Associate Manager - Customer Success (AdTech, B2B SaaS)

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

* Bachelor's degree in computer science or related fields preferred.

* 8+ years of experience developing core Java applications across enterprise, SME, or start-up

environments.

* Proven experience with distributed systems and event-driven architectures.

* Expertise in Spring Boot, Spring Framework, and RESTful API development.

* Experience in designing, building, and monitoring microservices.

* Solid background in persistence technologies including JPA, Hibernate, MS-SQL, and

PostgreSQL.

* Proficient in Java 11+, including features like Streams, Lambdas, and Functional

Programming.

* Experience with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or

AWS DevOps.

* Familiarity with major cloud platforms: AWS, Azure, or GCP (AWS preferred).

* Front-end development experience using React or Angular with good understanding of

leveraging best practices around HTML, CSS3/Tailwind, Responsive designs.

* Comfortable in Agile environments with iterative development and regular demos.

* Experience with container orchestration using Managed Kubernetes (EKS, AKS, or GKE).

* Working knowledge of Domain-Driven Design (DDD) and Backend-for-Frontend (BFF) concepts.

* Hands-on experience integrating applications with cloud services.

* Familiarity with event-driven technologies (e.g., Kafka, MQ, Event Buses).

* Hospitality services domain experience is a plus.

* Strong problem-solving skills, with the ability to work independently and in a team.

* Proficiency in Agile methodologies and software development best practices.

* • Skilled in code and query optimization.

* Experience with version control systems, particularly git

• FULL-STACK PHP/MySQL development in CODEIGNITOR FRAMEWORK (LARAVEL, ZEND, CAKE, SYMPHONY frameworks acceptable) using AGILE METHODOLOGY
• Cross-functioning with our product development team wherein you’ll tackle complex tasks and transform them into intuitive, accessible and easy-to-use UIs and API interfaces
• Follow the coding guideline standards to ensure a bug free code as per industry norms
• Complete unit testing of the code before sending it for review
• Participate in the complete agile software delivery cycle, including development, testing, troubleshooting etc.
• Participate in process improvement program to improve the overall quality of the delivery process.
• This role offers good exposure in E-COMMERCE SEGMENT with HIGHLY SCALABLE design solutions
• Min of 3 years of relevant experience in PHP/MySQL using CODEIGNITOR framework development is a must (exposure to LARAVEL, ZEND, CAKE, SYMPHONY framework is acceptable)

• Proven knowledge of PHP/MySQL stack using CODEIGNITOR (preferable) framework for FULL-STACK development
• Responsive Front End Designs with adaptability to various screen sizes
• Scalable Back-End design architecture with DBMS and Caching
• Familiarity with REST web services and RESTful APIs. Knowledge of SOAP would be an added advantage
• UI design principles, patterns, and best practices, preferably MVC, MVVM, MVP
• Good knowledge of MySQL, JS/JQuery for database management
• Proficiency in code versioning tools/Source Code Repositories like GIT, SVN
• Experience with offline storage, threading (AJAX), and performance tuning
• Agile/Scrum methodology using JIRA or any agile tool
• Knowledge of the open-source PHP ecosystem, OOPs and the libraries
• A knack for benchmarking and optimization
• Familiarity with continuous integration

• Self-learner with passion for learning new technologies along with a creative problem-solving approach
• Strong communication skills (verbal & written)
• Should be adaptable to new ideas and have an out of box thinking approach
• Effective interpersonal communication skills in a highly collaborative team environment

• 2-5 years of relevant experience
• B.E/ B. Tech/ M. Tech in Computer Science/ Electronics Communication/ IT engineering
• M.Sc. (Computer Science or IT)/ MCA from a reputable institute
• Good communication in written and spoken English

Rejolut is one of the award winning fastest growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.

Responsibilities:-

• Plan and conduct user research and competitor analysis
• Interpret data and qualitative feedback
• Create user stories, personas, and storyboards
• Determine information architecture and create sitemaps
• Create prototypes and wireframes
• Conduct usability testing
• Knowledge of industry tools: Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Adobe)
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design

Desired Candidate Profile:-

• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Culture

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem solving, and love latest technology, there are very few better places

How we are different 
 -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology

 Why to join us
 -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

• Experience level of 6 to 9 years of experience in very large-scale applications.
• Strong problem-solving skills, computer science fundamentals, data structures and
• algorithms their space & time complexities
• Design (LLD & HLD) and architect technical solutions for the business problems of a very large-scale portal.
• Strong hands-on and practical working experience with Java as the programming language
• Strong debugging skills - Code, Logs, DB, JVM
• Excellent coding skills - should be able to convert design into code fluently.
• Hands-on experience working with Databases and Linux platform

Tech Stack :

ANGULARJS, NODEJS, REQUIREJS, EXPRESSJS, HTML5, CSS3, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK, MICROSERVICES ARCHITECTURE

Responsibilities:

• Design and build advanced applications
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Able to understand and create Documentation according to Client requirement.

Requirements:

• Ability to write clean, commented and maintainable code.
• Basic understanding of microservices.
• Basic understanding in designing, architecting, developing enterprise class products and solutions.
• Basic understanding of MVC frameworks.
• Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Basic understanding data migration, transformation, and scripting.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Basic understanding of a back-end programming concepts.
• Basic understanding of code versioning tools, such as Git.
• Proper understanding of OOPS concepts.
• Creating database schemas that represent and support business processes.
• Understanding of startup culture.
• Good team player, Quick learner.

Responsibilities:

• Ability to guide the technical strategy for our clients
• Passion for technical and team leadership and a willingness to mentor and work with testers at all levels of experience
• Ability to spike and choose appropriate automated testing tools for given problem statement

Requirements:

• Experience in Testing (manual and automation) of business software applications
• Exposure to Consulting Practices, Assessment, and Recommendations, Test Plan, Progress measurement, etc
• Expertise with Open Source testing tools and Enterprise tools
• Strong exposure to Java /.Net development environment
• Knowledge of Scripting Languages, like JavaScript, Python, Ruby, etc
• Great Object Oriented coding practices, including strong design patterns knowledge, Refactoring, Clean Code, Domain Driven Design, Encapsulation, etc.
• Extensive hands-on experience in creating test frameworks and strategy
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)