
You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.
Responsibilities
- Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
- Troubleshoot basic product issues and escalate when required.
- Update all tickets and chats with clean, accurate notes.
- Meet first response and resolution targets as per internal SLAs.
- Maintain a consistent brand tone in every customer interaction.
- Capture customer feedback and pass key patterns to the product and tech teams.
- Support CSAT and resolution rate goals through steady quality.
Objective of the role:
Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.
Requirements
- Bachelor’s degree or equivalent.
- One to three years of experience in customer support.
- Strong verbal and written communication.
- Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
- Ability to manage multiple conversations without dropping quality.
- Basic problem-solving and the ability to spot recurring issues.

About InstaWeb Labs Pvt Ltd
About
Websites.co.in is one of the world’s easiest, mobile-first website builder platforms, no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app
Connect with the team
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IncRuiter is a next-generation technical screening and talent assessment platform.We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector.
We aim to disrupt the traditional evaluation techniques for screening candidates with completely automated hiring solutions. IncRuiter helps companies save their time on candidate evaluation and makes hiring 1.5X faster.
IncRuiter is a market leader and one of India’s Top 3 players in this segment having a wide range of Clients in the domestic and international market as well. Our major clientele includes Blenheim Chalcot, Betsol, Wabtec, Dassault, UST Global, Systematic Ventures LLC, and so on.
EXCITED ABOUT YOUR TASKS?
● Connect with potential clients to evaluate needs or promote products and services
● Meeting or exceeding sales goals
● Negotiating all contracts with prospective clients
● Helping determine pricing schedules for quotes, promotions, and negotiations
● Preparing weekly and monthly reports
● Giving sales presentations to a range of prospective clients
● Coordinating sales efforts with marketing programs
● Understanding and promoting company programs
● Obtaining deposits and balance of payment from clients
● Preparing and submitting sales contracts for orders
● Maintaining client records
● Answering client questions about credit terms, products, prices, and availability.

Looking for Linux BSP Engineers for one of our clients
Skills Required: C Programming, Device Driver Development, BSP, U-Boot, Board Bring-up
Location: Bangalore
Experience 3 to 6yrs
Education/Qualification: B.E/B.Tech (EEE / ECE)
Domain: - Bootloader, Linux BSP, Device driver for Ethernet, PCIe, USB, etc
○ U-Boot and Linux porting / upgrading to ARM based SoC
○ Device drivers for SPI, I2C, Touch screen, MEMS Sensors
○ Device drivers for Audio, camera, display etc.
Additional considerations:-
Must have: - Ground up driver development and debugging experience
JOB RESPONSIBILITIES
1) Lead a team of 6-10 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.
2) Create a world-class Self Serve SaaS Product experience with data analysis at its center.
3) Lead the Web, Mobile and API experience of the AI product stack.
4) Talk to users - Large and Small to better understand their needs and motivations.
5) Project management to align the technology team and ship products.
6) Stay up to date with the latest research in Computer vision and best product practices and bring the most important features
7) Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.
8) Diving deeper into the data to identify opportunities and learnings.
JOB REQUIREMENTS
1) BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute (Mandate)
2) 3+ years of experience leading Product team in high growth Product companies
3) 5+ years of Product Management experience in growth startups or Product companies
4) Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.
5) Analytical. You should have plenty of experience looking at the data to inform your decisions.
6) Strong product intuition. You need to have an informed opinion to build a product from scratch.
7) Systems thinker. You should understand how even the smallest change affects the entire system.
8) Super detail-oriented. Small errors or oversights should jump off the screen for you.
9) Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)
Education Mandatory: IIM, IIT, BITS

Join Our Team
● We are seeking a highly skilled and experienced Senior Python Developer to join our dynamic team.
● The ideal candidate will be an expert in developing applications and chatbots utilizing OpenAI and LangChain technologies.
● This role requires proficiency in working with vector stores, interfacing with databases (especially PostgreSQL), and integrating website content and documents (including PDFs) seamlessly into websites.
