Customer Success Executive

We are seeking a motivated Talent Acquisition Intern to join our Human Resources team. This internship offers hands-on experience in recruiting and hiring processes within a dynamic and fast-paced environment. The ideal candidate is eager to learn, detail-oriented, and possesses strong communication skills.

Key Responsibilities:

• Assist in sourcing candidates through various channels (online job boards, social platforms, networking, etc.)
• Review resumes and applications to screen candidates and provide shortlists to hiring managers
• Coordinate interviews and manage interview schedules
• Assist in drafting job descriptions and job postings
• Help maintain our applicant tracking system (ATS) and other HR databases
• Participate in employer branding initiatives
• Support in organizing career fairs and other recruiting events
• Contribute to various HR projects and initiatives as needed

Requirements:

• Currently enrolled in a Bachelor’s or Master’s program in Human Resources, Business Administration, Psychology, or related field
• Strong interest in pursuing a career in Human Resources or Talent Acquisition
• Excellent verbal and written communication skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information with discretion
• Detail-oriented with strong organizational skills

About Us:

Lumel is a leading product development company headquartered in Plano , Texas having its development centre in Chennai, known for delivering innovative solutions that drive success for our clients. We are passionate about technology and are committed to building high-quality products that solve real-world problems.

Role Overview:

We are seeking a skilled PHP Developer to join our Product Development team. In this role, you will be responsible for developing, testing, and maintaining scalable web applications that meet our business needs. The ideal candidate is proficient in PHP and has experience working with modern frameworks, along with a strong understanding of web development best practices.

Key Responsibilities:

• Develop Web Applications: Design, develop, and maintain web applications using PHP and related technologies.
• Collaborate with Cross-Functional Teams: Work closely with front-end developers, designers, and product managers to integrate user-facing elements with server-side logic.
• Database Management: Design and manage databases, ensuring efficient data storage and retrieval.
• Code Optimization: Write clean, well-documented, and efficient code, and optimize existing code for better performance.
• API Integration: Develop and integrate APIs to enhance the functionality of web applications.
• Testing and Debugging: Perform thorough testing and debugging to ensure the stability and functionality of web applications.
• Stay Updated: Keep up-to-date with the latest PHP trends, tools, and technologies, and apply them to enhance our products.

Required Skills:

• Proficiency in PHP: Strong knowledge of PHP and experience with modern PHP frameworks like Laravel, Symfony, or CodeIgniter.
• Database Knowledge: Experience with MySQL or other relational databases, including database design and optimization.
• Familiarity with Front-End Technologies: Basic understanding of front-end technologies such as HTML, CSS, and JavaScript.
• API Development: Experience in developing and integrating RESTful APIs.
• Version Control: Proficiency in using version control systems like Git.
• Problem-Solving Skills: Ability to troubleshoot and resolve issues quickly and effectively.
• Attention to Detail: Commitment to writing high-quality code and maintaining coding standards.
• Team Collaboration: Ability to work effectively in a team environment and communicate clearly with colleagues.

Preferred Skills:

• Experience with CMS: Familiarity with content management systems like WordPress, Drupal, or Joomla.
• Knowledge of Cloud Platforms: Experience with cloud services like AWS, Azure, or Google Cloud is a plus.
• Security Best Practices: Understanding of security principles and how to apply them in web development.

What We Offer:

• Professional Growth: Opportunities for continuous learning and career advancement.
• Innovative Projects: Work on challenging and impactful projects that push the boundaries of technology.
• Supportive Environment: Join a team that values collaboration, creativity, and innovation.

Senior Software Engineer -

Android We are looking for a self-starter who can also work closely with the team in a dynamic environment where priorities change based on continually evolving business needs and technology. You’ll be responsible for building mobile apps from conception to deployment and eventually take ownership of the mobile architecture, playing a pivotal role in mobile app development out of India.

Roles & Responsibilities-

• Translate designs and wireframes into high quality code. • Ensure the best possible performance, quality, and responsiveness of the application. • Help maintain code quality, organization, and automatization. • Write reusable and reliable code which works with various databases and APIs. • Work closely with key stakeholders to create great experiences that make it effortless to connect different apps together.

