Customer Service

 Solutions Architect B2B SaaS · Supply Chain & ERP · Hyderabad · Full-time 6–10 Years · Competitive Compensation · Immediate to 30 Days’ Notice This is not a typical architect role. You will own the full solution lifecycle — client conversations → problem definition → architecture → delivery. If you thrive at the intersection of business + technology + execution, this is your role. What You'll Own 01 CLIENT OWNERSHIP Lead requirement workshops and act as the client's primary solution partner. Shape solutions — don't just gather requirements. 02 ARCHITECTURE Design multi-tenant, high-scale B2B SaaS systems across Supply Chain and ERP workflows. 03 BUSINESS ↔ ENGINEERING Convert client needs into clear technical direction. Remove ambiguity for the engineering team. 04 DELIVERY OWNERSHIP Own Workshop → Design → Delivery. Identify risks early and drive solutions before they escalate. What We're Looking For � � Must Have – 6–12+ years in Solution Architecture / Technical Consulting – Proven B2B SaaS product environment experience – Deep domain in SCM / ERP / Manufacturing – Track record of owning outcomes — not just contributing � � Client-Facing Strength – Led solution design workshops solo — not just attended them – Confident with C-level / VP-level stakeholders – Simplifies complexity without losing depth � � Technical Understanding – Cloud architecture, Microservices, APIs, cloud-scale system design – Whiteboard a system in real-time — not just describe it – Strong NFRs: latency, uptime, fault tolerance � � Functional Understanding – Order → Inventory → Warehouse → Fulfillment flows – Connects business processes with system design ⭐ Good to Have – Oracle / SAP full lifecycle implementation – Startup background — thrives with ambiguity – Pre-sales: RFP, scoping, commercial discussions – ERP data flows — beyond surface-level module names - Experience working with US clients Why I2B? – Work directly with founders – Your decisions ship to real clients within weeks – Shape how I2B builds and delivers at scale – Be part of building India's next B2B SaaS story – Experience leveraging AI in solution design (predictive insights, automation, or intelligent decision systems within SaaS/ERP/SCM platforms) 

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Role Description

This is a volunteer remote Flutter unpaid internship role at TheCodersHub. The intern will be involved in day-to-day tasks related to Flutter development, assisting in app development projects, learning new technologies, and collaborating with team members remotely.

Qualifications

• Flutter development skills
• Experience in mobile app development
• Basic knowledge of software development
• Interest in learning and growing in the tech industry
• Excellent problem-solving skills
• Ability to work independently and remotely
• Enrolled in or recent graduate from a relevant technical or computer science program

Benefits You’ll Receive:

• Live Project Experience: Work on real-world projects to boost your practical knowledge.
• Mentorship: Receive guidance from experienced developers to enhance your skills.
• Internship Certificate: Awarded upon successful completion of the internship.
• Skill Development: Improve your expertise in Flutter, state management, and project collaboration.

Creative & Art Direction

• Define and drive the visual style, tone, and overall artistic direction across projects.
• Develop moodboards, style references, and design treatments aligned with brand identity and campaign objectives.
• Collaborate with creative directors, producers, and directors to bring storyboards and visual concepts to life.
• Oversee set design, props, styling, and visual aesthetics for all production outputs.
• Ensure consistency in visual tone and quality across multiple projects and formats.

We look for an accomplished and talented Node.js Developer with solid interest and capacity in the plan and improvement of exceptionally captivating client encounters.

• Department :- Design & Development
• Education :- Bachelor of Computer/Information Technology (BCA, B.TECH, B.SCI I.T., etc.)
• Role :- Node.js Developer
• Employment:- Full Time
• Positions :- 1
• Experience :- Fresher
• Job Location :- Ludhiana
• Job Type :- Permanent
• Shift: Day Shift

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

1.Triage of security alerts that includes but not limited to malware, denial of service, unauthorized access, etc.

2. Conduct incident investigations on SIEM tools.

3. Perform threat hunting on networks to detect and isolate threats.

4. Knowledge of various security methodologies and processes, and technical security solutions (firewall, packet analysis, SIEM and intrusion detection systems)

5. Continuous optimization, tuning and monitoring of SIEM solution

6. Hands on experience around administrating and threat hunting on EDR, XDR, DLP and SIEM tools.

7. Ability to analyze endpoint, network, and application logs

8. Identify false positives, analyse reported spam, phishing, and suspicious emails and understanding of email security concepts: SPF, DMARC, DKIM

9. Immediate Joiners