Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles
Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.
Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success
Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.
Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)
Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).
Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).
Mandatory (Company): B2B SaaS (Technical complex)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Team: US Recruiting
Division: Operations
Location Gurgaon / Noida
Role Overview
This is front line management role and candidate selected will be responsible for day-to-day successful operations of US IT Full Lifecycle Recruitment Team and individual performance targets. Your key responsibilities will be to meet process metrics as per defined service level agreements (SLAs) and quality standards. As leading face of team this role requires a self-motivated, excellent communicator and equally hands-on to mentor, coach and support team meeting process objectives and deliverables and meet and exceed performance.
Key Accountabilities
As a team leader, your primary role will be to provide high quality, consistent and effective support in a timely manner in one or more areas listed below:
• To research Internal and External job boards and other websites for suitable candidates based on keyword searches and, Google, Xray and other open sources
• Expertise in creating and amending Boolean search strings
• Candidate management: screening interview, assessment, interview co-ordination, taking and sharing feedback, negotiations, post offer candidate engagement, onboarding – co-ordinate with concerned stakeholder for smooth onboarding and pipeline readiness for offered positions
• Job management: timely, relevant and adequate numbers of profiles submissions, volume management and successful closure
• Stakeholder / client management: understanding requirements, challenges and recommend and support in filling positions
• Meeting self and team’s daily targets
• Identifying and allocating roles / work allocation to the team
• Monitoring and reporting on team and individual performance across the team.
• Meeting individual recruitment targets – sourcing and submittals
• Providing training / refresher sessions for the team members whenever required
• Sample quality audits on candidate profiles being shortlisted by the team before they are sent to the stakeholders / consultants
• Ensuring candidate information is updated efficiently and accurately on the system
• Manage the workload of a team & ensure work is completed as per defined priority & business SLAs
• Ensure adherence to process guides and SOPs to ensure smooth service delivery
• Responsible for organizing & delivering training and maintaining training manuals.
• Monitoring and reporting on team and individual performance across the team.
• Regularly report any issues and changes to business teams with solution approach
• Ensure client / business expectations are met at a minimum exceeded as the norm.
• Effective management & control of escalations / complaints/ conflicts and keeping line manager updated on real time basis
• Drive changes in process & implementing agreed plans and actions
• Look for opportunities for continuous process improvements
• Drive organizational initiatives to meet organizational goals
• Ensuring self and team adherence to requirements of Data Transfer Agreement and various other company policies and procedures.
• Manage access through JGL review
• Follow business updates from time to time
• Providing feedback to team members on their performance, productivity and code of conduct and overall performance management
• Manage operational queries from team, recommend solutions, escalate where necessary
• To support the successful transition of new offshore activities / work streams
• Engage with the stakeholders both on email and call for query resolution and discussions
• Respond to recommendations for improvement from the business on the quality of the candidates supplied.
• Provide support across all of the teams within the company , supporting other teams to improve their knowledge and processes
• Ensure awareness and understanding of dashboards / KPI’s / SLA’s performance
• Ensure the team meet and exceed SLAs at all times
• Ensure 100% accuracy of the work being delivered by the team following the agreed quality guidelines
• Ensure all activities are aligned to the company's brand values
Skills & Experience Must Have
• Overall 5+ years of experience in US IT full lifecycle recruitment including candidate, job and client / stakeholder management
• Minimum 2 year of experience as a Team Leader or similar role
• Hands-on experience of job boards like LinkedIn Recruiter, Monster, Dice, CareerBuilder etc.
• Sound knowledge of IT skills in the US Job Market – tax terms, work authorizations, work types etc.
• Expertise in preparing and using search strings and techniques (Boolean, Xray searches etc.)
• Experience in mentoring, coaching and sharing feedback
• MIS and Reporting with sound experience in MS Office (like Word, Power point Excel & Outlook)
• Excellent communication skills (written and verbal) – an extrovert with strong comprehension, articulation and presentation skills
• In-depth knowledge of performance metrics
• Experience with organizing training programs
• Sense of ownership and pride in your performance
• Critical thinker and problem-solving skills
• Eye for detail with strong planning, analytical, prioritization and multi-tasking skills
• Team player, self-motivated, proactive and energetic
• Good time-management skills
MongoDB
React.js
NodeJS (Node.js)We are looking for an experienced Sr. Software Engineer to drive the design, architecture, and delivery of scalable B2B products from our Bangalore office. This role requires a strong hands-on technologist who can lead a team of engineers, make sound architectural decisions, and collaborate cross-functionally with Product, Design, DevOps, and Customer Success teams.
