Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
React.js
Flutter
Amazon Web Services (AWS)Candid answers by the company
Gurugram
Company social profiles
Similar jobs
LaravelRequirements:
- Should have sound knowledge of PHP, MySQL, JQuery & javascript.
- Should know MVC framework Yii/Yii2
- Knowledge of mobile app APIs, JSON, etc.
- Knowledge of version control systems like GIT is a plus.
- Strong analytical and problem-solving skills.
- Troubleshoot and fix any issues relating to PHP programs.
Highlights:
- Working 5 days a week.
- Group Health Insurance for our employees.
- Work with a team of 200+ excellent engineers.
- Extra Compensation for Night Shifts.
- Additional Salary for an extra day spent in the office.
- Lunch buffets for all our employees.
- Yearly and quarterly awards with CASH amount, Dinner coupons, etc
- Team Dinners on Project Completion.
- Festival celebration, month end celebration and much more.
Adobe Illustrator
Adobe XDRankex Digital Marketing Agency (https://rankexdigital.com/) is a dynamic and innovative marketing firm dedicated to helping our clients achieve their digital marketing goals. We pride ourselves on our creative approach and commitment to delivering exceptional results.
Position Overview:
We are seeking a talented and motivated Graphic Designer with a minimum of 2 years of experience to join our creative team. The ideal candidate will possess a strong design portfolio, demonstrate creativity, and have a passion for visual storytelling.
Key Responsibilities:
- Collaborate with the marketing team to create visually compelling graphics for various digital platforms, including social media, websites, and email campaigns.
- Design logos, branding materials, and promotional collateral that align with client objectives and brand guidelines.
- Develop and maintain a consistent visual style across all design projects.
- Work on multiple projects simultaneously, ensuring timely delivery and adherence to project specifications.
- Stay updated on design trends and best practices to bring fresh ideas and concepts to the team.
- Present design concepts and incorporate feedback from stakeholders.
Qualifications:
- Bachelor’s degree in Graphic Design, Visual Arts, or a related field preferred.
- Minimum of 2 years of experience in graphic design, preferably in a digital marketing environment.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Strong understanding of typography, color theory, and layout design.
- Excellent communication and collaboration skills.
- Ability to work independently and manage time effectively.
- A strong portfolio showcasing a variety of design projects.
At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.
We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.
We have 300+ engineers spread across the US, Poland, and India.
You will be part of the Site Reliability Engineering Team. This role involves the design, scale, performance tuning, monitoring, and administration activities on the various databases (majority on MySQL).
Your day-to-day at Egnyte:
- Build, scale, and administer a large fleet of MySQL servers spread over multiple data centers with a focus on performance, scale, and high availability.
- Monitor and troubleshoot critical performance bottlenecks for MySQL databases before it causes downtime.
- Review and assess the impact of database schema design, topology changes prior to their implementation
- Ensure that databases are secured, maintained, backed up, and highly available.
- Review stress testing results and provide recommendations to development teams
- Automate anomaly detection to surface databases with failures, IOPS, deadlocks, and other failure reasons.
- Automate management tasks, streamline processes, and perform standard administrative functions
About you:
- Understanding of MySQL’s (5.7+) underlying storage engines
- Knowledge of Performance and scalability issues with MySQL
- Strong experience with MySQL HA using Orchestrator/ProxySQL/Consul/Pacemaker
- Experience with configuration management like Puppet/Ansible
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Automation experience with ‘Python/Ruby/Perl’ and ‘SQL’ scripting
- Analytical skills necessary to perform troubleshooting of errors and performance issues on a large array of Mysql cluster spread over multiple data centers.
Due to the nature of the role, it would be nice if you have also:
- Experience in other distributed systems like Redis, Elasticsearch, Memcached.
- Experience in managing a large fleet of database servers.
- Knowledge of HA and scalability issues with PostgreSQL
them peace of mind on every transaction they make with us! OLX Group is a global product and tech
company with 19 brands, +5000 people, 45 countries and one mindset - customer first. Every month
350 million people use our trading platforms. We estimate that 17 million things are exchanged on our
apps and platforms every single month.
And this is not enough! OLX Group is part of Prosus, a global internet group and one of the largest
technology investors in the world! With this we combine the spirit and agility of a startup with the
maturity that comes from being part of a 100-year-old company.
