Safety Connect is a growing company in the domain of field force and road safety.
We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.
we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.
Responsibilities:
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Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.
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Manage incoming calls and emails and handle appropriate follow-up calls and emails.
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Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.
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Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
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Coordinate and train all new customer starts in an efficient and streamlined way.
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Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
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Work with the sales and marketing team to drill customer references and develop case studies.
Requirements /Qualifications:
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1-2 years of experience in communications, marketing, sales, account management, or customer success.
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Multi-tasking skills, strategic planning, and project management skills.
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Exceptional communication skills (verbal and written).
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Analytical and process-oriented mindset.
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The ability to solve problems & to think quickly on your feet.
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An eye for detail.
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Knowledge of SalesForce and project management tools.
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Event planning experience is a plus.

About IoTRL Connect Pvt Ltd
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Proven experience as a growth leader in identifying key metrics and underlying process
for business growth
Demonstrable competency in driving process implementation
Understanding of business functions such as HR, Finance, marketing etc.
Working knowledge of data analysis and performance/operation metrics
Working knowledge of budgeting, sales, business development, and strategic planning.
Agri Industry background is preferable
Outstanding organizational and leadership abilities
Excellent interpersonal and public speaking skills
Aptitude in decision-making and problem-solving
MBA from a Tier 1/2 University
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Proven leadership ability.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to articulate ideas to both technical and non-technical audiences.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.
MySQL / Oracle / PostgreSQL
2. Experience building at least one application from scratch
3. Understanding of at least one test frameworks and basic system administration
4. Experience with cache store / message broker like Redis / RabbitMQ / Kafka
5. Good to have: Experience with NoSQL databases like Cassandra, MongoDb, Neo4j, ElasticSearch
etc and Understanding of different concurrency models used in Akka, node.js, Go, RxJava etc
6. Interest in learning new languages / framework as needed
7. A growth mindset and passionate about building things from the ground up and most
importantly, you should be fun to work with












