Uffizio India Software Consultants Pvt Ltd

Roles and Responsibilities

• Have profound interest in Java technologies.
• Must have accomplished academic projects using Java.
• Understanding of OOD patterns.
• Excellent communication skills written and oral.
• Git or SVN experience/knowledge.
• Proficient in Core Java, JSP, JavaScript, JDBC.
• Knowledge in Frontend technologies ( e.g. Angular, HTML, CSS, Java Script, JSP and JQuery)
• Knowledge in java frameworks - Spring/Spring MVC.
• Knowledge with working with databases MYSQL/SQL.
• Solid understanding of object-oriented principles and programming.
• Familiar with various design and architectural patterns.

Desired Candidate Profile

• Sound knowledge of OOPS concept
• Ability to practice good coding standards in order to enable reusability of code.
• Problem solving & Resilience.
• Timely & Error free Delivery
• Ability to perform R & D with code in order to increase product performance.
• Keen to learn new technologies.
• Self-Motivated Individual.

What We offer:

1. Freedom of Work

• 5 days week
• Flexible Timing.
• No Bond System in any form (Training Agreement, No Blank Cheque Deposit).
• Work from home after Domain and Product Training.

2. Work life Balance

As per the experience of more than 2 decades management of Uffizio always believes that work of software development is creative and requires many efforts hence no developer shall work more than 8 hours a day. So, we prefer 8 hours / day working standard is the normal scenario for software developers.

3.We are open to new ideas

• You can bring new ideas / technologies without any hesitations to the management.
• Once feasibility testing of idea is found okay then company is ready to work on your idea.

4.You will be adding new feather to your crown by getting experience of high-end German Analytics systems development while working with us.

5.WorkShops and Training Activities

6.Compensation

• We don't follow bell curve system.
• We judge people on their capabilities rather than their experience in number of years.
• We offer compensation to our employees based on the values they bring to our organization not based on their tenure.
• We have fair increment system bring values on table and claim your desired increment.

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

1. Address and resolve applications issues, provide updates and perform root cause analysis.
2. Plan, execute and implement applications and configuration change procedures.
3. Supervise all alerts related to application and system procedures and provide services proactively.
4. Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
5. Gain and maintain expertise in flow of application process and systems related to domain
6. Flexibility - responsibilities may require occasional evening and weekend work.
7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
8. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
9. Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
10. Follow standards and best practices bring operational efficiencies, stability and availability of the system.
11. Comprehend various metrics on operational dashboards and reports and take corrective actions
12. Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
13. Assisting with systems integration
14. Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

The Real fit  candidate for this position

 is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

1. Exceptional verbal and written communication skills
2. Listening ability and patience
3. Critical thinking, complex problem solve and Troubleshoot
4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
5. Able to work independently or as part of a team.
6. Ability to explain complex ideas to those with limited IT and systems knowledge.
7. Demonstrate ability to independently learn technologies and process through continuous learning.
8. Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.