
Key Responsibilities:
Act as the first point of contact for all IT service requests via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests.
Assign and track support tickets to appropriate IT engineers or teams.
Follow up on open tickets to ensure timely resolution and user satisfaction.
Maintain communication with users regarding ticket progress and resolution.
Escalate unresolved issues to higher-level support or relevant departments.
Prepare and share regular reports on ticket status, resolution times, and performance metrics.
Assist in onboarding/offboarding processes by coordinating with the HR and IT teams.
Maintain and update documentation and standard operating procedures (SOPs).
Support audits by ensuring proper ticket records and documentation.

About Shro Systems
About
SHRO is an ISO 9001: 2015 Certified company and leading IT consulting firm dedicated to providing clients with innovative solutions for their technological needs. We collaborate with our clients to establish strategies that will enhance their current business platform and prepare for future challenges. SHRO SYSTEMS helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our Industry Experience & Technical Expertise enable us to harness the latest technology for delivering business capability to our clients.In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. SHRO is well positioned to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.We consider client satisfaction and overall TCE as the top most priority coupling it with offering expert advice and cost effective solutions to our clients all over India.
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UI/UX Design Expertise
✅ Strong experience in UI/UX design for Industry 4.0 applications (e.g., APM, IIoT, Predictive Maintenance).
✅ Ability to design intuitive user interfaces for complex industrial software.
✅ Experience in wireframing, prototyping, and creating mockups using tools like:
- Figma
- Sketch
- Adobe XD
- InVision
2️⃣ Data Visualization & Dashboard Design
✅ Expertise in designing visual representations of large datasets (charts, heatmaps, dashboards).
✅ Experience with data visualization tools like:
- Tableau
- Power BI
- ✅ Strong understanding of UX for data-heavy applications used by CXOs and industrial operators.
3️⃣ Industry 4.0 Knowledge & Usability for Industrial Applications
✅ Experience working on Industrial IoT (IIoT), Digital Twins, and Asset Performance Management (APM) platforms.
✅ Familiarity with predictive analytics, real-time monitoring, and industrial decision-making workflows.
✅ Understanding of industrial workflows & standards to ensure UI aligns with industry-specific needs.
4️⃣ Multi-Device & Responsive Design
✅ Ability to design for multi-device usability (desktop, tablets, handheld devices used on shop floors).
✅ Experience in creating mobile-responsive interfaces for field technicians and operators.
5️⃣ Collaboration & Agile Development Experience
✅ Experience working in agile product development cycles.
✅ Strong collaboration skills with:
- Data scientists & engineers (to ensure meaningful data representation).
- Marketing & customer support teams (to maintain design consistency).
- ✅ Ability to iterate designs based on usability testing and feedback.
6️⃣ Innovation & AI-Driven UX Features
✅ Experience in integrating AI-driven UX enhancements (e.g., AI-powered insights, predictive UI elements).
✅ Familiarity with edge computing & cloud-based systems in industrial settings.
7️⃣ Compliance & Accessibility
✅ Knowledge of industry standards & accessibility guidelines (e.g., WCAG for inclusive design).
✅ Experience in developing design libraries & systems to maintain consistency across applications.
Bonus Skills (Good to Have)
➕ Coding knowledge in HTML, CSS, JavaScript (not mandatory but helpful for working with dev teams).
➕ Experience with 3D UI/UX for Digital Twins or AR/VR interfaces.
➕ Understanding of cybersecurity principles in industrial applications.
Critical Takeaway:
This role is highly specialized in designing user interfaces for industrial applications, with a strong emphasis on data visualization, usability, and multi-device accessibility. The UI/UX Engineer must have deep experience in Industry 4.0 tools, predictive analytics, and industrial workflows while collaborating with cross-functional teams to enhance the usability of complex software platforms.
Team Recruitment and Development: Building and nurturing a dynamic team through effective recruitment strategies and continuous development initiatives.
Operational Oversight: Managing daily operations to ensure efficiency and alignment with company objectives.
Sales and Client Service: Driving sales performance and ensuring exceptional service delivery to clients.
Strategic Planning: Implementing strategies to achieve business objectives and contribute to the company's growth.
Are you a motivated and knowledgeable engineer ready to make a significant impact in the world of advanced technology? Designnex is on the lookout for a dynamic Design Verification Engineer to join our innovative team. In this exciting role, you will collaborate closely with customers to verify cutting-edge Interface IP (IIP) in their ASIC SoC/systems for groundbreaking next-generation products.
Key Responsibilities:
- Collaborate with customers to verify cutting-edge IPs in their ASIC SoC/systems.
- Provide support throughout the ASIC design cycle, focusing on design verification.
- Engage with the latest industry specifications and applications.
- Work with a diverse, worldwide team and interact with industry experts and leaders.
Key Qualifications:
- Experience: At least 2 years of related ASIC design verification experience. Strong academic backgrounds with relevant knowledge considered.
Skills:
- Experience in IP design verification flow of ASIC/SoC design (e.g., simulation, verification, RTL synthesis).
- Advanced lab experience (e.g., ATE, high-speed interface IP bring-up).
- Strong communication skills and ability to interact with peers from different geographies.
- Proficiency in UVM and SystemVerilog.
- Good to Know: PCIE and CXL specifications and design verification.
Preferred Experience:
- Technical knowledge of Interface IPs such as PCIe, Ethernet Protocols, Specification, Design, Verification, and Implementation.
- Proven track record in meeting tight schedules and handling multiple projects concurrently.
- Experience in various ASIC design cycles, including HIP/SIP integration into high-scale SoCs, design verification flows, physical implementation, SI/PI, and silicon bring-up in the lab.
Join Designnex and be part of a team at the forefront of technological advancements. Apply today and help shape the future of ASIC design and integration!

