You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.
Responsibilities
- Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
- Troubleshoot basic product issues and escalate when required.
- Update all tickets and chats with clean, accurate notes.
- Meet first response and resolution targets as per internal SLAs.
- Maintain a consistent brand tone in every customer interaction.
- Capture customer feedback and pass key patterns to the product and tech teams.
- Support CSAT and resolution rate goals through steady quality.
Objective of the role:
Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.
Requirements
- Bachelor’s degree or equivalent.
- One to three years of experience in customer support.
- Strong verbal and written communication.
- Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
- Ability to manage multiple conversations without dropping quality.
- Basic problem-solving and the ability to spot recurring issues.
Shubham Vishwakarma
Full Stack Developer - Averlon
About InstaWeb Labs Pvt Ltd
About
Websites.co.in is one of the world’s easiest, mobile-first website builder platforms, no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app
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About Upthrust
Upthrust is a B2B SaaS marketing agency driving growth through data-driven strategies and innovative marketing solutions for SaaS companies via PPC, Paid Social, and growth hacking.
The opportunity
Before you read another word, take a quick peek at who we are:
Own end-to-end Google Ads campaigns, from strategy to optimization, while aligning with LinkedIn and web teams to crush client goals.
Key Responsibilities:
Campaign Strategy & Execution
- Build/search/display/video campaigns from scratch.
- Audit accounts to find wasted spend and hidden opportunities.
- Implement conversion tracking, keyword research, and audience targeting tailored for B2B tech.
Performance Tuning
- Weekly bid adjustments, budget reallocations, and negative keyword scrubs.
- Set up real-time alerts to flag CTR drops or budget overages.
- A/B test ads, landing pages, and bidding strategies relentlessly.
Client Collaboration
- Present results that make CFOs nod (not snooze).
- Partner with LinkedIn specialists to unify cross-platform messaging.
- Document processes so your wins scale beyond your inbox.
Must-Haves
- 2-3 years in an agency managing Google Ads (B2B SaaS experience required).
- Certified in Google Ads (Search, Display, Video).
- Proven skill in scaling budgets from $10k–$100k+/month.
- Obsessive data literacy—you turn spreadsheets into strategy.
Nice to Have
- GA4 and Looker Studio fluency.
- Basic LinkedIn Ads or marketing automation know-how.
- Experience with automated bidding scripts.
Why Upthrust?
- Own campaigns without micromanagement.
- Work directly with founders (ex-Adani, Bank of America, IIT, ISB).
- Hybrid setup + health insurance + growth track.
Apply If
You’ve ever canceled plans to tweak a campaign.
No fluff. Just results.
What we offer:
- CTC: 7 LPA - 9 LPA
- Hybrid
- Health insurance
- Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education
If you're detail-oriented, results-driven, and excel at client management, we want to hear from you!
Data AnalyticsOptiblack is a product growth firm that works with product leaders to drive revenue from data. Optiblack has worked with 50+ firms and created an impact of $300M+ USD
Optiblack is looking to add a product analyst that works with their clients on client engagement.
Job Descriptions
0. Monitoring
Look at data from various sources daily to understand insights
Identify areas of improvement
Create the dashboards as per requirements
Build tracking plan
1. Data Analysis
Gather and analyze data from various sources to extract actionable insights.
Use statistical techniques and data visualization to interpret trends and patterns.
Identify opportunities for product improvements based on data analysis.
2. Product Performance Evaluation
Monitor key product metrics and performance indicators.
Conduct regular evaluations to assess product performance against goals and benchmarks.
Identify areas of improvement and recommend strategies for optimization.
3. Market Research
Conduct market research to understand industry trends, customer needs, and competitive landscape.
Analyze market data and customer feedback to identify market opportunities.
Provide insights on target market segments and potential customer segments.
4. User Experience Enhancement
Collaborate with UX UI designers to improve the user experience of the product.
Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
Recommend enhancements and features to improve user experience.
5. Requirement Gathering
Collaborate with stakeholders to gather and document product requirements.
Conduct interviews, workshops, and surveys to understand user and business needs.
Translate requirements into clear and actionable user stories or product specifications.
6. A/B Testing
Plan, execute, and analyze A/B Tests to evaluate the impact of changes or new features.
Use data from A/B tests to make data-driven decisions and optimize the product.
7. Reporting and Presentation
Prepare reports and presentations to communicate insights, findings, and recommendations.
Present data analysis and product performance evaluations to stakeholders and cross-functional teams.
Clearly articulate complex concepts in a concise and understandable manner.
Skills Required for a Product Analyst
1. Technical Skills
Data Analysis: Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.
Tools: Mixpanel or similar
Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis.
Product Management Tools: Familiarity with product management tools such as Jira, Trello, or Asana to manage product backlogs, roadmaps, and user stories.
User Experience (UX) Design: Understanding of UX principles and the ability to work closely with designers to enhance the user experience of the product.
A/B Testing: Experience in planning, executing, and analyzing A/B tests to measure the impact of product changes.
SQL and Database Knowledge: Proficiency in SQL to extract and analyze data from databases.
2. Workplace Skills
Communication: Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.
Critical Thinking: Capacity to think analytically, assess situations, and make data-driven decisions.
Stakeholder Management: Skill in managing relationships with stakeholders, understanding their needs, and balancing competing priorities.
Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, developers, and marketers.
Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.
Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.
Adobe IllustratorWe are looking for an experienced and creative Graphic Designer to join our team! As a Graphic Designer at our company, you will be responsible for editing, and producing photos, gifs, and all kinds of content related to imagery, plus be a part of our email marketing team.
As video has become the best way to communicate the company's messages on online platforms, your position will play an important role in our company's success.
You’ll edit them accordingly per the requirements.
This Job is Work from the office in Malad East & offers no work-from-home opportunities.
Experience and complete knowledge of:
- Adobe Photoshop, AI, & Lightroom.
- Experience as a graphic designer or in a related field.
- Demonstrable graphic design skills with a strong portfolio.
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
Java
Spring BootJob Overview:
As a Senior Software Engineer, you will work as part of a software development team and be
responsible for designing, implementing, and maintaining the back-end of fast-growing web/mobile
applications.
You could be an ideal candidate if you have a Bachelor's degree in Computer Science from a reputed
college. You need to have expert-level programming skills in Java along with experience in database
management and computer architecture. You should have experience working effectively in software
development teams ensuring tight deadlines are met. You should be passionate about writing elegant
code that solves meaningful real-life problems.
You should have already successfully built and shipped products/modules of significant complexity.
What will your role look like?
● Write well-designed, design pattern-based, testable, efficient, and high-quality code in Java.
● Design (LLD & HLD) and architect technical solutions for the business problems of a large-
scale system and support needs of growing scale.
● Prepare and produce releases of software components.
● Contribute to all phases of the development lifecycle.
Roles and Responsibilities
Who are we looking for?
● B.Tech/M.Tech/MCA degree in Computer Science, Engineering or a related subject
● 2-4 years of relevant work experience.
● Strong problem-solving skills, Computer science fundamentals, Data structures, and
Algorithms.
● Solid OOP and software design knowledge with a great understanding of Design Patterns –
you should know how to create software that’s extensible, reusable, and meets desired
architectural objectives.
● Hands-on experience in Java 8, Spring Boot, and Microservices.
● Excellent knowledge of Databases such as MySQL and MongoDB
● Hands-on experience with caching(Redis), REST APIs, SOAP APIs, JWT, Third-party API
integration, Logging(ELK), etc.
● Experience with all phases of the software development life cycle, best practices, and Agile
Software Development.
● Ability to work autonomously, be excited by new technologies, and never back down from the
challenges of scale.
Android Development
KotlinJavaRoles & Responsibilities
- Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
- Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions.
- Consistently takes well thought technical/design decisions.
- Develops expertise in more than one area and shares knowledge with others. Able to mentor/train people in areas which are new to them.
- Drives people to solve engineering challenges.
- Enjoys high respect of Tech and other cross functional teams.
- Demonstrates effective communication with project team, management and internal/external clients as necessary.
- Surfaces both technical and non-technical team challenges and helps resolve them.
- Champion for SDLC best practices and high-quality standards.
- Significantly contributes in hiring high performance candidates.
Ideal Candidate Profile
- Expert in JAVA, Kotlin, Reactive programming, Asynchronous programming and Dependency Injection. Experience with unit-tests and automation frameworks.
- Familiarity with any architectures like MV*(MVP/MVVM/MVI).
- Strong focus on high-quality mobile UI experiences.
- Operates independently with almost no oversight.
- Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints.
- Communicates tech decisions through design docs and tech talks.
- Has delivered multiple projects with end-to-end engineering ownership.
- Keeps track of new technology/tools and embraces them as necessary
- 12+ years of experience in a product-driven organization.
Technologies we're working with
- MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava,Kotlin Coroutines, Dagger and Retrofit.
Jenkins
Docker
Kubernetes- 7-10 years experience with secure SDLC/DevSecOps practices such as automating security processes within CI/CD pipeline.
- At least 4 yrs. experience designing, and securing Data Lake & Web applications deployed to AWS, Azure, Scripting/Automation skills on Python, Shell, YAML, JSON
- At least 4 years of hands-on experience with software development lifecycle, Agile project management (e.g. Jira, Confluence), source code management (e.g. Git), build automation (e.g. Jenkins), code linting and code quality (e.g. SonarQube), test automation (e.g. Selenium)
- Hand-on & Solid understanding of Amazon Web Services & Azure-based Infra & applications
- Experience writing cloud formation templates, Jenkins, Kubernetes, Docker, and microservice application architecture and deployment.
- Strong know-how on VA/PT integration in CI/CD pipeline.
- Experience in handling financial solutions & customer-facing applications
Roles
- Accelerate enterprise cloud adoption while enabling rapid and stable delivery of capabilities using continuous integration and continuous deployment principles, methodologies, and technologies
- Manage & deliver diverse cloud [AWS, Azure, GCP] DevSecOps journeys
- Identify, prototype, engineer, and deploy emerging software engineering methodologies and tools
- Maximize automation and enhance DevSecOps pipelines and other tasks
- Define and promote enterprise software engineering and DevSecOps standards, practices, and behaviors
- Operate and support a suite of enterprise DevSecOps services
- Implement security automation to decrease the loop between the development and deployment processes.
