Customer Success Lead (US Timezone)

This is a senior-level Product Marketing Manager role for a B2B SaaS company.

The person will lead customer marketing and lifecycle marketing initiatives — meaning they focus on existing customers (engagement, retention, advocacy, upsell, cross-sell), not just new lead generation. They will also manage a team and collaborate closely with Sales, Product, and Customer Success.

Shift: 2:30 PM – 11:30 PM IST (US hours, EST overlap)

Location: Remote (India-based candidates okay)

Reports To: VP – Demand Generation & Revenue Strategy

Roles and Responsibilities:

1. Strategic Leadership

• Own and evolve the overall marketing strategy aligned with company goals.
• Build campaigns that drive customer engagement, retention, and advocacy (like NPS, testimonials, referrals, etc.).
• Create lifecycle campaigns to support upsell, cross-sell, and adoption.

2. Team Management

• Lead and mentor a team of marketers (content, demand gen, design, etc.).
• Maintain brand consistency using design tools like Canva.
• Track and report campaign performance.

3. Campaign Planning & Execution

• Run multi-channel campaigns (email, content, social media, paid ads, webinars).
• Manage lead nurturing and marketing automation workflows using tools like HubSpot or Marketo.
• Align with CRM (like Salesforce) for customer engagement.

4. Cross-Functional Collaboration

• Work with Customer Success → to understand customer needs and gather feedback.
• Work with Sales → to align messaging and support revenue goals.
• Work with Product → to communicate new features and collect user stories/case studies.

5. Analytics & Optimization

• Track KPIs such as customer engagement, campaign ROI, and conversion metrics.
• Analyze data, optimize campaigns, and manage marketing budgets.

Ideal Candidate Profile:

• Experience: 11–15 years total, with at least 5–6 years in people management
• Industry" B2B SaaS (must have)
• Specialization: Customer marketing / Lifecycle marketing (not just lead gen)
• Tools: HubSpot, Salesforce, Marketo, Pardot (any marketing automation + CRM tools)
• Soft Skills: Strong communication, leadership, analytical, and storytelling skills
• Extras: Experience using AI tools for content, Canva templates, and OKR alignment
• Work Culture Fit: Comfortable working remotely and cross-time zone (US hours)

Job Description :

We are seeking a highly experienced Sr Data Modeler / Solution Architect to join the Data Architecture team at Corporate Office in Bangalore. The ideal candidate will have 4 to 8 years of experience in data modeling and architecture with deep expertise in AWS cloud stack, data warehousing, and enterprise data modeling tools. This individual will be responsible for designing and creating enterprise-grade data models and driving the implementation of Layered Scalable Architecture or Medallion Architecture to support robust, scalable, and high-quality data marts across multiple business units.

This role will involve managing complex datasets from systems like PoS, ERP, CRM, and external sources, while optimizing performance and cost. You will also provide strategic leadership on data modeling standards, governance, and best practices, ensuring the foundation for analytics and reporting is solid and future-ready.

Key Responsibilities:

·               Design and deliver conceptual, logical, and physical data models using tools like ERWin.

·               Implement Layered Scalable Architecture / Medallion Architecture for building scalable, standardized data marts.

·               Optimize performance and cost of AWS-based data infrastructure (Redshift, S3, Glue, Lambda, etc.).

·               Collaborate with cross-functional teams (IT, business, analysts) to gather data requirements and ensure model alignment with KPIs and business logic.

·               Develop and optimize SQL code, materialized views, stored procedures in AWS Redshift.

·               Ensure data governance, lineage, and quality mechanisms are established across systems.

·               Lead and mentor technical teams in an Agile project delivery model.

·               Manage data layer creation and documentation: data dictionary, ER diagrams, purpose mapping.

·               Identify data gaps and availability issues with respect to source systems.

Required Skills & Qualifications:

·               Bachelor’s or Master’s degree in Computer Science, IT, or related field (B.E./B.Tech/M.E./M.Tech/MCA).

·               Minimum 4 years of experience in data modeling and architecture.

·               Proficiency with data modeling tools such as ERWin, with strong knowledge of forward and reverse engineering.

·               Deep expertise in SQL (including advanced SQL, stored procedures, performance tuning).

·               Strong experience in data warehousing, RDBMS, and ETL tools like AWS Glue, IBM DataStage, or SAP Data Services.

·               Hands-on experience with AWS services: Redshift, S3, Glue, RDS, Lambda, Bedrock, and Q.

·               Good understanding of reporting tools such as Tableau, Power BI, or AWS QuickSight.

·               Exposure to DevOps/CI-CD pipelines, AI/ML, Gen AI, NLP, and polyglot programming is a plus.

·               Familiarity with data governance tools (e.g., ORION/EIIG).

·               Domain knowledge in Retail, Manufacturing, HR, or Finance preferred.

·               Excellent written and verbal communication skills.

