Customer Service

‘Arth Vipra Finvest Pvt Ltd’ founded in 2021, meaning of this name is “Money Expert”, aims to serve the needs of individuals and enterprises in managing their finances by providing research-based distribution of world-class financial products keeping affordability in mind, and leveraging the best technology-based solutions. Arth Vipra Finvest Pvt Ltd has clients from all over the globe and is scaling up its reach using digital processes.

As an experienced and visionary Sales Manager, you will lead our mutual fund and insurance sales division. The ideal candidate will be a strategic thinker with a proven track record of driving revenue growth, expanding market presence, and building high-performing sales teams. This role offers an exciting opportunity to shape the future of our sales operations and drive business success in the financial services industry.

Key Responsibilities: 

·      Market Research and Analysis

·      Sales

·      Marketing Initiatives

·      Customer Relationship Management

·      Administrative Tasks

KRAs

Description

1.     Market Research and Analysis

·       Develop and implement strategic sales plans and initiatives to achieve revenue targets, market share growth, and profitability.

• Define sales objectives, set performance metrics, and establish action plans to drive results and meet business goals.

2.    Sales

·        Lead, mentor, and inspire a team of sales managers and representatives, fostering a culture of excellence, collaboration, and continuous improvement.

·         Provide guidance, coaching, and support to develop sales talent and maximize individual and team performance.

3.     Marketing Initiatives

·        Build and maintain relationships with key clients, strategic partners, and industry stakeholders to drive business development opportunities and enhance client satisfaction.

·        Collaborate with the sales team to identify client needs, customize solutions, and deliver value-added services.

4.     Customer Relationship Management

·        Identify new market opportunities, industry trends, and emerging customer needs to capitalize on growth potential and expand market presence.

·        Develop and execute market penetration strategies, targeting specific segments and geographic regions.

5.     Administrative Tasks

·        Oversee all aspects of sales operations, including sales forecasting, budgeting, pipeline management, and performance tracking.

·        Analyze sales data, market trends, and competitive landscape to assess performance, identify areas for improvement, and drive informed decision-making.

6.     Cross-Functional Collaboration

·        Collaborate closely with internal stakeholders, including marketing, product development, operations, and finance teams, to ensure alignment of sales strategies with overall business objectives.

·        Drive cross-functional initiatives to enhance sales effectiveness, streamline processes, and optimize resource allocation.

Other Details:

Education/Qualification/Training

Master’s/ bachelor’s degree in business administration, Marketing, Finance, or related field.

NISM exam-module VB : Mutual Fund Distributors (certification required within a month of joining)

Experience

Prior experience in sales or marketing roles (BFSI sector experience)

Skills

·        Proven expertise in mutual fund and insurance sales, with a deep understanding of products, markets, and industry regulations.

·        Strong leadership and management skills, with the ability to inspire and motivate teams to achieve ambitious goals.

·        Strategic thinker with excellent analytical and problem-solving abilities, capable of translating market insights into actionable sales strategies.

·        Exceptional communication, negotiation, and relationship-building skills, with the ability to influence stakeholders at all levels.

·        Demonstrated ability to thrive in a fast-paced, dynamic environment and drive change and innovation.

About LambdaTest

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to the cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross-platform compatibility testing.

Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

 What You'll Do

• Ability to create tools, microsite, DevOps, and technical solutions for testing.
• Experience in Object-Oriented Analysis, Design(OOAD), and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
• Analyze test logs; create test reports, co-ordinate with stakeholders
• Experience in web application and device test automation using Selenium, Robotium, Appium, or any equivalent tool/s.
• Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
•  Design and build scalable automated test frameworks and test suites working across technologies.
• Debugging of any issue faced.
• GoLang, Docker, Kubernetes experience is good to have
• Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
• Experience working closely with development and business teams to communicate impacts and to understand business requirements

What you should have 

• A Bachelor's or Master's degree with 2 – 6 years of experience as a Developer or SDET.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Ability to effectively articulate technical challenges and solutions.
• Shows creativity and initiative to improve product coverage and effectiveness.
• Ability to work in teams.
• Deal well with ambiguous/undefined problems; ability to think abstractly.
• Go-getter attitude.

NOTE: YOUR WORKING HOURS CAN BE CHANGED TO NIGHT SHIFT AS MAJORITY OF OUR CLIENTS ARE FROM US. PLEASE APPLY IF YOU ARE FLEXIBLE WORKING IN NIGHT SHIFT (8-10 HOURS each DAY)

As a Customer Success Manager at Staqlab, you will have to understand the customers’ psyche, their needs, and enhance their customer experience by improving the sales demos and onboarding process.

• Great communication skills
• Experience handling infuriated customers
• Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
• Basic knowledge or willingness to learn HTML/CSS. Will Provide Training after Joining
• Initiating Chat support with clients for onboarding and building trust
• Writing Blogs/Support Articles
• Strong Proficiency in written english. As the job role will include supporting US Based Clients.
• IT/CS Degree- Based Background is plus 

Responsibilities

• Product Strategy: Develop and communicate product vision, strategy, and roadmap.
• Requirement Gathering: Identify and prioritize product requirements through user research.
• Project Planning and Management: Define project goals, milestones, and manage timelines.
• Data Management: Oversee data collection, storage, and quality assurance.
• Machine Learning Models: Collaborate on AI algorithm development and model training.
• User Experience (UX): Advocate for intuitive and user-friendly AI product interfaces.
• Product Launch and Adoption: Plan and execute successful product launches.
• Performance Monitoring and Improvement: Track metrics and propose enhancements.
• Stakeholder Communication: Facilitate communication between technical and non-technical teams.
• Market and Industry Awareness: Stay informed on AI trends and regulatory requirements.

Requirements

• Education: Bachelor’s or master’s degree in computer science, engineering, data science, or related fields with 5+ years’ experience as a product manager and at least 2 years in AI domain.
• Technical Knowledge: Strong understanding of AI, machine learning, and data analysis.
• Product Management Experience: Previous experience in product management or related roles.
• AI Domain Expertise: Proficiency in AI applications and ethical considerations.
• Analytical and Problem-Solving Skills: Ability to analyse complex data and solve problems.
• Communication and Collaboration: Excellent interpersonal and communication skills.
• Leadership and Project Management: Strong leadership and project management abilities.
• User-Centric Mindset: Understanding of user needs and usability testing skills.
• Business Acumen: Knowledge of business principles and market dynamics.
• Adaptability and Learning Agility: Openness to new technologies and continuous learning.

JD for Business Development Executive

Work Timing: 10.30 AM to 7.30 PM

Working Days: Monday to Friday.

Work Location: Chennai

Roles and Responsibilities:

1.Cold Calling, and setting up appointments, lead Generation.

2.Contact potential customers via outbound telephone calls and cold calling for the purpose of selling products and services

3.Maintain a pipeline of qualified, prospective clients

Follow up with clients. Keep a track of potential customers and their requirements.

4.Assist and guide customers with all the required knowledge of the services.

5.Sending proposals and following up for Projects

6.Ensure the premium level of client satisfaction in one phone call.

Meeting monthly and quarterly targets.

Required Candidate profile

Desired Candidate Profile:

1.1-3 years of experience in B2B Sales,Corporates with good communications

2.Should have sound knowledge on IT Technologies

3.Good Excellent written and oral communication.

4.Should be willing to travel for meetings (If required).

5.Proactive and creative thinker.

6.Responsible for achieving the assigned targets

7.Self-Starter and highly motivated.

8.Strong interpersonal, influencing, and negotiation skills.

9.Willingness to learn and be creative within the role.

10.Need to have a hunger for achieving targets.

IOS DEVELOPMENT:

• Willing to contribute in Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System