Customer Success Associate

We provide digital marketing services like - Google ads, map listing and SEO etc into the B2B Sector, Candidate must have bike and laptop.

Key Responsibilities:

• Write creative and engaging copies for product descriptions, advertisements, blogs, and content marketing.
• Maintain brand voice and tone guidelines for consistent communication.
• Edit and refine creative content and curate short stories for social media.
• Collaborate with internal teams (Marketing, Design, Product Development) for content strategies.
• Coordinate brand communication with external partners, such as PR agencies.
• Research industry trends, competitors, and audience preferences to inform content.
• Edit and proofread content for accuracy, clarity, and brand adherence.
• Stay updated on trends in copywriting, digital marketing, and industry developments.

Requirements and Skills:

• Proven experience as a Copywriter with a strong creative portfolio.
• Knowledge of online content strategy and creation.
• Excellent writing, editing, and proofreading skills.
• Creative thinking, problem-solving, and the ability to simplify complex ideas.
• Strong research skills and a collaborative spirit.
• Excellent time-management and organizational skills.
• Familiarity with SEO principles (preferred).
• Graduation in any field is required.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Job Description

• Bachelor’s degree in software engineering, computer science or similar program.
  . Need 2+ years of experience in Sales force who is technically strong and capable of providing solutions.
  · Minimum 2 years into SFDC CPQ implementations.
  · Strong written and spoken English language communication skills
  · Deep knowledge on Salesforce configuration including objects, fields, profiles, roles, workflows, approval processes, process builders, etc.
  · Strong knowledge of APEX, Visualforce and the Lightning platform development framework
  · Solid understanding of data migration tools and processes with regard to Salesforce
  · Solid experience and knowledge developing integrations with Salesforce using REST or SOAP for example.
  · Ability to clearly answer questions on the different design options available on the Salesforce platform and the trade off’s which exist between different approaches
  · Lightning Components, Rest API , Apex Best Practices, Strong enthusiasm to learn new domains and technologies.
  . Should be able to lead the team and guide the juniors during the implementation.

Technical Skills

• Facilitate business process reviews to identify client requirements and processes. Able to convert client requirements into Salesforce CPQ design, leveraging Best Practices and minimizing the need for custom development. Configure Salesforce CPQ and Sales Cloud solutions
  • Atleast 1+ CPQ full project end to end implementations experience
  • Extensive experience in integrating 3rd party apps to salesforce CPQ
  • Extensive experience in configuring QCP (Quote Calculator Plugin), Custom Actions, Custom Scripts, Advanced Grouping, Price Rules, Product Rules, Summary Variables, Designing of custom CPQ Advanced Quote templates, Product Bundles, Configuration attributes, Types of Discount Schedules, Pricing Models
  • CPQ Certification is an added advantage.

Job Description for Intern- Product Design

Responsibilities:

• Creating user-centred mobile and web designs by understanding product requirements and user feedback.
• Present product ideas to relevant team members for brainstorming.
• Translating requirements into style guides, design systems, design patterns and attractive user interfaces.
• Executing all visual design stages from concept to final hand-off to engineering.
• Build wireframes, designs and prototype elegant interactive solutions.
• Work on the UI/UX Designs across multiple platforms, mobile and web.
• Maintain up to date on current industry trends and market conditions
• Coordinate with designers to ensure accurate communication and efficiency in the design phase
• Modify and revise existing designs to meet customer expectations

Key requirements:

• Relevant work experience as a product designer is preferred.
• 0-1 year of experience with UI/UX design.
• Proven UI/UX skills and experience.
• Demonstrable UI/UX design skills with a strong portfolio.
• Good command on creative designs, ideas and suggestions.
• Proficiency in Figma.
• Hands-On Prototyping experience (Figma).
• Excellent eye for aesthetic design and customer appeal.
• Good understanding of color science and combinations.
• Good communication and presentation skills.
• Knowledge of photoshop and illustrator tools will be a plus.
• Should be able to join on an immediate basis.

• Building of user-facing elements and Integration
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and real time applications
• Architecting applications and strategizing them to be scalable for traffic.
• Identifying and working on new innovations which can relate to any kind of technology

• 2-3 years of experience with JavaScript, JQuery, Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of front-end technologies, such as HTML5, CSS3, SASS
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing unit tests
• Proficient understanding of code versioning tools, such as Git