Job Details
- Job Title: Associate Director - Customer Success
- Industry: Healthcare
- Experience Required: 6-8 years
- Working Days: 5 days/week
- Function: Operations
- Job Location: Mumbai
- CTC Range: Best in Industry
Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy
Criteria:
- Candidate should have minimum 6 years of client-facing experience.
- Candidate should have experience in a SaaS Business Model or Health-tech domain.
- Candidate should have worked on B2B model.
- Candidate should have experience from SAAS or B2B companies.
- Candidate must have minimum 2 years of experience in managing and leading teams.
- Proven experience in Customer Success lifecycle management from pre-launch to renewal.
- Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
- Candidate should have experience in cross-selling and up-selling.
- Strong client relationship management and stakeholder engagement skills
- Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
- Strong communication, analytical, and problem-solving skills
NOTE:
Any Manager / Sr. Manager candidate can work for this role.
Description
Job Description
We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.
Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.
Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations. Generating reports and sharing executive summaries internally and externally based on business demand.
A successful applicant:
A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.
Responsibilities:
• Lead a high-performing team that works collaboratively with other supporting team members
• Achieve quarterly goals and growth objectives defined under OKRs
• Coach your team in analyzing opportunities be the catalyst in business growth
• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Requirements:
• MBA degree or equivalent practical experience
• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec
• A mini. of 2 years of experience in managing teams
• Experience in collaborating with cross-functional teams
• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills
Benefits About Company:
Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.
- Be part of a successful, high-growth B Series-funded startup with patented technology
- Work at the forefront of cutting-edge health-tech innovation
- Trusted by 1000+ companies across industries
- Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
- Attractive compensation with lucrative performance-based incentives
- ESOPs and rapid career growth with opportunities for multiple promotions in a year
- 360-degree appraisal process for holistic performance feedback
- Direct reporting to top management for high-impact exposure
- Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more
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Aniket Lila, Co-Founder, CEO
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