What you will be doing :
• As a SDET for OLX Autos Dealer Experience Team, you'll get the chance to work with an
internationally diverse group of smart people and have the liberty to implement and improvise
automation suits with your ideas and processes in your very own team with us.
• You'll work in a company that brings together classifieds and offline car-sales, helping to
disrupt the way cars are being sold on a global scale. The role is really exciting as it is both
functional and automation.
• You’ll be working with a cross functional pack and QA chapter to shape high quality culture of
android/ios/web apps with product and design experts.
• You’ll be contributing to feature acceptance scenarios right from planning to go-live. Develop
functional understanding and drive the automation lifecycle (develop-review-maintain) for
native and web apps.
Who we’re looking for:
Must Have :
• Strong Engineering Automation and Functional Quality background with at-least 2 years in the
industry.
• Track Record of any programming language and simple constructions (JavaScript preferable.
Java/Python/Golang is a good to have).
• Past active role in working with agile (scrum/kanban) development and delivery processes.
• Very good understanding of QA principles / test design techniques (e.g. boundary values
analysis , equivalence partitioning, state transition, model based testing etc).
• Should have experience with tools like Jira, TestRail.
• In-depth experience with one or more test automation frameworks using Selenium, Appium or
other automation stacks.
• Knowledge of test automation patterns (ex: Page Object), Understanding of GoF patterns is
beneficial.
• Working with APIs and native android or ios clients.
• Engineering Mindset with the ability to translate from functionality to test scenarios covering
corner cases.
Good to have :
• Experience with high traffic websites and 24/7 operation.
• Hands-on experience with both white box and black box testing.
• Experience in CI / CD, infra strack knowledge (docker, K8s, public clouds).
• Familiar with Microservices vs Monolithic architecture.
What we’ll give you:
• Unique opportunity to become a part of an international team of top engineers learning from
one another and contributing to the global OLX Group success.
• Phenomenal place to learn and develop within a fast growing, global classifieds leader which
opens further career opportunities in the diverse world of OLX.
• Great Perks as a baseline, including opportunity to go for courses and conferences.
• A workplace where trust, empowerment and feedback are valued; a positive and inspiring
working atmosphere.
• Office in the city centre of Gurgaon
• Flexible working hours and the option to do home office.
• Mentoring; personal branding support focused on leadership; diverse career opportunities.
• Access to an online learning platform with 20.000 online courses for coding, management
techniques, languages and many more.
What you'll need to know about us:
• OLX Group is a global product and tech company, operating in more than 40 countries under
17 market-leading brands such as Avito, letgo, OLX, Property24, AutoTrader and more.
• We’re a team of 5,000+ ambitious, curious people building online marketplaces that are used
by over 330 million people every month to buy and sell almost anything, promoting prosperity
within local communities.
• We are proud to be different, and we work differently too. We combine the spirit and agility of
a start-up with the maturity that comes from being part of a 100-year-old company.
• We are allergic to corporate interference and we love to operate in exotic and challenging
markets! We improvise, experiment and push each other further.
OLX Group is a Naspers company, a global consumer internet group and one of the
largest technology investors in the world. Around a fifth of the world’s population improve their daily
lives by using the products and services from companies that Naspers operates and invests in.
Our Mission
We empower people to upgrade their lives by making it easy for one billion people to exchange goods
and services through products and services customers love.
If you are as excited as us about this position and our company, we hope you join us! If you’d like to
learn more about the OLX Group take a look at the other parts of our website. And remember, we are
an equal opportunity employer
Android Development
Kotlin
JavaOur client is a full stack fitness and lifestyle brand and is Indias largest app that is making fitness affordable, accessible and enjoyable through technology, data and intelligence. Available on iOS and Android, this app allows subscribers to work out at anywhere, anytime, and chose from a variety of available workout options like: gym workouts, yoga, Zumba, Pilates, spinning, kickboxing, CrossFit, and MMA. It gives access to 3000+ top gyms and fitness studios, fitness coaching plans and personal nutrition assistance and more in Ahmedabad, Bengaluru, Delhi-NCR, Hyderabad, Jaipur, Mumbai, Pune.
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Android Developer, you will collaborate effectively with cross-functional teams such as Product Management, Business Development, and Operations, and use all your expertise to ensure superior solutions to match our scale of operations.
