Customer support executive

Key Qualifications

1) BS/MS in Computer Science or relevant field and 6+ years of experience in building backend services with

Python 3.7.x using Django >= 2.2.1, Django REST framework >= 3.13.1, Flask >=1.1.2 and relational databases

design and maintenance.

2) At least 4 years of solid experience in working with front-end MVC framework React and caching strategies

(memcached, Redis).

3) Expertise in building microservices-based and cloud-based architectures including development and deployment

in AWS.

4) At least 3 years of experience with Web Application technologies: REST, MongoDB, MySQL, NoSQL, AWS

Lambda, API Gateway and web servers Apache, Nginx.

5) Follows coding best practices to produce tested, scalable, reliable and maintainable code.

6) Hands-on experience in developing, deploying, and releasing large-scale applications.

Responsibilities

1) Understand complex requirements, scope and architect major features and perform API technical design for

junior developers to enhance the product at all layers.

2) Think in terms of future possibility of features, backward compatibility, and application performance.

3) Build cloud-based Python Django software products and implement UI components in React.js framework.

4) Write quality code (with comments, unit tests & documentation), design, implement and manage data pipelines

at enterprise scale with data migration and production data maintenance.

5) Collaborate with different teams to conceptualize, design, and build highly scalable and reliable software

solutions with REST APIs following SDLC best practices and DevOps principles.

6) Work closely with product, project and business teams to translate user feedback and company vision into

technical roadmap.

7) Possess strong product-centric mindset. You should be interested in the way software products are built and

comfortable to be proactive with your ideas and opinions.

 Must Have: BE/BTech/ME/MTech in Computer Science or Information Technology

Our Stack

Back-end: Python, Django REST, MySQL, Celery, Rabbitmq, Sqlalchemy, RDS

Front-end: JavaScript, React, HTML, CSS, Bootstrap

Ops: Docker, AWS, RDS, Terraform, Github Actions, AWS Route53, AWS cloudwatch

The company has been widely recognized as an industry innovator in the Data Privacy, Security space and is being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.

We are seeking an experienced Senior React Developer with Node Engineer to join our team. The ideal candidate should have at least 7+ years of experience in building scalable web applications using NodeJS and a solid understanding of AWS services. The candidate should also have experience in designing and building large-scale distributed systems.

Responsibilities:

• Design and develop high-quality, scalable, and performant software solutions using NodeJS and AWS services.
• Collaborate with cross-functional teams, including product managers, designers, and other engineers, to identify and solve complex business problems.
• Design and develop large-scale distributed systems that are reliable, resilient, and fault-tolerant.
• Write clean, well-designed, and maintainable code that is easy to understand and debug.
• Participate in code reviews and ensure that all code is of high quality and adheres to best practices.
• Troubleshoot and debug production issues and work with the team to develop and implement solutions.
• Stay up-to-date with new technologies and best practices in software engineering and cloud computing.

Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• At least 5 years of professional experience in building web-based applications using ReactJS and NodeJS.
• Strong experience with React frameworks, including Ant Design.
• Strong understanding of JavaScript, and experience with libraries such as Redux.
• Experience with HTML and CSS, and the ability to create responsive web applications.
• Experience with server-side frameworks such as Express and NestJS.
• Strong understanding of software engineering best practices, including agile development, TDD, and continuous integration and deployment.
• Excellent problem-solving and analytical skills, with the ability to identify and solve complex technical problems.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Job Responsibilities:

• Contact potential or existing customers to inform them about the Housing Project
  (Contact Numbers will be provided by the company)
• Answer queries about the project and the company
• Find out customer requirements
• Persuade prospects for a site visit
• Enter and update customer information in the database

Requirements:

• Good knowledge of word, excel, and PowerPoint
• Excellent communication skills
• Convincing ability
  
  

• 2+ years professional writing experience
• Excellent writing and editing skills
• Experience writing content for web/mobile products
• Experience writing emails, landing pages, or editorial content
• Proven ability to collaborate successfully with cross-­functional partners
• Ability to work independently in a fast-paced environment.
• Experience writing stories or more long-form editorial content
• Experience with trauma informed writing is a plus
• Experience writing for social impact products or audiences is a plus
• Solid understanding of email marketing and social channels are a plus
• Portfolio of writing samples

1. Understand customer environment – Install Products, configure in customer Network and Troubleshoot problems faced during demonstration, Good understanding on network configuration, troubleshooting, Install devices in Customer environment & Diagnose issues in Windows & Linux O/S.
2. Understand the new requirements (Projects) and implement suitable solution by making suitable modifications in product hardware, software, driver and Firmware by coordinating with Business, Customization team members.
3. Conduct Training to partners and regional sales members regularly on current and new products and solutions.
4. To operate from Bangalore; Travel KA, AP-TS, TN & KL on regular basis and Support Regional Sales Members & Partners on Epson Products and Solutions.
5. Drive business as a product specialist by enabling the sales team
6. The candidate should have mid-level experience in IT solution designing, especially in networking with familiarity to security domain.
7. Good understanding of customer requirements and understanding of technical qualifications, solutions, compliances etc.
8. Willingness to continuously learn technology.
9. Work for meeting deadlines

Independent Consultant, Remote, WFH.