Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
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- Redis/Memcached caching
- Queue management (Laravel Queues, Horizon)
- Working knowledge of Node.js
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- React / Vue / Angular
- State management (Redux, Vuex, NgRx)
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- CSS3, HTML5, Sass/Less or CSS-in-JS
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HR Intern responsibilities include updating our employee records with new hire information, screening resumes and scheduling interviews. If you’re interested in kickstarting your career in HR and getting a closer look at how our company approaches recruiting and employee development, we’d like to meet you.
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If you're successful as a Real Estate Advisor at Jagaha, you should make a minimum of 10L annually after initial training especially now with Covid easing up and the demand for shops. showrooms, offices, restaurants, entire commercial buildings, etc increasing rapidly.
With our high percentage payouts and if you crack a few medium/large size deals could reach make 30L+. And yes even 1cr+ is possible but would require serious dedication with numerous larger deals done.
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If you do not have real estate experience, you must have extensive sales experience to apply for this role and you must be located in Mumbai, Thane, or Navi Mumbai.
Most generous payouts, advanced payments are given, leads provided, access to the largest direct commercial inventory (35,000 properties!), team to assist in offering properties along with a client relationship management team, mobile, business cards, all provided. Training provided as well. And do note, payments are made immediately upon receipt.
YOUR JOB IS TO ADD MAXIMUM VALUE TO JAGAHA CLIENTS (ie to CLOSE DEALS for our property owners & our property seekers).
In order to provide such high payouts, this is an incentives-only role. You must be able to support yourself for several months. This role is for those that are most concerned about a large upside. Most people require a fixed salary and this role is not for most people. It will be hard, it will be difficult and there is no guarantee of success.
HOWEVER, IF YOU ARE SUCCESSFUL, THIS COULD BE THE BEST JOB YOU’VE EVER HAD.
This is a full-time role. The only way to become successful is to devote 100% of your energy into this position and do the best for Jagaha’s clients.
Additional generous incentives are applicable for converting leads for our other verticals of interior designing and financing.
ESOPs available. This means you can potentially also be an owner of the company as well for even more upside.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon