Associate Director - Customer Success saas

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

Role: Director of Field Sales

About the Role

If you have a flair for the field, you love achieving targets, thrive in managing large teams, enjoy the blend of the chaos & the nuances of data, with a dream to take this from a 12 cr to a 50 Cr team (ARR), then we would love to have a chat with you.

We envisaged this vertical to drive and tap the unlimited potential of the retail market across India. It's a wonderful problem to solve considering the vertical has grown 6X in 12 months.

As the Director of Field Sales, you will be responsible for leading a large sales team and driving revenue growth for the company. You will work closely with the executive team to develop and execute the company's sales strategy, while also managing the day-to-day operations of the sales team.

What you will be doing

● Develop and execute a comprehensive sales strategy that drives revenue growth for the company

● Build and lead a high-performing sales team of 200+ that consistently exceeds sales targets

● Develop and maintain strong relationships with key customers and partners

● Analyze sales data and market trends to identify opportunities for growth

● Manage the sales budget and ensure that all sales activities are aligned with the company's financial

goals

● Develop and implement sales training programs to ensure that the sales team is equipped with the skills

and knowledge needed to succeed

● Ensure that all sales activities are in compliance with company policies and procedures

● Provide regular updates to the executive team on sales performance, market trends, and other key

metrics

What we are looking for

● Someone with 10 + years of experience managing a sales team in product-based start-up

● Someone who has successfully managed field sales of more than 200 people in the past

● Someone who has seen a scale of at least 50 crore net revenue per annum

● Someone who is analytically strong and has a good grip on numbers

1.Hands-on Hyperion implementation experience in EPBCS.

2. Must have done atleast 2 implementation of Hyperion planning

3. Must understand application dimesionality, metadata setup, data forms creation, dashboard creation and setting up tasklists

4. Demonstrated ability to work independently as well as in a collaborative team environment.

5. Experience with EPBCS preferred

6. Must have handled scripting and data rules creation

7. Should be good in Rules calculations

Heptagon Infotech is looking for energetic and result-oriented Business developers from IT Industry with Excellent Skills and Communication.

Experience:

• Minimum of 3 years of experience in business development or a similar role in an IT industry.
• Good in end-to-end Project closing on web development & Mobile App, E-Commerce, SEO & Digital Marketing projects.
• Experience in Business Development, project requirement analysis, drafting proposals, and negotiation with International clients.
• Excellent PR skills to make long-term relationships with clients.
• Explore and develop new business opportunities, understand clients' requirements, and provide estimates.

Responsibilities:

• Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation
• Must be dynamic and sales-target oriented.
• Must have good business analytical skills for client project requirements understanding,
• Contacting potential clients to establish rapport.
• Should have a knowledge/experience in bidding and proposal posting
• Convincing the client by writing attractive cover letters to the client.
• Should have knowledge/experience in Social Media Marketing
• Must have excellent English communication skills (written and verbal),
• Should have a Positive attitude,
• Should be able to make reports and presentations,
• Developing goals for the development team and business growth and ensuring they are met.
• Enthusiastic to build good relationships with clients
• Ability to work well in a team environment.

Skills

• Strong communication skills and IT fluency.
• Team handling
• Leadership
• Client Management
• Excellent organizational skills.
• Proven ability to negotiate
• Should have different bidding portals knowledge like Upwork, freelancer, LinkedIn etc.
• Can able to take decisions making his/her own in favour of the organization for end-to-end closings without any help.

Experience: - 3+ Years Preferred

Job Location: - Gandhinagar, Gujarat.

Work mode: - WFO only.

Notice Period: - Immediate or 15 Days

Summary:

The embedded systems engineer designs, develops, tests, and maintains embedded systems. The engineer will identify and fix issues and work collaboratively with engineers, product managers, and others on various teams. 

Responsibilities:

• Design and build embedded systems, including embedded system firmware
• Test and debug the systems
• Monitor and maintain the system after development
• Improve system efficiency and stability after development
• Collaborate with customers to create systems based on their needs

Requirements:

• Minimum of a bachelor's degree in computer science or engineering
• Professional experience in embedded systems
• Significant programming experience in C or C++
• Experience in trouble-shooting embedded systems and microcontroller peripherals
• Experience in working in real-time operating systems
• Experience in interfaces, IP protocols, and hardware subsystems
• Proficiency in working with common embedded systems communication protocols
• Strong interpersonal and writing skills
• Ability to work as part of a team
• Exceptional analytical and problem-solving skills
• Self-motivated and passionate about your work and embedded systems
• Always eager to learn and improve

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office 
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

• Customize, develop and support solutions on salesforce.com platform.
• Develop, test, document and deploy high quality solutions for our clients.
• Working closely with clients and the development team to determine the project requirements.
• Document unit test scripts and record test results post completion of development.
• Review self and peer's code/configuration as part of review process.

Hard Skills

• Strong understanding of the SDLC
• (Agile and Waterfall approaches and tools)
• Advanced Salesforce customization/coding (Apex & Visualforce development)
• Salesforce data loading & using data loader/Data stage/related tools.
• Lightning component experience preferred.
• Knowledge in Java/.Net Programming & OOPs concepts is an added advantage.
• Basic source control knowledge Git/SVN
• Proficient in building integrated solution involving web services using both REST and SOAP
• Strong in RDBMS concepts, SQL and SOQL query languages and ER concepts
• Experience of developing using Eclipse/Mavens Mate IDE
• Hands on experience in migrating code/configuration to production is an added advantage.

Good to have

• Certifications on Salesforce Admin, App Builder, Platform Developer 1 is a must
• Comfortable & familiar with MS office tools
• Analytical & problem-solving skills
• Clear communication and articulation ability
• Team player

Soft Skills

• Effective written and oral communication
• Inspire and motivate the team to perform at their best.
• Professional maturity to give and receive feedback.
• Supports team members in meeting their commitments.
• Good presentation skills to run governance and steering committee meetings.
• Excellent listening skills with sharp acumen to replay or summarize conversations especially when a client is involved.
• Ability to cross/up sell when there is an opportunity.
• Understand client business and add value to requirement conversation.