As a Sr. Software Engineer, you will play a critical role in shaping the technical direction of our platform, ensuring high-quality engineering practices, and delivering enterprise-grade solutions to our customers. This job can quickly grow into a Technical Lead position.
**Key Responsibilities**
🔹 Technical Leadership
Own end-to-end technical architecture and system design for core product modules.
Drive scalable, secure, and high-performance backend and frontend solutions.
Conduct design reviews, code reviews, and ensure adherence to engineering best practices.
Evaluate and introduce new technologies where appropriate.
🔹 Team Management
Lead, mentor, and grow a team of 5–6 engineers.
Foster a culture of ownership, accountability, and innovation.
Support hiring, onboarding, and mentoring.
🔹 Product Delivery
Collaborate closely with mangement to translate business requirements into technical solutions.
Drive sprint planning, estimations, and delivery timelines.
Ensure predictable, high-quality releases aligned with business goals.
🔹 Quality & DevOps
Champion CI/CD practices, automated testing, and DevOps processes.
Ensure system reliability, uptime, security, and performance monitoring.
Participate in incident management and root cause analysis.
🔹 Stakeholder Collaboration
Work cross-functionally with Sales, Customer Success, and Support teams for enterprise deployments.
Communicate technical decisions clearly to non-technical stakeholders.
**Required Qualifications**
4+ years of software development experience in product-based companies.
Strong experience with modern backend technologies (e.g., Java, Node.js, Python, or similar technologies).
Experience with frontend frameworks (React, Angular, or similar).
Solid understanding of microservices architecture and RESTful APIs.
Experience with cloud platforms (AWS, Azure, or GCP).
Strong knowledge of databases (SQL and NoSQL).
Experience building scalable B2B SaaS products.
**Preferred Qualifications**
Experience with multi-tenant SaaS architecture.
Familiarity with enterprise integrations (SSO, APIs, third-party systems).
Experience handling high-scale systems with large enterprise clients.
Exposure to security and compliance standards (ISO, SOC2, GDPR).
**Key Competencies**
Strong problem-solving and system design skills.
Excellent communication and stakeholder management skills.
Ability to balance hands-on coding with leadership responsibilities.
Strong ownership mindset with attention to detail.
Ability to thrive in a fast-paced, product-driven environment.
**What We Offer**
Competitive compensation and performance bonuses.
Opportunity to work on cutting-edge B2B products.
Collaborative and growth-oriented culture.
Health insurance and wellness benefits.
If you are passionate about building scalable B2B platforms and leading high-performing engineering teams, we would love to hear from you.
Job Specification – Recruitment Lead
Experience: end-to-end recruitment experience, including niche and leadership hiring.
Domain Knowledge: Strong exposure to IT hiring, preferably within the Salesforce ecosystem.
Technical & Process Skills: Proficient in sourcing, headhunting, ATS management, and recruitment analytics.
Stakeholder & Team Management: Skilled in managing business leaders and driving recruiter performance.
Networking & Market Insight: Capable of building talent pipelines and leveraging industry networks.
Communication: Excellent interpersonal, negotiation, and presentation skills.
Agility & Ownership: High adaptability with a fast paced & high results-driven and process-oriented approach.
KRA will involve-
End-to-End Hiring – Manage full-cycle recruitment to ensure timely and quality closures within a TAT of max 45 days.
Niche & Leadership Hiring – Independently manage Salesforce niche, senior, and confidential mandates through headhunting.
Team Performance – Lead and drive consistent results with 3 successful joining's per recruiter per month.
Process Compliance & Excellence – Ensure adherence to hiring process, data accuracy, ATS upkeep, candidate verification, and defined process flow.
Recruitment Strategy – Design and execute effective sourcing and hiring strategies.