Certifications (Preferred):

·               AWS Certification (e.g., AWS Certified Solutions Architect or Data Analytics – Specialty)

·               Data Governance or Data Modeling Certifications (e.g., CDMP, Databricks, or TOGAF)

Mandatory Skills

aws, Technical Architecture, Aiml, SQL, Data Warehousing, Data Modelling

We are looking for an enthusiastic Android Developer Intern with a proven track record of building Android apps from the ground up.

1. Product Design and Development Skills

• Native Android (Java)
• Firebase - firestore
• Cloud functions

2. Design skills

• XML
• Recreate Figma design in XML

3. Testing Skills

Test the feasibility and viability of the App.

1. Turn an idea into a product.
2. Take complete ownership of the app and build the product end to end.
3. Own and manage the complete development cycle of the App.
4. Understanding the feature requirement and implementing the same.
5. Work directly with the company leadership.
6. Brainstorm ideas and designs with few of the finest minds in the industry.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

    

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

• Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
• Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
• Plan and execute promotional schemes and campaigns to maximise growth
• Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
• Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
• Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically  and ensuring the right inputs are planned both on-platform and off-platform to drive business
• Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
• Opening new platforms for the brand
• 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.

We are seeking a person to join our tech team, with proficiency in programming languages likeJavaScript, decent understanding of NodeJS and React.js and an abiity to understand business requirements and to translate it into technical requirements.You’ll work closely with top school graduates, ex-McKinsey,BCG, Deloitte, EY, Byju’s, Paytm employees to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and to help students around the globe build an awesome career for themselves.

What you will do:

• Developing new user-facing features using ReactJS as frontend and NodeJS as backend
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance acrossa vast array of web-capable devices and browsers
• Writing test cases for automated testing
• Deployment of micro services to AWS
• Defining and Architecting a proper structure to any new micro services being added
• Managing and updating already build micro services

What you will need:

• Strong proficiency in JavaScript, including DOM manipulationand the JavaScript object model
• Thorough understanding of React.js and its core principles
• Thorough understanding of NodeJS, Express and itscore principles
• Experience with popular React.js workflows Redux,Saga, Axios
• Experience with popular NodeJS packages like Knex
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Experience with building optimised SQL queries and stored procedures
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelinesand tools
• Experience with common front-end development tools such as Babel, Webpack,NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as GIT

What you will get:

• Industry-best perks
• A phenomenal work environment, with massive ownershipand growth opportunities
• A bunch of super young & enthusiastic colleagues in Tech/Marketing/PR/Editorial/SocialMedia & Events!
• Quick iterations and deployments – fail-fast attitude
• Opportunity to work on cutting edge technologies, and lead teams in the future
• Access to a world-class mentorship network
• Create a massive, and direct impact of the work you do in the lives of people across the globe

About the Company: At Leverage Edu, we are democratizing access to global opportunities for students everywhere. By helping students make the right career choices withthe aid of information and pathways that they can trust, we are opening doors to opportunities they could not access without the right guidance and support. Making sense of the complex web of courses,colleges, careers, and geographies is a tough task – by leveraging technology but connecting with students at a personal level we help them maximize their potential. To build towards this goal we are looking for people with the ambition and hustle to make the world a smaller place and get people closer to their dream opportunities. We are building at a break-neck speed in one of the fastest-growing industries inthe world and the opportunities for growth are limitless.

Looking for MBBS doctors on a full-time basis for online tele-consultation.    

1. Qualification: MBBS or Post Graduate in Dermatology/ Psychiatry/Gynaecology
2. Experience: 1 to 5 yrs.’  (Tele consultation Preferable) 
3. Exposure : Strong clinical exposure in treating Dermatology /Psychiatry / Gynaecology cases                                                                                                

Must-haves -

Excellent communication skills

Familiarity with using technology

High ethical and professional standards

Fluent in regional languages (Add on)

What’s in it for you :

1. An opportunity to positively impact millions of lives by solving a critical and large scale    problem around health and wellbeing
2. Work from Home (Fixed shift; 9 hrs/day; 6 day week; Sunday included)
3. Attractive and stable compensation

• You have a Bachelor's degree in computer science or equivalent
• You have at least 7 years of DevOps experience.
• You have deep understanding of AWS and cloud architectures/services.
• You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
• You have experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others.
• You have experience enabling CI/CD pipelines using tools such as Jenkins, AWS Code Pipeline, Gitlab, or others.
• You bring a deep understanding and application of computer science fundamentals: data structures, algorithms, and design patterns.
• You have a track record of delivering successful solutions and collaborating with others.
• You take security into account when building new systems.

• Creating and processing invoices
• Cross-checking invoices with payments and expenses to ensure accuracy
• Managing a company's accounts payable and receivable
• Sending bills and invoices to clients
• Tracking organization expenses
• Processing refunds
• Working with collection agencies on overdue payments
• Communicating with clients regarding billing and payments
• GST returns
• TDS knowledge
• Tally Proficient