Associate Manager - Customer Success (AdTech, B2B SaaS)

Job Title : Senior Vice President – Operations

Experience : 10 to 18 Years

Industry : Crypto Exchange / FinTech

Location : Gurgaon / Bangalore (Hybrid)

Employment Type : Full-Time

Reporting To : CEO

About the Role :

We are hiring a strategic and execution-focused SVP – Operations to lead and scale the end-to-end operational backbone of a fast-growing crypto exchange.

You will oversee trading operations, regulatory compliance, KYC/AML, customer & fraud operations, and platform reliability while driving automation, scalability, and operational excellence in a regulated fintech environment.

Mandatory Skills :

Crypto exchange operations, regulatory compliance (FIU-IND/RBI/PMLA/FEMA), KYC/AML, trading & liquidity management, SLA governance, SOP design & automation, fraud & risk operations, and leadership of 50+ member teams.

Key Responsibilities :

• Lead exchange & trading operations (order flow, liquidity, SLAs, reconciliation).
• Ensure regulatory alignment & audit readiness.
• Oversee KYC/AML, fraud, and customer operations.
• Drive automation, process excellence, BCP/DR frameworks.
• Partner with Finance, Risk, Product & Engineering for scalable growth.
• Build and mentor high-performing operations teams.

Qualifications :

• 10 to 18 years in Operations with 5+ years in leadership roles.
• Experience in crypto, fintech, brokerage, or regulated financial institutions.
• Strong knowledge of Indian regulatory frameworks.
• Proven track record of scaling high-growth operations.
• MBA preferred | CAMS/PMP/CISA a plus.

What We Offer :

• Competitive compensation + ESOPs, leadership visibility, hybrid flexibility, and the opportunity to shape operations for a category-defining crypto platform.

Company Description

KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.

Role Description

This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.

Qualifications

Strong knowledge in Computer Science and Engineering subjects

Experience in teaching at the undergraduate and graduate levels

Research skills and the ability to guide student projects

Excellent written and verbal communication skills

Proficiency in curriculum development and academic assessment

Master's degree in Computer Science, Engineering, or a related field

Experience in the use of digital tools and teaching technologies is an advantage

Commitment to continuous improvement and professional development

Responsibilities

• To Co-ordinate with regional teams and collect the required data
• Knowledge of advanced MS Excel, Presentation is a must
• Candidate must be able to handle large data sets and handle spreadsheets.
• Good at analyzing the data & Presentation
• Coordination with the team for timely submission of reports, tracking progress
• Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
• Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
• Must be able to Generate/Update Reports, Create dashboards, Pivot tables
• Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
• Review and investigate trends and provide commentary for management.
• Finding discrepancies in the process and arriving at a resolution

Eligibility

• Proven experience in MIS
• Ability to be self-motivated and self-directed and think and act independently while also being team oriented
• Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
• Good in numbers (Mathematics)
• Good in Excel
• Good communication skills

Personal skills:

Strong interpersonal and team working skills

Self-motivated that is able to work with minimal supervision

Demonstrate strong analytical and problem-solving skills

Ability to communicate effectively at all levels Strong attention to detail

We’re Hiring: Estimator – Exterior Windows, Doors & Storefronts 🏗️

📍 Location: Hyderabad, India

💼 Type: Full-Time | Reports to Estimating Manager

✨ Key Responsibilities:

🔹 Read & analyze architectural drawings 📐

🔹 Perform quantity takeoffs & prepare cost estimates 💰

🔹 Use AutoCAD, Excel, OST & Bluebeam for estimates 💻

🔹 Coordinate with vendors & subcontractors 🤝

🔹 Support project managers during preconstruction 🏢

🔹 Maintain organized estimate data 📁

🎓 Qualifications:

✅ Bachelor’s in Construction / Engineering / Architecture

✅ 2–3 yrs experience in glazing, façade, or exterior systems

✅ Proficient in AutoCAD & Excel

✅ Knowledge of OST, Bluebeam & Revit (plus)

⭐ Preferred:

🏢 Experience with curtain wall, storefront, window wall & doors

🧠 Strong analytical, math & organizational skills

⚡ Ability to multitask & meet deadlines

• Listing & uploading catalogues & product on international eCommerce portals like Amazon, eBay, Shopify website etc.
• Monitor and optimize live listings and make suggestions to improve listing performance.
• Ensure products are accurately priced, described, photographed, always updated and in line with competitors.
• Engage in on-page optimization and off-page optimization
• Monitor all dispatches for orders placed through marketplaces.
• Strategizing for increasing online sales of the products.
• E-commerce payment reconciliation, Deals, Coupons, Reviews & Ratings, A+ Content, Catalogue improvement, Keyword Updation.
• Hands on knowledge with Amazon campaigns and other PPC advertising channels.
• Work within the budget allotted for the marketing campaign and other purchase
• Achieve position on the first page of popular search engines and marketplaces
• Maintaining ACOS percentage for the ads.
•  Increase organic search by timely updating the SEO of all the listings.
• Generation of Sales and Other Report (Weekly, Monthly) and provide analysis on each channel statistics for the Management.
• Responsible for the growth of the website store and assisting in execution of the website strategy.
• Conduct competitor keywords and backlinks analysis
• Create list of target SEO keywords for each product and work with content writer in editing existing and uploading new listings.
• Create a list of target websites and influencers for Affiliate marketing and guest blogging opportunities. Follow up with those targets on all channels of communication and recruit them.
• Responsible for ideating offers, events, promotions for Affiliate partners for maximum revenue generation
• Consistently keep creating backlinks through other available resources.
• Design automated Email strategy and work with the team in designing those emails.
• Formulate, execute and analyze Facebook and Google Ad campaigns.
• Analyze Google analytics and search console pages and recommend updates to website.
• Customer Feedback & Review generation
• Responsible for implementation of daily action plans with the teams and continuously optimizing the plans.
• Ability to identify opportunity areas to grow the business.
• Responsible for managing the listings and orders on different e-commerce marketplace channels.

Required Skills:

• Bachelor’s Degree
• 1-3 years’ experience in E-commerce required.
• Should have a strong understanding of all SEO best practices such as SEO friendly site architecture, tags, coding, site speed optimization, link building & more.
• Basic HTML knowledge a plus.
• Experience with Facebook Ads, Google Ads and Google Analytic Suite.
• Excellent project management skills and ability to work within time constraints.
• Pro-active work ethic. Able to self-check work and take initiative. Detail-oriented.

• Client acquisition & servicing.
• Understanding of currency / equity / banking markets
• Sales & marketing of financial products / services
• Experience with selling of financial products / services will be preferred.

Job Role :

• Creating data base of potential clients
• Fixing meetings with prospective clients through cold calling or references
• Holding meetings with prospective clients and informing them about products / services offered.
• Responsible for overall Marketing and achieving annual budgets. 
• Analyzing financials of prospective clients to gauge best alternatives and cost reduction