Customer Success Associate

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

• About Team Sequoia

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

unbox, Quality check, Pack, Dispatch

Baby furniture Comapny

HunyHuny is a brand which deals in baby & maternity products. HunyHuny is recognised by startup India in the year 2020. We are dedicated to providing a comprehensive omnichannel experience through our expansive mother and baby store, currently established in Delhi NCR, Hyderabad, Pune,and very soon in other cities as well.

We are here to help you ease all your worries and cover all your requirements from pregnancy to postpartum till your baby is a confident young child past his/her toddler days.

What makes us different from other brands is affordability while maintaining the quality. Our products are of International standards with materials manufactured and imported from various Countries.

Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer who take pride in the work they do.

Krafty Solutions is a product design and development studio where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.

About You

If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Knowledge

• Strong knowledge of OOP, Java and Android SDK.
• Experience in RESTful, JSON and XML parsing, SQLite, Push Notification, Payment Gateway Integration, In app Purchase
• Experience of integrating third-party libraries.
• Hands on with Kotlin, Android-KTX libraries and Unit testing (Junit, Espresso, Mockito, Firebase Test-case)
• Hand on experience on Android UI Development (Material Design Component), multiple device resolution support, landscape and tablet support, multi-language & RTL support in layout.
• Understanding of App Lifecycle, Activity, Fragment, Background Service, Broadcast, Gradle, Memory management, Threading etc.
• Understanding of architecture design patterns like MVP and/or MVVM
• Android jetpack component(Room, DataBinding, LifeCycle, LiveData, Navigation, Paging, ViewModel, WorkManager)
• Proficient understanding of code versioning tools (e.g. GIT)
• Data binding library, constraint layout, RxJava concepts,
• Experience with publishing app on Google Play Console and managing the app lifecycle
• GraphQL knowledge is a plus

Responsibilities and Duties

• Overall responsibility and accountability for Android App
• Hands-on coding, systems analysis, design, and delivery of projects assigned.
• Overall App Design - code, performance, security, size
• Deliver new features, execute on the roadmap and plan for the future.
• Convert app requirements into actionable and tangible items for all stakeholders
• Release planning and timely integration with other stakeholders (product, backend, frontend, ui/ux etc)
• Proactive ANR, other crash fixes etc
• Continuously discover, evaluate, and implement new technologies to maximize development/performance etc
• Improve product quality through code reviews, writing effective unit tests, and collaborating with QA

Key Skills

• Kotlin, Java, RxKotlin, RxJava, Android SDK, Android Studio, Git Required
• Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
• Experience - 3-6 yrs

Benefits

• Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
• Work-Life Balance - Genuine work/life balance served at Krafty.
• A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
• Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
• Weekends Off - Saturday & Sunday Fixed Off

Key Skills:

• Must have good Communication.
• Individual contributor having good min 1-year hands-on experience on job portals & knowledge of social media hiring.
• Should be able to handle end to the end hiring process.
• Good with excel, reports & data management.
• Must have a proven track record hiring in the e-learning/publishing domain will be a plus.
• Should be presentable, thoughtful & have an understanding of the professional work environment.
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centres (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Responsibilities

• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “Great place to work”

We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.

Please see below the technical skillset required:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
• Thorough understanding of ReactJS and its core principles
• Experience with popular ReactJS workflows (such as Flux and Redux)
• Experience with AngularJS
• Experience with NPM and NodeJS
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, etc.
• Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.

• Solid understanding of Ruby along with Rails 3, 4 and 5
• Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
• Proficient with ActionCable, EventMachine, Websocket
• Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
• Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
• Proficient in HTML/CSS/Sass
• Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
• Experience in creating Ruby programs/scripts to automate tasks is a plus
• Experience with CMS systems like BrowserCMS is a plus

• Exp – 9+ yrs
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization is a solid plus
• Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus

Espresso Technologies Pvt. Ltd. Is looking for a Shopify & Woo Commerce Developer, with 2 - 5 years of work experience, developing e-commerce websites on Shopify & WooCommerce mandatorily and Megento optionally.

As a Shopify & WooCommerce Developer, you will be expected to create & maintain Espresso's e-commerce client websites.

Responsibilities

• Act as a Shopify expert, specializing in all facets of the ecommerce platform.
• Designing and implementing new features and functionality
• Ensuring high-performance and availability, and managing all technical aspects of the CMS such as WordPress+WooCommerce.
• Extending Shopify’s functionalities to next level using storefront APIs, liquid programming, meta fields, etc
• Setting up payment integration, shipping methods and taxes in Shopify platform
• Page speed optimization of Shopify + WooCommerce sites
• Thoroughly QA work prior to submission

Skills Required

• Strong hands to Install & Customize new Shopify theme
• Strong hands to Install & Customize new WooCommerce theme
• Demonstrated ability to code in Shopify Liquid, HTML/ CSS, JavaScript, jQuery.
• Proficiency in PHP/MYSQL
• A thorough understanding of cross-browser compatibility issues
• Understanding of and experience in the latest headless ecommerce technologies such as JAMSTACK, Gatsby etc.
• Knowledge in other e-commerce platform like Magento & BigCommerce will be a bonus.
• Excellent knowledge in code versioning best practices (Git) and takes pride in proper code hygiene
• Great attention to detail and be highly organized
• Ability to work methodically and meet deadlines
• Shopify Certification (preferred)

Espresso Tech, which does business as The Thrust, takes offline retailers, online. The main focus area is on the 4 L's of any e-commerce business.

• Landing Page - Website Development
• Lead Generation - Digital Marketing
• Logistics - Vendor and Shipping Management
• Ledger - Accounting & Compliances