Manager - Customer Success (AdTech, B2B SaaS)

Location: Goregaon, Mumbai

Job Type: Full-Time

Experience: 5+ Years

Industry: Event Management

Job Summary

We are hiring an experienced Client Servicing Manager to manage client relationships, understand business requirements, and ensure seamless execution of projects. The ideal candidate should have strong communication skills, a client-first approach, and the ability to coordinate effectively with internal teams to deliver exceptional results.

Key Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain long-term client relationships.
• Understand client objectives and communicate requirements to internal teams.
• Coordinate across multiple departments to ensure timely project execution.
• Manage client expectations and provide effective solutions when needed.
• Track project progress and maintain regular communication with stakeholders.
• Prepare account status reports and post-project reviews.
• Identify opportunities to expand and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction levels.
• Stay informed about industry trends and market developments.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
• Minimum 5 years of experience in client servicing, account management, or a similar role.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Preferred Skills

• Strong problem-solving and organizational abilities.
• Detail-oriented with a proactive approach.
• Ability to work in a fast-paced environment and meet deadlines.
• Professional and customer-focused mindset.

Benefits

• Competitive compensation package.
• Career growth and development opportunities.
• Collaborative and professional work environment.
• Exposure to diverse and challenging projects.

Apply now if you have a passion for client relationship management and delivering exceptional customer experiences.

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Account Manager

Sales · Revenue

📍 Noida · 🕐 Full-Time · 🧭 7-12 Years

The Mission

We aren't automating scripts — we're deprecating the era of manual-heavy testing entirely. TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.

Advance revenue growth by nurturing and expanding key accounts through strategic relationship management.

The Pillars of Impact

🚀 1. Account Expansion (50%)

• –Drive product adoption within key accounts.
• –Identify and execute upsell opportunities.
• –Expand footprint through cross-selling initiatives.
• –Maintain high-level client satisfaction and loyalty.

⚙️ 2. Stakeholder Engagement (30%)

• –Manage complex stakeholder relationships effectively.
• –Serve as primary contact for all client communications.
• –Navigate client organizations to identify key decision makers.

🧠 3. Strategic Insight (20%)

• –Analyze account performance to inform growth strategies.
• –Provide feedback to product teams for continuous improvement.
• –Utilize industry insights to enhance client engagement.

Must-Haves — Do not apply unless you have these

• ✓You must have experience in relationship management.
• ✓You must have the ability to identify upsell opportunities.
• ✓You must have experience in managing stakeholder relationships.

The Bar — What you must prove

Proven revenue growth from key account management.

Increased revenue by 30% year-over-year in previous roles.

Demonstrated ability to execute upsell strategies.

Successfully upsold products, achieving a 20% increase in sales.

Effective stakeholder relationship management.

Managed and retained top-tier clients for over 5 years.

Strong product adoption initiatives.

Led initiatives that boosted product adoption by 40%.

TECHJAYS

Senior Account Manager

Position: Senior Account Manager

Experience: 10+ Years

Industry: IT Services / Software Development / Technology Consulting

Location: Coimbatore / Hybrid

Joining: Immediate / Within 30 Days

Primary Skills: Enterprise Account Management, Strategic Client Relationships, Revenue Growth, Account Expansion, Consultative Selling, Commercial Negotiations, Account Profitability, Stakeholder Management.

Preferred Skills: AI/ML Services, Digital Transformation, Enterprise Software, HubSpot CRM, International Account Management, Agile Delivery.

About Techjays

At Techjays, we're helping businesses reimagine how they build, operate, and scale with AI at the core. We partner with organizations worldwide to design and deliver AI-powered software solutions that solve complex business challenges and create measurable business value.

Our global team brings together experienced technology professionals from organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini.

We work with clients ranging from innovative startups to large enterprises, delivering custom AI solutions, software engineering services, and digital transformation initiatives.

We're looking for a Senior Account Manager who can take ownership of strategic client relationships, drive account growth, and build long-term partnerships with enterprise customers.

This role goes beyond traditional account management. You will be responsible for understanding client business objectives, identifying new opportunities, growing existing engagements, managing commercial relationships, and ensuring long-term account success.

