Customer Support executive

PROGRAM MANAGER – REVENUE & GROWTH

Required Skills:

Stakeholder Management & Communication, Revenue & P&L Ownership, Data-Driven Growth & Experimentation, Cross-Functional Leadership & Execution, 0→1 Growth Program Execution

Work Mode: ONSITE

Working Day: 6

Prefer Industry: E-commerceTravel TechStartup

MANDATORY CRITERIA:

• Need candidate 4–8 years of experience in Revenue, Growth, Business Management, Category, or P&L ownership roles (not support/ops-only roles)
• Education:
• MBA from a Tier-1 institute OR
• Engineering from Tier-1 with demonstrated business ownership exposure
• Prior experience in E-commerce, Quick-commerce, Aggregator, D2C, or Marketplace-led businesses (food-tech, hyperlocal, or retail tech preferred)
• End-to-end P&L ownership for a business unit / category / region with clear accountability for topline, margins, and unit economics
• Proven experience driving 0→1 revenue initiatives, including new GTM channels, brands, SKUs, cohorts, or monetization levers
• Demonstrated ownership of the full growth funnel — acquisition, conversion, retention, repeat revenue, and churn reduction
• Strong hands-on experience in pricing, discounting, promotions, commission structures, and spend optimization
• Track record of experiment-led growth — A/B testing, pilots, cohort analysis, lifecycle programs, and scaling successful initiatives

DESCRIPTION:

About the Company:

● Founded in 2019, building India’s most trusted intercity travel platform, with reliability, safety, and standardization at its core. We operate a two-sided marketplace, delivering a consistent journey experience for travelers while maximizing earnings for our supply partners.

● Today, we connect 300+ cities nationwide, have served 2.5M+ unique customers, and are actively investing in fleet electrification and charging infrastructure to drive sustainable mobility.

● Backed by Y Combinator, InfoEdge, AdvantEdge, and leading global investors from India and Silicon Valley, we have also raised a strategic $9M investment from bp Ventures.

OVERVIEW:

We are looking for a Program Manager – Revenue & Business who will own topline growth, P&L, and profitability for a business vertical. This role requires hands-on revenue ownership, the ability to build and scale growth initiatives from scratch (0→1), and strong execution depth.

WHAT YOU WILL DO:

 Revenue, Growth & P&L Ownership (MANDATORY)

• Own end-to-end revenue targets, contribution margins, and P&L for the business vertical
• Drive topline growth, pricing strategy, and monetization levers
• Identify and unlock new revenue streams and demand levers

0→1 Revenue & Growth Initiatives:

• Build and scale 0→1 revenue programs, including demand generation, pricing experiments, new routes, cohorts, or GTM strategies
• Lead growth experiments, pilots, and A/B tests, and scale successful initiatives

Funnel & Demand Ownership:

• Own demand-side metrics including acquisition, conversion, repeat usage, and retention
• Optimize CAC, ROI, and unit economics in collaboration with marketing and finance

Execution & Operations (Revenue-Linked):

• Drive daily execution ensuring revenue and demand targets are met
• Resolve blockers impacting growth, supply-demand balance, and monetization

Data-Driven Revenue Strategy:

• Track and analyze revenue trends, cohort performance, route-level profitability, and customer behavior
• Build dashboards and performance reports for leadership

Cross-Functional Revenue Leadership:

• Work closely with Marketing (demand), Supply, Operations, Product, and Finance
• Ensure revenue goals are tightly integrated into execution and operations 

WHAT WE ARE LOOKING FOR:- 

• 4–8 years of experience with direct revenue and P&L ownership (not ops-only roles)
• Proven experience driving topline growth and profitability
• Prior experience in E-commerce, Quick-commerce, Marketplace, Aggregator, or Mobility platforms
• Demonstrated 0→1 revenue or growth initiatives (routes, pricing, cohorts, GTM, monetization)
• Hands-on experience with pricing, promotions, discounts, or monetization levers
• Strong analytical skills with experience owning revenue dashboards, KPIs, and growth metrics
• Proven ability to independently own and scale a business vertical
• Experience leading cross-functional teams with revenue accountability
• Education: Engineering or MBA from Tier 1 institutes ONLY.

