Job Description:
- Troubleshoot and resolve technical issues or queries raised by the customer efficiently and effectively
- Collaborate with Technical team members to resolve customer issues and engage on various strategic projects discussions when needed
- Gather the required information to handle technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs response and resolution times by partnering with different teams in the organization
- Drive technical issues from reporting to resolution, communicating with customers regularly regarding the issue status
- Collaborate with different teams to resolve the issues faced by customers and provide solutions
- Ensure queries and complaints are dealt within a courteous, effective and timely manner.
Requirement/Desired Skills:
- Basic knowledge of AWS support
- Relevant experience in technical customer support, with a strong customer interaction experience
- Working knowledge of SQL, Jira, Postgres related technologies
- Ability to automate / write scripts for small repetitive jobs
- Ability to multi-task in a fast-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills
- Attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
- Proven ability to troubleshoot for issues raised, escalate problems where necessary
- Demonstrated skill and passion for operational excellence by using automation and process improvements.
About Angel One
We are Angel One (formerly known as Angel Broking). India's most trusted Fintech company and an all-in-One financial house. Founded in 1996 Angel One offers a world-class experience across all digital channels including web, trading software and mobile applications, to help make millions of Indians informed investment decisions.
Certified as a Great Place To Work for six-consecutive years, we are driven by technology and a mission to become the No. 1 fintech organization in India. With a 9.2 Million+ registered client base and more than 18+ million app downloads, we are onboarding more than 400,000 new users every month. We are working to build personalized financial journeys for customers via a single app, powered by new-age engineering tech and Machine Learning.
We are a group of self-driven, motivated individuals who enjoy taking ownership and believe in providing the best value for money to investors through innovative products and investment strategies. We apply and amplify design thinking with our products and solution.
It is a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are remote-first, with people spread across Bangalore, Mumbai and UAE. Here are some of the perks that you'll enjoy as an Angelite,
- Work with world-class peer group from leading organizations
- Exciting, dynamic and agile work environment
- Freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech
- Cutting edge technology and Products / Digital Platforms of future
- Continuous learning interventions and upskilling
- Open culture to collaborate where failing fast is encouraged to invent new ways and methods, join our Failure Club to experience it
- 6-time certified as a Great Place To Work culture
- Highly competitive pay structures, one of the best
Come say Hello to ideas and goodbye to hierarchies at Angel One!
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Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)
Mandatory Skills required:
1. Ability to translate business requirements into technical requirements for QlikView
2. Perform detailed analysis of source systems and source system data and model that data in
Qlikview
3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files
to create Qlik marts
4. Proficiency with QlikView Scripting, use of complex QlikView functions,
advanced QlikView Expressions, experience with complex data models and optimization of data
model for query performance to create Qlik Marts
5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )
6. Development of Qlikview/ QlikSense
Job Description-
- Proficient in Power BI report development and dashboards and publishing to the consumers for decision making
- Design and develop optimized reporting applications (Power BI/SSRS) on SQL, Azure SQL.
- Sound knowledge of various visuals like Heat Maps, Geocoding, Symbol Maps, Pie Charts, Bar Charts, Tree Maps, Gantts, Circle Views, Line Charts, Area Charts, Scatter Plots, Bullet Graphs and Histograms
- Design and develop SQL procedures / ETL jobs, data processing in Microsoft Azure SQL, SQL Server with optimized processing time.
- Communicate design, requirements, feature set, functionality, usability and limitations of subsystem to team and/or development lead or manager.
- Participate in Business Requirements and Functional Requirements meetings, identify gaps in requirements and drive discussion around appropriate solutions.
- Design and code high quality database solutions within a fast paced sprint release cycle.
- Proficiency in creating visualizations / reports / dashboards based on business requirements.
- Manage errors gracefully. Document code and work completed.
- Conduct thorough unit testing of code and document the unit test cases.
- Conduct appropriate performance testing to ensure all solutions will meet SLAs and performance criteria.
- Provide support as needed throughout Test and User Acceptance Testing phases.
