Sr Manager - Customer Success (AdTech, B2B SaaS

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Must-Have Skills:

• Hands-on experience with airgap Kubernetes clusters, ideally in regulated industries (finance, healthcare, etc.).
• Strong expertise in CI/CD pipelines, programmable infrastructure, and automation.
• Proficiency in Linux troubleshooting, observability (Prometheus, Grafana, ELK), and multi-region disaster recovery.
• Security & compliance knowledge for regulated industries.
• Preferred: Experience with GKE, RKE, Rook-Ceph and certifications like CKA, CKAD.

Who You Are

• A Kubernetes expert who thrives on scalability, automation, and security.
• Passionate about optimizing infrastructure, CI/CD, and high-availability systems.
• Comfortable troubleshooting Linux, improving observability, and ensuring disaster recovery readiness.
• A problem solver who simplifies complexity and drives cloud-native adoption.

What You’ll Do

• Architect & automate Kubernetes solutions for airgap and multi-region clusters.
• Optimize CI/CD pipelines & cloud-native deployments.
• Work with open-source projects, selecting the right tools for the job.
• Educate & guide teams on modern cloud-native infrastructure best practices.
• Solve real-world scaling, security, and infrastructure automation challenges.

Why Join Us?

• Work on high-impact Kubernetes projects in regulated industries.
• Solve real-world automation & infrastructure challenges with cutting-edge tools.
• Grow in a team that values learning, open-source contributions, and innovation.

Position – SRE Engineer

Location – Navi Mumbai

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics-based diagnostic solution for Tuberculosis was recognized as one of the top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

About the Role:

We are seeking a highly skilled Site Reliability Engineer (SRE) to join our infrastructure team. The ideal candidate will bring deep expertise in Linux systems, cloud infrastructure automation, and network administration, with a strong focus on reliability, scalability, and performance. ensuring firewall/network security compliance.

Key Responsibilities:

• Develop and maintain automation scripts (Bash, Python, etc.) for system and cloud infrastructure operations.
• Manage, monitor, and troubleshoot Linux servers in production environments
• Familiarity with Network tools in Linus to triage network connectivity and performance issues .
• Configure, maintain, and secure network infrastructure including switches, routers, and firewalls.
• Design and execute Network Continuity Plans (NCP) and disaster recovery strategies.
• Collaborate with cross functional team for triaging and resolving site specific issues in production related to server deployment , SOP adherence , Triage and defect resolution
• Collaborate with developers and DevOps teams to define SLAs, SLOs, and error budgets.
• Implement proactive monitoring and alerting using modern observability tools.
• Participate in on-call rotations and incident response processes.
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Objectives of this Role:

• Build, automate, and manage scalable infrastructure and deployment pipelines to support development and production environments.
• Enable rapid, secure, and reliable software delivery across engineering teams.
• Ensure system availability, performance, and security in cloud and containerized environments.
• Implement and enforce best practices in CI/CD, observability, and incident response.
• Collaborate with cross-functional teams including software developers, QA, and product managers.
• Proactively identify and automate manual processes to improve engineering efficiency.
• 3–7 years of experience as an SRE, DevOps, or Systems/Network Engineer.
• Strong scripting skills (e.g., Bash, Python, or Go).
• Proficiency in Linux administration and performance tuning.
• Deep understanding of TCP/IP, routing, DNS, firewalls, and networking protocols.
• Hands-on experience managing network infrastructure and firewall rules (e.g., iptables, pfSense, Palo Alto, etc.).
• Docker (multi-stage builds, docker-compose)

Soft Skills

• Proactive problem-solving and ownership mindset
• Strong documentation and communication skills
• Ability to mentor junior engineers
• Curiosity to learn and experiment with emerging DevOps tools

Preferred Qualifications:

• Certifications such as CKA/CKAD, RHCE, AWS Certified SysOps Administrator, or Cisco CCNA/CCNP.
• Experience with service meshes (e.g., Istio), observability stacks (e.g., Prometheus, Grafana), or network policy management (e.g., Calico, Cilium).
• Exposure to secure DevOps practices and compliance standards (e.g., ISO, NIST).

