Customer Service Associate

About Moative

Moative, an Applied AI Services company, designs AI roadmaps, builds co-pilots, and develops agentic AI solutions for companies across industries including energy and utilities.

Through Moative Labs, we aspire to build AI-led products and launch AI startups in vertical markets.

Our Past: We have built and sold two companies, one of which was an AI company. Our founders and leaders are Math PhDs, Ivy League alumni, ex-Googlers, and successful entrepreneurs.

Business Context

Moative is looking for a Data Science Project Manager to lead a long-term engagement for a Houston-based utilities company. As part of this engagement, we will develop advanced AI/ML models for load forecasting, energy pricing, trading strategies, and related areas.

We have a high-performing team of data scientists and ML engineers based in Chennai, India, along with an on-site project manager in Houston, TX.

Work You’ll Do

As a Data Science Project Manager, you’ll wear two hats. On one hand, you’ll act as a project manager — engaging with clients, understanding business priorities, and discussing solution or algorithm approaches. You will coordinate with the on-site project manager to manage timelines and ensure quality delivery. You’ll also handle client communication, setting expectations, gathering feedback, and keeping the engagement in good health.

On the other hand, you’ll act as a senior data scientist — overseeing junior data scientists and analysts, guiding the offshore team on data science, engineering, and business challenges, and providing expertise in statistical and mathematical concepts, algorithms, and model development.

The ideal candidate has a strong background in statistics, machine learning, and programming, along with business acumen and project management skills.

Responsibilities

• Client Engagement: Act as the primary point of contact for clients on data science requirements. Support the on-site PM in managing client needs and build strong stakeholder relationships.
• Project Coordination: Lead the offshore team, ensure alignment on project goals, and work with clients to define scope and deliverables.
• Team Management: Supervise the offshore AI/ML team, ensure milestones are met, and provide domain/technical guidance.
• Data Science Leadership: Mentor teams, create frameworks for scalable solutions, and drive adoption of best practices in AI/ML lifecycle.
• Quality Assurance: Work with the offshore PM to implement QA processes that ensure accuracy and reliability.
• Risk Management: Identify risks and develop mitigation strategies.
• Stakeholder Communication: Provide regular updates on progress, challenges, and achievements.

Who You Are

You are a Project Manager passionate about delivering high-quality, data-driven solutions through robust project management practices. You have experience managing data-heavy projects in an onsite-offshore model with significant client engagement. You also bring some hands-on experience in data science and analytics, preferably in energy/utilities or financial risk/trading. You thrive in ambiguity, take initiative, and can confidently defend your decisions.

Requirements & Skills

• 8+ years of experience applying data science methods to real-world data, ideally in Energy & Utilities or financial risk/commodities trading.
• 3+ years of experience leading data science teams delivering AI/ML solutions.
• Deep familiarity with a range of methods and algorithms: time-series analysis, regression, experimental design, optimization, etc.
• Strong understanding of ML algorithms, including deep learning, neural networks, NLP, and more.
• Proficient in cloud platforms (AWS, Azure, GCP), ML frameworks (TensorFlow, PyTorch), and MLOps platforms (MLflow, etc.).
• Broad understanding of data structures, data engineering, and architectures.
• Strong interpersonal skills: result-oriented, proactive, and capable of handling multiple projects.
• Ability to collaborate effectively, take accountability, and stay composed under stress.
• Excellent verbal and written communication skills for both technical and non-technical stakeholders.
• Proven ability to identify and resolve issues quickly and efficiently.

Working at Moative

Moative is a young company, but we believe in thinking long-term while acting with urgency. Our ethos is rooted in innovation, efficiency, and high-quality outcomes. We believe the future of work is AI-augmented and boundaryless.

Guiding Principles

• Think in decades. Act in hours. Decisions for the long-term, execution in hours/days.
• Own the canvas. Fix or improve anything not done right, regardless of who did it.
• Use data or don’t. Avoid political “cover-my-back” use of data; balance intuition with data-driven approaches.
• Avoid work about work. Keep processes lean; meetings should be rare and purposeful.
• High revenue per person. Default to automation, multi-skilling, and high-quality output instead of unnecessary hiring.

Additional Details

The position is based out of Chennai and involves significant in-person collaboration. Applicants should demonstrate being in the 90th percentile or above, whether through top institutions, awards/accolades, or consistent outstanding performance.

If this role excites you, we encourage you to apply — even if you don’t check every box.

What you need to have: 

Role: Appian/Unqork Senior Solution Architect/Practice Lead

Experience: 5+ Years

Location: Trichy / Bangalore /Chennai (Post Covid)

Shift: US EST or CST

Responsibilities

• Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
• Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
• Build a solution delivery team
• Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
• Act as the technical lead, leading interactions with customer business and technical teams
• Work closely and collaboratively with the project team to deliver on project scope
• Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
• Develop guidance on Release Management process, working with Team and Client
• Serve as the day-to-day Technical POC for VDart team
• Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
• Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
• Lead detailed discovery and scoping calls
• Work closely with sales to review requirements and develop value-focused proposals
• Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC

Skills and Qualifications

• Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
• Certification in Appian or Unqork
• 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
• 4+ years' experience in a technical leadership position with prior experience supervising  and leading teams
• 2+ years' experience of successful implementations of very large Appian or Unqork solutions
• Technical leadership in implementing enterprise-class application delivery
• Experience with Agile development methodologies
• Excellent writing, presentation, negotiation and communication skills
• Strong analytical and organizational skills
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to explain technical content to non-technical, business stakeholders
• Prior experience developing proposals to respond to customer needs preferred

We are seeking Junior UI/UX Developers to join delivery team at Kochi. In this role, you will be responsible to translate UI / UX design wireframes to actual code that will produce visual elements of the application. Your job is to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. If you are a technology expert, with a desire to provide potential customers with the best customer experience, this is the right challenge for you.
Responsibilities and Duties

• Develop new user-facing features.

• Optimize applications for maximum speed and scalability.
• Collaborate with back-end developers and web designers to improve usability.

• Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices that strengthen the development team.

Qualifications and Skills
Following are the attributes we are looking in the candidate:

• Responsive design development using HTML, CSS and Bootstrap.
• Basic Ajax knowledge.
• Basic to intermediate JavaScript knowledge.
• AngularJs or (2+) is an added advantage.
• Good analytical, problem solving and debugging skills.
• Responsive design.
• Proper understanding of Web service.