You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.
Responsibilities
- Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
- Troubleshoot basic product issues and escalate when required.
- Update all tickets and chats with clean, accurate notes.
- Meet first response and resolution targets as per internal SLAs.
- Maintain a consistent brand tone in every customer interaction.
- Capture customer feedback and pass key patterns to the product and tech teams.
- Support CSAT and resolution rate goals through steady quality.
Objective of the role:
Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.
Requirements
- Bachelor’s degree or equivalent.
- One to three years of experience in customer support.
- Strong verbal and written communication.
- Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
- Ability to manage multiple conversations without dropping quality.
- Basic problem-solving and the ability to spot recurring issues.
Shubham Vishwakarma
Full Stack Developer - Averlon
About InstaWeb Labs Pvt Ltd
About
Websites.co.in is one of the world’s easiest, mobile-first website builder platforms, no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app
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Angular (2+)
React.js
NodeJS (Node.js)- Solid background and proven experience in the tech stacks
- Strong proficiency in JavaScript
- Proficiency in HTML, CSS, JavaScript and jQuery
- Familiar with JavaScript frameworks such as jQuery, ReactJS
- Understanding and Work experience in ES6, Redux, Regex, MaterialUI and MUIdatatables is a plus
- Should be familiar with REST API’s
- Excellent communication and team handling skills
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JavascriptDay-to-day responsibilities:
Experience:(BBA/ MBA Fresher) 0 to 1
Location: Kharadi, Pune
Roles and Responsibilities
Build relationships with prospective clients
Explain the projects and its information to drive potential customers for visiting the
project site.
Accompanying visitors to the site and explaining the specifications of the property.
Ability to generate and convert the leads to sales
Updating all necessary information and delivering reports to the management
Should be a Go Better, Team Leader and Target Oriented
Always customer-focused with good analytical Skills
Handle customer queries
Client’s visits & project visits
Desired Candidate Profile
Self-Starter, resourceful, confident, well-organized, highly dependable, efficient and
detail-oriented
Critical thinker and should possess problem-solving skills
Strong communication and presentation skills.
Knowledge about marketing strategies, marketing collaterals, MIS, prospect generation
etc.
Ability to understand the requirements of prospects and decent aptitude to understand
and pitch property solutions to prospects.
The person would act as a catalyst between sellers and buyers. This is a great
opportunity for someone looking to make a career in real estate
.NET
C#Exp- 3yrs to 5 yrs
Location- Pune (SP infocity,hadapsar saswad road)
Notice period- Immediate to 20 days
Mandatory Skills
Asp.net
MVC
C#
Web API
Entity framework
Service Oriented Architecture
BillTrim uses ML + Human to negotiate and monitor all utility bills such as cable, internet, cell phone, electricity, auto insurance, etc
BillTrim negotiates a better rate and protects our customers from overpaying.
BillTrim is San Francisco-based growing startup funded by well-respected and proven investors.
Why work with us?
BillTrim is here to make history. We are passionate to solve problems.
We deeply care about our customers.
To work on something great, something big not average.
We do not compromise with quality. To make SAAS that customers will love and appreciate.
To witness crazy growth and take your career and take it to new heights.
We believe in one outstanding employee gets more done and costs less than two adequate employees.
Less is better, do not clutter unnecessary text, images, buttons, or even a line of code.
We follow Silicon Valley culture.
Personality traits to become a part of BillTrimmer's famiy:
Go to attitude
Tenacious and hungry to make a name
Willing to learn and adapt
Willing to work on weekends if need be
Filled with curiosity and not afraid to ask questions
Think independently and be open-minded to possibilities
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Why We Need You
Our current engineering team is growing fast and we’ll need leadership to support a focused team effort across a variety of projects and priorities.
We’re looking for someone who will help us with:
- Manage, mentor, and grow an extremely talented and energetic engineering team
- Define our engineering culture and process broadly as our first management hire
- Work closely with product and design in determining the strategy and direction of your team
- Define the development process of the team to create a constructive and efficient work environment
Your Role:
- Lead the development of APIs, customer/developer experience, and supporting systems
- Be actively involved in our long-term strategic direction, working closely with the CTO/co-founder
- Experience scaling teams and processes in a high growth environment
- Empower the team to achieve a high level of technical productivity
- A strong belief in high engineer agency, responsibility, and accountability
- Own the existing SCRUM & SPRINTS & make sure throughput and DEADLINES are me
- A compassionate but clear and focused approach to leadership
- Ability to ruthlessly prioritize in a chaotic and ambiguous environment
Experience that would help you succeed: (Note, we don't expect you to a spike in all aspects, but to grow there in time)
Growth-minded: You have a keen product sense and an exceptional track record for delivery, as well as examples of innovation and/or influential impact.
Experienced: You will develop our current team, hire additional team members, and empower each member to have an owner mentality within their role. You have a large task ahead and building a high-output team will be your top priority.
Driven: You have experience in the past that lends itself to being able to dive in on tactical problems, while also being able to scale with the company as the needs change.
Technical: You’re able to leverage a strong technical background and have hands-on experience in solving large and difficult technical problems, with the ability to make decisions swiftly and thoughtfully.
Apply only if the answer is yes to all of the following :
- 3+ years of Engineering Manager of team size 10-50 experience
- Proven ability to manage high complexity projects
- Motivated by a fast-paced, high impact environment
- Proactive and comfortable with ambiguity
- Well versed with Hiring as well as Firing
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Javascript
HTML/CSSRequired Skills
Angular 6+ and JavaScript
Experience working in GitFlow model, JIRA, Agile scrum teams and Bitbucket.
Experience working in client facing role on daily basis
Helpful experience (Good to have / Optional):Jest & Cypress, Storybook.
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Designing, developing, and testing UI for mobile and web applications
Build reusable code and libraries for future use
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Qualifications
Bachelor's degree or equivalent in Computer Science or relative field.
Atleast 2+ years' experience in frontend development and Angular
Familiarity using Scrum/Agile development methodologies
Experience building object oriented web applications in JavaScript, HTML5, and CSS3.
Immediate joiners are preferred.
PHP
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Full Stack Developer - Averlon