Associate Director - Customer Success

Healthcare Industry

Associate Director - Customer Success

Peak Hire Solutions

Company

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Associate Director - Customer Success

at Healthcare Industry

Agency job

via Peak Hire Solutions

6 - 8 yrs

₹22L - ₹25L / yr

Mumbai

Skills

Customer Success

Customer Relationship Management (CRM)

Team leadership

Client Management

Analytical Skills

SaaS

Business-to-business

Customer Retention

Stakeholder management

Relationship development

Relationship building

Revenue growth

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

Candidate should have minimum 6 years of client-facing experience.
Candidate should have experience in a SaaS Business Model or Health-tech domain.
Candidate should have worked on B2B model.
Candidate should have experience from SAAS or B2B companies.
Candidate must have minimum 2 years of experience in managing and leading teams.
Proven experience in Customer Success lifecycle management from pre-launch to renewal.
Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
Candidate should have experience in cross-selling and up-selling.
Strong client relationship management and stakeholder engagement skills
Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations. Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company:

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.

Be part of a successful, high-growth B Series-funded startup with patented technology
Work at the forefront of cutting-edge health-tech innovation
Trusted by 1000+ companies across industries
Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
Attractive compensation with lucrative performance-based incentives
ESOPs and rapid career growth with opportunities for multiple promotions in a year
360-degree appraisal process for holistic performance feedback
Direct reporting to top management for high-impact exposure
Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

Candidate should have minimum 6 years of client-facing experience.
Candidate should have experience in a SaaS Business Model or Health-tech domain.
Candidate should have worked on B2B model.
Candidate should have experience from SAAS or B2B companies.
Candidate must have minimum 2 years of experience in managing and leading teams.
Proven experience in Customer Success lifecycle management from pre-launch to renewal.
Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
Candidate should have experience in cross-selling and up-selling.
Strong client relationship management and stakeholder engagement skills
Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

A successful applicant:

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company:

Be part of a successful, high-growth B Series-funded startup with patented technology
Work at the forefront of cutting-edge health-tech innovation
Trusted by 1000+ companies across industries
Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
Attractive compensation with lucrative performance-based incentives
ESOPs and rapid career growth with opportunities for multiple promotions in a year
360-degree appraisal process for holistic performance feedback
Direct reporting to top management for high-impact exposure
Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

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Shubham Vishwakarma

Full Stack Developer - Averlon

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Monitoring and improving front-end performance.
Documenting application changes and developing updates.
eact.js Developer Requirements:
- Bachelor’s degree in computer science, information technology, or a similar field.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.

Product Manager

Product Based Company

Agency job

via Getinz by Ishwarya RB

Chennai

3 - 7 yrs

₹10L - ₹15L / yr

Product Management

- B.Tech/B.E/M.Tech/MCA/MBA from Tier 1 Colleges

- 3+ Years of experience in Product Management from product company

- Experience in managing product roadmaps and timelines

- Track record of execution and deploying the highest quality product on time with high adoption metrics

- Strong leadership, listening, and cross-functional management skills

- Ability to work with leadership with clear and concise communication

- Ability to effectively prioritize, manage projects, and multi-task in a fast-paced, cross-functional organization

Business Development Executive

at Unacademy

1 video

11 recruiters

Posted by Deepshikha Sharma

Remote, Bengaluru (Bangalore)

1 - 4 yrs

₹3L - ₹5L / yr

Business Development

Inside Sales

Telesales

Sales

Roles and Responsibilities: • Take prospect from initial contact phase to qualified phase over the phone • Present product solutions virtually.  Generate revenue by counselling prospects and converting them to sales.  Meet and exceed pipeline contribution goals  Respond quickly to assigned leads (No cold calling targets)  Willingness to be measured by weekly and monthly metrics.  Use and become an expert on the Customer Relationship Management (CRM) system.

Preferred Qualification:  Any Graduate / Post Graduate / MBA (marketing)  1-5 years of experience in Inside Sales / Outbound Sales / Tele Sales / Educational Sales.  Good written and spoken English & can speak Hindi.  Good negotiation and pitching skills required.  Passion to work in a fast-paced start-up  Ed-tech experience is an added advantage  Multi-disciplinary, continuous learning mind-set  Customer focus with good convincing ability and confident personality.

About Unacademy:
Headquartered in Bengaluru, Unacademy is India’s largest learning platform that brings expert educators together with millions of students in need of quality education. Unacademy, since its inception in 2010, has earned the trust and gained recognition from countless learners and has provided opportunities to several thousands of Educators to actively participate in the education revolution it has undertaken.

We are changing the way India learns, one lesson at a need of quality education

UX Designer

at Kubma

1 recruiter

Posted by Rohan Mital

Noida, NCR (Delhi | Gurgaon | Noida)

0 - 3 yrs

₹3L - ₹5L / yr

HTML/CSS

User Experience (UX) Design

User Interface (UI) Design

Looking for someone who has a passion for design. Candidate should know about the latest design trends. Candidate will primarily be working on designing tech products & websites end-to-end.

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