Position Overview

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities—ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

Create and maintain technical documentation for customizations, integrations, and configurations.

Proactively identify system improvements, performance enhancements, and automation opportunities.

Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications

7+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.

Proven experience in Service Cloud setup and customization including console configuration, case management, omni-channel routing, and knowledge management.

Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

Deep understanding of Salesforce security model, sharing rules, and data architecture.

Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

Salesforce Platform Developer II and Service Cloud Consultant certifications strongly preferred.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to manage full development ownership in a fast-paced environment with minimal supervision.

Preferred Skills

Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

Familiarity with Agile/Scrum methodology and working with cross-functional teams.

Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.). 

What You’ll Do:

• Work closely with the core team to understand their needs and ensure that our products are meeting the needs of the market.
• Designing database structure that are easy to maintain, improves data consistency and are cost effective in terms of disk storage space
• Identify, prioritise and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Build efficient, testable, and reusable PHP modules

What You’ll Bring

• Bachelor's in Computer Science, Software Engineering or a related field.
• A 5+ years of experience in developing desktop and mobile web applications
• Strong knowledge of core PHP with experience of working with MVC framework such as CodeIgniter & Laravel
• Experience with object-oriented PHP programming
• Experience with third party API integration
• Experience in managing AWS services
• Previous experience creating scalable applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

Are you interested in creating products with outstanding user interfaces, meticulously coding to deliver the most user-friendly and efficient experience?

We at Lynkzo are creating a modern omnichannel communication platform for companies to meet the changing requirements in the market.

We are looking for someone who:

• has adequate(3+ years) experience with frontend libraries like React, Vue, Angular or Svelte, etc.
• has experience in developing scalable user-friendly experience. This may include testing the application extensively, error reporting, etc.
• can convert real-world business challenges into effective technical solutions.
• has experience working with an agile/scrum team.
• can work independently with limited supervision.

*Prior experience working in start-ups will be good to have.

*Experience in electron will be good to have.

*Experience in nodejs will be good to have.

Benefits

Our hybrid work model supports a healthy work-life balance. You'll have the opportunity to work in a collaborative, innovative, and process-driven environment that encourages exploration and learning.

We are looking for candidates who can join as soon as possible.

Job Description: Business Development Manager

Position Overview:

As a Business Development Manager, you will play a pivotal role in driving the growth and success of our company. You will lead a dynamic team of Business Development Associates and Executives, overseeing their day-to-day activities and ensuring that they achieve their assigned targets. Your primary responsibility will be to cultivate and nurture relationships with both new and existing clients, understanding their unique needs and providing tailored solutions to meet their requirements. Additionally, you will be responsible for strategizing and implementing initiatives to expand our client base and increase revenue.

Key Responsibilities:

1. Lead Generation and Relationship Building:

Receive leads from the company and actively engage with potential clients to build and maintain strong business relationships. Understand clients' needs, challenges, and goals to recommend suitable products or services.

2. Sales Process Management:

Guide clients through the sales funnel by negotiating terms, addressing objections, and providing necessary support to facilitate the closing of deals. Utilize effective sales techniques to maximize conversions and achieve sales targets.

3. Client Feedback and Database Management:

Record client feedback, preferences, and interactions in a comprehensive database. Use this information to tailor future interactions and improve customer satisfaction levels. Maintain accurate records of client communications and transactions.

4. Team Leadership and Management:

Supervise a team of 10-15 Business Development Associates and Executives, providing mentorship, guidance, and support to help them achieve individual and team targets. Conduct regular performance evaluations and provide constructive feedback for professional development.

5. Strategic Planning and Execution:

Collaborate with senior management to develop strategic plans for business development and client acquisition. Implement initiatives to enhance market presence, generate leads, and drive revenue growth.