● The successful candidate will play a pivotal role in driving our AI initiatives, enhancing our digital interfaces, and ensuring a seamless user experience. Key Responsibilities:
● Design and develop advanced applications and chatbots using OpenAI, LangChain, and related technologies.
● Implement and maintain vector stores to optimize AI model performance and data retrieval.
● Interface with PostgreSQL databases, ensuring efficient data storage, retrieval, and management.Integrate dynamic website content and documents (e.g., PDFs) into web applications, enhancing functionality and user experience.Collaborate with cross-functional teams (UI/UX designers, web developers, project managers) to deliver high-quality software solutions.
● Lead the technical design, development, and deployment of AI-powered features, ensuring scalability and reliability.
● Stay abreast of emerging technologies and industry trends to incorporate best practices and innovations into our projects.
● Provide technical mentorship to junior developers and contribute to the team's knowledge-sharing efforts.
Qualifications:
● Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
● At least 10+ years of professional experience in Python development, with a strong portfolio of projects demonstrating expertise in AI and chatbot development.
● Proficiency in OpenAI and LangChain technologies is essential.
● Experience with vector stores (e.g., Pinecone, Weaviate) and their integration into AI applications.
● Solid understanding of database management, particularly PostgreSQL, including schema design, query optimization, and connection pooling.
● Demonstrated ability to integrate website content and documents (PDFs) into web applications.
● Familiarity with web development frameworks (e.g., Django, Flask) and front-end technologies (JavaScript, HTML5, CSS) is a plus.Excellent problem-solving skills, with a creative and analytical approach to overcoming challenges.
● Strong communication and collaboration abilities, with a track record of working effectively in team environments.
Senior Data Engineer
Responsibilities:
● Clean, prepare and optimize data at scale for ingestion and consumption by machine learning models
● Drive the implementation of new data management projects and re-structure of the current data architecture
● Implement complex automated workflows and routines using workflow scheduling tools
● Build continuous integration, test-driven development and production deployment frameworks
● Drive collaborative reviews of design, code, test plans and dataset implementation performed by other data engineers in support of maintaining data engineering standards
● Anticipate, identify and solve issues concerning data management to improve data quality
● Design and build reusable components, frameworks and libraries at scale to support machine learning products
● Design and implement product features in collaboration with business and Technology stakeholders
● Analyze and profile data for the purpose of designing scalable solutions
● Troubleshoot complex data issues and perform root cause analysis to proactively resolve product and operational issues
● Mentor and develop other data engineers in adopting best practices
● Able to influence and communicate effectively, both verbally and written, with team members and business stakeholders
Qualifications:
● 8+ years of experience developing scalable Big Data applications or solutions on distributed platforms
● Experience in Google Cloud Platform (GCP) and good to have other cloud platform tools
● Experience working with Data warehousing tools, including DynamoDB, SQL, and Snowflake
● Experience architecting data products in Streaming, Serverless and Microservices Architecture and platform.
● Experience with Spark (Scala/Python/Java) and Kafka
● Work experience with using Databricks (Data Engineering and Delta Lake components)
● Experience working with Big Data platforms, including Dataproc, Data Bricks etc
● Experience working with distributed technology tools including Spark, Presto, Databricks, Airflow
● Working knowledge of Data warehousing, Data modeling
● Experience working in Agile and Scrum development process
● Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area
Role:
Senior Data Engineer
Total No. of Years:
8+ years of relevant experience
To be onboarded by:
Immediate
Notice Period:
Skills
Mandatory / Desirable
Min years (Project Exp)
Max years (Project Exp)
GCP Exposure
Mandatory Min 3 to 7
BigQuery, Dataflow, Dataproc, AI Building Blocks, Looker, Cloud Data Fusion, Dataprep .Spark and PySpark
Mandatory Min 5 to 9
Relational SQL
Mandatory Min 4 to 8
Shell scripting language
Mandatory Min 4 to 8
Python /scala language
Mandatory Min 4 to 8
Airflow/Kubeflow workflow scheduling tool
Mandatory Min 3 to 7
Kubernetes
Desirable 1 to 6
Scala
Mandatory Min 2 to 6
Databricks
Desirable Min 1 to 6
Google Cloud Functions
Mandatory Min 2 to 6
GitHub source control tool
Mandatory Min 4 to 8
Machine Learning
Desirable 1 to 6
Deep Learning
Desirable Min 1to 6
Data structures and algorithms
Mandatory Min 4 to 8
- Create and maintain mobile applications.
