Customer Success Executive

Job Title: Design Interns

Location: Pune

Employment Type: Internship

About Us

Brainayan is a training consultancy that partners with leading tech clients to design and deliver

impactful learning and development solutions. We specialize in creating customized content,

innovative workshops, and organizational development initiatives. Our passion lies in making

learning engaging, practical, and tech-enabled.

Role Overview:

We are looking for a creative and detail-oriented Design to lead the design function and deliver

visually compelling materials that enhance our brand and learning experiences. The ideal

candidate will have strong expertise in presentation design, marketing collateral, and participant

toolkits, ensuring consistency and quality across all design outputs.

Key Responsibilities:

• PowerPoint Presentation Design:

o Create visually appealing and professional presentations for internal and external

stakeholders.

o Ensure alignment with brand guidelines and storytelling principles.

• Participant Toolkit Design:

o Design engaging and user-friendly toolkits for training programs and workshops.

o Collaborate with facilitators and content teams to ensure clarity and aesthetics.

• Brochure & Marketing Collateral Design:

o Develop brochures, flyers, and other marketing materials that effectively

communicate our offerings.

o Maintain brand consistency across all collateral.

• Brand & Visual Identity Management:

o Uphold and evolve the organization’s visual identity across all platforms.

o Ensure design standards are followed in all deliverables.

• Collaboration & Project Management:

o Work closely with cross-functional teams (Marketing, L&D, Sales) to understand

design requirements.

o Manage timelines and deliver high-quality outputs within deadlines.

Required Skills & Qualifications:

• Proven experience in graphic design and presentation design

• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator,

InDesign) and PowerPoint.

• Strong understanding of layout, typography, and color theory.

• Ability to translate complex ideas into visually appealing designs.

• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience in Learning & Development or corporate training design.

• Knowledge of digital design trends and best practices.

Job Profile:

Assistant Manager Marketing

Qualification

B.E. Mechanical, MBA Marketing

Experience

4 to 5 years

Desired Profile

Experience in Selling Heat Exchangers & Pressure Vessels

Readiness to travel extensively in the designated geography

Open to relocate as per business requirements

Preferred Skills & Knowledge

Good in communication with local and overseas clients

Computer Savvy with good Knowledge of MS Word, MS Excel, and MS PowerPoint

Knowledge of Thermal, Mechanical design & costing

Should be a self-driven and a team player

Ability to interact with clients independently

Roles & Responsibilities

Marketing of Heat Exchangers, Pressure Vessels & process skids

Co-ordinate for technical and Commercial negotiation with Customer

Preparation of costing for the inquiries

Cultivate business relations with key customers in India and Overseas

Evaluation of Tenders & Bidding documents

Follow-up with customer for order conversion

Interaction with customers to ensure timely payments against milestones

Close interaction with the Proposal team to ensure timely offer submissions

Interaction with internal departments for resolution of queries from customer

Handling customer complaints with RCA, CA & PA

Maintaining ISO documentation & records

MIS Reporting

Handling registration with new customers

Presentation to customers for the products and services provided

Present and participate in seminars, conferences and exhibitions to enhance

Evaluate opportunities, Visits and interactions with target customers for the generation of new inquiries.

customer base.

This role demands taking care of the following from our Gurugram Office.

Responsibilities:

• Design and build advanced applications for the iOS platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Work on bug fixing and improving application performance

• Continuously learn and stay updated with iOS platform updates and new technologies

Qualifications we seek in you!

Minimum Qualifications:

• 3+ years of experience in iOS development

• Proficient in SwiftUI and Objective-C

• Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

Preferred Qualifications/ Skills

• Experience with offline storage, threading, and performance tuning

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple's design principles and interface guidelines

• Experience with Git or other version control systems

• Strong problem-solving and analytical skills

• Bachelor's degree in Computer Science, Engineering or a related field is preferred but not required

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

We're looking for exprienced Python developers with over 2+ years of production experience and strong expertise in building web applications and APIs using Python, Django and DRF. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Python based backends and APIs using a microservice architecture.

Bonus Skills : Experience with ReactJs, Node.js, FastAPI

We would prefer candidates who can join immediately or are currently serving their notice period. Jumpers please excuse, your application will be ignored

Key Skills Required

1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Strong experience in building web applications using Django
4. Experience building REST APIs using DRF or Flask
5. Experience with some form of Machine Learning (ML)
6. Experience in using libraries such as Numpy and Pandas
7. Hands on experience with RDBMS such as Postgres or MySQL including querying
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Responsibilities

1. Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge
2. Building high quality code using coding standards based on the SRS/Documentation
3. Building component based, maintainable, scalable and reusable backend libraries/modules.
4. Building & documenting scalable APIs on the Open Spec standard
5. Unit testing development modules and APIs
6. Conducting code reviews to ensure that the highest quality standard are maintained
7. Securing backend applications and APIs using industry best practices
8. Troubleshooting issues and fixing bugs raised by the QA team efficiently.
9. Optimizing code
10. Building and deploying the applications

• Employment type

  Full-time