Experience Curators: Customer Success

• Candidate must have a proven track record in commercial real estate development (e.g., malls, office buildings, industrial setups).
• Candidate must have minimum 20 years of experience in real estate project management.
• Need candidate having strong experience across the entire project lifecycle – including planning, government approvals, vendor management, and execution.
• Need candidate with 10+ years of experience working with top-tier real estate firms such as DLF, Vatika, Unitech, etc.
• Candidate must have deep knowledge of construction norms, regulatory compliance, and legal approval processes.
• Candidate must have a well-established industry network within the real estate and construction ecosystem.

1. Software Development Engineer - Salesforce

What we ask for

We are looking for strong engineers to build best in class systems for commercial &

wholesale banking at Bank, using Salesforce service cloud. We seek experienced

developers who bring deep understanding of salesforce development practices, patterns,

anti-patterns, governor limits, sharing & security model that will allow us to architect &

develop robust applications.

You will work closely with business, product teams to build applications which provide end

users with intuitive, clean, minimalist, easy to navigate experience

Develop systems by implementing software development principles and clean code

practices scalable, secure, highly resilient, have low latency

Should be open to work in a start-up environment and have confidence to deal with complex

issues keeping focus on solutions and project objectives as your guiding North Star

Technical Skills:

● Strong hands-on frontend development using JavaScript and LWC

● Expertise in backend development using Apex, Flows, Async Apex

● Understanding of Database concepts: SOQL, SOSL and SQL

● Hands-on experience in API integration using SOAP, REST API, graphql

● Experience with ETL tools , Data migration, and Data governance

● Experience with Apex Design Patterns, Integration Patterns and Apex testing

framework

● Follow agile, iterative execution model using CI-CD tools like Azure Devops, gitlab,

bitbucket

● Should have worked with at least one programming language - Java, python, c++

and have good understanding of data structures

Preferred qualifications

● Graduate degree in engineering

● Experience developing with India stack

● Experience in fintech or banking domain

1.      Lead Generation & Outreach

• Identify and engage potential clients using Lead generation tools like Apollo and LinkedIn Sales Navigator.
• Plan and execute daily outreach campaigns to build brand visibility and initiate conversations.
• Collaborate with the digital marketing team to generate leads through Social Media platforms.

2.      CRM & Data Management

• Create and automate Sales pipelines and sales life cycle.
• Upload, tag, and segment prospect data in Zoho CRM for streamlined tracking and reporting.
• Monitor inbound leads from website chatbot, form submissions, and incoming calls.

3.      Follow up, Conversion & Client Engagement

• Convert qualified leads into active customers through personalized outreach and follow-ups.
• Implement structured email and call strategies to drive engagement and sales conversion.
• Share weekly performance reports.

4.      Upselling & Network Expansion

• Upsell and cross-sell products to existing clients.
• Expand corporate network via LinkedIn and Meta to promote product offerings and strengthening relationships.
• Track warm leads and initiate timely, strategic follow-ups to maximize conversion potential.

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

Mandatory Skills 

1. Very strong hands on experience of web technologies: - HTML JavaScript,  HTML5/CSS3,
2.      3 + years of UI Development Experience
3. Has implemented coding patterns and built UIframework
4. Cross browsers support/experience and knowledge of DOM manipulation on different browsers
5. Performance enhancements on web page load and execution
6. Experience with tools like   Firebug.
7. Basics knowledge on Ajax, jsp etc.
8. Experience in Adobe Photoshop & Adobe Dreamweaver to mock up UIelements.
9. Knowledge in any prototyping tools.
10. Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.
11. Conduct usability testing to identify and fix UIissues
12. Familiar with popular UIlibraries like Sencha, AngularJS, ExtJS & JQuery
13. Collaborate with business analyst to discuss user interface requirements and brainstorm UIideas.

Job roles and Responsibilities: 

• Ability to develop UIframework on JavaScript and CSS which confines to requirement of Solutions.
• Ability to work on cross browser compatibility
• Develop reusable components.
• Work closely with other developers in the team

Responsibilities: 

• Write user-focused content that explains how to use different product features. 
• Develop engaging technical content for developer wikis, user guides, integration guides, and how-tos. 

• Fine-tune and prepare content to appeal to non-technical end-users, programmers, system administrators, designers, and analysts. 
• Develop and oversee illustrative material, flowcharts, examples, and tutorials that show how to use software features on the company platform. 
• Actively participate in developing scalable documentation strategy, policy, and guidelines. 
• Analyze documents to enhance the accuracy, completeness, and relevance of content and maintain continuity of style. 

Requirements 

• Experience as a technical writer, editor, or content strategist, with a focus on software and workflow applications. 
• Adept in creating bovr-to guides, user guides, and wikis with extraordinary presentation skills. Transform complex concepts into clear, concise, and meaningful topics - simplicity is the key. 
• Work closely with cross-functional teams to identify and close documentation gaps. 
• Experience with Atlassian tools or Click Up. 
• Strong technology fundamentals: We expect you to go from the highest level of abstraction to