REVIEW CRITERIA:
MANDATORY:
- Strong Manager – Customer Success, Account management Profile
- Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
- Must have 1+ years of experience in AdTech industry
- Must have experience managing clients in the outside India market (Preferably US/America clients)
- Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Must have strong technical understanding of digital advertising / programmatic platforms/software products
- B2B SaaS (AdTech experience is highly preferred)
PREFERRED:
- B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
ROLE & RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 6-8 years of experience in the internet/technology industry (mandatory)
- B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
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Cool PerksCome and get to join us for in-house events, team outings, dinner catch ups, and much more.
Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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- Base the content on the responsibilities and duties of the position
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- When indicating the percentage of time spent on each duty, consider what is performed over a given period of time
- The percentages must total 100% and should not be smaller than 5% or greater than 50%
- Use explanatory phrases telling why, how, where, or how often to add meaning and clarity
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8) Appreciate & Develop high quality Front End/UI for web applications.
PHP
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- Knowledge of user authentication and authorization between multiple systems, servers, and environments.
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- Familiarity with limitations of PHP as a platform and its workarounds.
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Vue.js
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Ruby on Rails (ROR)- Part of the core team responsible for powering the various apps and moving parts of the product
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It will be good if you also have:
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C#HTML/CSSProficient with .NET Core development using C#
In-depth knowledge and experience with web development technologies including http://asp.net/" target="_blank">ASP.NET, ADO.net, MVC, HTML, HTML5, XML, JavaScript, JSON, JQUERY/Angular Js, Bootstrap and CSS
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon