Customer Support executive

📢 Job Title : MDM Business Analyst

📍 Location : On-site, Sydney, Australia

💼 Experience : 5+ Years

🗓 Notice Period : Immediate

Summary :

We are seeking a skilled MDM Business Analyst with hands-on experience in Atacama or Informatica MDM solutions. The ideal candidate will work closely with business and technical teams to define MDM strategies, ensure data quality, and drive enterprise data governance.

🔧 Key Responsibilities :

• Gather, analyze, and document business and data governance requirements.
• Design and support implementation of MDM solutions in collaboration with technical teams.
• Prepare BRDs, FRSs, and TDDs to translate business needs into technical specifications.
• Lead data profiling, modeling, cleansing, and mapping activities.
• Ensure effective MDM performance, hierarchy management, and workflow automation.
• Support UAT by defining test cases and validating data quality.
• Act as a liaison between business, IT, and vendors to ensure smooth project delivery.

✅ Required Skills :

• Bachelor’s in Computer Science, IT, or related field.
• 5+ years of experience in MDM-focused Business Analyst roles.
• Expertise in Atacama MDM / Informatica MDM (or similar tools).
• Strong SQL, data modeling, and data governance experience.
• Familiarity with relational databases (Oracle, SQL Server, PostgreSQL).
• Excellent communication, documentation, and stakeholder management skills.

➕ Nice to Have :

• Familiarity with Agile (Scrum/Kanban) methodologies.
• Experience with BI tools (e.g., Power BI, Tableau).
• Certifications in MDM, CBAP, PMP, or Informatica.
• Exposure to cloud MDM (AWS, Azure, GCP).
• Experience in finance, healthcare, or retail domains.

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Core Responsibilities

• Data Modeling & Architecture: Designing scalable data models using Star Schema principles. This includes managing relationships, hierarchies, and ensuring the model can handle growing data volumes without slowing down.
• DAX Development: Writing advanced Data Analysis Expressions (DAX) to create complex measures for KPIs, time-intelligence (e.g., Year-over-Year growth), and custom business logic.
• ETL & Data Transformation: Using Power Query (M language) to extract data from various sources (SQL, APIs, Excel, Cloud), clean it, and optimize it through techniques like Query Folding.
• Dashboard & Report Design: Creating intuitive, interactive, and visually compelling reports. This involves selecting the right visuals to tell a "data story" rather than just showing numbers.
• Performance Optimization: Tuning slow reports by analyzing query plans, reducing dataset sizes, and implementing Incremental Refresh for large datasets.
• Governance & Security: Implementing Row-Level Security (RLS) to ensure users only see data they are authorized to view and managing workspace permissions within the Power BI Service.

🛠 Technical Skill Set

1. Expert Level (Power BI Stack)

• Power BI Desktop: Full mastery of the authoring tool.
• DAX & M: Proficiency in both the functional and transformation languages.
• Power BI Service: Understanding of workspaces, gateways, apps, and scheduled refreshes.

2. Supporting Technical Skills

• SQL (Critical): Most "Power BI" jobs are actually 50% SQL jobs. You must be able to write complex queries to pull and pre-filter data at the source.
• Data Warehousing: Familiarity with Snowflake, Azure Synapse, or Databricks.
• Python/R: (Optional but preferred) For advanced statistical modeling or custom visuals.

3. Soft Skills

• Requirement Gathering: The ability to interview stakeholders to understand what business problem they are trying to solve.
• UI/UX Design: A "design eye" to create clean, non-cluttered dashboards.

UniAbroad is a fast-growing platform helping students explore global education opportunities and connect with institutions worldwide. We focus on simplifying the study abroad journey through innovative digital solutions.

