Customer Support executive

Skills required: -

• Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -
• Understanding of nodeJS, server-side technologies, exposure to databases. -
• Deep knowhow of data structures, algorithms. 
• Hands on development across technologies. -
• B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

Task:

• Develop, record, and maintain cutting-edge web-based PHP applications.
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Prepare and maintain all applications utilizing standard development tools.
• Utilize backend data services and contribute to increase existing data services API.
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support.
• Refactor, optimize, and improve the existing codebase for maintenance and scale.
• Use test driven development and acceptance tests to ensure feature quality
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues.
• Document the development process, architecture, and standard components.
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager.
• Keep abreast of new trends and best practices in web development.

We wish:

• Previous working experience as a PHP Developer for 4 year(s)
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Proficient in PHP, HTML5, JavaScript, JQuery Expert
• Experience with PHP MVC frameworks (Symfony, Laravel, Yii, CodeIgniter, Zend, etc.)
• Excellent relational database skills with MySQL
• Experience with building restful JSON web services
• Knowledge of API’s, such as Twitter, Facebook, Google maps, Instagram, etc.
• Understanding of responsive design frameworks such as bootstrap

Desirable:

• Should have problem-solving skills
• Good experience in oops concept
• Good experience  in MVC
• Good experience in jQuery & JavaScript
• Learn & work on new technologies/ frameworks.
• Knowledge of bootstrap

We Offer:

• Freedom to realize your ideas & individual career & development opportunities.
• A motivating work environment, flat hierarchical structure, numerous company events that cannot be forgotten, and fun at the workplace with flexibilities.
• Professional challenges and career development opportunities.

• Strong knowledge of PHP web frameworks like Laraveland working on other skills. 
• Strong knowledge of MYSQL, RDBMS 
• Familiar with of Apache Configuration
• Experience of object-oriented PHP programming
• Understanding of MVC design patterns
• User authentication and authorization between multiple systems, servers, and environments
• Strong knowledge of the common PHP or web server exploits and their solutions
• Creating database schemas that represent and support business processes.

Looking for a dynamic go-getter attitude UI developer with at least 3+ years of product development experience in building great UI with neat code.

RESPONSIBILITIES
Product design and development
Work on different areas of the platform
Build, optimise and enhance the UI performance

• 3+ years of experience in product development
• Experience with Angular 2+, Ionic 3+ is must
• Working with RESTful web services within web applications
• Should be comfortable working with git
• Should enjoy hacking things together to create a proof of concept, but always good at quality production code
• Capable of executing tasks with minimal guidance

To be considered as a candidate for a Senior Data Engineer position, a person must have a proven track record of architecting data solutions on current and advanced technical platforms. They must have leadership abilities to lead a team providing data centric solutions with best practices and modern technologies in mind. They look to build collaborative relationships across all levels of the business and the IT organization. They possess analytic and problem-solving skills and have the ability to research and provide appropriate guidance for synthesizing complex information and extract business value. Have the intellectual curiosity and ability to deliver solutions with creativity and quality. Effectively work with business and customers to obtain business value for the requested work. Able to communicate technical results to both technical and non-technical users using effective story telling techniques and visualizations. Demonstrated ability to perform high quality work with innovation both independently and collaboratively.