Skill set – • 3+ years of experience in developing Apps using Android SDK. • Proficiency in Kotlin APIs like coroutine, serialization, etc. • Strong Knowledge of Android UI design principles like material design standard. • Strong Knowledge in mobile design patterns like MVVM, MVP etc and best practices. • Comprehensive understanding of Android architecture components like navigation component, Livedata, hilt, Viewmodel etc. • Familiarity with cloud message APIs and push notifications. • Experience with unit testing, Automated UI testing and code coverage tools. • Experience in Continuous Integration, Continuous Delivery/ Deployment. • Experience with threading, and performance tuning. • Knowledge in working with Graphql backend is good to have. • Knowledge in working with Google play services and Android Security APIs. • Technical depth that allows you to rapidly fix bugs and solve problem.

We are looking for a Senior Web Developer to build and maintain functional web pages and applications.

Senior Web Developer responsibilities include leading a team of junior developers, refining website specifications and resolving technical issues. To be successful in this role, you should have extensive experience building web pages from scratch and in-depth knowledge of at least one of the following programming languages: Javascript, Ruby or PHP.

Ultimately, you will ensure our web pages are up and running and cover both internal and customer needs.

Responsibilities

• Identify user and system requirements for new websites and applications
• Prioritize software development projects, set timelines and assign tasks to team members
• Create wireframes to decide on the layout
• Write or review code for various applications
• Run functionality testings and debug code
• Oversee junior web developers and evaluate their performance
• Liaise with designers to decide on UI/UX elements (like graphics and navigation buttons)
• Ensure our software documentation is up-to-date
• Collaborate with mobile developers to build mobile-responsive websites

Individuals and teams trust Aerotime to help them find flow and run at their peak efficiency, prioritizing important work that makes them fulfilled and happy!

Today's calendar system has a lot of issues that make it work against us and not for us:

1. Scattered meetings cause time fragmentation and hence wasted time.
2. No clear flow in the day. Hard to prioritize across streams of information with action items coming from multiple sources.
3. A lot of meetings! We've all been there, sitting in meetings where we feel we're not adding any value.

Aerotime fixes them at the core and goes beyond by two systems that together make teams master of productivity:

1. Time Blocking: Aerotime is building a prioritization engine that makes it very easy to create tasks from multiple sources and time block them on your calendar.
2. Meeting Effectiveness Workflows: Aerotime creates space in your calendar by pulling you out of unnecessary meetings, minimizes context switching between meetings, and makes it easy to run meetings very effectively.

Together, these systems help you maintain a beautiful balance between collaboration and creativity — right where innovation happens!

Our time is limited. It is the only asset that cannot be bought back. Yet without realizing it, we use it ineffectively day after day. You'll be solving this problem!

You'll be reinventing calendars with us and helping humans be a lot more effective. As an early member, you'll define the principles and culture of Aerotime and be integral in determining the long-term roadmap of this company.

If you join us, you'll be a founding team member who helps define:

1. Future company culture and principles
2. Engineering practices
3. People to hire
4. The direction & focus for Aerotime's products

• https://www.linkedin.com/in/piyushnarwani/">Piyush Narwani & https://www.linkedin.com/in/dhruvgoel/">Dhruv Goel started Aerotime in Jan 2021 after realizing that teams in companies are not running to their full potential, and it is happening because of continuous context switching from meetings and Slack pings, with noise taking over what's truly important.
• Aerotime is backed by some of the best in the world: Y Combinator (W21), Sequoia, Nexus, SOMA, and a few thought leaders like Akshay Kothari (COO, Notion), Damien Coullon (VP, Product & Growth, LinkedIn), Nir Eyal (NYTimes best selling author), Ramakant Sharma (Founder, LivSpace) & Daniel Attia (Head of Research, Prof G Media).
• We are currently 100% remote, primarily hiring in US and India. Post-Covid, we plan to have offices in Bangalore and SF Bay Area.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.