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Customer Support Executive
Customer Support Executive
InstaWeb Labs Pvt Ltd's logo

Customer Support Executive

Darshit Raut's profile picture
Posted by Darshit Raut
0 - 2 yrs
₹2L - ₹4L / yr
Mumbai, Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.


Responsibilities

  1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
  2. Troubleshoot basic product issues and escalate when required.
  3. Update all tickets and chats with clean, accurate notes.
  4. Meet first response and resolution targets as per internal SLAs.
  5. Maintain a consistent brand tone in every customer interaction.
  6. Capture customer feedback and pass key patterns to the product and tech teams.
  7. Support CSAT and resolution rate goals through steady quality.


Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.


Requirements

  1. Bachelor’s degree or equivalent.
  2. One to three years of experience in customer support.
  3. Strong verbal and written communication.
  4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
  5. Ability to manage multiple conversations without dropping quality.
  6. Basic problem-solving and the ability to spot recurring issues.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About InstaWeb Labs Pvt Ltd

Founded :
2017
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Websites.co.in is one of the world’s easiest, mobile-first website builder platforms, no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app

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Connect with the team

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Kartik Raichura
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Darshit Raut

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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