Customer Support executive

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

LogiNext is looking for a technically savvy and passionate Principle Engineer - Data Science to analyze large amounts of raw information to find patterns that will help improve our company. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

Your goal will be to help our company analyze trends to make better decisions. Without knowledge of how the software works, data scientists might have difficulty in work. Apart from experience in developing R and Python, they must know modern approaches to software development and their impact. DevOps continuous integration and deployment, experience in cloud computing are everyday skills to manage and process data.

Responsibilities :

Adapting and enhancing machine learning techniques based on physical intuition about the domain Design sampling methodology, prepare data, including data cleaning, univariate analysis, missing value imputation, , identify appropriate analytic and statistical methodology, develop predictive models and document process and results Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule and on budget Coordinate and lead efforts to innovate by deriving insights from heterogeneous sets of data generated by our suite of Aerospace products Support and mentor data scientists Maintain and work with our data pipeline that transfers and processes several terabytes of data using Spark, Scala, Python, Apache Kafka, Pig/Hive & Impala Work directly with application teams/partners (internal clients such as Xbox, Skype, Office) to understand their offerings/domain and help them become successful with data so they can run controlled experiments (a/b testing) Understand the data generated by experiments, and producing actionable, trustworthy conclusions from them Apply data analysis, data mining and data processing to present data clearly and develop experiments (ab testing) Work with development team to build tools for data logging and repeatable data tasks tol accelerate and automate data scientist duties

Requirements:

Bachelor’s or Master’s degree in Computer Science, Math, Physics, Engineering, Statistics or other technical field. PhD preferred 8 to 10 years of experience in data mining, data modeling, and reporting 5+ years of experience working with large data sets or do large scale quantitative analysis Expert SQL scripting required Development experience in one of the following: Scala, Java, Python, Perl, PHP, C++ or C# Experience working with Hadoop, Pig/Hive, Spark, MapReduce Ability to drive projects Basic understanding of statistics – hypothesis testing, p-values, confidence intervals, regression, classification, and optimization are core lingo Analysis - Should be able to perform Exploratory Data Analysis and get actionable insights from the data, with impressive visualization. Modeling - Should be familiar with ML concepts and algorithms; understanding of the internals and pros/cons of models is required. Strong algorithmic problem-solving skills Experience manipulating large data sets through statistical software (ex. R, SAS) or other methods Superior verbal, visual and written communication skills to educate and work with cross functional teams on controlled experiments Experimentation design or A/B testing experience is preferred. Experience in leading a team required.

We are seeking an experienced SEO Executive to join our team. The ideal candidate should have a minimum of 1-3 years of experience in SEO and must possess expertise in ecommerce SEO. As an SEO Executive, you will be responsible for analyzing, reviewing, and implementing changes to our websites to ensure they are optimized for search engines.

Responsibilities:

• Conduct keyword research and analysis, and create content strategies based on the analysis.
• Optimize website content and structure for search engines.
• Work with developers to implement on-page SEO changes.
• Conduct regular audits of our websites and identify areas for improvement.
• Monitor and analyze website traffic, rankings, and other metrics to identify opportunities for improvement.
• Keep up-to-date with the latest trends and best practices in SEO and ecommerce.
• Provide SEO guidance and recommendations to other departments, including marketing and development teams.

Requirements:

• A minimum of 2-3 years of experience in SEO.
• Must have knowledge and experience in ecommerce SEO.
• Strong understanding of on-page and off-page SEO.
• Experience with website analytics tools, such as Google Analytics.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Detail-oriented and able to prioritize tasks effectively.

Sr Product Manager / Lead Product Manager – Data Platform

Description:

At Amagi we are looking for a product leader to build world class big data and analytics platform to help our teams in making data driven decisions and to accelerate our business outcomes.

We are looking for someone who is innovative and experienced in end-to-end product management to drive our long-term data and analytics strategy.

The ideal candidate would be responsible for owning product roadmap and KPIs, driving product operational tasks to ensure configurable and scalable solutions.

Primary Responsibilities:

• Lead the product requirements to build real time, highly scalable, low latency data platform.
• Author PRD and define the strategic roadmap.
• Lead the Product design, MVPs and POCs and fast track deliveries
• Collaborate with various functions and design the most effective solutions.
• Understand customer needs and define the data solutions and insights to drive business outcomes
• Define key product performance metrices to drive business and customer outcomes

Basic Qualification

• 12+ years of overall SDLC experience with 7+ years of product management experience in fast paced company.
• Proven experience delivering large scale highly available big data processing systems.
• Knowledge of data pipeline design, data transformation and integration methodologies.
• Technically savvy with experience in big data systems like AWS, RedShift, Athena, Kafka and related technologies
• Demonstrate collaborative approach and ability to work with distributed, cross functional teams.
• Experience in taking products through full life cycle, from proposal to launch
• Strategic thinking capabilities to define the product roadmap and right prioritization of the backlog in line with the long-term vision
• Strong communication and stakeholder management skills with the ability to coordinate across a diverse group of technical and non-technical stakeholders.
• Ability to deal with ambiguity and use data to solve ambiguous problems
• Technical ability to understand and discuss software architecture, product integration, non-functional requirements etc. with the Engineering team.

Preferred Qualification:

• Technically savvy with good understanding of cloud application development.
• Software development experience building Enterprise platforms
• Experience in third-party vendor assessments
• Experience working with AI , ML , Bigdata and analytics tools
• Understanding of regulations such as data privacy, data security and governance

• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.

• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.

Your primary role will be to drive and grow our in-house software expertise. Working with a small software team in India and the UK, you will be responsible in understanding the requirements from various internal teams and taking ownership of software development, including backend database development and any front-end applications that will be developed in the future. Implementing AGILE methodologies, you will be responsible for delivering iterative results through regular sprints.

The software team manages a range of systems for the company, ranging from our client-facing applications to content delivery portals. You will be involved in all the projects and will contribute to developing, maintaining, and improving our systems. You will also be expected to keep on top of the latest developments in the software world and constantly check if we can make use of the latest technologies to deliver an even better user experience to both our internal and external clients. This role will suit someone who has extremely good technical skills but who is also ambitious to play a more strategic role in a growing company and build a strong team. The role may also require occasional travel to our UK headquarters and other offices around the world.

Essentials:

• Solid development skills and track-record of successful project delivery
• PHP and frameworks
• Database design and development
• SQL
• Open-source SQL databases, e.g. MySQL, MariaDB, PostgreSQL
• HTML
• CSS, Sass and frameworks
• JavaScript: ES5, ES6, Ajax, libraries, and frameworks like VueJs, ReactJs.
• Front-end tooling
• Accessibility and progressive enhancement
• Git and/or other version control systems
• Project management
• Excellent communication, leadership, and motivation skills
• Willing to take on new technical projects.
• Attention to detail.

Desirable skills and experience:

• Agile development experience or certification
• .Net Framework
• Data visualisation and tools
• js
• NoSQL technologies such as MongoDB
• Continuous integration and deployment
• Big data and analytics
• Web security and development practices
• Data scraping and parsing.
• Aptitude for statistical analysis