The ideal candidate combines strong business acumen, consultative selling capabilities, commercial ownership, and the ability to engage confidently with senior executive stakeholders.

Key Responsibilities

1. Strategic Account & Client Relationship Management

• Own and manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for client leadership.
• Build and maintain strong relationships with CXOs, VPs, Directors, and other key decision-makers.
• Understand client business objectives, technology roadmaps, operational challenges, and long-term priorities.
• Develop strategic account plans covering revenue targets, stakeholder mapping, growth opportunities, risks, and client retention.
• Act as a trusted advisor to clients, identifying opportunities where technology and AI solutions can create business value.
• Maintain strong client engagement throughout discovery, solutioning, project execution, and account expansion.

2. Revenue Growth & Business Development

• Own annual account revenue targets and drive consistent growth across assigned accounts.
• Identify opportunities for upselling, cross-selling, new projects, additional engineering teams, and new service offerings.
• Develop account expansion strategies based on client requirements and emerging business opportunities.
• Lead consultative discovery discussions to understand business challenges and identify potential technology solutions.
• Build business cases, ROI models, and commercial proposals to support client investment decisions.
• Maintain a healthy sales pipeline and provide accurate revenue forecasts.
• Drive renewals, contract extensions, and long-term engagement opportunities.

3. Commercial Ownership & Negotiations

• Lead commercial discussions and negotiations involving pricing, contracts, and engagement models.
• Manage Master Service Agreements (MSAs), Statements of Work (SOWs), rate cards, renewals, and change requests.
• Monitor account revenue, gross margins, delivery costs, and overall profitability.
• Identify commercial risks and take proactive measures to protect account margins.
• Work closely with finance, pre-sales, and delivery teams to ensure commercial commitments are realistic and sustainable.
• Balance client expectations with business objectives and organizational profitability.

4. Delivery Governance & Client Success

• Partner with engineering and delivery leaders to ensure projects meet agreed scope, quality, timelines, and commercial expectations.
• Participate in project planning, scoping discussions, and SOW preparation.
• Establish account governance through regular client reviews, monthly business reviews, steering committee meetings, and Quarterly Business Reviews (QBRs).
• Monitor client satisfaction, account health, delivery performance, and potential relationship risks.
• Manage senior-level escalations and lead recovery plans for at-risk accounts.
• Ensure effective communication between clients and internal delivery teams.
• Stay involved beyond contract closure to ensure successful execution and long-term client retention.

5. Consultative Selling & Solutioning

• Work closely with pre-sales and technical teams to understand client requirements and develop relevant technology solutions.
• Lead client discovery sessions and translate business challenges into solution opportunities.
• Drive proposals, solution presentations, and commercial discussions.
• Position Techjays' AI, software engineering, automation, and digital transformation capabilities based on client business needs.
• Communicate the business value, expected outcomes, and ROI of proposed solutions.
• Ensure that client expectations and commercial commitments are aligned with actual delivery capabilities.

6. Leadership & Account Management Excellence

• Mentor and guide junior account managers and support the development of account management capabilities.
• Establish structured account management processes, playbooks, reporting standards, and account health metrics.
• Improve pipeline visibility, revenue forecasting, and account performance reporting through CRM systems.
• Share market intelligence, client feedback, and growth opportunities with senior leadership.
• Contribute to service offering development and go-to-market strategies based on client insights.

Required Skills & Experience

Account Management & Enterprise Sales

• 10+ years of experience in enterprise account management, strategic client management, or consultative sales within the IT services or software industry.
• Proven track record of managing and growing high-value enterprise accounts.
• Demonstrated experience in account expansion, upselling, cross-selling, renewals, and revenue generation.
• Strong experience managing long-term, complex client engagements and multiple stakeholders.
• Experience handling international clients and global enterprise accounts.

Business & Commercial Acumen

• Strong understanding of account revenue, gross margins, profitability, pricing, and commercial planning.
• Hands-on experience negotiating MSAs, SOWs, rate cards, contract renewals, and change requests.
• Ability to develop account growth strategies, business cases, and ROI models.
• Experience managing revenue forecasts, sales pipelines, and account financial performance.
• Understanding of IT services engagement models, including Fixed Price, Time & Material (T&M), and Dedicated Teams.

