Customer Service Associate

Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.  

Key Responsibilities:

- Drive franchise sales and onboard new franchise partners across India.  

- Present the franchise model and conduct multiple meetings to close deals.  

- Handle end-to-end legal documentation and ensure timely agreement signings.  

- Manage complete setup of franchise stores, ensuring seamless execution.  

- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.  

- Collaborate with the marketing team to align franchise sales efforts with promotional activities.  

- Provide regular progress reports to the Chief Executive Officer.  

- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.  

Qualifications & Skills:

- Proven experience in franchise sales or a similar role.  

- Strong understanding of franchise models, ROI, and break-even analysis.  

- Excellent communication, negotiation, and relationship-building skills.  

- Proficiency in handling legal documentation and agreements.  

- Ability to work under pressure and achieve sales targets.  

- Willingness to travel extensively.  

- Strong organizational and project management abilities.  

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

About Klenty

Klenty is a Software Product company operating in the Sales Engagement category.

One of the fastest growing SAAS startups in the sales engagement space, Klenty is headquartered in California and operates from Chennai, India.

Klenty’s Sales Engagement Product helps thousands of sales teams automate all the repetitive activities involved in the sales process like sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus more on activities like building relationships and closing deals.

With over 3000 customers all over the world, we are on a mission to transform every B2B Sales team into an unstoppable force

Join us in building the future of sales engagement software

Roles & Responsibilities

1. Ensure that the application doesn’t misbehave under changing user load and that no bugs or errors reach the end-users.

2. Understands and analyze performance test requirements - Develops performance test script suite and Executes tests —> Captures —> Analyzes results.

3. Conduct system performance testing to ensure system reliability, capacity and scalability and reports performance test progress & defects.

4. Maintains performance script repository.

5. Writing test scripts of various test phases like integration, regression, system.

6. Analyzing users stories / Use cases / requirements for validity and feasibility.

7. Interact with SMEs & Business to gather PT/PE requirements.

8. Identifying tools and techniques to improve testing quality and efficiency.

9. Raise issues or concerns to the stakeholders upfront and if required come up with mitigation plan.

10. Collect all metrics (Client Side, Server Side, DB, Network and Load Balancer) and analyse the performance metrics and bottlenecks to suggest corrective actions.

11. Design and create benchmark scenarios and prepare performance benchmark documents.

12. Prepare test summary reports for management review.

13. Collaborate closely with other team members and departments and assist in other performance engineering activities as needed.

Seniority Level - Entry level

Industry - Information Technology & Services

Employment Type - Full-time

Job Functions - Product Development

Employment Type - Full-time

Experience – 8 – 10 years

Location - NCR

Roles and Responsibilities:

System Analyst

The individual in this role will gather, document, and analyze client functional, transactional, and insurance business requirements across all insurance functions and third-party integrations. System Analyst will also work within a cross-functional project team to provide business analytical support and leadership from the business side.  The individual will play a highly visible, client-facing, and the consultative role and have the ability to offer system solutions to enhance client implementations and transform client workflow and business processes. Individual should be very good in mapping business functions / attributes with the Insurance rules and data.

Skills Required:

• A successful candidate in this role must:
• Good hands-on skills in Oracle, PL/SQL, TSQL
• Object oriented knowledge should be good
• Have Functional knowledge on P & C
• Overall Tech - 60% and Functional - 40%

Primary Skills:

• Good Data Mapping knowledge, RDBMS / SQL Knowledge

Secondary Skills:

• Oracle Big+

Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

• Develop web-based application for analytics using Angular
• Integrate and extend Python REST APIs and create visually stunning UI experiences for analysts and users.
• Create flexible dashboards and reports (using plotly, d3, etc) and  leverage open source technology to create various components.
• Create a flexible UI for data analytics and big data usecases which can be used by Large Tier banks as well as smallscale agile startups
• Write unit tests and functional tests for the component using tools like Jasmine, Karma, Cypress, etc.
• Follow software development practices with continuous testing, development and integration (CD/CI)
• Write and maintain technical design documents and new-feature documents
• Collaborate closely with developers, engineers, testers, and product managers
• Participate in peer-based code reviews and design reviews
• Follow agile methodology and encourage collaboration with tools such as GIT, Confluence and Slack applications
• Undergraduate degree or above in computer science preferred

Required Qualifications

• Knows SPA and frontend technologies well
• Has used atleast 1 web framework: Angular / React / Vue / etc. and comfortable with Javascript/Typescript.
• Experience with styling (CSS / SCSS / others) frameworks like bootstrap, material, foundation, tailwind, etc. is a plus
• Knowledge on visualization frameworks like D3, plotly, highcharts, chart.js, etc. to make customizable dashboards.
• Has used testing libraries like karma, jest, jasmine, cypress, selenium, etc.
• Familiar with with frontend processes like State management (Redux), Reactive programming (rxjs), Authentication methods (JWT, SAML) etc. 
• Basic knowledge about APIs (flask, django, nodejs) and worked on deploying web applications (nginx or apache or cloud technologies like AWS, GCP, docker, etc.) will be beneficial.