Job Title: Client Success & Content Lead
Location: Mumbai/Delhi NCR candidates only
Work Mode: Remote
Shift Timings: Rotational Shift (US + Domestic)
Experience: 4–8 years
Industry: B2B SaaS | Sales Enablement | Learning & Development
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our enterprise footprint, especially with North American clients; we are looking for a Client Success & Content Lead who can own both content excellence and client outcomes.
Role Overview
The Client Success & Content Lead will play a critical role at the intersection of our content strategy, client success, and stakeholder management. This individual will be responsible for designing impactful learning content while acting as a trusted partner to the North American enterprise clients—ensuring adoption, engagement, and measurable ROI from the Master-O platform.
This role is ideal for professionals with a client-facing background in L&D, Process Training, Instructional design, or Enterprise Client success, particularly within B2B SaaS environments.
Key Responsibilities
Client Success & Stakeholder Management
- Act as the primary point of contact for Enterprise clients, ensuring seamless onboarding, engagement, and long-term success on the Master-O platform
- Build and manage relationships with senior client stakeholders, including L&D Heads, Sales Leaders, HR, and Enablement Teams
- Understand client learning needs and translate them into effective content strategies
- Conduct regular client cadence calls, performance discussions, and success planning sessions
- Collaborate with internal product, sales, and tech teams to resolve client needs and drive adoption
- Handle clients across multiple geographies, including large US-based organizations, requiring flexibility with rotational shifts
Content Strategy & Creation
- Lead the end-to-end content lifecycle—from needs analysis and instructional design to content creation and optimization
- Design high-impact, outcome-driven learning content such as sales playbooks, product training, microlearning modules, assessments, and simulations
- Ensure content aligns with adult learning principles, enterprise standards, and Master-O’s gamified learning philosophy
- Customize content for different industries, roles, and enterprise use cases
- Review and continuously enhance content effectiveness using learner engagement and performance data
Required Skills & Experience
· 4–8 years of full-time experience in Content Creation, Learning & Development, Training, or Client Success roles
· Strong experience working with external stakeholders and enterprise clients
· Prior experience in B2B SaaS companies is highly preferred
· Exposure to enterprise-level corporate clients, especially US-based organizations, is a strong plus
· Proven ability to design and deliver learning content for business impact, not just knowledge transfer
· Excellent communication, presentation, and relationship management skills
· Strong understanding of sales enablement, L&D frameworks, or capability building programs
· Ability to work independently in a remote setup and manage rotational shifts effectively
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
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