Job Title: Client Success & Content Lead
Location: Mumbai/Delhi NCR candidates only
Work Mode: Remote
Shift Timings: Rotational Shift (US + Domestic)
Experience: 4–8 years
Industry: B2B SaaS | Sales Enablement | Learning & Development
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our enterprise footprint, especially with North American clients; we are looking for a Client Success & Content Lead who can own both content excellence and client outcomes.
Role Overview
The Client Success & Content Lead will play a critical role at the intersection of our content strategy, client success, and stakeholder management. This individual will be responsible for designing impactful learning content while acting as a trusted partner to the North American enterprise clients—ensuring adoption, engagement, and measurable ROI from the Master-O platform.
This role is ideal for professionals with a client-facing background in L&D, Process Training, Instructional design, or Enterprise Client success, particularly within B2B SaaS environments.
Key Responsibilities
Client Success & Stakeholder Management
- Act as the primary point of contact for Enterprise clients, ensuring seamless onboarding, engagement, and long-term success on the Master-O platform
- Build and manage relationships with senior client stakeholders, including L&D Heads, Sales Leaders, HR, and Enablement Teams
- Understand client learning needs and translate them into effective content strategies
- Conduct regular client cadence calls, performance discussions, and success planning sessions
- Collaborate with internal product, sales, and tech teams to resolve client needs and drive adoption
- Handle clients across multiple geographies, including large US-based organizations, requiring flexibility with rotational shifts
Content Strategy & Creation
- Lead the end-to-end content lifecycle—from needs analysis and instructional design to content creation and optimization
- Design high-impact, outcome-driven learning content such as sales playbooks, product training, microlearning modules, assessments, and simulations
- Ensure content aligns with adult learning principles, enterprise standards, and Master-O’s gamified learning philosophy
- Customize content for different industries, roles, and enterprise use cases
- Review and continuously enhance content effectiveness using learner engagement and performance data
Required Skills & Experience
· 4–8 years of full-time experience in Content Creation, Learning & Development, Training, or Client Success roles
· Strong experience working with external stakeholders and enterprise clients
· Prior experience in B2B SaaS companies is highly preferred
· Exposure to enterprise-level corporate clients, especially US-based organizations, is a strong plus
· Proven ability to design and deliver learning content for business impact, not just knowledge transfer
· Excellent communication, presentation, and relationship management skills
· Strong understanding of sales enablement, L&D frameworks, or capability building programs
· Ability to work independently in a remote setup and manage rotational shifts effectively
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
React.js
Flutter
Amazon Web Services (AWS)Candid answers by the company
Gurugram
Company social profiles
Similar jobs
MongoDB
RedisRole Description
This is a full-time on-site role for a Python Developer located in Pune. The Python Developer will be responsible for back-end web development, software development, and programming using Python. Day-to-day tasks include developing, testing, and maintaining scalable web applications and server-side logic, as well as optimizing performance and integrating user-facing elements with server-side logic. The role also demands collaboration with cross-functional teams to define, design, and ship new features.
Key Responsibilities
- Lead the backend development team, ensuring best practices in coding, architecture, and performance optimization.
- Design, develop, and maintain scalable backend services using Python and Fast API.
- Architect and optimize databases, ensuring efficient storage and retrieval of data using MongoDB.
- Integrate AI models and data science workflows into enterprise applications.
- Implement and manage AWS cloud services, including Lambda, S3, EC2, and other AWS components.
- Automate deployment pipelines using Jenkins and CI/CD best practices.
- Ensure security and reliability, implementing best practices for authentication, authorization, and data privacy.
- Monitor and troubleshoot system performance, optimizing infrastructure and codebase.
- Collaborate with data scientists, front-end engineers, and product team to build AI-driven solutions.
- Stay up to date with the latest technologies in AI, backend development, and cloud computing.
Required Skills & Qualifications
- 3-4 years of experience in backend development with Python.
- Strong experience in Fast API framework.
- Proficiency in MongoDB or other NoSQL databases.
- Hands-on experience with AWS services (Lambda, S3, EC2, etc.).
- Experience with Jenkins and CI/CD pipelines.
- Data Science knowledge with experience integrating AI models and data pipelines.
- Strong understanding of RESTful API design, microservices, and event-driven architecture.
- Experience in performance tuning, caching, and security best practices.
- Proficiency in working with Docker and containerized applications.
- 6-8 years direct experience as a SQL Developer.
- 3+ years’ experience in ETL tools like SSIS, SSRS- Reports
- Proven Microsoft T-SQL skills.
- 3+ years of Data Analysis in a financial institution is preferred.
- Demonstrated knowledge of large, relational databases and data structures.
- Strong experience in database security
- Strong understanding of ETL concepts.
- Proficient in standard business and database software including: MS Office, MS Access, and SSMS.
- Experience with Agile using JIRA software, Confluence or combination of both.
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Experience Required: Must Have 5+Years of Experience
Roles & Responsibilities:
- Document & implement project scope, work on technical architecture designing for the product factoring scalability, user-friendliness, security.
- Work on DevExpress Enhancements
- Make detailed progress reports for tracking milestones & deliverables.
Skills Required:
- Candidate must have good experience in the following:
Angular (2-10)
ASP.Net,
SQL Server
C#/LINQ
WEB API
DevExpress / DevExtreme Third Party Control
HTML, CSS.
Soft Skills required:
- Should be self-motivated and self-driven
- Ability to work with team members across the globe
- Excellent interpersonal and written communication skills
- Ability to define, implement and work to a schedule
- Good time management skills
Job description:
- Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
- Good knowledge of Salesforce Lightning Framework.
- Build-in Salesforce plug-ins and connectors.
- Build/Enable complex customizations of the CRM application and Deployment in the Salesforce ecosystem.
- Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
- Must have Good Knowledge of Apex Triggers, Batch Classes, and Schedulers.
- Must have Experienced in Mentoring the People in Team.
- Integration using REST and SOAP.
- Experience in Salesforce Community cloud will be preferred.
- Experience in any Deployment Tool will be preferred.
- Client Communication capabilities will be appreciated
Candidate Profile:
- 2+ years minimum of relevant Salesforce development experience.
- At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
- Should have good communication skills
- Should be B.E/B.Tech.
- Must be a Team Player.
- Should have leadership quality to manage a team, if required.
Perks/Benefits:
- Flexible working hours
- Openwork Culture
- Professional Development in the Workplace.
- Continuing education
iOS App Development
Swift
Objective C- Build beautiful, user-friendly, performant, and effective new features
- Take ownership of the company’s iOS platform
- Continuously improve stability and performance of the company’s iOS platform
- Be the user’s voice and help make product decisions
- Deliver beautiful delightful user experiences
- Exhibits knowledge and behavior to adopt Information Security and Privacy practices at their work.
- You think iOS, design for iOS, build for iOS! Technical
- At least 1.5 - 3 years experience on native iOS platform using the Cocoa framework
- Proficiency with Swift and familiarity with Objective-C
- Experience with RxSwift or Combine framework is preferred
- Strong knowledge of iOS Frameworks like Core data, CoreAnimation, etc
- Expertise with Auto-layouts for UI development
- Experience building a modular code base in MVVM Team Building & Leadership
- Want to interact with all levels of the company including senior leaders and cross-functional teams
- Love problem solving and thrive on handling multiple projects and tasks
- Foster strong professional relationships with the full organization
Java
JavascriptHTML/CSSAngularJS (1.x)
NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon