Customer Success Executive

Infrastructure Engineer – Database & Storage

Responsibilities

• Design and maintain PostgreSQL, OpenSearch, and Azure Blob/S3 clusters.
• Implement schema registry, metadata catalog, and time-versioned storage.
• Configure read replicas, backups, encryption-at-rest, and WORM (Write Once Read Many) compliance.
• Optimize query execution, indexing, and replication latency.
• Partner with DevOps on infrastructure as code and cross-region replication.

Requirements

• 6 + years database / data-infrastructure administration.
• Mastery of indexing, partitioning, query tuning, sharding.
• Proven experience deploying cloud-native DB stacks with Terraform or Helm.

We are seeking an experienced Technical Delivery lead with expertise in healthcare technology to lead and manage EMR, EHR, FHIR, and interoperability projects. The ideal candidate will have a strong background in Fullstack /MERN stack development, and healthcare data standards. This role requires leadership in solution delivery, stakeholder management, team collaboration, and agile project Responsibilities : Project Delivery & Execution

 Oversee end-to-end delivery of EMR, EHR, FHIR, and healthcare interoperability solutions.

 Ensure adherence to healthcare compliance standards (HIPAA, HL7, FHIR, USCDI, etc.).

 Drive agile methodologies (Scrum/Kanban) for project Leadership :

 Lead teams in Fullstack / MERN development.

 Provide guidance on FHIR, HL7, EL7, and interoperability standards.

 Project Planning and Execution: Create and manage detailed project plans, including scope, objectives, timelines, resources, and budgets, to ensure successful delivery of healthcare projects.

 Stakeholder Collaboration: Engage with healthcare professionals, administrators, IT teams, and external vendors to define project requirements, ensure alignment, and maintain stakeholder satisfaction.

 Team Leadership: Lead cross-functional teams, delegating tasks, resolving conflicts, and fostering collaboration to meet project milestones.

 Architect and implement scalable, secure, and compliant healthcare & Client Management :

 Collaborate with healthcare providers, payers, and regulatory bodies.

 Translate business needs into technical requirements and solutions.

 Ensure smooth communication between technical teams and business Management & Mentoring :

 Manage a cross-functional team of developers, architects, and QA engineers.

 Provide mentorship and training on EMR/EHR systems, APIs, and cloud & Continuous Improvement :

 Keep up with the latest healthcare IT trends, FHIR updates, and interoperability advancements.

 Drive best practices in CI/CD, microservices, and API Skills & Qualifications :

 10+ years of experience in software development and Technical project management.

 Deliver projects deliverables from inception to delivery on time and meet all project requirements

 Work with stakeholders to set timelines, communicate program statuses, set recurring meetings, and identify/address potential setbacks

 Able to use JIRA to plan and track project development and timelines

 Work with department heads and other team leaders to ensure project objectives are met

 Work closely with our Product and Engineering teams to communicate customer feedback and drive product improvements

 Strong expertise in EMR, EHR, FHIR, HL7, interoperability standards.

 Hands-on experience in MERN Stack software development

 Knowledge of FHIR-based data exchange, SMART on FHIR, and USCDI.

 Experience with authentication protocols (OAuth2, JWT, SAML, OpenID Connect).

 Proficiency in agile project management (Scrum, SAFe, Kanban).

 Strong leadership, problem-solving, and communication Qualifications :

 Experience with FHIR servers like Azure API for FHIR, HAPI FHIR.

 Exposure to AI/ML in healthcare, predictive analytics, and data interoperability.

 PMP, SAFe, or Agile certification is a plus.