- Contributing to the development of project schedules and workflows.
- Recommending changes and enhancements to applications.
- Work from UI/UX requirements, APIs and mock-ups to build functional and high-performance applications.
- Keep abreast of the latest technology for mobile applications.
- Work with other developers to brainstorm new applications.
- Create UI tests to source analytics.

Software Developer (B.Tech, Linux+CPP+ROS)
Job Description:
- Design, implement and deliver custom solutions using the current robotics framework.
- Bug fixing and improving of current application framework.
- Design and implement tools to facilitate application development and testing.
- Work with team members in deployment and field testing.
Requirements:
- Bachelor Degree / Masters in Engineering (ECE and CSE preferred)
- Work experience of 3 to 10 years in software programming.
- Full understanding of software engineering.
- Proficiency in C/C++ and Python programming for Linux based systems.
- Basic Knowledge of Robot Operating System(ROS) is mandatory.
- Good understanding of the algorithms and control loops.
- Able to use tools to manage source code, preferably Git / GitHub.
- Knowledge of video streaming from edge devices is a plus.
Perks and Benefits for the employees
- Paid Leaves (12CL+12SL+12 public holidays )
- career development
- Health insurance
- Work life balance
- Employee recognition and reward programs
- Flexible work hours
- Five working days.
- Remote job for now
Responsibilities
- Complex ABAP programming, testing and debugging functions related to the implementation of SAP modules
- Understand the requirements from provided functional designs and transform these requirements into the technical designs
- Close communication with functional teams /designers and build professional relationships with clients
Experience: 2-5 years
Department: Technology and Research
Location: Mohali, Punjab
Reports to: Technical Lead
Context
Sampana Digital (SDPL) (www.sampanadigital.com) is a digital technology company that provides
end-to-end product engineering and digital transformation services. Our engineering services
includes web & mobile application development, user experience design, cloud, testing and
infrastructure managed services to transform businesses digitally. We also enable enterprises with
contextual and personalized two-way multi-channel mobile communications, including SMS, voice,
email and PWA technology.
We believe in small teams of smart, committed, and diverse individuals coming together and form a
breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and
services.
Come and join us!
Role Description
We are looking for a React Native Developer to join our digital platform team for mobile initiatives.
React Native Developer will be responsible for architecting and building these applications, as well as
coordinating with the teams responsible for other layers of the product infrastructure. Building a
product is a highly collaborative effort, and as such, a strong team player with a commitment to
perfection is required.
Job Responsibilities
Designing and developing user interface solutions for websites, web, and mobile
applications.
Write well-documented, clean code.
Work as part of a small team to build React Native iOS / Android applications.
Build and maintain excellent React Native applications.
Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Integrate backend and third-party API's.
Write unit and integration tests.
Release applications to IOS and Google Play stores.
Continuously discover, evaluate, and implement new technologies to maximize
development efficiency.
Applying Coding Standards within the project.
Skills
Experience with JavaScript libraries like jQuery, React, ReactNative, redux.
Must have experience in typescript, Node.js, firebase.
Hands on experience with IOS & Android technology is must.
Familiarity with native build tools, like Java, Android Studio, Swift or Objective-C
Must have working experience in Git.
Experience with integrating third party APIs (google api, aws api etc) is an added advantage.
Ability to multi-task and deliver high quality work under tight deadlines is essential
Ability to work in a fast paced environment is crucial










