
Associate Manager - Customer Success (AdTech, B2B SaaS)
at Advertising, Marketing & Technology Industry
ROLES AND RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 2-5 years of experience on the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs

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- Identify and pursue new business opportunities in digital marketing and web designs.
- Generate leads via email, social outreach, networking, and bidding portals (Upwork, Freelancer, Guru, etc.).
- Understand client needs and recommend tailored digital solutions.
- Prepare proposals, negotiate terms, and close deals.
- Manage and nurture long-term client relationships.
- Collaborate with internal teams for seamless project execution.
- Meet monthly/quarterly sales targets.
- Stay updated on industry trends and competitor activities.
Requirements:
- Bachelor’s in Business, Marketing, IT, or related field (MBA preferred).
- Minimum 3 years of experience in business development role in digital marketing agency.
- Proven experience with online bidding and client acquisition via freelancing platforms.
- Strong communication, presentation, and negotiation skills.
- Knowledge of web/mobile development is a plus.
- Ability to handle international clients and work independently.
What We Offer:
- Competitive salary with attractive incentives.
- Learning and career advancement opportunities.
- Exposure to diverse industries and global clients.
About Us:
Deepaul Technologies Pvt. Ltd. is a leading digital marketing agency delivering strategic solutions in SEO, social media, PPC, and custom web/graphic designs. We help clients enhance their online presence and achieve measurable results.
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Responsibilities:
1) Campaign Management: Plan, create and execute digital marketing campaigns on Google Search, Google Display Network, Linkedin and Meta platforms.
2) Lead Generation: Develop and implement lead generation strategies to drive high-quality leads across various industries, with a special emphasis on real estate.
3) Performance Marketing: Monitor and optimize campaign performance to achieve maximum ROl.
4) Analytics and Reporting: Analyze campaign data using Google Analytics, generate insights, and provide comprehensive reports to stakeholders.
5) Content Ideation and Calendar: Assist in creating content calendars and ideation for clients' social media pages.
6) Social Media Growth: Contribute ideas for the growth and enhancement of clients' social media pages.
7) Industry Research: Stay updated with the latest trends and best practices in digital marketing and apply this knowledge to enhance campaign performance.
8) Client Management: Work with multiple clients across diverse industries, ensuring their digital marketing needs are met effectively.
9) ROAS campaigns & E-commerce campaigns - Should have knowledge of these type of campaigns too
10) In-depth knowledge of digital marketing channels, including SEO, SEM, PPC, social media, email marketing, and web analytics
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Requirements:
1) Minimum of 1 year of experience in digital marketing.
2) Strong understanding of digital marketing concepts and strategies.
3) Excellent communication and interpersonal skills.
4) Proficiency in using social media platforms and digital marketing tools.
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Tools and Technologies:
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2. Experience in content creation and management.
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