- Support project teams to adopt & integrate the DevSecOps environment
- Managing application vulnerabilities, Data security, encryption, tokenization, access management, Secure SDLC, SAST/DAST
- Coordinate with development and operations teams for practical automation solutions and custom flows.
- Own DevSecOps initiatives by providing objective, practical and relevant ideas, insights, and advice.
- Act as Release gatekeeper with an understanding of OWASP top 10 lists of vulnerabilities, NIST SP-800-xx, NVD, CVSS scoring, etc concepts
- Build workflows to ensure a successful DevSecOps journey for various enterprise applications.
- Understand the strategic direction to reach business goals across multiple projects & teams
- Collaborate with development teams to understand project deliverables and promote DevSecOps culture
- Formulate & deploy cloud automation strategies and tools
Skills
- Knowledge of the DevSecOps culture and principles.
- An understanding of cloud technologies & components
- A flair for programming languages such as Shell, Python, Java Scripts,
- Strong teamwork and communication skills.
- Knowledge of threat modeling and risk assessment techniques.
- Up-to-date knowledge of cybersecurity threats, current best practices, and the latest software.
- An understanding of programs such as Puppet, Chef, ThreatModeler, Checkmarx, Immunio, and Aqua.
- Strong know-how of Kubernetes, Docker, AWS, Azure-based deployments
- On the job learning for new programming languages, automation tools, deployment architectures
AngularJS (1.x)
Angular (2+)
Javascript- 4-8 years of experience in UI development.
• - Hands-on experience of HTML 5, CSS, JavaScript and Typescript
• - Hands-on experience in Angular 2+ version • - Strong knowledge of REST API • - Solid understanding of Object-Oriented programming.
• - Ability to work independently and should have an excellent interpersonal and communication skills.
• - Well-versed with RxJS
• - Can lead a team.
• - Good communication skills & ability to work with multiple stakeholders onshore. Desirable Skills • - Basic knowledge of server-side technology e.g. Nodejs and MongoDB will be preferable.
• - Well-versed with Agile methodology. Soft Skills:
• - Excellent organizational and troubleshooting skills with attention to detail to consistently minimize errors.
• - Professional, reliable, and possess strong work ethics.
• - Excellent communication skills
Ruby on Rails (ROR)Javascript
HTML/CSSPrimary Skills
● Ruby on Rails
● JavaScript, JQuery, HTML5
● Database knowledge (MySQL, Oracle, Postgres)
● Web technology and security, REST framework
● Unit testing frameworks (Rspec)
● Version Control (Eg., Git)
Good To Have Skills
● ReactJS and other UI technology
● Cucumber Selenium
● Shell Scripting
● Java / Python
Key Responsibilities
● Stay up-to-date on emerging technologies
● BS/MS degree in Computer Science, Engineering or a related subject
● Contribute in all phases of the development lifecycle
● Write well designed, testable, efficient code
● Ensure designs are in compliance with specifications
● Prepare and produce releases of software components
● Support continuous improvement by investigating alternatives and technologies and
presenting these for architectural review
Requirements
● 2 to 3 years of work experience as a Full Stack Developer or similar role
● Proven hands-on Software Development experience
● Proven working experience in
Rails
Ruby on Rails / Java
development
● Hands on experience in designing and developing applications using
Ruby on
● Object Oriented analysis and design using common design patterns.
● Excellent knowledge of Relational Databases, SQL and ORM technologies
● Experience in developing web applications using at least one popular web
framework
● Experience with test-driven developmen
Swift
iOS App Development
Objective CPrimary responsibilities::
- Participate as a member of a mobile development team.
- Become a subject matter expert in the mobile channel.
- Design and deliver high quality mobile applications
- Review and approve all mid-level design documentation.
- Ensure that detail design documentation is competed, reviewed, and approved, as required.
- Conduct or participate in code review sessions to ensure quality and performance.
- Support the system integration and user acceptance testing resources. Provide timely defect analysis, remediation, and reporting.
- Review security testing reports/results and remediate potential vulnerabilities in a timely manner.
- Stay abreast of emerging technologies or trends that could impact the mobile channel.
Required Skills/Qualifications::
- Design, develop and implement cohesive, highly-usable features and improvements to our existing native iOS applications.
- Design and develop new native mobile applications, as required.
- Knowledge with performance and memory tuning tools.
- Knowledge in implementing unit tests.
- Proficient understanding of code versioning tools such as GIT.
- Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
- Knowledge translating product requirements into design specifications.
- Debugging and problem solving skills.
- Understanding of MVVM and MVC development pattern.
- Ensure quality software is delivered with minimal defects and no go live critical issues. Knowledgeable of unit and automation testing tools
Website - https://praxinfo.com/">https://praxinfo.com/
iOS App DevelopmentObjective CSwift
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Full Stack Developer - Averlon