Associate Manager - Customer Success (AdTech, B2B SaaS)

About us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore

Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Company Description

Chesslang.com transforms chess academies into comprehensive online playing and coaching platforms within minutes. Trusted by over 1000+ coaches across 70+ countries, the platform empowers academies to conduct online tournaments, interactive group classes with audio and video, and share assignments and practice puzzles. Chesslang also provides tools for uploading and maintaining a chess database and offers game room access. By integrating with Chesslang, chess academies can streamline their operations and deliver enhanced experiences for coaches and students alike.

About the Role

We are looking for a highly motivated and energetic Outbound Sales Development Representative (SDR) to help grow our business by identifying, reaching out to, and engaging potential customers across multiple channels.

As an SDR, your primary responsibility will be to initiate conversations with prospects, understand their needs, generate interest in our solutions, and schedule qualified product demonstrations for our sales team.

This role is ideal for someone who enjoys talking to people, building relationships, and helping businesses discover solutions that can improve their operations.

Key Responsibilities

• Identify and research potential prospects from LinkedIn, Facebook, Google, industry directories, and other sources.
• Conduct outbound outreach through:
• LinkedIn messages
• Facebook messages
• WhatsApp
• Email campaigns
• Cold calls
• Community groups and forums
• Introduce prospects to our products and services.
• Qualify leads based on predefined criteria.
• Schedule product demonstrations and meetings for the sales team.
• Maintain accurate records of prospect interactions in CRM systems.
• Follow up consistently with prospects until a clear outcome is achieved.
• Collaborate with the sales and marketing teams to improve outreach campaigns.
• Meet daily, weekly, and monthly outreach and demo booking targets.

Requirements

• Excellent verbal and written communication skills.
• Comfortable speaking with prospects over phone calls and video meetings.
• Experience in sales, lead generation, customer support, telecalling, or business development is preferred.
• Familiarity with LinkedIn, Facebook, WhatsApp, email outreach, and CRM tools.
• Strong follow-up and relationship-building skills.
• Self-motivated, organized, and target-oriented.
• Ability to handle objections and maintain a positive attitude.

Preferred Qualifications

• Prior experience in SaaS, software, technology, education, coaching, or digital products.
• Experience using tools such as LinkedIn Sales Navigator, Apollo, HubSpot, Zoho CRM, Freshsales, or similar platforms.
• Knowledge of sales prospecting and lead qualification techniques.

Success Metrics

• Number of prospects contacted.
• Conversations initiated.
• Qualified leads generated.
• Product demos scheduled.
• Conversion rate from outreach to demo.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities in sales and business development.
• Training and mentorship from experienced sales professionals.
• Opportunity to work with innovative products and global customers.

If you enjoy connecting with people, opening doors to new opportunities, and helping businesses discover valuable solutions, we'd love to hear from you.

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Required Qualifications:

• 5+ years of professional software development experience.
• Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
• Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
• Deep expertise with microservices architectures and design patterns.
• Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
• Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
• Git source code repository and continuous integration tools.

Organization’s Profile: Head Field has been a formidable player in the outsourcing business market for

more than a decade. Started with a vision to help businesses abroad recruit talent from India, our

company now includes other services in its basket of offerings such as Virtual Assistance, Legal Process

Outsourcing, Artifique, Accounting Process Outsourcing, Filming and Editing, IT and many more. We

operate 24/7, serving clients worldwide.

Title: Business Development Associate/ Executive

Location: Sector -57, Noida, U.P

Summary: We are seeking a dynamic and results’ driven "Business Development Executive/ Associate"

to join our team. The ideal candidate will be responsible for identifying and exploring business

opportunities, engaging with corporate B2B clients and facilitating strategies to drive business growth.

This role demands a strategic thinker with excellent communications and negotiation skills.

Job Profile: It is a B2B sales position responsible for developing, maintaining, and growing business

within a diversified line of businesses. Activities include client acquisition, meeting business objectives,

obtaining requisitions/job orders, building client relationships, penetrating client accounts and ensuring

smooth delivery.

Work Responsibilities:

• The candidate will be responsible for generating new leads (lead generation), making

introductory calls, and performing market research to identify and attract potential clients.