Key Responsibilities

• Architect and maintain scalable end-to-end automation frameworks using Playwright and TypeScript to ensure high test coverage and reliability across complex web applications.
• Design and execute advanced SQL queries in PostgreSQL to perform backend data validation, ensuring data integrity and consistency between the UI and database layers.
• Apply robust system design principles to develop modular, reusable test components and service-level abstractions that minimize framework technical debt.
• Integrate automated test suites into CI/CD pipelines to facilitate continuous testing and provide rapid feedback on build stability and regression impacts.
• Collaborate with cross-functional engineering teams to conduct technical design reviews, identifying potential edge cases and architectural risks early in the SDLC.
• Mentor junior quality engineers on best practices for asynchronous programming in TypeScript and efficient selector strategies within the Playwright ecosystem.
• Analyze complex system requirements to create comprehensive test strategies that balance functional automation with performance and reliability benchmarks.

Success Metrics for this Role (first 6 months):

• Achieve maximum possible automation coverage for all high-priority regression test cases within the assigned functional module using Playwright and TypeScript.
• Reduce manual regression testing execution time by at least 40% through the implementation of optimized, parallelized test scripts and CI/CD integration.
• Design and implement a minimum of 5 complex utility functions or custom hooks in the Playwright framework to enhance code reusability and handle intricate PostgreSQL data validation workflows.
• Maintain a script stability rate of 90% or higher, ensuring that failures are due to genuine application defects rather than environment instability or flaky test logic.

Good-to-Have / Preferred Skills

• Proficiency in implementing and managing Continuous Integration and Continuous Deployment pipelines using tools like GitHub Actions, GitLab CI, or Jenkins.
• Experience with Docker and containerization strategies to ensure consistent execution of test suites across various environments.
• Understanding of cloud infrastructure services, specifically AWS or Azure, for scaling automated test execution and managing cloud-native databases.
• Mastery of API contract testing frameworks like Pact to ensure service compatibility within microservices architectures.

Strong HR Leadership / HR Operations profiles

Mandatory (Experience 1): Must have 10+ years of overall HR experience, with hands-on ownership of HR Operations, Recruitement, Administration in an IT / Software / Product company

Mandatory (Experience 2): Must have atleast 3+ years in a managerial or supervisory HR role, with experience aligning HR strategy, policies, and processes with business and leadership (CEO / senior management) goals.

Mandatory (Experience 3): Proven expertise in end-to-end HR lifecycle management, including recruitment, onboarding, performance management, appraisals, payroll, compensation & benefits, insurance, exits, and employee data/MIS reporting.

Mandatory (Experience 4): Hands-on experience in recruitment strategy and execution, including hiring the right talent aligned to business goals and ensuring a strong candidate experience in IT and Non-IT roles both

Mandatory (Education): Bachelor’s or Master’s degree in BBA / BBM / MBA / PGDM (HR preferred).

• Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
• Take responsibility for sales and placement targets.
• Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
• Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
• Monitor and analyze market trends and identify opportunities for growth and expansion.
• Develop and manage budgets, forecasts, and financial reports.
• Ensure compliance with all legal and regulatory requirements.
• Provide leadership and guidance to the team to ensure successful delivery of services to clients.
• Develop and implement marketing strategies to promote Bikham Academia's brand.

Requirements:

• Minimum 7+ years of experience in the overseas placement industry.
• Proven success track record of placing a good number of candidates throughout his/her career.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work independently and as part of a team.
• Open to monthly travel/touring.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and meet deadlines.

Education and Experience:

• .Experience in managing a team of sales professionals and recruiters.
• Understanding of the nursing profession and the OET training and overseas placement industry.

Key Skills

• In depth knowledge of Node.js
• Knowledge of integration with front-end JavaScript libraries and frameworks like react js
• Should be experienced with Micro-services.
• Knowledge of both SQL and NoSQL databases such as MySQL, Oracle, MongoDB
• Working experience of Git preferably bitbucket.
• Good knowledge of CI/CD preferably using bitbucket pipelines and Jenkins.
• Working knowledge of agile methodologies and techniques

