
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.
Role Overview:
We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.
Key Responsibilities:
- Lead and mentor team of Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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We are actively hiring freshers with good English communication skills and a willingness to create a career in IT sales
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Experience: Fresher (with excellent communication) , both written / verbal
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Understanding and knowledge of trending and new technologies for web and mobile.
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https://www.linkedin.com/feed/hashtag/?keywords=role&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7005446995368697856">#Role and Responsibilities:
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About the role
Experience in Firmware/Software programming in embedded Linux & RTOS based application development. Candidate must have a very good understanding of ARM processor, hardware and custom board or product development experience.
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- Design, code and integrate software for an embedded Linux/RTOS targeted application (applications, drivers, framework)
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- Bachelor degree in Electronics or computer science engineering.
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- Expert in C programming with RTOS.
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Job Profile:
We are looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.
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Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.
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User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points!
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Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.
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Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.
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Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!
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Dev Support- Communicating with web developers, including providing input on any needed digital enhancements
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Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.
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4+ years of work experience in designing digital products or experiences
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Relevant Degree/Diploma or experience/certification in Product or Experience design
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Great understanding of user-centric design, responsive design and designing for web
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Good communication skills
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Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.
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Any experience in digital marketing is a plus.
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Good to have knowledge of CSS, HTML - we work hand in hand with developers
T
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