6. Meeting Facilitation and Reporting:

Conduct daily morning meetings to align team objectives, communicate targets, and provide updates on performance metrics. Prepare regular reports on sales activities, pipeline status, and revenue projections for management review.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Marketing, or related field.

- Proven experience in business development, sales, or a related role.

- Strong interpersonal and communication skills.

- Ability to understand client requirements and propose suitable solutions.

- Leadership qualities with the ability to motivate and inspire a team.

- Proficiency in CRM software and Microsoft Office Suite.

- Excellent organizational and time management skills.

Join us in this exciting opportunity to drive business growth and make a significant impact in the industry!

• Masters in Economics or Public Policy is a must
• Excellent communication skills and exceptional attention to details
• Ability to gather relevant data from various sources
• Strong problem-solving skills
• Strong quantitative and qualitative analysis skills    

As a Director Engineering, your role & responsibility will include the following.  

• Define the product roadmap and delivery planning. 
• Provides technical leadership in design, delivery, and support of product software and platforms. 
• Participate in driving technical architectural decisions for the product.  
• Prioritization of the features and deliverable artifacts 
• Augmentation of the product development staff.  
• Mentor managers to implement best practices to motivate and organize their  teams. 
• Prepare schedules, report status as well as make hiring decisions. 
• Ensure to provide proven ability to evaluate and improve software development  best practices. 
• Provide DevOps and other processes to assure consistency, quality and  timeliness. 
• Participate in interviewing as well as hiring final decisions. 
• Guide and provide input to all strategic as well as technical planning for entire  products. 
• Monitor and provide input for evaluation and prioritize change requests.
• Create and monitor the set of policies that establish standard development  languages, tools, and methodology; documentation practices; and examination  procedures for developed systems to ensure alignment with overall architecture.' 
• Participate in project scope, schedule, and cost reviews. 
• Understand and socialize product capabilities and limitations. 
• Identify and implement ways to improve and promote quality and demonstrate  accuracy and thoroughness. 
• Establish working relationships with external technology vendors. 
• Integrate customer requirements through the engineering effort for championing  next generation products. 
• Quickly gain an understanding of the company's technology and markets,  establish yourself as a credible leader. 
• Release scheduling. 
• Keeps abreast of new technologies and has demonstrated knowledge and  experience in various technologies. 
• Manage 3rd party consulting partners/vendors implementing products. 
• Prepare and submit weekly project status reports; prepare monthly reports  outlining team assignments and/or changes, project status changes, and  forecasts project timelines.
• Provide leadership to individuals or team(s) through coaching, feedback,  development goals, and performance management. 

• Prioritize employee career development to grow the internal pipeline of leadership  talent. 
• Prioritize, assign, and manage department activities and projects in accordance  with the department's goals and objectives. Adjust hours of work, priorities, and  staff assignments to ensure efficient operation, based on workload. 

Qualification & Experience  

• Master’s or bachelor’s degree in Computer Science, Business Information  Systems or related field or equivalent work experience required. 
• Relevant certifications also preferred among other indications of someone who  values continuing education. 
• 15+ years’ experience "living" with various operating systems, development tools  and development methodologies including Java, data structures, Scala, Python,  NodeJS 
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast-growing product software  environment with proven ability to lead and engage development, QA and  implementation teams working on multiple projects. 
• Idea generation and creativity in this position are a must, as are the ability to  work with deadlines, manage and complete projects on time and within budget. 
• Proven ability to establish and drive processes and procedures with quantifiable  metrics to measure the success and effectiveness of the development  organization. 
• Proven history of delivering on deadlines/releases without compromising quality. 
• Mastery of engineering concepts and core technologies: development models,  programming languages, databases, testing, and documentation. 
• Development experience with compilers, web Services, database engines and  related technologies. 
• Experience with Agile software development and SCRUM methodologies. 
• Proven track record of delivering high quality software products. 
• A solid engineering foundation indicated by a demonstrated understanding of  
• product design, life cycle, software development practices, and support services.  Understanding of standard engineering processes and software development  methodologies. 
• Experience coordinating the work and competences of software staff within  functional project groups. 
• Ability to work cross functionally and as a team with other executive committee  members. 
• Strong verbal and written communication skills. 
• Communicate effectively with different business units about technology and  processes using lay terms and descriptions.  
•  
• Experience Preferred: 
• Experience building horizontally scalable solutions leveraging containers,  microservices, Big Data technologies among other related technologies. 
• Experience working with graphical user experience and user interface design. 
• Experience working with object-oriented software development, web services,  web development or other similar technical products. 
• Experience with database engines, languages, and compilers  
• Experience with user acceptance testing, regression testing and integration  testing. 
• Experience working on open-source software projects for Apache and other great  open-source software organizations. 
• Demonstrable experience training and leading teams as a great people leader.
•  

