Customer Service Associate

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success.   

Experience Level

This role is ideal for engineers with 6+ years of hands-on software development experience, particularly in Ruby on Rails at scale. 

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!  

What You'll Do 

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement 
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement  

What We're Looking For

• Expertise in Ruby on Rails, Test Driven Development, React, React.js or JavaScript, and TypeScript 
• Strong skills in object-oriented programming, data structures, algorithms, and software engineering methodologies 
• Ability to design and develop web architecture and optimize existing infrastructure 
• Experience working in Agile and eXtreme Programming methodologies within a continuous deployment environment 
• Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools 
• Knowledge of server configuration and deployment infrastructure 
• Experience using source control, bug tracking systems, writing user stories, and technical documentation  

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore/Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 3 to 8 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

About One Impression

One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.

Key Responsibilities:

• Develop and Own Product Roadmaps: Define and manage product roadmaps, prioritizing increments based on inputs from external and internal stakeholders.
• End-to-End Feature Launch Ownership: Plan, scope, and ensure high-quality delivery of increments with complete ownership of end-to-end feature launches.
• Cross-functional collaboration: Work with Sales, Design, and Engineering to develop feature-level specifications (PRDs) inclusive of UX/UI design, then validate assumptions, prototypes, and designs directly with existing or prospective customers.
• Sprint Execution: Participate in regular sprint ceremonies to oversee the execution of planned features.
• Issue Resolution: Resolve issues by closely monitoring product issues and escalating as required.
• Product Marketing Partnership: Partner with Product Marketing on launches and sales collateral, and other technical information required to support internal onboarding and outbound marketing and sales activities.
• Customer Success Collaboration: Work with Customer Success and Sales to account for and co-own NPS and C-SAT scores.
• Data Analysis and Decision-Making: Perform detailed data analysis and structured decision-making to inform product development.
• Customer Feedback Integration: Interact with customer-facing teams (e.g., Sales, Customer Success, Account Management) to obtain customer feedback and structure it to arrive at informed decisions.
• Feature Adoption Analysis: Collect and analyze data for feature adoption, drawing insights to enable better adoption.
• Ecosystem Analysis and Benchmarking: Perform ecosystem analysis and benchmarking to ensure our product is industry-leading and innovative.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA is a plus.
• 4+ years of experience as a Product Manager, in a Start-up or marketplaces .
• Strong understanding of user-centered design principles and best practices.
• Experience with gamification techniques in product design.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Proficiency in product management tools and software.

JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outage
• Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

Looking for an experienced candidate with strong development and programming experience, knowledge preferred-

• Cloud computing (i.e. Kubernetes, AWS, Google Cloud, Azure)
• Coming from a strong development background and has programming experience with Java and/or NodeJS (other programming languages such as Groovy/python are a big bonus)
• Proficient with Unix systems and bash
• Proficient with git/GitHub/GitLab/bitbucket

Desired skills-

• Docker
• Kubernetes
• Jenkins
• Experience in any scripting language (Phyton, Shell Scripting, Java Script)
• NGINX / Load Balancer
• Splunk / ETL tools

As a senior engineer you will be working independently in designing and implementing new visuals and also helping improve code quality. A lot of emphasis is on usability; so any specific experience is ux is a big plus. Any experience with backend implementation is also a plus

You will work with a mix of front end technologies, primarily JavaScript, D3, HTML 5, SVG, CSS (and related tech like SaSS/LESS). You'd also work with Git, WebPack. You don't already need to know all of these technologies.The key requirement is a keen interest in UI/UX work, solid front-end programming skills (thorough understanding of JavaScript, CSS and browser rendering workflow) and critical thinking.

Remote working is allowed

• The CTO will set company’s technological vision and lead its execution.
• Responsible to build and scale an online B2B / B2C platform from the scratch
• Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.

• Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
• Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
• Proven experience of building and leading engineering teams that have scaled along the journey.
• Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
• Candidate must have nuanced understanding of trade-offs among features, risks and costs.

Responsibilities:

• To create new Exclusive Distributor
• Research & identify new market opportunities
• Maintain smooth relationship with the customer & be ready to fulfill their needs effectively.
• Setting new goals & new strategies to run the business & revenue growth.
• Arrange business meetings with prospective clients
• Promote the company’s products/services

Requirements:

• Bachelor’s Degree preferred
• Experience required at least 1-2 years in related field
• Strong convincing power
• Representative skill with communication
• Self-motivated & the ability to be motivated by target

• Architect, Design, implement, and deploy solutions that are reliable and perform at scale in multi-tenant environment.
• Collaborate with UX design group and convert the design to actual UI components and pages to delight users of our cloud platform
• Evaluate technology and make choice based on performance, scalability, security and future expansion.
• Work with different stakeholders within and outside the team in a highly collaborative environment.
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Engage with Product Management and Business to create Product roadmap, own technical backlog and roadmap for technology supremacy.
• Continually learn about new technologies, generate new ideas and improve the use of technology in the product.
• Driving various organization wide activities like Hackathon, Ideathon, brown bag sessions and technical blogs

• Strong experience in Information Architecture and UI Design experience in delivering concepts, wire frames, prototypes, and compelling visual experiences.
• Possess the knowledge of the Graphic Design, Usability and ability to apply strategic thinking to deliver exceptional end to end user experience
• Expert understanding of strong Standards Based HTML Development as also strong JavaScript and JS libraries / UI Frameworks like Prototype.js, DHTMLX, ExtJS, JQuery (one Framework at the least is a must)
• Strong experience in Vue.JS/Backbone.JS or similar.
• Strong in CSS and AJAX / XML / XSLT / DOM / JSON
• Should have fundamental understanding of JavaScript - OOPs
• Understand Cross Browser issues and client side cookie
• Would expect the successful candidate to be highly proficient in Web Standards including W3C and WCAG
• Possess strong and relevant exposure to Web Accessibility/ Usability
• Would require to be intimately familiar with defining UI Specifications / Guidelines
• Would be essential to possess knowledge of web-based technologies and their impact on the feasibility of design solutions, including the capabilities and limitations of Web Technologies
• Experience in the Retail Domain or working on building Analytical Tools would be a plus
• Very good written and verbal communication skills
• Experience working with Agile development environments