept.
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Translating system requirements into the design and development of systems.
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Collaborating and integrating code into enterprise systems.
Creative problem-solving skills.
Attitude to achieve the goals with complete ownership and hard work.
Technical Skills:
Must Have:
- 2+ Years of experience in UI/Front-end development of rich interactive web-based applications or modules.
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- Experience with user interface design.
- Experience with web debugging and performance testing software.
- Experience in all testing phases of development including Unit & Integration Testing.
- Excellent troubleshooting skills.
- Team player
- Excellent time-management skills
Beneficial:
- Working experience with Core Java.
- Knowledge of Jquery , Nodejs, Bootstrap, Struts, Spring, Hibernate, JSP, JSF, Angular, Vue,js Framework.
- Working with Databases (MSSQL, Oracle, Postgres)
- Working experience on source code version control systems (SVN, GIT)
- Working experience on Issue Tracking tool e.g. Jira, Bugzilla
- Working experience on Code Analysis tools e.g. Sonar Qube, Checkmarx.
- Experience in Restful Web Services integration.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Independent worker
- Great interpersonal and communication skills
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- Participate as a team member in all phases of software development lifecycle.
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- A minimum of 3 years experience as a Technical Lead in Java., Strong experience in design and implementation of high performing and highly scalable websites/applications
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