- Create Technical Design Specification documentation that clearly articulates the design and code being implemented.
- Provide client communication as appropriate to project.
- Be able to translate technical specifications into finished programs and systems and also have a thorough understanding of developing solutions to handle
- large volume data sets that are typical with BI solutions.
- Assist in architectural design reviews and ensure technology stack selection is relevant
- Ensure development and testing follow industry standards
- 6-8 years of experience with any Business analytics visualization tool with at least 2 years of relevant experience in PBI development
- Demonstrated SQL expertise, coding functions, packages, stored procedures, scripts, and queries in SQL Server.
- Good technical knowledge in SQL Server BI Suite (ETL, Reporting, Analytics, Dashboards) using SSIS(good to have), SSAS(good to have), SSRS(good to have) and Power BI (must have)
- Expertise in Query Optimization and create new SQL procedures based on business requirements. This is a must have skill set
- Advanced working SQL knowledge and experience working with relational databases, query authoring as well as optimizing the data base objects
- Experience in working with Structured, semi-structured and un-structured data.
- Demonstrated experience in working on Power BI
- Understands how to create optimized db schema
- Strong data warehouse design and physical data modeling skills
- Ability to quickly troubleshoot issues and work on multiple tasks in parallel.
- Excellent coding and debugging skills
- Should have exposure of working PBI Premium Workspace and Gateways
- Ability to work in a self-directed way either individually or as part of a team.
- Excellent communication skills (written and spoken) and ability to work under continual deadline constraints are necessary.
Production Support Engineer
at Gaian Solutions India Pvt Ltd-GAIA TV
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Designation- L1 Tech Support
Location – Kharghar
Experience - 2 to 5 years
L1 Tech Support: BE/Btech only.
- Must have minimum 2-3 years of support Experience on Financial transactions system
- Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
- Manage Production alerts and take necessary action as per the run-book
- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
- Maintain and adhere production schedules to include ad-hoc requests
- Stopping and starting system processes
- Troubleshoot failures and determine best course of action
- Internal Stakeholder communications with respect to the daily production cycles
- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
- SLA Adherence.
- Good Understanding of SQL and scheduling.
- Familiarity/Experience with UNIX, LINUX, Windows environments
- Familiarity with scheduling and job monitoring tools
- Must be able to do work in all 3 shifts (morning/afternoon/night
If interested, kindly share updated resume, current CTC and Expected CTC.
Tech Delivery Lead
at A next-generation information technology solutions company
- Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
- Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
- Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified issues.
- Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or Azure.
- Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics.
- Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a must.
- Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture.
- Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning.
- Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache Spark.
- Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB
- Exposure to Agile methodologies & Continuous Integration Tools
- Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch)
- Very sound understanding of technology and have a consultative approach.
- Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital era.
- Excellent Pre-sales experience and have played a key role in winning business along with the sales team.
- Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment
- Good negotiation skills
- Go getter and results oriented
- High energy level with ability to work well under pressure
- Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer organization.
- Own the lifecycle of users from on-boarding, setup, to the day-to-day support, including serving as front-line for issues on the ongoing engagements.
- Crafting delightful user experiences around user on-boarding and support, such as ticketing, support channels, and customer communications.
- Tracking metrics and measurements of user engagement and behavior.
- Crafting well-written user-facing communications and documentation.
- Translating user feedback and needs to well-scoped requirements, and collaborating with Engineering to deliver them.
- For the first 6-9 months, expect a lot of hands-on, detail-oriented work, often requiring your exposure to other areas like sales/account management, including occasionally plugging in on for other functions.
- In the mid-to-long-term, expect an increasing amount of specialization into a deeper role, with the possibility of eventually building and scaling a team.
Product support engineer
Product Support Engineer (L1 Support) – Immediate Requirement.
Key skills
- 1-3 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate the end users.
- Sound knowledge on Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with Development team and manage the progress of cases.
- Should be able to cope up with high pressure work environment.
- Work model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- Preferred male applicants only