- Developing apps and building exceptional products
- Working in a cross-functional and collaborative environment using cutting edge technologies that continuously drive innovation forward
- Being part of a team of highly skilled and passionate people across multiple time zones
- Owning code quality and experience in writing extensive unit tests
- Ensuring that the development is leveraging common methods and best practices.
- Handling Code Reviews, Setup guidelines for Development.
- Enforcing consistent development patterns and security architecture.
- Carrying out A/B testing and be data-driven while approaching solutions to problems.
- Creating working prototypes and proof of concepts at tech scoping stage to demonstrate the feasibility.
What you need to have:
- Bachelors/ Masters degree in computer science, Engineering or a related subject
- Minimum of 5 years of work experience in mobile application development
- Proficiency in Problem Solving, Data Structures, and Algorithms
- Strong knowledge of design concepts and constraints on mobile platforms
- Proficiency in Java/ Android/ Excellent in Kotlin & Flutter language
- Demonstrable experience building excellent mobile apps that are currently in Google PlayStore
- MVP/ MVVM architecture
- Firebase services
- Local databases (SQLite, firebase DB)/ORM (Green DAO, Room)
- Experience with a scalable architecture, while maintaining a hands-on role with code development
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Excellent analytical, problem-solving skills and Setting & following targets and timelines
- High proficiency in Android frameworks and core components
- Bug fixing
iOS App Development
Objective C
SwiftiOS Developer
*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).
*H1 is the future of digital banking.
*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.
About the Job:
H1 seeks mobile iOS developers with experience on Swift, Apple Certificates and store publish for our development team
In this role, you will report directly to the CTO
Agile based organization, with bi-weekly sprints on long-term project
Responsibilities:
- Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.)
- Working with the CTO to build the roadmap and agile based organization required.
- Manage testflight and store publish
- Receive and react to product feedback from all internal and external stakeholders
- Product KPIs, and product releases on a recurring basis
- Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
- Contributing to deliver the expected results from a usability and engagement perspective
About You:
- With strong software product background, and extraordinary capabilities in terms of product strategy development and usability
- 3-6+ years robust experience on developing software products in an agile based organization
- Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
- Clear examples of products managed or developed during his/her career
- Strategic thinking: you are able to think at the strategic level and make the link with the pixel level
- Able to work in a flat and transparent manner within a fast paced environment
- Results oriented
- Academic education in tech/product/digital related careers
- High level english (spoken and written). Spanish at any level would be a great plus.
- Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)
Skills:
- Great flavour towards software products
- High expertise and excellence on software usability and user experience optimization. Expertise in software design
- Sensitivity towards customers and users
- Data driven decision making
- Deep knowledge of the digital world
- Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
- Swift, pods and adaptive layout experience, ObjectiveC would be a plus.
- Experience in iPhone and iPad development
- Provisioning profile and Apple Store Connect management
- Experience in working with tech teams, on an agile based style
- Proactive and able to take initiative. Decisive and resolute
- “Out of the box” thinker
- Creative thinker
- Works well in a team and with a wide range of people from different backgrounds and ages
- Organised and methodical
- Succeeds under pressure
- Is able to have fun and keep a positive atmosphere in the team
Location of Headquarters: Madrid, Spain
Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India
This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.
Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)
React.js
Javascript
HTML/CSS
MongoDB1. Creating the web app using React.js majorly. It includes login, database connectivity with MongoDB, search functionality, session management etc.
2. Thorough knowledge of React.js and frontend web dev.
3. Ability to work very fast and be independent.
companies implement automation in their processes.
Position Profile:
We are looking for passionate, self driven individuals who will interact with leads / potential
customers and derive sales from them.
That apart we are constantly experimenting with various sales strategies, you will be
expected to contribute new ideas and put in efforts in those directions.
Designation- Sr Sales Executive
Department- Sales and Support
Location- Mulund, Mumbai | (Presently WFH)
Salary- Competitive hike over existing salary
Responsibilities:
● Nurture in-bound leads to conversion
● Periodic outbound calls, if needed
● Handling existing customers queries and upsell opportunities
● Collaborate with various internal teams
● Participate in product brainstorming sessions
Qualification: BSc IT/ BSc Computers/ BCA/ BE/ BTech or MTech/ MCA/ MSc IT or any
equivalent degree
Experience, Competencies and Skills Required
● Excellent Communication Skills
● International Outbound Calling and Customer Support Experience in a call centre
environment will be an advantage
● Emotional Intelligence
● Ability to Work on Targets
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon