Customer Success Executive

Required - Dealer In-house Trainer

Location: Ahmedabad

Industry- Automotive industry

Must have experience as an Automobile Trainer candidate will have a background in a car dealership

Objectives of the job

To ensure Skill Enhancement of sales and after-sales staff :

a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs

b) Delivery of training courses and programs as per OEM’s standards.

c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims

and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements

d) Implementing an in-house training system at the dealership

Key Responsibilities:

• Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
• Develop training materials, modules, and resources tailored to the needs of dealership personnel.
• Collaborate with management to assess training needs and implement strategies to enhance performance.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
• Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.

Job Designation/Field of Work:

1 Operational

 To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill

 To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required

 To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales

 To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales

 Evaluation and Assessment of Trainings conducted

In-house Training:

 Conduct Foundation Training on Brand through E-Training for all new sales staff

 Conduct Internal Orientation training for Sales and After sales staff

 Conduct Basic Auto Technology Module and Test as per OEM guidelines

 Ensure implementation of On Job Training through Training Log Books

 Conduct Product and Sales Process Training with role plays at dealerships

 Train the team on product launch updates and competition comparison

 On the job training and shadowing for Sales staff to improve conversion and productivity

 To design, conduct & monitor timely evaluations after the training has been imparted

Liaison with OEM

 Coordination with OEM Team on Training Needs

 To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team

.

Training MIS

 Timely reporting of monthly MIS of Dealer sales staff

 Manpower Required-Onboard-Trained status

 Month-wise Training Report

 To maintain records of each training program done and the evaluations completed in a separate file

Requirement :-

- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience. 

About Company

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Engineering Manager 

Requirements:

Education - B.Tech/MCA or equivalent.

Overall 10 to 12 years of experience.

Agnostic/Polyglot with multiple tech stacks.

Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, Columnar DBs

Good experience with Front-end technologies like JavaScript frameworks, React, AngularJS.

Backend exposure – good knowledge of building API using Node or Lambda or python.

Good understanding of ELK, Kafka, Redis and CDN.

Worked on serverless technologies and good understanding of CMS.

Efficient in building microservices in combining server & front-end.

Good understanding of AWS and its technologies.

Should be innovative and communicative in approach and should be hands on coding guru

Will be responsible for the functional/technical track of a product.

Experience with Scaling SAAS products and ability to design from scratch.

Ability to manage a small team of 5 -10 Developers/QA Engineers and guide them on the design and coding best practices

Design and develop SaaS-based applications based on microservices architecture.

Work on the core backend and ensure it meets the performance benchmarks.

Work on the front-end with ReactJS.

Designing and developing APIs for the front-end to consume.

Constantly improve the architecture of the application by clearing the technical backlog.

Meeting both technical and consumer needs.

Staying abreast of developments in web applications and programming languages).

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

It is India’s only B2B Construction Materials Supply Chain Company. Construction & Infrastructure is  one of the industries, with the most complex problems in Supply Chain and we are fundamentally reengineering the  way construction materials get procured. Our Clients include the biggest names in India & the World– The  LafargeHolcim Group, JSW Group, The Tatas and many others. We are backed by some of the world’s top marquee  funds in our journey to create transparency and standardization to an otherwise opaque industry. 

Your responsibilities: 

• Understand the business context and build high quality code using proven design patterns Develop, test and deploy integrations required to meet business requirements 
• Carry out unit tests and other quality control mechanisms to inform and validate the code and design 
• Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently 
• Participate in a highly fluid environment applying agile software development principles 
• Ensure the coding standards are on-par with the best in the industry 

Educational Qualifications: 

• Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).  

Must have skills: 

• 3+ years of work experience with mobile/web development 
• Experience in working with either of languages: Go, Java, Scala 
• Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB, Cassandra) 
• Strong understanding of Message brokers 
• Must have hands on experience in Restful APIs 
• Must have a strong foundation of Data structures and Algorithms 
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
• Ability to deploy features on a daily basis: should be good at time management and prioritization 
• Hands-on experience in CI/CD principles and TDD 
• Strong written and verbal English communication skills 

Good to have skills: 

• Experience in event-driven & asynchronous I/O frameworks 
• Exposure to business process and workflow automation 
• Working experience in process driven and data intensive business applications 
• Experience in working on web infrastructure with React.js and React Native 

Professional traits: 

• Self-motivated, persistent and “Never Give Up” attitude 
• Passion for innovation and adaptability to a lean startup culture 
• Ability to work with minimal supervision, independently and / or as a member of a team 
• Giving full attention to what other people are saying, taking time to understand the points being made,  asking questions as appropriate

• 5+yrs with WINDOWS DRIVER DEVELOPMENT in is MUST

• Hands on EXP in C++ Programming is MUST

• Understanding of FIRMWARE and HARDWARE DESIGN principles.

• EXP in LAPTOP and DESKTOP domain

• Hands on EXP in JENKIN and GITHUB

• EXP or understanding of FIRMWARE DESIGN TOOLS and LANGUAGES.