Client & Stakeholder Management

• Proven ability to engage with CEOs, CFOs, COOs, VPs, and senior technology leaders.
• Strong consultative discovery and executive-level communication skills.
• Ability to identify key decision-makers, understand stakeholder dynamics, and influence complex buying decisions.
• Experience managing client escalations, resolving relationship challenges, and turning around at-risk accounts.

Technology & Delivery Understanding

• Good understanding of the software development lifecycle (SDLC), software engineering, and technology delivery models.
• Familiarity with AI/ML, automation, enterprise software, and digital transformation services.
• Ability to collaborate effectively with engineering, pre-sales, product, and delivery teams.
• Understanding of Agile methodologies and distributed delivery environments.

Tools & Reporting

• Hands-on experience with CRM platforms, preferably HubSpot.
• Familiarity with pipeline management, revenue forecasting, account reporting, and account health metrics.
• Strong presentation, negotiation, and business communication skills.

What We're Looking For Beyond Skills

• Business Ownership: Takes responsibility for account revenue, profitability, retention, and long-term growth.
• Strategic Thinking: Understands the bigger business picture and identifies opportunities beyond immediate client requirements.
• Executive Presence: Can confidently engage with senior decision-makers and build trusted business relationships.
• Commercial Mindset: Understands the balance between client satisfaction, delivery commitments, revenue, and profitability.
• Consultative Approach: Asks the right questions, understands business challenges, and positions solutions that deliver measurable value.
• Accountability: Remains involved throughout the client lifecycle, from opportunity discovery to successful delivery and expansion.
• Problem-Solving: Handles difficult client situations, escalations, and commercial challenges with a structured approach.
• Leadership: Can guide internal teams, mentor junior account managers, and influence stakeholders without relying on formal authority.

Nice to Have

• Experience building or scaling an account management function.
• Experience developing account management processes, playbooks, and performance metrics from scratch.
• Previous experience mentoring or leading a team of account managers.
• Familiarity with AI/ML services, intelligent automation, and enterprise AI solutions.
• Experience working with global clients and distributed engineering teams.
• MBA or relevant postgraduate qualification.

Join Techjays

If you're someone who can build lasting enterprise relationships, identify business opportunities, drive account revenue, and turn client partnerships into long-term business growth, we'd love to hear from you.

Tealbox Digital · Remote · 4 to 5 years' experience · ₹15–20 lakh per annum

Please fill the form to apply: https://forms.gle/pud95CYqzq1Vtb6t6

About tealbox

Tealbox is a paid media agency working with B2B SaaS and DTC brands. We focus on Meta Ads, Google Ads, and YouTube, with an emphasis on:

• Measurable outcomes
• Structured decision-making
• Clear written communication

We operate as a lean, craft-focused team where depth in core platforms is prioritized over breadth.

About the role

We're looking for a Strategic Account Manager who can think like a business partner and operate with the ownership mindset needed to drive results.

You'll own a portfolio of client accounts, becoming the trusted leader responsible for their long-term success. You'll develop a deep understanding of each client's business, translate their priorities into clear direction, guide key decisions, challenge clients constructively when needed, and ensure consistently high-quality delivery. Through this, you'll build trusted partnerships, create exceptional client experiences, and grow the value of your portfolio over time.

This role isn't built around playbooks. It requires someone who enjoys solving unfamiliar problems, can navigate uncertainty with confidence, and takes ownership of finding the best way forward.

What you'll own

• Business Growth: Understand client businesses, identify growth opportunities, and make commercially sound recommendations that drive measurable business outcomes.
• Client Management: Manage client relationships end-to-end, build trust with stakeholders, ensure proactive communication, create an exceptional client experience, and drive long-term client success and retention.
• Performance Marketing: Manage and optimise ads across platforms, understand campaign performance and metrics, and use insights to improve ad effectiveness and client outcomes.
• Strategic Execution: Translate client goals into action by aligning internal teams, managing stakeholders, and ensuring exceptional execution at every stage.
• Portfolio Growth: Strengthen and grow your portfolio by increasing ad spend under management, expanding client partnerships, and driving long-term retention.
• Pod Leadership: Build a high-performing pod by strengthening the team, improving how work gets done, and contributing to sustainable pod growth.

