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Sr Manager - Customer Success (AdTech, B2B SaaS)
AdTech Industry
Sr Manager - Customer Success (AdTech, B2B SaaS)
Peak Hire Solutions's logo

Sr Manager - Customer Success (AdTech, B2B SaaS)

at AdTech Industry

Agency job
8 - 12 yrs
₹30L - ₹40L / yr
Delhi
Skills
Customer Success

REVIEW CRITERIA:

MANDATORY:

  • Strong Manager – Customer Success, Account management Profile
  • Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
  • Must have 1+ years of experience in AdTech industry
  • Must have experience managing clients in the outside India market (Preferably US/America clients)
  • Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
  • Must have strong technical understanding of digital advertising / programmatic platforms/software products
  • B2B SaaS (AdTech experience is highly preferred)


PREFERRED:

  • B.E/B.Tech (IT/CSE/ECE) with MBA preferred
  • Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
  • Experience in analyzing data-driven advertising performance metrics and building optimization strategies.


ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.


  • Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
  • Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
  • Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
  • Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
  • Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
  • Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
  • Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
  • Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
  • Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.


IDEAL CANDIDATE:

  • 8 to 12 years of experience in the internet/technology industry (mandatory)
  • B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
  • Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
  • Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
  • Accountability and personal organisation are essential
  • Experience in managing a diverse group and training each according to company standards
  • Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
  • Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
  • Self-motivated and proactive mindset with the ability to work independently and as part of a team.
  • Experience in the tech industry or a related field is highly desirable.


PERKS, BENEFITS AND WORK CULTURE:

  • Flexible work hours and leaves
  • Salary advance
  • Maternity/Paternity leave benefits & adoption assistance
  • Butler & Concierge services
  • Team Off-sites & Celebrations


BEYOND WORK:

  • Insurance benefits for you and family
  • Interest-free loans
  • Gift vouchers for special moments
  • Fully-equipped Gym
  • Education Sponsorship Programs
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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