• Work independently, good communication and Excel Skills.
• Extensive experience in loading data using SF data loader.
• Expert in SALESFORCE configurations and admin activities
• Integration development experience (REST / SOAP)
• Should be expert in working with flows, process builder, Platform Events and APEX

Roles and Responsibilities

• Review the business requirements
• Prepare solution design
• Develop and test the solution
• Provide technical inputs for project

Flexiple's infrastructure is heavily powered by Ruby on Rails, and we're keen to onboard smart Ruby developers with some experience on JavaScript to help us build amazing web apps!

You'll be part of Flexiple's core engineering team and get a chance to work on multiple Ruby/JS apps, that are built for performance & scale. A typical day of engineering work at Flexiple would involve backend ruby work and getting your hands dirty in the frontend.

Our apps are built for internal & external users, and a few of them get 1 million+ monthly hits! We'd love for you to help us build performant systems that function at such scale.

We don't make compromises in design or code and all our apps are robust, fast and well-tested. However, we also focus equally on speed of development, which is typical of the startup dev culture. So you'll see the best of both worlds at Flexiple!

This is a fully remote position that can be done from anywhere. The CTC can be increased based on the experience of the individual (up to 20 lpa).

If you're backend Ruby developer, who also loves to tinker on the frontend, then this is the right opportunity for you.

• Build & deploy robust, well-tested products/features that are used by millions of users.
• Write crisp, clean & efficient Ruby and JavaScipt code, with equal focus on being easy to maintain and debug.
• Write clean & elegant CSS to bring static wireframes/mockups to life.
• Communicate effectively, contribute to improving the dev processes and brainstorm ideas.
• Share feedback with others, mentor your teammates and grow as a part of the team.
• Stay up-to-date with the latest technologies.

First week:

• Join the team, understand Flexiple's practices & processes.
• Set up your local dev environment
• Get familiar with our tech stack & products.
• Create your first pull request.

First month:

• Get acquainted with the different products and their business domain.
• Contribute actively to the development of one or more products.
• Develop a deeper understanding of Flexiple's product suite, technology and processes.

First six months:

• Contribute actively to product planning, software development, testing and maintenance.
• Suggest and implement improvements to our dev processes and codebase.
• Lead tech initiatives for Flexiple's products.

• 1+ years of software development experience
• Past experience with Ruby on Rails and HTML/CSS/JavaScript
• Developed at least 2-4 production-quality web apps (at work or personal projects; can be any technology/ stack)
• Excellent grasp over algorithms and data structures
• Ability to learn and master new technologies quickly
• Passionate about building robust web/ mobile/ desktop apps and stay updated with the latest technologies/ frameworks
• Outstanding written and communication skills

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• A flat and transparent culture
• Support for setting up home office
• Enjoy a culture with opportunities for growth and learning

You will be directly working with Hrishikesh, co-founder at Flexiple. More about him can be found on his https://www.linkedin.com/in/hrishikeshpardeshi/">LinkedIn and https://twitter.com/hrishiptweets">Twitter profiles.