Backend - Software Development Engineer III
Experience - 7+ yrs
About Wekan Enterprise Solutions
Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.
Job Description
We are looking for passionate software engineers eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments leading technical teams, designing system architecture and reviewing peer code. Interested in constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence. Do you have what it takes?
You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups. You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customer’s technical teams and MongoDB solutions Architects.
Location - Chennai or Bangalore
- Relevant experience of 7+ years building high-performance back-end applications with at least 3 or more projects delivered using the required technologies
- Good problem solving skills
- Strong mentoring capabilities
- Good understanding of software development life cycle
- Strong experience in system design and architecture
- Strong focus on quality of work delivered
- Excellent verbal and written communication skills
Required Technical Skills
- Extensive hands-on experience building high-performance web back-ends using Node.Js and Javascript/Typescript
- Strong experience with Express.Js framework
- Working experience with Python web app development or python scripting
- Implementation experience in monolithic and microservices architecture
- Hands-on experience with data modeling on MongoDB and any other Relational or NoSQL databases
- Experience integrating with any 3rd party services such as cloud SDKs (AWS, Azure) authentication, etc.
- Hands-on experience with Kafka, RabbitMQ or any similar technologies.
- Exposure into unit testing with frameworks such as Mocha, Chai, Jest or others
- Strong experience writing and maintaining clear documentation
Good to have skills:
- Experience working with common services in any of the major cloud providers - AWS or GCP or Azure
Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies
JOB Description
1. Sales
2. Client Calling And Meeting Setup
3. Attend Clients Meetings Online And Offline
4. Sales-Based Campaign Planning.
5. Responds To Requests For Information From The Media.
6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.
7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.
8. Coaches Client Reps In Effective Communication With The Public And Employees.
9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.
10. Maintains The Organization’s Image And Identity.
Key Roles & Responsibilities
• Cold Calling.
• Sales Pitch.
• Understanding the Client's requirements and suggesting a possible solution.
• Set-Up and attend a face to face meetings with clients.
• Everyday Reporting through WhatsApp, Emails
• Once a week face to face meeting with the supervisor.
As a technical writer, your job is to translate complex information into a language understandable by anyone. You must ensure that everything we deliver can be used by any user, developer, or business owner.
RESPONSIBILITIES
• Develop a deep understanding of Cashfree products, and target audience. Aim to be the expert in the product area you are handling.
• Collaborate with the product team to identify key content requirements.
• Write and maintain high-quality documentation for technical and non-technical audiences, including concept docs, how-to procedures, integration docs, and API reference documentation.
• Collaborate with the product and development team to create user interface text.
• Create videos to explain concepts and procedures in an easy-to-understand format.
• Create and review product-oriented blog posts.
• Organize existing documents, identify gaps, and suggest improvements.
• Analyze usage patterns of documents and suggest ways on improving them.
• Review and revise content based on internal and external customer feedback.
Requirements
• Bachelor's degree in English, communication, linguistics, or bachelor’s degree in engineering.
• 1 to 4 years of experience as a technical writer.
• Experience working with product and UX Designers and writing user interface text
• Strong technical writing skills.
• Experience managing content projects, including coordinating with cross-functional teams.
• Have prior experience with creating videos.
• Familiar with markup languages such as Markdown and HTML

• Would be responsible for Back end Development with the technologies such as ASP.Net, Dot Net Core, MVC, Angular, Web services, SQL, html, CSS etc
• Strong background in database development.
• Experience writing stored procedures for SQL Server using Transact SQL
• Knowledge of JQuery, and JSON
• Should be able to design and develop web applications
• Interpret written business requirements and technical specification documents
• Able to handle standalone projects
• Perform maintenance programming and correction of identified defect
Basic Qualification
• Bachelor's Degree in B.Tech OR BCA is must.
• 5-9 years of experience in full Software development cycle.
• Must have hands on experience in required skills.
• Results oriented and Customer focused
• Excellent communication skills-verbal and written

Experienced required 5-12 Yrs
Permanent WFH.
Immediate candidates required.
• Survey organization to acquire understanding of current practices, strengths, weaknesses
• Identify productivity and quality metrics
• Establish program to collect, analyse and report metrics
• Survey market for developer and QA screening tools
• Screen existing program resources to baseline capabilities
• Assess current team against industry benchmarks
• Identify improvement areas
• Establish get well plan for each improvement area
• Survey market for online training programs to address areas of weakness
• Oversee employee training initiatives associated with improvement initiative
• Build and manage the continuous process improvement program
Long Term Responsibilities
• Provides leadership and direction for engineering resources across regions
• Deploys resources to achieve financial and business objectives
• Leverages relationships with key internal/external customers to support business needs
• Manages and deploys resources within and/or across multiple customers
• Directs the resolution of highly complex or unusual business problems
• Negotiates with and /influences customers and/or organizational leadership to set priorities and solidify
relationships
• Leverages the performance management cycle to motivate employees and support achievement
• Directs preparation of work plans, supervise engineering teams
• Supervises daily activities of engineering personnel including technical and administrative support and
ensures that deliverables are produced on schedule and within budget
• Functions as seller-doer, developing client contacts and relationships, preparing estimates,
• Represents the company to client and supports client relationships
• Organizes work to meet deadlines set by others
• Builds team effectiveness skills within work team
• May be responsible for engineering phases of planning and execution of the largest and most complex
of projects.
• Participates in staffing decisions for proposals and projects, works with HR/Recruitment to recruit and
hire staff as needed to execute proposals and projects.
Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering

