Customer Success Executive

at Skanda Projects

DP
Posted by Nagraj Kumar
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Mumbai
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1 - 4 yrs
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₹3L - ₹13L / yr
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Full time
Skills
Customer Success
Customer Retention
Customer Relationship Management (CRM)
Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

About Skanda Projects

Infra Projects Pvt. Ltd. Looking to set-up IT team for design and development front.
Founded
2010
Type
Services
Size
100-1000 employees
Stage
Profitable
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