
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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- Should have thorough knowledge in OOPS (Object-Oriented Programming) concept.
- Should have a strong technical background on Windows or Linux.
- Should be familiar with MFC, STL, COM, Multi-threading, Socket programming, Data structures.
- Candidates with Financial domain /capital market experience would be an added advantage.
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Currently we are looking for a primary computer teacher .
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What is WoCo and why should you join?
WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.
Location
Onsite. Gurugram.
What will you do every day?
We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.
What do you need to ace your role?
- Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
- Act as a techno-functional consultant and provide recommendations on process
- Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with WoCo
- Identify risks proactively, mitigate and escalate as deemed appropriate
- Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
- Excellent communication and presentation skills.
- Excellent relationship-building skills
- Be a cultural champion and energy driver
Requirements
- 2-4 years of experience in Customer Success in SaaS
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Analytical and data-driven with ability to work with multiple stakeholders
- Demonstration of good product and consumer thinking during his/her career
- Hands-on and a quick learner. Comfortable with learning new technology
- Basic tech skills especially knowledge of python, Power BI will be a plus
- This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
- We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Sales Partner
YOLO was born in 2016 when 4 Hosts welcomed 25 guests to their Surat Villa and has since grown to over 32 Hosts who have welcomed more than 15k guest arrivals in almost every area across the 3 cities. Every day, YOLO offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Ambitious, thirsty for results and loving interacting with people? Excited by the energetic and customer-centric role of Sales? Then why not come and join us at the yolofarms.in & enjoy the experience! Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Sales Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!
The Difference You Will Make:
Key Responsibilities of the Sales Manager: -Ensures the smooth running of the sales department, where all aspects of the villa's pro-active sales initiatives are delivered and total revenue maximised -Works proactively to improve guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution -Develops and implements plans where sales initiatives & hotel targets are achieved -Leads and manages the sales team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
A Typical Day:
- Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for an internal and external audit, performing follow-up as required Requirements of the Sales Manager: -Proven experience in sales with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry.
Your Expertise:
- Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills.
Our Commitment To Inclusion & Belonging:
YOLO is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At yolofarms.in we believe that people are our number one asset. As one of India’s largest villa companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
- You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL
- You're proficient in React and strong frontend javascript foundation
- Knowing GoLang and/or Solidity is a definite plus but not a requirement
- You have a passion for writing code as well as understanding and crafting the ways systems interact
- You have experience deploying to and implementing solutions in AWS
- You believe in the benefits of agile processes and shipping code often
- You are pragmatic and work to coalesce requirements into reasonable solutions that provide value
Responsibilities
- Deploy well-tested, maintainable and scalable software solutions
- Take end-to-end ownership of the technology stack and product
- Collaborate with other engineers to architect scalable technical solutions
- Embrace and improve our standards and processes to reduce friction and unlock efficiency
Current Ecosystem :
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Game: Shiba Eternity on iOS and Android

- Ensures timely and effective completion of projects and initiatives given by the CEO.
- The Job role includes working on Sales, Marketing, Operations, as and when required.
- Oversee daily operations through collaboration with senior management and department leaders.
- Manages the CEO calendar and prioritizes their time and schedule.
- Participates with the senior management team in strategic planning and decision-making.
- Creates and maintains systems and processes to streamline operations.
- Establishes standards and procedures for hiring/operations.
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- Serve as liaison between staff, executives, senior leaders, and CEO, regarding company climate, employee well-being, project updates, proposals, and planning.
- Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives.
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
Experience : 2 - 12 Years
Notice Period- Immediate Joiners OR Can join within 30 Days.
Skills Required -
C#, ASP. NET, .NET Core, WPF/WCF
Experience in Angular would be advantage.
Web API and REST, WCF, LINQ, and MVC
Programming techniques: Concurrency, multi-threading, asynchronous programming, internationalization, multi-tenancy, optimization
- Write compelling content for Print Ads, Website, and Digital Marketing Ads
- Collaborate with designers and creative teams and Write high-quality product descriptions
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> Must have experience on E-Com project
> Ability to handle a team of 5-10 people
> Intl. Payment Gateway Exp
> Ready to work on tight deadline
> Deep knowledge of Android

