Associate Director - Customer Success saas

Function Expertise

Maintain oversight of developments in the BFSI, Fintech regulatory environment.

Anti Money Laundering (AML):

Develop internal procedures to prevent money laundering.

Build new scenarios/rules, create BRDs, and evaluate exception reports and alert closures.

Evaluate the performance of AML monitoring tools and negative list screening.

Review policies and procedures in the AML program (KYC/CDD/EDD).

Ensure information consistency with AML policies and regulatory requirements.

Support an annual review of the AML monitoring system and process.

Drive compliance program and monitor systems.

Compliance reviews:

Ensure policies and procedures are followed and monitor improvements.

Monitor regulatory changes:

Interpretation and dissemination of information to departments for implementation.

Focus on self-learning and development on relevant guidelines.

Maintain and periodically review necessary policies under various regulations.

Problem Solving

Proactively manage potential regulatory risks.

Identify inconsistencies in data and transactions:

Formulate strategic recommendations on policies, procedures, and practices.

Develop solutions to address specific challenges faced by business units in regulatory compliance matters, including impact assessments.

Guide transaction monitoring teams:

Address critical areas such as suspicious transactions and name match as per screening output.

Conduct process audits/reviews:

Escalate high-risk issues to management.

Identify and inform changes in legislation and regulatory requirements relating to AML.

Monitor and report critical gaps during reviews:

Recommend corrective actions.

Interaction

Guide and support internal teams:

Conduct face-to-face training for internal teams and business units.

Liaison/follow-up with inter-departments:

Ensure timely completion/updating of compliance tasks.

Report suspicious transactions:

Report to regulators (e.g., FIU) and other stakeholders (e.g., Partner Banks).

Assist the Head of Compliance:

Provide updates to senior management on critical compliance issues for immediate attention and escalation.

To succeed in the role..

Qualifications:-

Any CS / LLB / MBA with at least 6 years of experience in BFSI /Fintech compliance space focusing on AML and KYC related compliance.

Experience in BFSI & Fintech (Prefer compliance persons from NBFC/bank who has experience in handling lending processes, AML compliance, product compliances etc . Should have dealt with Regulatory audits (RBI audits / Inspections) & communicated with regulators actively on compliance related matters).

Overview:  Looking for experienced Senior Developers to work on a cross-functional team to solve real-world problems for healthcare providers around United States of America.

They will be required to use their expertise to design, build, test, and improve the features that will enable our customers to effectively run their business and provide patient care. We are looking for ideal candidates who like solving tough problems, enjoys being part of a fun team, and are tenacious.

Requirements:

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

• Defining, implementing and executing regression and stress automation tests focused on embedded software and device firmware level
• Analyzing automation test results for failures, identifying issue trends, and quantifying impact
• Isolating and reporting defects effectively quantifying customer impact, and verifying fixes through regression testing and other test methodologies
• Working cross-functionally with other QA teams, Developers and Project Managers

Desired Candidate Profile

• BE– CS/ ECE, MS, ME, MTech
• 2+ years of QA experience, preferably on consumer hardware/software products
• Automation experience in modern scripting or compiled languages (Python, JavaScript, C, etc.)
• Knowledge of Unix and Unix shell scripting
• Ability to communicate technical concepts to a non-technical audience
• Deep understanding of SQA methodologies & practices
• Ability to solve hard problems with creative and sustainable solutions
• Experience with hardware and/or software development lifecycle processes
• Self-motivation with the ability to drive features to delivery
• Strong hands on experience in developing applications
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills, and the ability to learn new technologies quickly    

We are looking for a React Native developer interested in building mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Leverage native APIs for deep integrations with both iOS and Android platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing iOS and Android apps to React Native.

Desired Candidate Profile:

• The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
• 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
• 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
• Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
• Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
• Ability to multitask in a dynamic, fast paced environment
• Experienced at account management & growth through farming.
• Experienced at leading presentations and discussions with customer’s senior management teams
• Highly energetic, with a passion for helping customers achieve expected business outcomes

Qualifications:

1. Bachelors degree from Top institutes. MBA preferred
2. Excellent organization and project management capability
3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
4. Self started, self motivated, flexible and results driven
5. Experience using CRM tools

Preferred knowledge/skills:

1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
2. Experience working/leading teams in customer success functions for SaaS products.
3. Experience with Product Delivery Lifecycle