Customer Success Associate

Job Description.

1.      Cloud experience (Any cloud is fine although AWS is preferred. If non-AWS cloud, then the experience should reflect familiarity with the cloud's common services)

2.      Good grasp of Scripting (in Linux for sure ie bash/sh/zsh etc, Windows : nice to have)

3.      Python or Java or JS basic knowledge (Python Preferred)

4.      Monitoring tools

5.      Alerting tools

6.      Logging tools

7.      CICD

8.      Docker/containers/(k8s/terraform nice to have)

9.      Experience working on distributed applications with multiple services

10.  Incident management

11.  DB experience in terms of basic queries

12.  Understanding of performance analysis of applications

13.  Idea about data pipelines would be nice to have

14.  Snowflake querying knowledge: nice to have

The person should be able to :

Monitor system issues

Create strategies to detect and address issues

Implement automated systems to troubleshoot and resolve issues.

Write and review post-mortems

Manage infrastructure for multiple product teams

Collaborate with product engineering teams to ensure best practices are being followed

Skills required

·      Certified in Google Analytics (any popular certifier)

·      A minimum of 4+ years of experience in the web analytics domain

·      Consolidated knowledge of the GA4 platform

·      Excellent communication skills (written & verbal)

·      Good understanding of Analytics, Tag Manager, and Data Studio.

·      Basic knowledge of BigQuery & JavaScript

·      Familiar with HTML, CSS and Javascript, and will have the ability to read, reuse and customise code

·      Advanced understanding of Events Tagging and Custom dimensions.

·      Hands-on experience with data visualization (custom dashboards)

Roles and Responsibilities

·      Responsible for managing our Analytics (G4) and GTM accounts

·      Implementation of highly effective web data analytic solutions

·      Visualize customer behavioral data such as page/path analysis, clickstream, funnel progression, CTA optimization, page/site abandonment, etc.

·      Implement tagging and configuration that ensures data collection is accurate and adequate based on the business needs

In-depth knowledge in the following areas.

·      Determine tracking requirements.

·      Create functional and technical design (Dom Scrapping & Custom HTML) of the tags.

·      Install GTM container tag on the live/staging websites.

·      Create, publish and test tags on the live/staging websites.

·      Able to track the successful form submission.

·      Do regular Tag audits for the live/staging websites.

·      Coordinate with the marketing heads to understand and develop custom reports and dashboards.

·      Create specified digital analytics tagging standards to ensure robust and consistent data capturing.

·      Testing and validating the tracking using various debugging tools.

What you will do?

Project Management

• Work with the product management team to create an engineering roadmap that aligns with the product roadmap. 
• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Plan, execute and deliver projects as per schedule, content, and quality metrics.
• Manage the day-to-day activities of the engineering team using Agile practices.
• Keep stakeholders continually updated on the progress of projects and operations.
• Track and report engineering health metrics (such as bugs by severity, production incidents etc.)

People Management

•  Hire and mentor a team of engineers
•  Manage learning and development, and performance of your team.
•  Own, Conceptualize and Build a tech-focused team

Technical Work

•  Core stakeholder to all technical design and architecture of team.
•  Review code, test plans, and deployment plans.
•  Focus and Strengthen all aspects of reliability

What we look for?

Must Haves

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.

Good to Have

• Experience in telecom messaging software systems.
• Experience in distributed and scalable systems.
• Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress

SAP CONCUR

The ideal candidate should be a self-motivated, multi-tasker, and demonstrated team player. You will be responsible for the production support of software products and coordinating with various teams for support. You should have outstanding communication and Team-Player skills.

Educational Qualification: BCA, MCA or BE/B.Tech (CS)

Must-know technologies: Java,
Good to know technologies: DMN tools
Experience: 02 Years - 05 Years
Skill Level: Good

Responsibilities:

• Contribute to Java development work as well as the latest Decision model and notation tools

   

• Comply with coding standards and directions given by his direct manager Collaborate with an international and diverse team of Data Architects, Business Analysts, and Project Managers

• Tasks will be assigned and after completion, code need to be committed and task assigned for review by Senior Java developer

• Work with technology stakeholders to devise solutions that will fulfill business requirements and meet organizational strategic goals

• Develop application functionality which meets business requirements with high quality within given deadlines - develop maintainable, well-documented application functionality with an eye toward standardization, common components, simplicity, performance, robustness and other attributes of enterprise-strength solutions

• Thoroughly test all functionality - utilize detailed and thorough practices including negative testing, testing of boundary conditions, , and work collaboratively with business areas.

• Support interfaces between the deployment of developed applications and the decommissioning of legacy applications

• Support with the Development and Infrastructure Teams

• Design, and develop scalable, high-performance, highly reliable and secure applications using waterfall and agile methodologies

• Create reusable code

Designation - SDET

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us

Responsibilities:

• Responsible for the development of our web & mobile test automated frameworks and to execute tests to ensure product quality.
• Shall design and implement Automation framework, tests scripts, debugging and defining corrective actions.
• You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts)

Skill Requirement:

• Linux, Apache, MySQL, MongoDB
• Javascript, AngularJS, JQuery, HTML, CSS- Object-oriented programming with Java/Python/Ruby
• REST API testing / Automation
• Data Structures
• Tools : Cucumber, Protractor, Robot Framework, Selenium web driver, Jenkins/Bamboo

Who you are:

• A minimum of 3+ years of SDET or QA Engineering experience.
• Proficiency in Java, Python or other Object Oriented Language
• Ability to design and develop test automation frameworks in Java
• Ability to quickly learn new technologies in a dynamic environment
• Strong communication and collaboration skills
• Knowledge of Unit testing frameworks
• Knowledge on frameworks like Cucumber, Protractor , Django, Flask
• Knowledge on Selenium WebDriver
• Strong exposure to SDLC and STLC
• Knowledge on Mysql , MongoDB etc