Customer Service

Job Title: Senior Office 365 & Intune Administrator

Location: Bangalore (Whitefield) – Preferred / Coimbatore

Experience: 7–12 Years

Work Mode: Work from Office (5 days) during probation (3 months), followed by Hybrid (3 days WFO)

Shift: Rotational (Day and Night)

About the Company

We are a leading technology-driven organization providing innovative solutions that enable secure, efficient, and compliant business operations across global enterprises. Our mission is to leverage intelligent tools, automation, and data-driven strategies to deliver scalable and reliable IT infrastructure services.

Role Overview

We are seeking an experienced Office 365 & Intune Administrator to manage and optimize enterprise-level collaboration, endpoint, and security solutions. The ideal candidate will have a strong background in Office 365, Intune, Entra ID, and automation, along with experience supporting Data Center Operations (DCO) and Network Operations Center (NOC) environments.

Key Responsibilities

Office 365 Administration:

• Manage and maintain all Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Handle user accounts, licenses, permissions, and configuration changes.

Intune Administration:

• Oversee device management, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access.

Identity & Security Management:

• Maintain strong endpoint and user security through Entra ID, MFA, DLP, and compliance policies.

Automation & Scripting:

• Develop and maintain PowerShell scripts and other automation tools to streamline Office 365 and Intune administrative tasks.
• Use Terraform or Ansible for infrastructure automation (IaC).

Monitoring & Incident Response:

• Monitor performance, health, and security of Office 365 and Intune environments.
• Provide 24/7 on-call support and ensure timely incident resolution.

Backup & Recovery:

• Manage backup solutions for Office 365 data and contribute to disaster recovery planning.

User Support & Documentation:

• Deliver end-user and technical team support, maintain comprehensive documentation, and create internal training resources.

Key Deliverables

• Reliable and secure operation of Office 365 and Intune services.
• Effective integration with DCO and NOC operations.
• Timely incident response ensuring 24/7 availability.
• Efficient management of licenses, accounts, and security settings.
• Regular monitoring, reporting, and auditing of system health and compliance.
• Updated documentation and training resources for internal teams.

Required Skills & Knowledge

• Strong expertise in Office 365 Administration (Exchange, SharePoint, Teams, OneDrive).
• Proficiency in Microsoft Intune for device management and application deployment.
• Solid understanding of Entra ID and identity security principles.
• Experience in Data Center Operations (DCO) and NOC support.
• Hands-on scripting experience with PowerShell and automation via Terraform or Ansible.
• Knowledge of security & compliance tools such as MFA, DLP, and regulatory frameworks.
• Familiarity with backup and recovery solutions for Office 365 environments.
• Strong communication and documentation skills.
• Willingness to work in rotational shifts and support 24/7 operations.

Role: Sr. Frontend Developer

• Exp: 6 -9 Years
• CTC: up to 35 LPA 

What we Require

• To convert our existing web application into a micro front-end architecture. The ideal candidate should have experience in AngularJS, ReactJS, MobX, and SCSS. Exposure to socket integration, mqtt integration would be a plus.
• Identify our existing web application’s different components and modules. Separate them into independent micro front-ends.
• Develop and maintain micro front-ends using AngularJS, ReactJS, MobX and SCSS
• Implement and configure Module Federation in Webpack 5 to share components between micro front-ends.
• Optimize micro front-ends for maximum speed and scalability.

• Must have a minimum of 3 years of experience in managing AWS resources and automating CI/CD pipelines.
• Strong scripting skills in PowerShell, Python or Bash be able to build and administer CI/CD pipelines.
• Knowledge of infrastructure tools like Cloud Formation, Terraform, Ansible.
• Experience with microservices and/or event-driven architecture.
• Experience using containerization technologies (Docker, ECS, Kubernetes, Mesos or Vagrant).
• Strong practical Windows and Linux system administration skills in the cloud.
• Understanding of DNS, NFS, TCP/IP and other protocols.
• Knowledge of secure SDLC, OWASP top 10 and CWE/SANS top 25.
• Deep understanding of Web Sockets and their functioning. Hands on experience of ElasticCache, Redis, ECS or EKS. Installation, configuration and management of Apache or Nginx web server, Apache/Tomcat Application Server, configure SSL certificates, setup reverse proxy.
• Exposure to RDBMS (MySQL, SQL Server, Aurora, etc.) is a plus.
• Exposure to programming languages like JAVA, PHP, SQL is a plus.
• AWS Developer or AWS SysOps Administrator certification is a plus.
• AWS Solutions Architect Certification experience is a plus.
• Experience building Blue/Green, Canary or other zero down time deployment strategies, advanced understanding of VPC, EC2 Route53 IAM, Lambda is a plus.

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will help develop a robust roadmap for ensuring operational excellence

- You will setup infrastructure on AWS that will be represented as code

- You will work on several automation projects that provide great developer experience

- You will setup secure, fault tolerant, reliable and performant systems

- You will establish clean and optimised coding standards for your team that are well documented

- You will set up systems in a way that are easy to maintain and provide a great developer experience

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on cloud infrastructure setup, especially on AWS since 8+ years

- You have set up and maintained reliable systems that operate at high scale

- You have experience in hardening and securing cloud infrastructures

- You have a solid understanding of computer networking, network security and CDNs

- Extensive experience in AWS, Kubernetes and optionally Terraform

- Experience in building automation tools for code build and deployment (preferably in JS)

- You understand the hustle of a startup and are good with handling ambiguity

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

Designation: Product/ UX Designer
Location: Bangalore

DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems. 

You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world. 

You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.

Your Part:

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Design for Docon user base across new initiatives.

• Empathise with users and brings users' perspective to the discussion.

• Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data. 

• Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality. 

• Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.

• Improve the user experience of the product based on customer feedback or analytics findings.

• Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.

We Look For:

• More than 2+ years of relevant experience designing for customers in B2B or B2C products.
• Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
• Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively. 
• Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
• Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
• Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
• Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
• Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
• Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
• Growth mindset and willingness to listen, learn and continuously improve.

Education Qualification:

Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred

Our Purpose:

DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.

Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.

2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients

From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.

We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.

Our users say that we have achieved this and much more.

18 Million E-Prescriptions and Counting 

4000 + Doctors PAN INDIA so far 

6 Million Patients and growing 

We are growing strong, currently a team of ~150 DocOners

Perks & Benefits:

• Flexible Working Hours
• Flexi Leave Policy
• Relaxed Dress Code
• Health Insurance
• Team Parties
• Working with smart, young, mission-driven people
• Approachable Leadership
• Friendly office environment

Thanks,

Karthik Selvaraj

• Very Strong knowledge and programming skills on C,C++
• Should have knowledge and experience of developing ANSI C based applications
• Capability to implement core technical functionality as per functional requirements of the solution
• Strong knowledge of data structures, concurrency control, objected oriented design and development (OOA& OOD)
• Working experience with Linux
• Adherence to source control and versioning – SVN is a plus