Key Responsibilities

• Plan and execute digital marketing campaigns across platforms
• Manage social media accounts (Instagram, LinkedIn, Facebook)
• Run and optimize paid ads (Google Ads, Meta Ads)
• Improve website ranking using SEO strategies
• Create engaging content (posts, banners, email campaigns)
• Analyze campaign performance and generate reports
• Collaborate with hiring support and sales teams

Required Skills

• Knowledge of SEO, SEM, and social media marketing
• Experience with Google Ads & Meta Ads Manager
• Familiarity with analytics tools (Google Analytics, Search Console)
• Basic content writing and copywriting skills
• Creativity and strong communication skills

Preferred Qualifications

• 1–3 years of experience in digital marketing
• Experience in education or study abroad industry (plus)
• Knowledge of tools like Canva, HubSpot, Mailchimp

About the Role:

We are looking for an experienced Senior MERN Stack Developer to join our growing engineering team. You will be responsible for designing, developing, and maintaining high-performance web applications using the MongoDB, Express.js, React.js, and Node.js technology stack. You should be passionate about writing clean, scalable code and mentoring junior developers.

Key Responsibilities:

• Design and implement scalable, secure, and maintainable full-stack web applications using the MERN stack.
• Develop RESTful APIs and integrate third-party services and databases.
• Write reusable, testable, and efficient code.
• Optimize applications for maximum speed and scalability.
• Lead code reviews and enforce best practices in design and development.
• Collaborate with UI/UX designers, product managers, and other stakeholders to understand business requirements.
• Ensure cross-platform optimization and responsiveness of applications.
• Mentor and guide junior developers, fostering a culture of continuous learning.
• Troubleshoot and debug production issues.
• Maintain documentation of software functionality and technical decisions.

Required Skills:

• Strong proficiency in JavaScript (ES6+), HTML5, CSS3.
• Deep understanding of React.js and state management libraries like Redux or Context API.
• Hands-on experience with Node.js and Express.js.
• Strong knowledge of MongoDB and Mongoose ORM.
• Experience in building and consuming RESTful APIs.
• Familiarity with Git, CI/CD pipelines, Docker, and Cloud Platforms (AWS/GCP/Azure).
• Good understanding of microservices, authentication mechanisms (OAuth, JWT), and role-based access control.
• Experience with unit testing and testing frameworks like Jest, Mocha, or Cypress.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Bachelor’s/Master’s degree in Computer Science or related field.
• Experience with GraphQL or WebSockets.
• Exposure to DevOps practices and tools (e.g., Jenkins, Kubernetes).
• Previous experience in Agile/Scrum environments.

What We Offer:

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options
• Opportunities for upskilling and certifications
• Collaborative and inclusive team culture
• Health insurance and wellness benefits

Company Overview

Ailaysa Technologies is a fast-growing AI startup specializing in state-of-the-art technological solutions for multilingual content. We are looking for highly driven, analytical minds to join our research and strategy team.

Role Summary

As a Market Research Intern, you will play a crucial role in gathering, analyzing, and synthesizing data to provide actionable market insights. You will work closely with cross-functional leadership teams to track industry trends, map competitor strategies, and produce data-driven reports, competitor matrices, and industry white papers that influence business decisions.

Key Responsibilities

• Market Intelligence & Trend Analysis:
• Conduct extensive primary and secondary market research on industry trends, emerging technologies, and target audience behavior.
• Synthesize complex qualitative and quantitative data into structured market intelligence reports.
• Competitor Analysis & Benchmarking:
• Continuously track and evaluate key industry competitors, looking at their product features, pricing structures, marketing tactics, and market positioning.
• Build and maintain detailed competitor analysis frameworks and SWOT matrices for internal strategic reviews.
• White Paper & Thought Leadership Content:
• Assist in drafting, proofreading, and structuring deep-dive white papers, case studies, and industry insight documents.
• Conduct rigorous data validation and literature reviews to ensure technical accuracy and credibility in published documents.
• Data Aggregation & Reporting:
• Collect numbers and statistics from research databases, financial filings, and industry journals.
• Design clean, easy-to-digest data visualizations and slide decks to present findings to leadership stakeholders.

Required Skills & Qualifications

• Education: Final year student or recent graduate with a Master’s degree in Business Administration (MBA), Marketing, Economics, Statistics, Data Analytics, or a related discipline.
• Research Aptitude: Strong ability to separate high-quality data from noise using secondary research tools, industry journals, and reliable analytical frameworks.
• Analytical Thinking: Proficiency in analyzing numerical data, identifying patterns, and drawing logical, unbiased conclusions.
• Technical Writing: Exceptional written communication skills with the ability to write in an objective, professional, and structured tone (essential for white papers and reports).
• Tools: Proficient with MS Office / Google Workspace (especially Excel/Sheets for data tracking and PowerPoint/Slides for presentations). Exposure to data visualization tools (like Power BI or Tableau) is a major plus.

Key Performance Indicators (KPIs) for the Intern

• Research Accuracy: Delivery of validated, error-free competitor and market datasets.
• Document Readability: Structuring white papers and reports that require minimal structural edits from senior leadership.
• Timeline Adherence: Turning around market intelligence reports within agreed project deadlines.

What We Offer

• Mentorship: Direct exposure to product managers and strategic business leaders.
• Real Impact: Opportunity to see your research directly shape the corporate roadmap and published white papers.
• Career Growth: High potential for a Full-Time Employee (FTE) conversion based on performance during the internship.
• Stipend: Best-in-industry internship stipend.

About Us:

We are a fast-growing startup building AI-powered solutions centered around intelligent agents. Our mission is to deliver seamless, intuitive interfaces that make advanced AI accessible to real users through modern, responsive web applications.

Role: Full Stack Developer Developer

We’re looking for a Full Stack Developer who can design and develop production-ready web applications with excellent frontend user experiences and robust backend systems. You’ll work closely with our AI, product, and design teams to build interactive platforms connecting users with intelligent AI agents.

Responsibilities:

• Develop, test, and maintain end-to-end web applications with modern frontend frameworks and scalable backends.
• Collaborate with AI engineers to integrate agent-driven APIs and real-time data into the UI.
• Design and implement RESTful/GraphQL APIs and efficient database structures.
• Optimize application performance, load times, and user responsiveness.
• Write clean, modular, and reusable code following software design principles.

Requirements:

• THE CANDIDATE MUST BE COMFORTABLE WITH FRONTEND DEVELOPMENT AND HAVE A STRONG UNDERSTANDING OF UI/UX DESIGN PRINCIPLES.
• Strong expertise in Frontend Technologies:React.js,HTML, CSS
• JavaScript,TypeScript, and DOM manipulation.
• State management (Redux, Zustand, Context API,Rest API).
• UI libraries like Material UI, Tailwind CSS, or Bootstrap.
• Proficiency in Node.js and Express.js for backend development.
• Strong understanding of database design (MongoDB, PostgreSQL, or MySQL).
• Knowledge of API design patterns, MVC architecture, and low-level OOP design.
• Hands-on experience with Git/GitHub, version control, and collaborative workflows.
• Awareness of real-time data handling (WebSockets), security, and performance optimization.
• Prior experience building or deploying production-grade web applications through past experience and internships.
• Exposure to AI-powered or multi-agent systems.
• Familiarity with Figma or other design collaboration tools.

What You’ll Gain:

• Hands-on experience building real-world AI-integrated full-stack applications.
• Opportunity to work on frontend architecture, design systems, and API integrations.
• Mentorship from experienced full-stack and AI engineers.
• Pathway for conversion to a full-time position based on performance.

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2024. We are backed by some top VCs such as Prime Venture Partners and global entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni. Come, join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media.

2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below

US/ Canada Shift (8:00 pm to 5:00am) - INR 7.23 LPA (4.83 Fixed + 2.4 LPA Variable)

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sale or relevant role is a plus

6. A friendly and energetic personality with customer service focus

Criteria

1. Willing to work 6 days in a week in a fast paced startup

2. Ready to work from Office and join immediately.

What are the behavioral attributes that we are looking for?

- A keen desire to bring growth for a fast-growing Series B funded startup

- An apparent Founder's mindset

- The candidates should be able to work in a high paced ever-changing digital environment. The role will require you to be resourceful, proactive and an expert communicator. In turn it offers immense learning and growth.

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people