Regional Sales Manager (USA)

Job Description

Mandatory Requirements 

• Experience in AWS Glue

• Experience in Apache Parquet 

• Proficient in AWS S3 and data lake 

• Knowledge of Snowflake

• Understanding of file-based ingestion best practices.

• Scripting language - Python & pyspark

CORE RESPONSIBILITIES

• Create and manage cloud resources in AWS 

• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies 

• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform 

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations 

• Develop an infrastructure to collect, transform, combine and publish/distribute customer data.

• Define process improvement opportunities to optimize data collection, insights and displays.

• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible 

• Identify and interpret trends and patterns from complex data sets 

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders. 

• Key participant in regular Scrum ceremonies with the agile teams  

• Proficient at developing queries, writing reports and presenting findings 

• Mentor junior members and bring best industry practices.

QUALIFICATIONS

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales) 

• Strong background in math, statistics, computer science, data science or related discipline

• Advanced knowledge one of language: Java, Scala, Python, C# 

• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake  

• Proficient with

• Data mining/programming tools (e.g. SAS, SQL, R, Python)

• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum)

• Data visualization (e.g. Tableau, Looker, MicroStrategy)

• Comfortable learning about and deploying new technologies and tools. 

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines. 

• Good written and oral communication skills and ability to present results to non-technical audiences 

• Knowledge of business intelligence and analytical tools, technologies and techniques.

Familiarity and experience in the following is a plus: 

• AWS certification

• Spark Streaming 

• Kafka Streaming / Kafka Connect 

• ELK Stack 

• Cassandra / MongoDB 

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools

Job Summary

We are seeking an experienced Agentic AI Architect to design and build enterprise-scale Agentic AI platforms that enable autonomous, intelligent, and collaborative AI agents. The ideal candidate will drive architecture, technology strategy, and AI engineering best practices while delivering scalable, secure, and production-ready AI solutions.

Key Responsibilities

• Design enterprise architecture and technical roadmap for Agentic AI platforms.
• Build scalable multi-agent AI systems with reasoning, planning, memory, and autonomous decision-making capabilities.
• Architect solutions using LLMs, RAG, vector databases, embeddings, prompt engineering, orchestration frameworks, and agent execution engines.
• Design reusable frameworks for agent orchestration, lifecycle management, governance, observability, and monitoring.
• Integrate AI platforms with enterprise applications, APIs, databases, messaging systems, and cloud services.
• Implement AI security, governance, privacy, compliance, guardrails, and Responsible AI practices.
• Evaluate and implement frameworks such as Google ADK, LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, and MCP.
• Lead architecture reviews, technical governance, design workshops, and solution validation.
• Develop Proof of Concepts (PoCs) to evaluate emerging AI technologies.
• Mentor engineering teams and establish architecture standards and best practices.
• Collaborate with Product, AI/ML, Data Engineering, Cloud, DevOps, and Security teams.
• Drive AI platform scalability, modernization, performance optimization, and cost efficiency.

Required Skills

• Strong expertise in Agentic AI architecture and enterprise AI solution design.
• Hands-on experience with Large Language Models (GPT, Gemini, Claude, Llama, Mistral).
• Strong knowledge of RAG, Vector Databases, Embeddings, Prompt Engineering, AI Memory, Knowledge Graphs, and AI Orchestration.
• Experience with Google ADK, LangChain, LangGraph, CrewAI, AutoGen, Semantic Kernel, MCP, or similar frameworks.
• Strong Python programming skills.
• Experience with FastAPI, REST APIs, Microservices, Distributed Systems, Event-Driven Architecture, Docker, Kubernetes, CI/CD, Git, and Azure/AWS/GCP.
• Knowledge of MLOps, LLMOps, AI Observability, monitoring, and production deployments.
• Strong understanding of AI Security, Governance, Responsible AI, and Enterprise Architecture.

Qualifications

• Master's or Ph.D. in Computer Science, Artificial Intelligence, Software Engineering, or a related field.
• 10+ years of software engineering experience.
• 5–7+ years of experience designing enterprise AI/ML platforms and distributed systems.
• Proven experience architecting production-grade Agentic AI solutions.

Preferred Experience

• Domain experience in Supply Chain, Manufacturing, Retail, Healthcare, Financial Services, or Enterprise Automation.
• Experience building multi-agent collaboration systems.
• Knowledge of AI Governance and Responsible AI.
• Enterprise Architecture and Cloud Certifications are preferred.

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: NodeJS
• Databases: MySQL/ MongoDB.

Job Summary:

What You Bring To The Team

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems For

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

• Must be fluent in writing high-quality and error-free content in English.
• Should have excellent grammar skills and vocabulary.
• Willingness to learn and adapt quickly.
• Notable research and time management skills.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

     Requirements

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bachelor degree in any domain
• He has experience of at least of 3 years filed of banking, insurance and microfinance.

About Xpresslane:

Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform

the way online shoppers buy, Democratize optimized checkout and post checkout

experience. We have achieved 100+ signups from D2C merchants in the last year alone and

are aggressively adding new features to help solve problems in their checkout process.

Engineering @Xpresslane:

We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to

design and UX is our topmost priority. We've implemented products using Go, Java,

Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.

Expertise

● 3-4 years of experience in Software Testing and development

● Work with developers and product managers to identify and plan for e2e testing,

monitoring applications and software systems

● Plan for automated testing as part of CI/CD

● Plan, Design and implement automated e2e testing

● Familiarity with JavaScript and NodeJS

● Familiarity with any e2e testing tools like Cypress, Protractor

● Work towards departmental and project deadlines

● Familiarity with tools like BrowserStack would be a plus

At the moment, we are looking for engineers for our Bangalore office.

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems