Customer Success Associate

at IoTRL Connect Pvt Ltd

Customer Success Associate

IoTRL Connect Pvt Ltd

Company

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Customer Success Associate

at IoTRL Connect Pvt Ltd

Posted by Roopa Sukumaran

1 - 2 yrs

₹2L - ₹3L / yr

Remote, Mumbai, Hyderabad

Skills

Customer Success

Customer Retention

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.
Manage incoming calls and emails and handle appropriate follow-up calls and emails.
Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Coordinate and train all new customer starts in an efficient and streamlined way.
Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications:

1-2 years of experience in communications, marketing, sales, account management, or customer success.
Multi-tasking skills, strategic planning, and project management skills.
Exceptional communication skills (verbal and written).
Analytical and process-oriented mindset.
The ability to solve problems & to think quickly on your feet.
An eye for detail.
Knowledge of SalesForce and project management tools.
Event planning experience is a plus.

Safety Connect is a growing company in the domain of field force and road safety.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.
Manage incoming calls and emails and handle appropriate follow-up calls and emails.
Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
Coordinate and train all new customer starts in an efficient and streamlined way.
Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications:

1-2 years of experience in communications, marketing, sales, account management, or customer success.
Multi-tasking skills, strategic planning, and project management skills.
Exceptional communication skills (verbal and written).
Analytical and process-oriented mindset.
The ability to solve problems & to think quickly on your feet.
An eye for detail.
Knowledge of SalesForce and project management tools.
Event planning experience is a plus.

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About IoTRL Connect Pvt Ltd

Founded :

2015

Type :

Products & Services

Size :

20-100

Stage :

Raised funding

About

SafetyConnect helps Health and Safety Heads of Large Enterprises to have a peaceful night of sleep by ensuring the safety of your Field Force with AI based driver safety App.

Roopa Sukumaran

Connect

Khushi Sharma

Connect

Company social profiles

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Developing marketing campaigns that help achieve the business objectives and increase ROI of the brand.
Outlining target audience segments, key geographies, funnel planning and product positioning.
Establishing social media marketing goals and associated budget allocation for each channel (taking into account CPM, CPE, CPL, ROAS), laddering up to a cohesive paid social marketing strategy.
Presenting, or overseeing presentation of final concepts, and obtaining approvals from the leadership team
Tracking social media data to make analysis.
Researching competition, investigating benchmarks and providing suggestions for improvement of campaigns.
Collaborating with the design, paid media ads and sales departments.
Overseeing 3rd party partners and platforms that assist in driving valuable scale for our business.
Leading the team and training them on the latest social media trends and best practices.

What you need to have:

MBA in Marketing or in relevant stream from good college (Tier 1 not required)
Possessing a natural eye for good design
Result-driven social marketing experience and a strong creative + analytical background.
Ability to execute dynamic campaign ideas that connect with the target audience.
3+ years of full-time experience in digital marketing/ social media marketing role
In-depth knowledge of Social Media platforms, Facebook Ads, Microsoft Office and other industry standard advertising and optimization platforms.
Deep understanding of ad formats, audience segmentation, remarketing audiences and growing trends in social media.
Exceptional organizational, budgetary and time management skills
Strong analytical skills with ability to identify trends and provide action oriented insights.
Excellent interpersonal, verbal and written communication skills.
Ability to collaborate and work cross-functional teams.

Frontend Developer

at Turbolab Technologies

1 recruiter

Posted by Nishita Matthew

Kochi (Cochin)

1 - 5 yrs

₹2L - ₹8L / yr

Javascript

HTML/CSS

TypeScript

React.js

Vue.js

+1 more

We are looking for a seasoned frontend developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectation into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering best user experience.

Responsibilities:

Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code.
Implement UI development principles to ensure that the product client-side serves at scale.
Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements:

Responsibilities:

Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code.
Implement UI development principles to ensure that the product client-side serves at scale.
Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements:

2 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or frontend engineer
Experience in Frontend Technologies
- Typescript - the right way. Ie, not using it exactly like Javascript, instead using it in the way it was intended to be used.
- React
- GraphQL (Relay Specification is a plus)
- Apollo Client for React OR React-Relay
Worked in large React Projects preferably in TypeScript, with proper usage of Typing.
- Familar with React Contexts and Hooks
- Should have a very good understanding, and practical knowledge in Advanced Guides in React (https://reactjs.org/docs/forwarding-refs.html" target="_blank">https://reactjs.org/docs/forwarding-refs.html)
Familiar with UI layouts, SASS, bootstrap and the CSS GRID system
Experience with a GraphQL backend using either Apollo Client for React or React Relay is a plus
Experience using any one React UI Framework: Ant UI, Elastic UI, Material Framework for React, Blueprint UI or Bootstrap for React

Data Engineer

at 1CH

1 recruiter

Posted by Sathish Sukumar

Chennai, Bengaluru (Bangalore), Hyderabad, NCR (Delhi | Gurgaon | Noida), Mumbai, Pune

4 - 15 yrs

₹10L - ₹25L / yr

Data engineering

Data engineer

ETL

SSIS

ADF

+3 more

Expertise in designing and implementing enterprise scale database (OLTP) and Data warehouse solutions.
Hands on experience in implementing Azure SQL Database, Azure SQL Date warehouse (Azure Synapse Analytics) and big data processing using Azure Databricks and Azure HD Insight.
Expert in writing T-SQL programming for complex stored procedures, functions, views and query optimization.
Should be aware of Database development for both on-premise and SAAS Applications using SQL Server and PostgreSQL.
Experience in ETL and ELT implementations using Azure Data Factory V2 and SSIS.
Experience and expertise in building machine learning models using Logistic and linear regression, Decision tree and Random forest Algorithms.
PolyBase queries for exporting and importing data into Azure Data Lake.
Building data models both tabular and multidimensional using SQL Server data tools.
Writing data preparation, cleaning and processing steps using Python, SCALA, and R.
Programming experience using python libraries NumPy, Pandas and Matplotlib.
Implementing NOSQL databases and writing queries using cypher.
Designing end user visualizations using Power BI, QlikView and Tableau.
Experience working with all versions of SQL Server 2005/2008/2008R2/2012/2014/2016/2017/2019
Experience using the expression languages MDX and DAX.
Experience in migrating on-premise SQL server database to Microsoft Azure.
Hands on experience in using Azure blob storage, Azure Data Lake Storage Gen1 and Azure Data Lake Storage Gen2.
Performance tuning complex SQL queries, hands on experience using SQL Extended events.
Data modeling using Power BI for Adhoc reporting.
Raw data load automation using T-SQL and SSIS
Expert in migrating existing on-premise database to SQL Azure.
Experience in using U-SQL for Azure Data Lake Analytics.
Hands on experience in generating SSRS reports using MDX.
Experience in designing predictive models using Python and SQL Server.
Developing machine learning models using Azure Databricks and SQL Server

Expertise in designing and implementing enterprise scale database (OLTP) and Data warehouse solutions.
Hands on experience in implementing Azure SQL Database, Azure SQL Date warehouse (Azure Synapse Analytics) and big data processing using Azure Databricks and Azure HD Insight.
Expert in writing T-SQL programming for complex stored procedures, functions, views and query optimization.
Should be aware of Database development for both on-premise and SAAS Applications using SQL Server and PostgreSQL.
Experience in ETL and ELT implementations using Azure Data Factory V2 and SSIS.
Experience and expertise in building machine learning models using Logistic and linear regression, Decision tree and Random forest Algorithms.
PolyBase queries for exporting and importing data into Azure Data Lake.
Building data models both tabular and multidimensional using SQL Server data tools.
Writing data preparation, cleaning and processing steps using Python, SCALA, and R.
Programming experience using python libraries NumPy, Pandas and Matplotlib.
Implementing NOSQL databases and writing queries using cypher.
Designing end user visualizations using Power BI, QlikView and Tableau.
Experience working with all versions of SQL Server 2005/2008/2008R2/2012/2014/2016/2017/2019
Experience using the expression languages MDX and DAX.
Experience in migrating on-premise SQL server database to Microsoft Azure.
Hands on experience in using Azure blob storage, Azure Data Lake Storage Gen1 and Azure Data Lake Storage Gen2.
Performance tuning complex SQL queries, hands on experience using SQL Extended events.
Data modeling using Power BI for Adhoc reporting.
Raw data load automation using T-SQL and SSIS
Expert in migrating existing on-premise database to SQL Azure.
Experience in using U-SQL for Azure Data Lake Analytics.
Hands on experience in generating SSRS reports using MDX.
Experience in designing predictive models using Python and SQL Server.
Developing machine learning models using Azure Databricks and SQL Server

Operations Manager

at Skillovate

Posted by Satyam Baranwal

Pune

0 - 2 yrs

₹0L - ₹1L / yr

Operations

Vendor Management

Logistics

Supply Chain Management (SCM)

Fulfillment

We are a young startup looking to make a mark in the education sector. We are experimenting with a completely new thing which has not been tried in Indian market till now. Someone who comes on board should be go-getter and energetic.

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