Customer Service Associate

Industry: Luxury Real Estate Sales

Employment Type: Full-time,

On-Site Timing: 10AM to 7PM

Working Days : Tuesday to Sunday

Relevant Experience: 2+ years

Location: Hebbal

Overview of the company -

Saturn Realcon Pvt. Ltd. is a Bengaluru based premium Luxury Real Estate Sales company operating in Pan India & Dubai (with cliental spread across India, GCC, Singapore and USA) committed to providing Luxury Real Estate Sales solutions with the utmost integrity, quality, and client satisfaction. Our dedicated team epitomizes excellence and professionalism, delivering unparalleled service to our elite clients.

Key Responsibilities

1. Demonstrates excellent presentation and communication skills.

2. Maintains a professional and polished appearance with a keen sense of style.

3. Exhibits strong analytical thinking, a high IQ, and a comprehensive understanding of industry trends.

4. Build and maintain strong relationships with high-net-worth individuals within the luxury real estate

segment.

5. Showcase luxury properties to clients through personalized presentations, property tours, and by organizing

exclusive events.

6. Negotiate terms and conditions of sale with prospective buyers to achieve sales target and objectives.

7. Provide expert advice and guidance to clients regarding market trends, property values, and investment

opportunities for maximum returns.

8. Deliver exceptional customer service throughout the sales process, addressing client inquiries and concerns

promptly and professionally.

Qualifications

1. Degree in Business Administration, Marketing, Real Estate, or a Relevant fields.

2. 2+ years of experience in Sales, Client Relationship Management, or a similar role.

3. Excellent communication, Sales, Negotiations, and Presentation skills.

4. Results-driven mindset with a passion for delivering exceptional service and achieving results.

5. Experience in Luxury Real Estate Sales or similar roles is a plus.

6. We're seeking a dynamic individual with a professional appearance, excellent presentation skills, a

sharp intellect, and in-depth knowledge relevant to the role.

Benefits

1. Competitive salary with performance-based commissions.

2. Loyalty bonus.

3. Fuel reimbursement.

4. Professional development opportunities and ongoing trainings.

5. Collaborative and supportive work environment with opportunities for advancement.

We are looking for creative and passionate Digital Marketing trainees to join our digital marketing team. This internship at Rishitya Technologies offers an immense opportunity to learn the search engines, SEO, social media marketing, email marketing and all aspects of digital marketing.

Key Responsibilities:

2. Manage and create content for social media platforms (Facebook, Twitter, YouTube, Instagram, LinkedIn).

3. Conduct keyword research and assist with on-page SEO optimization.

4. Analyze website and social media metrics to inform strategies.

5. Collaborate with the marketing team on email marketing initiatives.

6. Help maintain the company’s website and blog.

7. Stay up to date with industry trends and best practices.

Qualifications:

1. Any degree/B.Tech will be advantage.

2. Strong written and verbal communication skills.

3. Basic knowledge of digital marketing tools and platforms (Google Analytics, social media management tools, etc.).

4. Creative mindset with an eye for detail.

5. Ability to work independently and as part of a team.

Benefits of Internship:

1. Training & Internship Certificates.

 2. Letter Of Recommendation.

 3. Performance-Based Incentive.

 4. Opportunity to get a job in the same company.

 5. Opportunity to develop new skills, build a network and learn new strategies.

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Responsibilities:

Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.

- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.

- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.

Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.

- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.

- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.

Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.

- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.

- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.

Performance Monitoring & Continuous Improvement:

- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.

- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.

- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.

Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).

- 1-3 years of experience in logistics operations, transportation management, or a similar role.

- Proven track record of identifying and implementing logistics process improvements.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.

- Experience working with transportation management systems (TMS) a plus

Essential Criteria:-

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Roles and Responsibilities

• Extensive experience of 2-5 years in Vulnerability Assessment and Penetration testing, Web Application security.
• An Experience in performing web application security assessments using hands on techniques for identifying SQL injections, XSS, CSRF, authentication/authorization, OWASP top 10 issues.
• Must have working experience in OWASP Top 10 Vulnerabilities Testing in Web applications.
• Create policy and standards for developers and testers to secure programming in the organization. (secure code review, static application security testing.
• Experience on both commercial and open source tools Cenzic Hailstorm, Burpsuite, AppScan, WebInspect, Appspider, sqlmap, OWASP ZAP. Assessing cloud security risk (AWS and Azure) and recommending appropriate security controls.
• Ability to interact with project teams to understand the security requirements and come up with solutions
• Extensive knowledge of managing Web Application Firewall (Product) including rules management and product administration
• Strong understanding of networking concept.

Desired Candidate Profile

• Excellent knowledge of Microsoft Windows operating environments and with special attention to security and hardening issues.
• Able to work independently with minimal supervision.
• Good knowledge of secure software development standard, process, techniques, cloud security policies and tools.
• Keep stakeholders updated with communications and weekly reporting.
• Collaborate with Security Platform and Services teams to build and integrate existing security solutions.
• Excellent communication skills - written, verbal, presentation and interpersonal.
• Willing to learn new skills and implement new technologies.
• Should come with bachelor’s degree in engineering, mathematics or master’s in computer application / programing.