Manager - Customer Success (AdTech, B2B SaaS),

Job Description

Who we are looking for:

A Senior consultant with proven technical and consultative experience, fluent Japanese language proficiency, and expected to be strong in both technical and interpersonal skills. A Senior Consultant must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. You will actively contribute to improving operational efficiency on projects and internal initiatives. Deliver timely engagements and work closely with Practice Directors to drive training and education, career development, performance development, and collaboration across the team. In line with Optiv’s commitment to quality, you will confirm that work is of the highest quality as per Optiv’s quality standards, by reviewing the work provided by other members.

How you’ll make an impact:

• Comfortably deliver solo-based work or act as "point" for complex projects

• Acts as technical escalation point to assist other consultants

• Lead in creation, development and delivery of custom security solutions

• Lead security and compliance program-related development and implementation efforts

• Design, implement and educate on specific security processes

• Effectively provide knowledge transfer and post-engagement support activities as necessary

• Excellent team communicator

• Mentor less experienced consultants

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISACA, ISC2 etc.

• Consistently complete administrative project tasks like time and expense entry, status reporting, and project completion reporting

• Support and occasionally lead practice related development efforts including training and awareness, performance development and cyber strategy accelerators

• Act as contributor in Optiv communities for solutions of focus.

Qualifications

• Bachelor's degree and related work experience

• Proven security architecture experience

• Strong knowledge of multiple security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance

• Strong understanding of networking (TCP/IP, OSI model), operating system fundamentals (Windows, UNIX, mainframe), security technologies (firewalls, IDS/IPS, etc.) and application programming/scripting languages (C, Java, Perl, Shell)

• Strong understanding of regulatory requirements and compliance issues affecting clients related to privacy and data protection, such as PCI DSS, GLBA, Basel II, EU Data Protection Directive, International Cross Border, and U.S. State Data Privacy Laws

• Expert knowledge of using Microsoft Office

• Ability to build relationships with and influence other functional areas

• Well-developed negotiation skills

• Ability to build consensus

• Solid business acumen and basic project management expertise.

• Ability to manage multiple tasks in parallel

• Willingness to travel to meet client needs.

Good-to-Have Criteria

• Professional certifications such as CISSP, CISM, CISA, CEH, or equivalent
• Exposure to cloud security platforms (AWS, Azure, GCP)
• Experience in data privacy & cross-border compliance projects
• Advanced skills in automation, scripting, or security orchestration
• Previous consulting experience with global clients
• Participation in professional associations (ISACA, ISC2, etc.)
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Mandatory Criteria:

• Need candidate having Fluent Japanese language proficiency.
• Need candidate from Cybersecurity companies Only.
• Certifications required by the candidate - (Either from given two) - ISO 27001 or CISSP
• Candidate should have experience in Security architecture & Consulting
• Candidate should have Strong expertise in networking, operating systems (Windows/UNIX/mainframe), firewalls, IDS/IPS
• Candidate should have Knowledge of scripting/programming languages (C, Java, Perl, Shell)
• Candidate should have Hands-on experience in vulnerability assessments, incident response, policy creation, governance
• Candidate should have Strong understanding of regulatory frameworks (PCI DSS, GLBA, Basel II, EU Data Protection, US State Privacy Laws)
• Candidate should have Excellent client-facing and stakeholder management skills
• Candidate should have Ability to mentor, lead projects, and work in diverse teams
• Candidate should be Willing to travel as per business/project requirements

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record in sales to lead and expand our presence in the Punjab state. Ambitious and energetic candidates required expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

• Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer feedback.
• Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
• Market Analysis: Stay updated on industry trends, customer needs to inform product development and sales strategies. Conduct market research,competition & competitor analysis to identify opportunities for growth.
• Sales Process Optimization: Implement & improve sales processes, systems & follows the best practices in sales and customer relationship management, use tools to enhance efficiency & effectiveness. 
• Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights and recommendations for improvement. Present reports to senior management to track progress and make informed decisions.
• Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns, promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction through effective communication and support.
• Collaboration: Identify and establish strategic partnerships with educational institutions, organizations & other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

• Proven working experience as a State Sales head in K-12 or CBSE school business, 
• Proven sales track record, computer Proficiency for proposal development & CRM tools
• Market knowledge, strong relationship is expected with ability to build rapport
• Good analytical & Strong problem solving skills, listening and questioning skills, combined with the ability to interact confidently with clients, able to work under pressure in result oriented manner
• Graduate from any branch computer science, MBA, BA, B.Com  
• Edtech/Book publisher or sales & marketing experience are added advantages

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

10) Handling a team of 15-20 members.

Job description:

Job Title: Sales Associate (B2B – SaaS / AI Solutions)

Location: Gurgaon

Department: Sales

About the Role

We are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.