Talent Pipeline – Build and sustain a strong Salesforce talent network for future needs. Coach team members on follower development on LinkedIn for pool creation.
Strategic Projects – Lead initiatives like ATS implementation, salary benchmarking, and employer branding.
Javascript
HTML/CSS
Angular (2+)React.js
jQuerySenior UI Developer
Role Objectives
- Participate in complex design and software development tasks within schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect
- Hands-on development and implementation of solutions including configuration of platform components and custom development
- Tasks associated with testing and documentation of solution implemented
Also
-
Must be capable of coding and unit testing their code
-
Team player with good interpersonal skills
- Should have strong analytical skills
- Good communication skills
- Handlinh several priorities and delivering results in time in a high-pressure, dynamic environment.
Adobe Illustrator● Conducting user research and testing
● Developing wireframes and task flows based on user needs
● Collaborating with Designers and Developers to create intuitive, user-friendly
software
● Understand product specifications and user psychology
● Conduct concept and usability testing and gather feedback
● Create personas through user research and data
● Define the right interaction model and evaluate its success
● Develop wireframes and prototypes around customer needs
● Find creative ways to solve UX problems (e.g. usability, findability)
● Work with UI designers to implement attractive designs
● Communicate design ideas and prototypes to developers
● Keep abreast of competitor products and industry trends
● Owning all phases of the design lifecycle from user research (primary and
secondary) to ideation, design execution and user testing
● Designing well thought out experience flows and creating storyboards, user
flows, process flows and site maps to effectively communicate interaction and
design ideas
● Collaborating effectively with product, engineering, and management teams
● Iterating based on user feedback and activity, in order to enhance the user
experience
C++C
Must have Skilled and Should Currently have Hand-on experience:
- Programming Language: C, C++
- Operating System: Linux
- Debugging Tools: Valgrind / GDB - required
- Version Control: (Stash- nice to have) & (Git – Required)
- Build and Deployment: Bamboo – nice to have
- Operating System: Linux
- Experience: 5 to 8 years (Min. 4 years)
Email protocols: IMAP, pop, SMTP, etc
You can discuss the below job profile with the candidate before filtering them to the first round.
Role:
- Would be working on Development and Production Support of Email Mx Product which uses email protocols (POP, IMAP, and SMTP) developed on C, C++ technology on Linux Platform.
- Technologies they get to learn: C, C++, GDB, Valgrind, python (python to a certain extent).
- Protocols they get to learn: POP, IMAP, and SMTP and also any and every communication happening in Email Platform
- Source Control: Git, Stash
- Build and Deployment: Bamboo
- Operating System: Linux
- Debugging a Multicomponent – Multi-Threaded – Multi-Server Environment of a Live Product Deployed to Tier – 1 Customer.
- Opportunity for Improving CPU of exiting product.
- Opportunity for Memory optimization along with some good
Android Development
Java## Technical Background
* 1-2+ year of development experience with Android.
* Some experience with HTML, SVG and CSS.
* Experience with Test Driven Development and creating automated unit test using JUnit.
* Able to create a rich UI with thoughtful inputs in UX.
* Fluent in Object-Oriented programming.
* Aware of Component-Based design and Dependency Injection pattern.
* Should know how to publish and maintain an app (or little bit of DevOps).
## Soft Skills
* Able to work with multiple responsibilities.
* Take ownership in the work.
* Willing to work long hours or walk the extra mile.
* Getting to the source of the problem is more important, than putting a band-aid on.
* Code should be easy to read and be its own documentation.
* Shouldn't have an "it works, it's fine" attitude.
Python
Amazon Web Services (AWS)
DockerRequired Skills and Experience
- 4+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
- 4+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
- Building and running Docker images and deployment on Amazon ECS
- Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
- Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
- Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
- Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
- Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
- Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
- Understanding of IAM, RBAC, NACLs, and KMS
- Good communication skills
Good to have:
- Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
- Knowledge of database administration such as MongoDB.
- Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
- Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
- Establish and promote DevOps thinking, guidelines, best practices, and standards.
- Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.
Swift
iOS App Development
PHP
CodeIgniter
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon