Manager - Customer Success (AdTech, B2B SaaS)

ob description

Business Analyst – Job Description

Exp =2+ year

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• BA in travel domain: 3 years (Required)
• Business analysis: 2 years (Required)
• total work: 2 years (Required)

Work Location: In person

We are seeking a Senior Data Scientist with hands-on experience in Generative AI (GenAI) and Large Language Models (LLM). The ideal candidate will have expertise in building, fine-tuning, and deploying LLMs, as well as managing the lifecycle of AI models through LLMOps practices. You will play a key role in driving AI innovation, developing advanced algorithms, and optimizing model performance for various business applications.

Key Responsibilities:

• Develop, fine-tune, and deploy Large Language Models (LLM) for various business use cases.
• Implement and manage the operationalization of LLMs using LLMOps best practices.
• Collaborate with cross-functional teams to integrate AI models into production environments.
• Optimize and troubleshoot model performance to ensure high accuracy and scalability.
• Stay updated with the latest advancements in Generative AI and LLM technologies.

Required Skills and Qualifications:

• Strong hands-on experience with Generative AI, LLMs, and NLP techniques.
• Proven expertise in LLMOps, including model deployment, monitoring, and maintenance.
• Proficiency in programming languages like Python and frameworks such as TensorFlow, PyTorch, or Hugging Face.
• Solid understanding of AI/ML algorithms and model optimization.

• ZAMP

  
  

  Job Description : QA Engineer

  
  

  Role	QA Engineer
  Company	Zamp (https://www.zamp.finance/">https://www.zamp.finance/)
  LinkedIn	https://www.linkedin.com/company/zampfintech/">https://www.linkedin.com/company/zampfintech/
  Location	Gurgaon
  Salary	Upto 20 LPA
  Experience	3-6 years
  Employees	20+
  Funding	$25 Mn

  
  

  Roles & Responsibilities:

  
  

  We are building a global banking stack and our mission is to provide a seamless and borderless experience across banking, payment and credit services, leveraging the best of banking, fintech and crypto rails. To execute on the mission, we are systematically investing in product innovation across a multitude of banking services – cards/non-cards payments, credit, crypto payments, custody, integrations.

  
  

  This role may be good fit if you:

  • Have Experience with bug tracking tools, version control tools(Jira/ado/Perforce/SVN/Bugzilla)
  • Familiarity with Testng, JUnit, Selenium, soapUI, Jenkins
  
  

  Requirements

  Must Have Qualifications:

  • 3+ years of experience in a related role
  • Knowledge on manual testing frameworks and test automation
  • Reporting skills, proficient in creating status reports based on results
  • Good working knowledge with any ui automation library i. e selenium, cypress, etc
  • Experience working closely with development and business teams to communicate impacts and to understand business requirements
  • Experience with Android, iOS or other mobile application development or testing
  • Experience with API automation testing including unit test automation frameworks
  • Strong hands-on in test plan creation, test case management, production monitoring and debugging using logging tools
  • Intermediate expertise in automation testing development with tech stack - Java, RestAssured, TestNG, Maven, Jenkins, Allure/Extent Reporting

Responsibilities:

Skills:

1. Strong knowledge of PHP web frameworks {such as Laravel, CI, etc depending on your technology stack}
2. Understanding the fully synchronous behavior of PHP
3. Understanding of MVC design patterns

SUMMARY:

Seeking individuals with demonstrated experience in Back-End Web Development

responsible for managing the interchange of data between the server and the users. Your

primary focus will be development of all server-side logic, definition and maintenance of the

central database, and ensuring high performance and responsiveness to requests from the

front-end. You will also be responsible for integrating the front-end elements of our AI SaaS

application modules and solve revenue-growth problems, at the intersection of demand and

supply, which are faced by the Fortune 1000 CPG/FMCG companies.

Frontend Engineer - (6-10 years’ experience)

As a Front End Web Engineer you will be responsible for building the next generation of user experiences. We need a highly motivated and skillful engineer to work with HTML, Typescript/JavaScript, and CSS/Sass and related tooling, frameworks, and libraries. Attention to detail and a dedication to deliver a high-quality, stable delivery is essential.

If you want to be part of this amazing team, this position is for you.

Key Skills:

• Proficient in at least one JavaScript framework like Angular, React, VueJS, or equivalent
• Proficient in Typescript, HTML, CSS3 usage in building large scale applications
• Expertise in front-end design and JavaScript libraries such as AngularJS, ReactJS, jQuery, and VueJS
• Passion for building a rich and innovative user experience
• Strong computer science fundamentals in design, data structures, and problem solving
• Experience in Single Page Application architecture

Description:

• Build pixel-perfect, robust and, accessible user interfaces on the web
• Drive independently a project from inception to production deployment with a strong focus on performance and robustness
• Follow our software development process including writing unit tests, perform code reviews etc.
• Ability to learn and apply new technologies quickly
• Work effectively with cross-functional teams to develop features
• Provide support for production deployments
• Demonstrate ability to deliver results on time with high quality
• Experience handling distributed vendor resources

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Hello Greetings!!!

We are looking for “Angular Developer " for Goregaon (Mumbai)/ Lucknow location.

Experience: 3 - 5 Years

Notice Period: up to 30 days

Location: Goregaon (Mumbai)/ Lucknow

Responsibilities and Deliverables:

• Ability to translate the UI designs in to fully-functional interactive prototypes
• Complete familiarity with web technologies HTML5/CSS3/JavaScript, Jquery and AJAX
• Should be able to design a responsive website
• Should have knowledge of working with modularized structures
• Thorough knowledge on JS frameworks and knowledge of OOPs & MVC.
• Should be able in designing the frontend application and integrating the API's to show the data in frontend.
• Designing the frontend application using HTML and CSS or using bootstrap as well as making the webpage responsive for mobile applications as well.
• Checking the cross-browser compatibility with different browsers. Integrating the API's in angular to show the data in frontend as per the logic provided.
• Strong skills on framework Angular/ React.JS/Ionic
• Data visualizations using Canvas or SVG, High chart, D3.js etc.
• Good Understanding on RWD, SPA & Hybrid app development
• Knowledge of XML, JSON, REST-API & Web services is essential
• Experience working with CSS preprocessors, Bootstrap, Material design
• Familiarity with Testing Automation and Deployment automation tools.

Please provide the following details:

• Current Location:
• Present CTC
• Expected CTC
• Notice Period

• 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team
• Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
• Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
• Must have strong database concepts and DB designing skills
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# coding should be MANDATORY
• working with C# DLL development and integration with Excel VBA

Interpersonal

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
• Should be able to work independently
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
• Effective time management skills
• Customer Focus, Willing to learn and self-teach any new technology
• Strong business and collaboration skills, and responsive to service needs and operational demands