• Build effective working relationships with the Clients; be a trusted advisor and a business

advocate.

• Work with the manager to follow up, escalate, and clear blockers as appropriate.

• Conduct market research and competitive analysis to help shape marketing strategies and

identify new opportunities for expansion.

• Maintains an ongoing relationship with prospective clients, continuously assessing and

communicating how Head Field can meet their needs.

• Negotiates terms and conditions for employment services contracts and collaborates with the

operations team to ensure seamless transitions.

• Managing Lead generation activities through various channels, including prospective outreach,

networking, and outreach campaigns.

• Develop and nurture relationships with prospective clients, converting leads into qualified

business opportunities.

• Work closely with the legal team to manage contract creation, review, and finalization, ensuring

compliance and alignment with company policies.

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• Stay up-to-date on market trends, client needs, and competitive landscape to continuously refine

lead generation and sales approaches.

Your Roles and Responsibilities: Business Development is a critical aspect of our platform business. 1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling 65-70 leads everyday 3. Setting up meetings with potential clients (parents) 4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 5. Negotiate/close deals and handle complaints or objections 6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sale

The Assistant Finance Manager will play a vital role in improving and maintaining the financial standing of our companies. The ideal candidate will help determine financial strategy and policy, arranging the appropriate funding and managing financial risks in the organization.

The Assistant Manager Finance will ensure our companies have the cash and liquidity to meet its obligations, will                  be involved in securing credit from banks and other sources, tax, HR and compliance matters. He will be an official point of contact for all financial matters.

 Establishing robust systems, processes, and controls, relating to finance interface with business operations.

• To monitor all financial activities of the company.
• Effectively interface with clients, area heads, vendors, statutory bodies and government officials.
• Preparation of ITR, tax audit related information and schedules.
• TDS and GST related compliances.
• Preparation of cash flow and trial balance
• Ensuring timely and accurate provisioning of expenses including detailed scrutiny of trial balance.
• To facilitate information in preparation of budgets & uploading the approved budgets into the system.
• Preparation and presentation of budgetary forecasts and short term / long term financial projections for management / consultants / clients.
• Preparation of MIS related information with proper and timely reconciliation of financial and management accounts.
• To demonstrate ability and skills to navigate the business through strong finance support and influence business decisions.
• Efficiently manage, working capital, inventory-holding period, average collection period and average payment period.
• Sound understanding of laws and statutory regulations pertaining to financial management, accounting, audit, compliance and taxation. Knowledge of rules and regulations framed.
• Manage payroll matters for Company, business units and subsidiaries;
• Managing daily cash flows;
• Ensuring that cash flows are adequate to allow business units to operate effectively;
• Forecasting cash payments and anticipating challenges arising from limited cash flow;
• Maintaining companies accounts system;
• Preparing and presenting financial reports for meetings and investors;
• Working with executives and business heads to prepare budgets and track profit / loss performance by business unit and on consolidated basis;
• Creating solutions to new financial challenges by applying financial/treasury knowledge;
• Liaising with other departments and business units on a range of issues;
• Providing advice on financial matters impacting on the company as a whole;

• Taking responsibility for, and supervising the work of, more junior members of staff;
• Preparing financial reports and submissions to relevant government entities;
• Arranging financial audits and reviews as required;
• Banking money and cheques received and issuing receipts as requested or needed;
• Maintaining and transferring money between bank accounts as required;
• Payment of invoices and fees as required or otherwise instructed;
• Complete tax filings and dealing with matters relating to the IRD (Interest Rate Derivative);
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities

• Professional degree in finance or accounting plus 5+ years of progressively responsible finance or treasury experience
• Candidates with SME and/or startup experience preferred
• Ability to work independently
• Sound analytical skills
• Computer literacy including advanced proficiency with Microsoft Office and experience with standard accounting software packages
• Strong verbal and written communications skills
• Detail oriented and organized, Strong planning and prioritization abilities
• Must maintain confidentiality and discretion in all aspects and be comfortable with flexible working schedule to meet the needs of the Company and its executives