We're looking for someone who

• Has 4 to 5 years of experience in Account Management, Client Servicing, Performance Marketing, or a similar client-facing role.
• Has strong business acumen and can understand what drives growth for a business.
• Has strong hands-on experience with Google Ads and Meta Ads, including campaign management, optimisation, and performance analysis.
• Brings analytical thinking and can translate insights into clear recommendations and action.
• Is comfortable operating in ambiguity and solving problems without predefined answers.
• Has the curiosity and courage to question existing approaches and find better ways of working.
• Can effectively manage multiple priorities, stakeholders, and competing demands without compromising quality.

A note on what this role is not

This isn't a role where you'll simply manage timelines, coordinate meetings, or pass information between clients and internal teams. We're looking for someone who will understand the business behind every account, take ownership of outcomes, and help clients grow their revenues and help them hit their targets.

Why join Tealbox

• Tealbox is a place where you get as much ownership as you want to take up, with a lot of flexibility. Being a young organisation, the kind of people who thrive here are ones who are proactive, want to grow fast, and are accountable.
• You get to solve business problems directly with clients here. Here, you get to be the big fish of this pond, instead of a small fish in a large ocean. What that gives you is the ability to cause change directly with decision makers on the client’s side.
• We love our freedom, and we respect each other’s freedom. There’s infinite freedom, but that comes with infinite accountability and high trust that you’ll need to build and maintain with your teammates.
• There’s freedom to think as boldly as you’d like, as long as you can also see it through in your actions.
• You’ll work with people who prioritise logic and business first thinking over anything else. It means calling out anything that feels illogical or not aligned with helping clients' businesses grow.

If this sounds like the kind of role where you’d thrive, we’d love to hear from you.

About Codemonk

Codemonk is a product and digital engineering (PDE) services company. We build custom software across three service lines: Enterprise AI (knowledge retrieval, agentic workflows, process automation), Enterprise Application Engineering (portals, platforms, and enterprise integrations), and Computer Vision & Industrial AI (safety monitoring, quality inspection, spatial intelligence). We work with global enterprises, including a long-standing relationship with a Fortune 500 FMCG company, alongside specialized industrial and technology clients across India and Japan. About the role You'll own a portfolio of existing accounts spanning our largest strategic relationships and a set of smaller, recurring accounts. Twelve months in, you will be running structured account plans for your top accounts, owning the commercial relationship — pricing, negotiation, deal shaping — rather than relaying proposals from our pre-sales team. You'll have built a track record of self-originated cross sell and upsell opportunities across all three of Codemonk's service lines. On our very largest accounts, you'll operate alongside company leadership, who stay involved as executive sponsors — this role is the account strategist and day-to-day commercial owner, not a replacement for that senior relationship.

What you'll do

• Own the commercial relationship for a named portfolio of existing accounts, spanning global enterprise and mid-market industrial clients, from high-touch strategic accounts to lighter touch recurring ones

• Build and maintain structured account expansion plans — growth levers, quarterly roadmap, risk register — for your top accounts, and run regular account reviews.

• Proactively identify and pitch cross-sell and upsell opportunities across Codemonk's three service lines, rather than waiting for the client to ask

• Own pricing strategy and commercial structuring for deals within your accounts, partnering with our pre-sales team for technical scoping and estimates rather than simply passing their output through

• Track account health signals — utilization, satisfaction, delivery feedback — in partnership with delivery teams, and convert them into commercial conversations before they become risks

• Keep CRM records for your accounts accurate and complete, as a byproduct of running the account well — not as the job itself

• Partner with company leadership on executive-level engagement (client visits, roadmap workshops) for your most strategic relationships

What we're looking for

Required

• 5–7 years of experience in account management, client partnership, or enterprise sales within a project-based professional services, IT services, or software consulting environment (not primarily subscription/SaaS customer success)

• Experience owning commercial outcomes for enterprise accounts — pricing conversations, contract negotiation, deal structuring — not just relationship maintenance

• A track record of growing revenue within existing accounts through self-originated cross sell or upsell, not only responding to inbound requests

• Comfort translating technical capability into business value for enterprise stakeholders, and partnering closely with technical or pre-sales teams for deeper scoping

• Strong CRM discipline and follow-through

• Excellent stakeholder management skills, comfortable navigating multiple levels of a large enterprise organization Preferred

• Experience managing accounts in FMCG, manufacturing, or industrial sectors

• Experience selling AI, data, or software services specifically

• Exposure to international client engagement, particularly Japan

• Experience building and running structured account plans or quarterly business reviews

Tealbox Digital · Gurgaon · Hybrid, 3 days a week · 5–10 years' experience

₹20–26 lakh fixed + up to 20% variable

Please fill the form to apply: https://forms.gle/zi11r958i7hjneRQA

The bet we're making

Most of what a media buyer does today - building campaigns, structuring accounts, reading reports, spotting the obvious optimisation - is going to be absorbed by AI. Not in five years. Now.

If that's right, the scarce skill in an agency stops being platform expertise. It becomes two things. Knowing what to point the systems at. And being the person a client actually trusts.

We're hiring for that role. You'd own a portfolio of client businesses. You'd run them through an AI layer we're building. You'd be the human accountable for what comes out. Not an account manager who uses AI. Someone whose job is to get far more done per person than the industry thinks possible.

About Tealbox

We're a paid media agency for B2B SaaS and DTC brands, on Meta, Google and YouTube. Accounts run from ₹5 lakh to ₹5 crore a month in ad spend. Small team, serious about the craft. We're working out what an agency should be once the execution gets automated.

What you'd own

• The portfolio. A book of client businesses, end to end. Measured on whether clients stay and grow and on the portfolio's margin - not on what you shipped.
• The client relationship. You're the person they call. You bring a point of view they didn't ask for. You tell them the truth when it's inconvenient. You say no when no is right.
• Quality control at scale. The hard part. Twenty accounts of AI-generated analysis means twenty accounts of plausible-looking output. Some of it is wrong. All of it is spending someone's money. You're the check.
• The AI layer, applied. We build the systems. You decide how they're used on each account. You spot where they're working and where they're producing confident nonsense. You tell us what to build next.
• A small pod. A couple of people plus the systems. You coach them and set how the pod works.

Who we're looking for

Five to ten years in account management, client servicing, performance marketing or growth. We care more about the shape of your judgment than the label on your CV.

• Business judgment. You see what actually drives a client's business. When you see a number, you have an instinct for whether it's plausible before you check.
• Client trust. You've held senior relationships and kept them. You've challenged a client and been right.
• AI fluency you can show. Not "I use ChatGPT." You've changed how you work. You know where the tools break. You've built something other people now use.
• The scepticism to catch a wrong answer. You don't accept confident output because it's well formatted.

On advertising knowledge, read carefully. You need to read performance data with confidence. You need to hold your own with a media buyer. You need to be credible with a client about why performance moved. That's a real bar and we'll test it. You do not need to build campaigns yourself. We think the buying craft moves into the systems. What doesn't move is judgment about whether the output is any good. If you're a strong media buyer who wants to keep building campaigns, this job will frustrate you.

Compensation

Fixed: ₹20–26 lakh a year, depending on experience. Variable: up to 20% of fixed, paid twice a year. Three targets: client retention in your portfolio, portfolio margin, and accounts under management.

Why this is worth your time

• You'd be early on the thing everyone's about to do. Every agency will claim to be AI-native within two years. You'd have actually done it, with proof.
• Your output is your market value. If you can run twenty-five accounts where a peer runs six, you're worth several times that peer in the market. The variable is built to reflect that. This role makes you more valuable, not more locked in.
• Direct line to the founder building the system you use. Your feedback goes straight to the person building it.

