Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
React.js
Flutter
Amazon Web Services (AWS)Candid answers by the company
Gurugram
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2nd & final round with operations Manager.
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AngularJS (1.x)|
Develop UI screens ( Developers must ) using Teamcenter SOA in Active Workspace. |
Having insightful knowledge of Teamcenter, Active Workspace, ITK
Develop web apps with Angular JS, HTML, CSS
- Should have experience in Teamcenter Unified Solution development
- Should have experience in Teamcenter Active Workspace Customization
- Should have experience with Siemens Web Framework based on UI Pattern Library.
- Should have experience with BMIDE Configuration.
- Should have experience in the development of Angular JS-based AWC Clients.
Having Expertise on the Manufacturing Vertical.
- Tools:
Teamcenter BMIDE, Eclipse, Active Workspace
- Application Technologies and frameworks :
GWT/GWTP, Angular JS, HTML, CSS, SQL, XML, Oracle, SQL query
Vue.jsAngularJS (1.x)
Angular (2+)React.js
JavascriptJob Description:
- Design, implement and deliver custom solutions using the existing robotics framework.
- Debug issues, do root-cause analysis and apply fixes.
- Design and implement tools to facilitate application development and testing.
- Participate in architectural improvements.
- Work with team members in deployment and field testing.
Requirements:
- Bachelor Degree / Masters in Engineering (ECE or CSE preferred)
- Work experience of 10+ years in software programming.
- Proficiency in Python programming for Linux based systems.
- Full understanding of software engineering.
- Basic Knowledge of Robot Operating System(ROS) is a plus.
- Good understanding of the algorithms and control loops.
- Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.
- Knowledge of video streaming from edge devices is a plus.
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We at Datametica Solutions Private Limited are looking for SQL Engineers who have a passion for cloud with knowledge of different on-premise and cloud Data implementation in the field of Big Data and Analytics including and not limiting to Teradata, Netezza, Exadata, Oracle, Cloudera, Hortonworks and alike.
Ideal candidates should have technical experience in migrations and the ability to help customers get value from Datametica's tools and accelerators.
Job Description
Experience : 4-10 years
Location : Pune
Mandatory Skills -
- Strong in ETL/SQL development
- Strong Data Warehousing skills
- Hands-on experience working with Unix/Linux
- Development experience in Enterprise Data warehouse projects
- Good to have experience working with Python, shell scripting
Opportunities -
- Selected candidates will be provided training opportunities on one or more of the following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume and Kafka
- Would get chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
- Will play an active role in setting up the Modern data platform based on Cloud and Big Data
- Would be part of teams with rich experience in various aspects of distributed systems and computing
About Us!
A global Leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.
We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.
Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.
We have our own products!
Eagle – Data warehouse Assessment & Migration Planning Product
Raven – Automated Workload Conversion Product
Pelican - Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.
Why join us!
Datametica is a place to innovate, bring new ideas to live and learn new things. We believe in building a culture of innovation, growth and belonging. Our people and their dedication over these years are the key factors in achieving our success.
Benefits we Provide!
Working with Highly Technical and Passionate, mission-driven people
Subsidized Meals & Snacks
Flexible Schedule
Approachable leadership
Access to various learning tools and programs
Pet Friendly
Certification Reimbursement Policy
Check out more about us on our website below!
http://www.datametica.com/">www.datametica.com
- 5-8 years of experience in handling social media and Influencer marketing campaigns
- Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms
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- In-depth knowledge of the social media marketing industry
- Impeccable verbal and written communication skills
Responsibilities
- Develop and execute social media strategies and creative campaigns
- Identify and build relationships with prominent influencers and thought leaders
- Develop content ideas and write and curate content
- Research relevant industry experts, competitors, target audience, and users
- Brainstorm new, creative approaches to influencer campaigns
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- Find new and better ways of measuring social media activity.
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Work with copywriters and designers to ensure content is informative and appealing
- Monitor SEO and user engagement and suggest content optimization
Key Performance Indicators
- Creating unique value propositions for both brand and key products and implement them with an always-on calendar
- Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
- Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
- Improve engagement rate for the brand across relevant platforms.
Core competency
- Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
- Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
- Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
- Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback
ABOUT COMPANY
ABOUT DEPARTMENT
AREA OF RESPONSIBILITIES
- Identify & document the Scope of Work (SOW), objectives and any assumptions.
- Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
- Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
- Establish and maintain relationships with third parties/vendors.
- Seek opportunities for improvement and suggest new projects.
- Ensure availability of all the tools and resources before initiating a project.
- Prepare and maintain timelines for the effective tracking and completion of the project.
- Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
- Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.
- Maintain timesheet logs for all the resources.
- Create and maintain comprehensive project documentation, plans and reports.
- Ensure standards and requirements are met through conducting quality assurance tests.
- Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.
Requirements
- Excellent communication (verbal & written), interpersonal and consulting skills
- Ability to manage multiple teams and projects simultaneously
- Excellent organization and time management skills
- Ability to meet targets and deadlines.
- Quick thinking, problem solving skills
- Detail-oriented
- Budget management
- Confident, pleasant personality, ambitious, self-motivated.
Benefits
We offer competitive compensation and benefits.
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GitHouseItt is a student-run start up recognized by the start-up India initiative by the
Government of India. It provides student residences across and around Delhi University
colleges. It provides easy to book, better service, and affordable rental homes to
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REQUIREMENTS:
• Proficient in HTML, CSS, JavaScript.
• Knowledge of React and SSR.
• Working knowledge of Git and GitHub.
• Knowledge of how frontend and backend communicate.
• Knowledge of redux is a plus.
• Creative problem Solving Skills.
• Ability to learn and research about things you don't know.
ROLES AND RESPONSIBILITIES:
• Understanding and interpreting the task assigned by Team Lead.
• Getting the assigned work done in the given deadline.
• Asking questions when you are not clear about stuff.
• Giving suggestions to improve the web application and solve business problem.
TENURE: Full-time (JOB)
LOCATION: Work from Home
SALARY: Rs. 20000/- to Rs. 25000/- (IN-HAND)
BENEFITS:
• Certificate of Experience
• Letter of Recommendation
Android Development
JavaAndroid Testing- Strong experience in Android UI development,
- Expertise in API implementation
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- Familiar with Android & its related technologies like Android SDK, Java.
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We are looking for a Business Development Manager/Relationship Manager to build and preserve trusting relationships with our customers.
Introduction & Acquisitions of new partners - Individual /Corporate clients and meeting the required revenue targets expected from the role & it will be an individual contributor. Self-accelerating & result oriented Adapt acquired knowledge in Change Management.
All possible new prospect partners - INDIVIDUAL /CORP clients in the city.
Duties & Responsibilities -
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, resolving issues & relationship building.
- Handle invoicing, including calculation of recharges done
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Required Skills:
- 1-5 years of relevant experience
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon