Customer support executive

Strong Forward Deployed Product Manager Profile with robust exposure to client facing delivery

Mandatory (Experience 1) - Must have 4+ years of total experience, including at least 1+ year of experience as a Product Manager/Forward Deployed Product Manager at Sprinklr (previously, not currently employed there), along with recent experience in a Tech consulting company as a Forward Deployed Product Manager, working closely with clients in an onsite or customer-facing capacity

Mandatory (Experience 2) - Must have a strong track record of client-facing delivery, having run implementations or deployments for large enterprise customers

Mandatory (Experience 3) - Must have experience running discovery workshops, demos, solution reviews, and go-lives with enterprise stakeholders from process owners up to CXO level

Mandatory (Tech skill 1) - Must be comfortable getting hands-on — able to read API docs, model data flows, write SQL, and reason about system integrations.

Mandatory ( Skill 1): Must have experience working closely with designers, engineers, testers and other stakeholders

Mandatory (Skill 2) - Must have a bias to build, with comfort in ambiguity and evolving scope

Mandatory (Company) - Should be an Ex-Sprinklr employee, currently working with IT Services/Tech Consulting companies

Mandatory (Note): Candidate should be open to relocate to other cities based on the client requirements as needed

• Partner with hiring managers to ensure pre-determined SLA’s and take ownership of identifying and engaging with potential future Colt employees across multiple geographies.

• Contribute ideas toward Colts online presence and brand awareness across relevant social media platforms and Colts website

• Define and coach on best practice to ensure a market-leading candidate/stakeholder experience

  • Demonstrable track record of successfully recruiting within sales and/or technology in an agency or in-house environment within your specialist territory

  • Ability to craft compelling role profiles and job adverts

  • Super user of LinkedIn, Xing; Facebook, Glassdoor & Twitter (plus other regional sites as appropriate)

  • Composed under pressure with the ability to multi-task

  • Results orientated with high levels of commitment, resilience and a can-do attitude

  • Solid commercial business acumen
    

    • Consistently positive feedback from candidates and hiring managers based on an exceptional and seamless experience

    • Keep abreast of market trends in recruitment innovation and suggest adoption of suitable solutions that can contribute towards Colts wider hiring strategy

    • 3-6 Years exp

    • Technical Recruitment Exp in domains like as Data Science, Cyber Security/ Infra Security, Software Testing, Application Developers

    For skills such as Java /Fullstak, Python, EMC Smarts, Webmothds SAP (FICO, HCM, SCM, PS), OSS/BSS, BI Architect, IT Architects.
    
    

    • Graduate/Post Graduate

    • Good understanding & Experience around Job Portals/sites

    Role title:	Senior Analyst/Lead Analyst, Talent Acquisition
    Colt Level:	Contractor
    Function:	Human Resource
    Reports to:	Manager Recruitment
    Location:	Gurgaon/ Bangalore

     

     

   

Role Description

This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.

Qualifications

• Data Science, Statistics, and Data Analytics skills
• Data Visualization and Data Analysis skills
• Strong problem-solving and critical thinking abilities
• Ability to work with large datasets and perform data preprocessing
• Proficiency in programming languages such as Python or R
• Experience with machine learning algorithms and predictive modeling
• Excellent communication and presentation skills
• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
• Experience in the field of video and text analytics is a plus

We are looking for an Online Bidder/BDE who is proficient in International Business Development and client generation with quality projection selection and bidding.

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

We are working on AI for medical images. We need someone who can run pre trained models and also train new ones

We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.

Experience - 4 years - 5 years as an Account manager experience

The Ideal Candidate

Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.

LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.

Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.

Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.

Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).

Important Personality Traits

• Persuasive, Assertive, Confident, Direct
• Strong English proficiency
• Should be available in IST time zone
• Willing to work in US time zone, as and when required
• Remote working.
• Fast Internet & Power backup (if you have frequent power cut issues).
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed

• Bachelor's degree in Business, Marketing, Communications, or related field
• 0-5 years of experience in sales
• Strong oral and written communication skills
• Proven ability to lead a team to meet quotas
• Excellent leadership skills
• Experience setting sales goals
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office

• Spend most of your time developing brand new software in Python
• Build out a secure data replication infrastructure to replicate transactional data across a hierarchical system
• Build out APIs for supporting a fleet of 20k devices
• Build out a configurable data analytics and reporting framework
• Build out real time dashboards for getting a high level and deep dive view of the overall system
• Be responsible for independently designing and building out modules of the overall system
• Work with a team of smart peers and take ownership of the resulting system
• Push yourselves, create impact, learn and grow as an engineer