The honest version

• The AI layer runs on a few accounts today. It's being expanded. Some of what you need will be ready when you join. Some won't. You'd shape it from real problems.
• The ramp is real. You start with five to eight accounts, not twenty. Twenty to thirty is where this goes within a year, if the systems deliver. That's the direction, not the starting line.
• Gurgaon-based, hybrid, three days a week in office; days agreed with Varun.
• We work to the outcome. When a client outcome, a launch or a live problem needs attention outside normal hours, we deal with it. That expectation grows with seniority. Three things come with it. Your manager owes you recovery time after a heavy stretch. Anything that causes repeated out-of-hours work gets fixed as a process problem, not absorbed. And nobody here measures commitment by response time at midnight.
• We're mid-repair. We're a founder-led business fixing how it manages people. You'd be joining during, not after.
• Nobody has done this job before. Including us.

How we'll hire

Four rounds, quick, and you'll know where you stand at every step.

1. Track record and business judgment: A conversation.
2. Assignment: A three-hour take-home exercise.
3. Client leadership: Assignment discussion and a live client role-play.
4. Values and ways of working: A two-way conversation.

If this sounds like the kind of challenge you’d enjoy, we’d love to hear from you.

Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)

About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.

Key Responsibilities

• Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
• Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
• Master Products: Develop expertise in our products to offer confident and effective guidance.
• Drive Value: Identify opportunities to enhance customer experiences and boost sales.
• Solve Problems: Proactively resolve issues, building trust and satisfaction.
• Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.

What We’re Looking For

• Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
• Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
• Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
• Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
• Quick Learner: A strong desire to learn about our products and the e-commerce landscape.

Why Join Us

• Competitive Pay: Reflective of your contributions and impact.
• Supportive Leadership: Work with innovative leaders who encourage growth.
• Career Development: Opportunities for learning and professional advancement.
• Recognition: A culture that celebrates hard work and creativity.
• Inspiring Environment: Be part of a team driving innovation in e-commerce.

What to Expect in the Hiring Process

1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
3. Final Culture Fit & Salary Negotiation Round with the Founder.

Job Opening: Sales Manager (SaaS / RegTech)

Client: Leading RegTech and compliance solutions company in India

Industry: Software (SaaS) / Compliance & Payroll Services

Location: Chennai

Role Overview

We are looking for an accomplished sales professional for our client's Chennai location. You will open doors in a defined territory and be responsible for achieving revenue targets from the prospective customer base.

Key Responsibilities

• Generate new business through cold calling and outreach.
• Follow up with prospects and arrange demos and meetings.
• Build and maintain strong knowledge of the products, industry competitors, and market trends and needs.
• Forecast, manage, and report on pipeline and sales activity.

Requirements

• Minimum 5 years of software or services sales experience in the IT industry.
• Experience selling SaaS, compliance, HRMS, or payroll products and services is highly desirable.
• Excellent written and verbal communication.
• Strong presentation skills, with the ability to manage influential clients and C-level customers across corporates.

About the Client

The client is a leading Regulatory Technology (RegTech) company in India that helps organizations across the country with ease of doing business. It offers a multi-tenant SaaS platform (web and mobile) backed by a comprehensive, near real-time legal and compliance database. It also provides compliance and payroll outsourcing services, with an in-house team of legal, compliance, and payroll experts serving clients across India.

Job Description :

We are looking for an experienced Sales Manager to drive international sales.. The role involves managing global clients, generating new business, and working closely with marketing and product teams to grow revenue across international markets.

Key Responsibilities

• Manage and grow international client accounts
• Generate new leads and close deals.
• Handle end-to-end sales cycle: prospecting, pitching, negotiation, and closure
• Build strong relationships with global customers and partners
• Work with marketing teams on lead generation and campaigns
• Identify new international markets and business opportunities
• Maintain sales pipeline and reports using CRM tools
• Meet monthly and quarterly sales targets

Required Skills & Experience

• 4–5 years of experience in international sales or business development
• Experience selling IT services, SaaS products, or AI solutions
• Strong understanding of sales and marketing fundamentals
• Excellent communication and negotiation skills
• Experience working with overseas clients and time zones
• Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)

Preferred Skills

• B2B sales experience
• Knowledge of digital marketing and lead generation
• Experience with US, UK, Europe, or Middle East markets

Why Join Us

• Work with cutting-edge IT / SaaS / AI products
• Exposure to global clients and markets
• Performance-based incentives and growth opportunities
• Fast-growing and collaborative work environment