What You’ll Do

• Experience working in eCommerce industry managing high volume applications with an experience of 7 yrs or more. 
• Expertise in application development with IBM (Sterling) Order Management Fulfillment Suite with a minimum of 4 to 5 yrs of experience. 
• Implementation Experience in Sterling order management with versions greater than 9.0 is preferred. Experience in XML, XSD, SOAP and REST services. 
• Expertise in at least one application server; Websphere MQ or JBoss or Weblogic.
• Subject matter expertise in building large-scale retail B2C web applications using Supply Chain and Logistics Systems. 
• IBM Sterling Order Management System Configuration Deployment Toolkit (Sterling CDT), Global Inventory Visibility. Caching technologies is a plus. 
• Comprehensive SDLC experience including strong design skills use of UML, patterns. 
• Agile and waterfall implementation principles and practices. 
• Use of version control management such of SVN, CVS, or GIT. 
• Production environment deployment and maintenance. 
• Provide support in troubleshooting / investigations pertaining to the order management systems. 
• Respond quickly to critical requests. 
• Ability to analyze and design data model. Solid hands-on understanding of DB for the Web environment. 
• Performance tuning and optimization for scalability and high availability. 
• Upgrading experience on IBM Sterling Order Management System to 9.3 or higher is a plus.
• Experience working on Omni Channel Implementations with IBM Sterling OMS is a plus. 
• Exposure towards Cassandra is a plus.  

What You Know

• Set your ECommerce skill set to work, helping to execute business requirements into specific systems, applications, or processes in business-to-consumer (B2C) environments. 
• Showcase your in-depth technical knowledge and functional knowledge in IBM Sterling OMS building confidence at client place. 
• Train and guide new team members on Sterling technical and business concepts. 
• Able to support in design or POC s to solve business problems in IBM Sterling OMS for new client initiatives. 
• Should be excited to work on projects that require both Sterling and Java/J2ee. 
• Build services around Sterling using Java, Rest and SOAP web services. Should be very strong in core Java.
• Should be having fair idea in building unit tests around the code implemented.
• Knowledge on continuous integration is needed.
• You will also ensure that the organization's implementations meet the scalability and reliability required for eCommerce operation, as well as analyze and optimize database and core commerce functions for maximum performance.

Education

• Bachelor’s / Master’s degree in specific technical fields like computer science, math, statistics preferred; or equivalent practical experience

Roles and Responsibilities

- Define SEO requirements and recommend site enhancements designed to increase our average ranking and drive traffic
- Conduct keyword research and analysis to enhance ranking across search engines for regional news publisher websites. 
- Optimize components including title tags, meta-descriptions, keyword volume, internal linking for English and Regional news websites.

- Strong understanding on Google Assistant and voice search.

- Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
- Maximize organic traffic growth by establishing a robust SEO target keyword list and working closely with SEO, Content and Social teams
- Advanced understanding of the fundamentals of the search engine industry, including but not limited to crawlers, relevance ranking criteria, keyword research, competitive analysis, content management systems and performance scorecards, search algorithms and current SEO trends
- Be an expert on the ins and outs of our website, ensuring sitemaps stay updated and the correct processes are in place Work with the content team on link building efforts, including strategy and processes
- Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance
- Strong working knowledge of and proficiency with o Web analytics tools such as Google Analytics, Google Webmaster Tools

Job Specific Knowledge & Skills

a)  Functional :
- Proficiency in MS Excel, PowerPoint, and Word. Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tool
- Experience working with popular keyword tools (Google, WordTracker, Keyword Discovery, etc)
- Deep understanding of how search bots crawl websites Good understanding on how websites are build and work at both the back and front end. Understand canonicals and noindex rules
- Sound knowledge of HTML and CSS to identify code-based optimization opportunities

b) Behavioral:

- Proficiency in Search Engine Optimization reporting and analytical tools
- Excellent communication and presentation skills, good analytical or problem solving skills. You are good at time management & should have the ability to handle projects independently

Qualification:

- 3-5 years of experience in SEO, SEM, Display and search marketing, PPC, Social media optimization, etc.
- Bachelor's degree in Engineering or Marketing
- Proficiency in MS Excel, PowerPoint, and Word

- Media Industry preferred, but non-media professionals can also apply