To know more about us – https://haystackanalytics.in

Design, develop, and maintain full-stack web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js)

Build reusable, efficient, and scalable front-end components using React.js and modern JavaScript (ES6+)

Develop RESTful APIs and microservices using Node.js and Express.js

Design and optimize database schemas, queries, and indexing strategies in both MongoDB and PostgreSQL

Implement caching strategies using Redis to improve application performance

Design and maintain relational database models with PostgreSQL, including complex queries, transactions, and stored procedures

Implement responsive UI/UX designs and ensure cross-browser compatibility

Write clean, maintainable, and well-documented code following best practices

Participate in code reviews, testing, and debugging to ensure application quality

Collaborate with cross-functional teams including designers, product managers, and other developers

Optimize applications for maximum speed, scalability, and performance

Implement security best practices and data protection measures

Integrate third-party APIs and services as needed

Participate in Agile/Scrum development processes

Your Day-to-Day

1. Derive Insights and drive major strategic projects to improve Business Metrics and take responsibility for cost efficiency and Revenue management across the country
2. Perform Market research, Post Mortem analyses on competitor expansion and Market Penetration patterns. 
3. Provide in-depth business analysis and data insights for internal stakeholders to help improve business. Derive and launch projects in order to reduce the gaps between targeted and projected business metrics
4. Responsible for optimizing Carsome’s C2B and B2C customer acquisition and Dealer retention funnel. Work closely with Marketing and Tech teams to create, produce and implement creative digital marketing campaigns and drive CRM initiatives and strategies 
5. Analyse the Revenue flows and processes large datasets to gather process insights and propose process improvement ideas for Carsome across SE-Asia
6. Lead commercial projects & process mapping, from conceptualization to completion, to build or re-engineer business models, tools and processes.
7. Having experience in analyses and insights in dealing on Unit Economics, COGs and P&L will be preferred ,but not mandatory
8. Use Business Intelligence and Data Science tools to answer the appropriate business problems using SQL, Tableau or Python.
9. Coordinate with HQ Data Insights Team and manage internal stakeholders across departments to ensure the smooth delivery of strategic projects
10. Work across different departments/functions (BI,DE, tech, pricing, finance, operations, marketing, CS,CX) and also on high impact projects and support business expansion initiatives

Your Know-Know

• At least a Bachelor's Degree in Accounting/Finance/Business or the equivalent. 
• 3-5  years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Excellent Market Research, reporting and analytical skills, including carrying out weekly and monthly reporting
• Holds experience in working with Data/Business Intelligence Team
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities
• Good to have : Financial modelling, Developing financial forecasts , development of Financial - strategic plan/framework

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

About the role:

We are seeking a highly skilled Azure DevOps Engineer with a strong background in backend development to join our rapidly growing team. The ideal candidate will have a minimum of 4 years of experience and has have extensive experience in building and maintaining CI/CD pipelines, automating deployment processes, and optimizing infrastructure on Azure. Additionally, expertise in backend technologies and development frameworks is required to collaborate effectively with the development team in delivering scalable and efficient solutions.

Responsibilities

• Collaborate with development and operations teams to implement continuous integration and deployment processes.
• Automate infrastructure provisioning, configuration management, and application deployment using tools such as Ansible, and Jenkins.
• Design, implement, and maintain Azure DevOps pipelines for continuous integration and continuous delivery (CI/CD)
• Develop and maintain build and deployment pipelines, ensuring that they are scalable, secure, and reliable.
• Monitor and maintain the health of the production infrastructure, including load balancers, databases, and application servers.
• Automate the software development and delivery lifecycle, including code building, testing, deployment, and release.
• Familiarity with Azure CLI, Azure REST APIs, Azure Resource Manager template, Azure billing/cost management and the Azure Management Console
• Must have experience of any one of the programming language (Java, .Net, Python )
• Ensure high availability of the production environment by implementing disaster recovery and business continuity plans.
• Build and maintain monitoring, alerting, and trending operational tools (CloudWatch, New Relic, Splunk, ELK, Grafana, Nagios).
• Stay up to date with new technologies and trends in DevOps and make recommendations for improvements to existing processes and infrastructure.
• ontribute to backend development projects, ensuring robust and scalable solutions.
• Work closely with the development team to understand application requirements and provide technical expertise in backend architecture.
• Design and implement database schemas.
• Identify and implement opportunities for performance optimization and scalability of backend systems.
• Participate in code reviews, architectural discussions, and sprint planning sessions.
• Stay updated with the latest Azure technologies, tools, and best practices to continuously improve our development and deployment processes.
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• Mentor junior team members and provide guidance and training on best practices in DevOps.

Required Qualifications

• BS/MS in Computer Science, Engineering, or a related field
• 4+ years of experience as an Azure DevOps Engineer (or similar role) with experience in backed development.
• Strong understanding of CI/CD principles and practices.
• Expertise in Azure DevOps services, including Azure Pipelines, Azure Repos, and Azure Boards.
• Experience with infrastructure automation tools like Terraform or Ansible.
• Proficient in scripting languages like PowerShell or Python.
• Experience with Linux and Windows server administration.
• Strong understanding of backend development principles and technologies.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Experience with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps
• Excellent problem-solving, critical thinking, and communication skills.
• Have worked in a product based company.

What we offer:

• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• Collaborative, dynamic, and fun work environment
• Possibility to work with cutting-edge technologies and innovative projects

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.