Associate - Technology Application Support (ABL_SS_407)

at Angel One

DP
Posted by Sailee Dorle
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Remote only
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3 - 6 yrs
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₹4L - ₹6L / yr
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Full time
Skills
Tech Support
Technical support
SQL
JIRA
Application Support
AWS Support

Job Description:

  • Troubleshoot and resolve technical issues or queries raised by the customer efficiently and effectively
  • Collaborate with Technical team members to resolve customer issues and engage on various strategic projects discussions when needed
  • Gather the required information to handle technical inquiries
  • Manage customer expectations regarding estimated response times for issue resolution
  • Meet SLAs response and resolution times by partnering with different teams in the organization
  • Drive technical issues from reporting to resolution, communicating with customers regularly regarding the issue status
  • Collaborate with different teams to resolve the issues faced by customers and provide solutions
  • Ensure queries and complaints are dealt within a courteous, effective and timely manner.

Requirement/Desired Skills:

  • Basic knowledge of AWS support
  • Relevant experience in technical customer support, with a strong customer interaction experience
  • Working knowledge of SQL, Jira, Postgres related technologies
  • Ability to automate / write scripts for small repetitive jobs
  • Ability to multi-task in a fast-paced environment
  • Excellent ability to learn and articulate software-related and technical concepts
  • Strong active listening skills and excellent written and oral communications skills
  • Attention to detail when communicating with customers (verbal & written)
  • Ability to empathize with customers and convey confidence
  • Proven ability to troubleshoot for issues raised, escalate problems where necessary
  • Demonstrated skill and passion for operational excellence by using automation and process improvements.

 

About Angel One

We are Angel One (formerly known as Angel Broking). India's most trusted Fintech company and an all-in-One financial house. Founded in 1996 Angel One offers a world-class experience across all digital channels including web, trading software and mobile applications, to help make millions of Indians informed investment decisions.


Certified as a Great Place To Work for six-consecutive years, we are driven by technology and a mission to become the No. 1 fintech organization in India. With a 9.2 Million+ registered client base and more than 18+ million app downloads, we are onboarding more than 400,000 new users every month. We are working to build personalized financial journeys for customers via a single app, powered by new-age engineering tech and Machine Learning.


We are a group of self-driven, motivated individuals who enjoy taking ownership and believe in providing the best value for money to investors through innovative products and investment strategies. We apply and amplify design thinking with our products and solution.


It is a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are remote-first, with people spread across Bangalore, Mumbai and UAE. Here are some of the perks that you'll enjoy as an Angelite,


  • Work with world-class peer group from leading organizations
  • Exciting, dynamic and agile work environment
  • Freedom to ideate, innovate, express, solve and create customer experience through #Fintech & #ConsumerTech
  • Cutting edge technology and Products / Digital Platforms of future
  • Continuous learning interventions and upskilling
  • Open culture to collaborate where failing fast is encouraged to invent new ways and methods, join our Failure Club to experience it
  • 6-time certified as a Great Place To Work culture
  • Highly competitive pay structures, one of the best


Come say Hello to ideas and goodbye to hierarchies at Angel One!

Founded
1987
Type
Product
Size
1000-5000 employees
Stage
Profitable
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