
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.

About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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What you’ll do
- Build and ship features end-to-end using the MERN stack
- Use AI tools to speed up development, solve bugs, and learn new patterns
- Collaborate with product and design to turn ideas into UI + backend logic
- Write clean, reusable code with proper structure and Git practices
- Learn best practices in architecture, API design, and performance
- Take feedback, grow fast, and own your work
Must-Haves:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 2-3 years of experience with the MERN stack
- Good understanding of JavaScript (or TypeScript), REST APIs, and MongoDB
- Clear logic, curiosity, and the ability to Google smartly
- Eagerness to learn, experiment, and grow with the team
- Comfortable using AI tools to assist in dev
Nice-to-Have:
- Exposure to tools like Firebase, Next.js, or Vercel
- Any live projects, GitHub repos, or portfolio sites
- Basic understanding of cloud deployment

- Functional Testing (Performance, Security, etc)
- Nonfunctional Testing
- Systems Integration testing
- Regression Testing
- Cross-device/platform testing
- Upgrade / Cross version testing
Required Qualifications –
- Computer Science or Engineering degree or equivalent from recognized institute/s.
Desired Skills –
- Practical knowledge of software development lifecycles, including specification, documentation, and quality assurance
- About 2 – 4 years of experience in software design, planning, and development
- Knowledge of Java and strong object-oriented development
- Experience in hands-on Selenium automation test case development
- Familiarity with Android and iOS mobile application development is preferred
- Knowledge of Ant, JUnit, and Appium Mobile Application Automation framework is strongly preferred
- Familiarity with software development tools such as Jenkins, bitbucket, etc
- Great attention to detail
- Work well in a tightly integrated development team
- Good communication & presentation skills



UI Path Developer:
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- Should completed E/B.Tech. /MCA in any field.
- Should have interest in salesforce development technology.
- Strong technical skills on UiPath, and end to end UiPath offerings
- Minimum of 0 to 2 years of experience in developing, implementing automation workflows in UiPath.
- Excellent communication skill is a must.
- Knowledge and experience on RPA Ui path Tool.
- Basic programming/Scripting knowledge on VBA/VB/java/C# script is must (or any scripting language, python is a plus)
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- Excellent software development background with any of the following (C#, C++, Java, .NET) is a plus

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- Design, develop and deploy features and APIs with high quality standards
- As an individual contributor, evaluate technology options, build PoCs and prototypes
- Manage the infrastructure hosted in the Cloud. Monitor system reliability, uptime and security.
- Contribute significantly in reviewing architecture, code, design & test-cases authored by peers.
Job Requirements
- 8-10 years of design and development experience building scalable & distributed systems
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- Python-Django, PostgreSQL, MongoDB, nginx, RabbitMQ, Redis
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- Establish, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program
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- Develop and enhance an information security management framework
- Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
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- Partner with business stakeholders across the company to raise awareness of risk management concerns
- Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
- Conduct regular internal audits in compliance with applicable legal and contractual requirements, ISO 27001 and PCI DSS requirements and companies internal requirements
- Conduct regular Management reviews and update the management on information security aspects. The MRMs shall also focus on drawing Management attentions to the key areas for required management actions.
- CISO is also responsible to ensure customer audits as well as re-certification and surveillance audits and successful.
- Coordinate with relevant stakeholders to address the NC closures.
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What you’ll bring along:
- Degree in business administration or a technology-related field required.
- Professional security management certification
- Minimum of 5 years of experience in a combination of risk management, information security and IT jobs
- Knowledge of common information security management frameworks, such as ISO/IEC 27001, and PCI DSS.
- Excellent written and verbal communication skills and high level of personal integrity
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EXPERIENCE: 0 - 1 ( Freshers are highly preferrable)
Freshers with any graduation in any stream can apply for this job
Two Rotational weekoff will be provided
JOB LOCATION: Gurgaon
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