Key Responsibilities1. Lead Engagement & Prospecting

• Act as the first point of contact for prospective B2B clients
• Qualify inbound and outbound leads based on business requirements
• Understand client needs and align them with product capabilities

2. Product Demonstrations

• Schedule and conduct clear, structured product demos
• Deliver compelling technical walkthroughs showcasing SuperBot’s value proposition
• Address client queries and objections effectively

3. Account Management & Retention

• Build and maintain strong relationships with existing clients
• Serve as a primary point of contact for day-to-day client requirements
• Ensure high levels of customer satisfaction and engagement

4. Financial Operations

• Manage post-sales activities including billing and invoicing
• Track payments and follow up proactively on outstanding dues
• Coordinate with internal teams to ensure accurate financial records

5. Churn Mitigation & Escalation

• Monitor account health and identify early signs of client dissatisfaction
• Take proactive steps to resolve issues and reduce churn
• Escalate critical concerns to the Client Success Manager (CSM)
• Support resolution by coordinating between client expectations and internal capabilities

6. Internal Liaison

• Act as a communication bridge between clients and internal teams
• Translate client feedback into actionable insights for the Tech team
• Contribute to improving AI conversation flows and overall product performance

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or any related field
• 1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.
• Strong communication and presentation skills
• Ability to understand technical products and explain them clearly
• Good organizational and follow-up skills
• Problem-solving mindset with attention to detail

Preferred Skills

• Experience in SaaS / AI / Voicebot solutions
• Familiarity with CRM tools and sales pipelines
• Basic understanding of client success and retention strategies

What We Offer

• Opportunity to work with cutting-edge AI solutions
• Dynamic and growth-oriented work environment
• Exposure to end-to-end sales and client lifecycle management

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?
• If you get shortlisted for this role, How soon would you able to join the organisation?

Education:

• Bachelor's (Required)

Experience:

• IT Sales/B2B Sales: 1 year (Required)

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

Please find the JD below: 

• Candidate should have good Platform experience on Azure with Terraform. 
• The devops engineer needs to help developers, create the Pipelines and K8s Deployment Manifests. 
• Good to have experience on migrating data from (AWS) to Azure. 

• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms. 
• VMs to be provisioned on Azure Cloud and managed. 
• Good hands-on experience of Networking on Cloud is required. 
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services. 
• Kubernetes, Storage, KeyValult, Networking (load balancing and routing) and VMs are the key infrastructure expertise which are essential. 

• Requirement is to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue green/canary deployment models etc). 
• The experience in AWS is desirable. 
• Python experience is optional however Power shell is mandatory. 
• Know-how on the use of GitHub 
• Administration of Azure Kubernetes services 

Beyond Design is looking for a senior UI designer who is interested in creating trends. Applicants with strong interest in creating user interface applications with pixel perfect look, feel designs and implementation guides are the ones for us. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

You should be excited about research and analysis and also be open-minded with an unquenchable thirst for new approaches and solutions to real-world problems faced by a common man.

Skills needed

• From a brief, produce concepts for layouts and develop these concepts based on feedback given.
• Finish designs to a highly-detailed, professional level.
• Create wireframe specifications (complete with annotation) for developers to implement.
• Work with developers to communicate specs, ensure correct implementation and work through any problems encountered.
• Design web, mobile and tablet friendly applications.
• Visual design definition, direction and execution.
• A designer with a holistic approach to design, who is able to draw on key insights from different parts of an organization.

• Solid knowledge of design theory, especially principles of logo, graphic/ UI design and usability.
• A keen aesthetic sensibility, with an eye for crafting visually appealing designs to high levels of detail.
• Strong interpersonal and communication skills.
• A people person and leader who knows how to get people involved and motivate them to collaborate in design discussions.
• Hands-on knowledge of Adobe Creative Suite (especially Photoshop and Illustrator), CSS and HTML, JavaScript skills.
• A good listener and facilitator who knows how to facilitate constructive design discussions.

About Sportz Interactive

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Designation: Senior Associate 

Office Location: Goregaon East, Mumbai

Position description:

3+ years of experience in database development.

Primary Responsibilities:

• Understand requirements from front end applications developers
• Write advanced queries, stored procedures, cursors, functions & triggers
• Conduct code reviews
• Work with high-traffic application servers
• Complete understanding of various DB like Postgresql, Mongo DB, MySQL 
• Ability to identify root cause and mitigate issues
• Ability to lead a team of DB developers

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented, Strong communication skills.

Functional: Oracle SQL, PostgreSQL Development - TSQL, Advance Queries, Query Optimization, Stored Procedures, Triggers & Cursors, Database Design, Indexes, Joins, ETL tools like SSAS, SSIS, High Data Volume Processing, DB Backup/Recovery.

• Well versed in Core Java, OOPs concepts, collections, multi-threading, concurrency, lambdas, and streams.
• Hands-on knowledge of Spring Core, MVC, JPA, Security, transaction
• Working knowledge of REST API designing as well as development, using Spring.
• Exposure to Spring Boot, Docker, Kubernetes, OpenShift for the microservices environment.
• Savvy with SQL and database concepts.
• Ability to use frameworks like JUnit, Mockito, etc., for implementing unit testing.
• Sound understanding of code versioning tools, such as Git/bit bucket with Maven.
• Should have worked in a CI/CD environment with TeamCity/Jenkins.