Customer Support Executive

Responsibilities :

• Client and audience query handling
• Resolving customer complaints brought to your attention
• Providing detailed information to customers
• Prompt response over Product Chat box
• Taking feedback from the customers
• Maintaining a healthy relationship with the clients

Only Surat Local candidates can apply

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Job description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities:-

• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.

• Identify customer needs and help customers use specific features

• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Requirements and skills:-

• Experience as a Customer Support Specialist or similar CS role.

• Familiarity with our industry is a plus.

• Experience using help desk software and remote support ticketing systems.

• Understanding of how CRM systems work.

• Excellent communication and problem-solving skills.

• Multi-tasking abilities.

• Patience when handling tough cases.

• BSc in Information Technology or relevant diploma.

Experience : 7-10 years

-Indore-Onsite

-5 Days working culture

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Summary

We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.

Key Responsibilities

• Act as a primary point of contact for customer support requests.
• Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
• Communicate regularly with customers and provide timely updates on case progress.
• Monitor support cases and ensure proper follow-up until closure.
• Meet defined targets for response time, resolution time, quality, and customer satisfaction.

Required Skills and Qualifications

• 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
• Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
• Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
• Strong communication, analytical, and problem-solving skills.

· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.

Preferred Skills

• Experience in SaaS, ERP, CRM, or enterprise application support.
• Hands-on experience with the Salesforce Platform and Service Cloud
• Knowledge of SQL queries and database concepts.
• Experience working with support ticketing systems.
• Strong customer service and stakeholder management skills.

Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :

• Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
• Resolve merchant, customer, and transaction-related queries through email and chat.
• Monitor disputed, pending, and escalated transactions and ensure timely resolution.
• Maintain data in Excel and prepare daily MIS reports.
• Coordinate with Sales, Operations, Technical teams, banks, and service providers.
• Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :

• Experience in Fintech Customer / Backend Support Operations.
• Basic understanding of digital payments and transaction processing.
• Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
• Good MS Excel and MIS reporting skills.
• Strong email/chat communication and query-resolution skills.
• Ability to manage transaction disputes, escalations, and pending cases.
• Good coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

🚀 We're Hiring: Customer Support Executive

Join WorkBuddyHR – Help Us Transform HR for Modern Businesses

At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.

If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!

📍 Location: Bengaluru (Work From Office)

💼 Role: Customer Support Executive

🕒 Employment Type: Full-Time

💰 Compensation

• ₹20,000 Fixed Salary
• Attractive Performance Incentives
• Career Growth Opportunities based on your performance

🌟 What You'll Do

• Be the first point of contact for customers through phone, email, WhatsApp, and chat.
• Resolve customer queries with empathy and professionalism.
• Guide customers on using WorkBuddyHR effectively.
• Conduct product onboarding sessions for new clients.
• Coordinate with the technical team to ensure timely issue resolution.
• Build long-term relationships with customers and ensure high satisfaction.
• Identify opportunities for renewals, referrals, and product adoption.
• Capture customer feedback and help improve our product.

✅ What We're Looking For

• Graduate in any discipline.
• 0–2 years of experience in Customer Support, Customer Success, or a similar role.
• Excellent communication skills in English (Hindi and Kannada are a plus).
• Positive attitude with strong problem-solving skills.
• Customer-first mindset and willingness to learn.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.

🎯 Why Join WorkBuddyHR?

✨ Be part of an ambitious HR Tech startup from its early growth stage.

✨ Work with a passionate and supportive team.

✨ Learn SaaS, customer success, and enterprise client management.

✨ Make a real impact by helping businesses improve their HR operations.

✨ Fast career growth for high performers.

📩 Ready to Join Us?

WorkBuddyHR

Automation that works. Insights that matter.

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.