Customer Support executive

Key Responsibilities • Manage and grow assigned accounts within the USA market. • Act as the primary point of contact for client stakeholders. • Identify upsell and cross-sell opportunities, particularly in: o Cloud migration & modernization o Infrastructure transformation o Managed cloud services • Drive end-to-end sales cycles from requirement gathering to deal closure. • Collaborate with pre-sales, cloud architects, and delivery teams to craft tailored cloud migration solutions. • Build long-term relationships with CXOs, IT Directors, and decision-makers. • Prepare account plans, revenue forecasts, and pipeline reports. • Meet and exceed quarterly and annual revenue targets. • Negotiate commercial terms and manage contract renewals. • Stay up to date with cloud trends, competitive landscape, and US market dynamics. Required Qualifications • 3–8 years of experience in: o Account management / IT services sales / technology consulting o Handling USA clients (mandatory) • Proven experience selling cloud solutions and/or IT services. • Understanding of: o M365, Azure, or Google Cloud platforms o Cloud migration strategies (lift & shift, re-platform, re-architect) o Application modernization & infrastructure services • Strong consultative selling and negotiation skills. • Experience managing multi-million-dollar accounts (preferred). • Excellent communication and presentation skills. • Ability to work in US time zones as required.

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

Position Title: Sales Specialists/Executives

• Location: PAN India (*Tier 1, Tier 2, Tier3)
• Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ Incentives+ Perks+ TA+ DA
• Education: Bachelor's degree in any stream or Master's degree/MBA
• Experience: Min 2- 3 years in Sales with a background from industries such as (IT, Telecom, Broadband, Mobility, SIM card sales/distribution, Credit Card sales/promo on, B2B (Business-to-Business), B2C (Business-to-Customer), FMCG or any field sales experience candidates.

Key Skills:

1. Self-driven, dynamic, and confident individual with a result-oriented approach.

2. Top achiever or best performer in previous organization.

3. Customer-focused attitude with strong follow-up skills.

4. Ability to work independently and as part of a team.

5. Proficiency in MS Office and preferably CRM software.

Cold Calling, Business Development and Lead Generation via Phone, Email and Web.

Direct Selling and Target Based (Field Sales/Out Side Sales).

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per client revenue optimization & renewals.

Handle client queries/escalations.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domain.

Manage and create product listing and another day to day activities on portal

Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.

Must have a Laptop & Bike

Nexus Business Solutions Pvt. Ltd. is hiring a Web/ Front-End Developer, who will play a key role in our company.

• Conceptualizing creative ideas with the team.
• Create PSDs including colors and fonts for the visual layout of the web
• Design engaging and responsive landing
• Testing and improving the design of the
• Implement and maintain high-quality SEO policies and features on
• Good understanding of content management
• Preparing design plans and presenting the website
• Optimizing sites for maximum speed and scalability across devices e. desktop, mobile, and tablet
• Proficient understanding of cross-browser compatibility
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Communicate with marketing and research teams to incorporate brand elements and relevant market research findings into

• Bachelor’s in Computer Science, Graphic Design, or related field, or 4+ years’ additional experience
• Excellent hands-on experience in HTML, CSS, jQuery, JavaScript, WordPress, and API web integration
• Proficiency in Graphic design software including Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Craldraw and other visual design
• Professional portfolio with at least 3 (Live Projects) designs for internal review.

Job profile- Oracle _ Solution Architect
Experience – 6+ years
Location- Bangalore/ Chennai/ Pune/ Noida
Salary- 30 LPA
Qualification- Any
Job Location- Bangalore/ Chennai/ Pune/ Noida
Key Skills- Oracle ERP cloud solutions, Rollout or implementation, Oracle EBS
Roles & Responsibilities-

• Solution architect experience in the delivery of Oracle ERP cloud solutions, leading the design and implementation of Oracle ERP Cloud Solutions across a range of client industries and leading customer engagements and advising on Oracle fusion related topics.
• Strong hands-on experience with Oracle Cloud ERP solution architectures, design, rollout and implementation leadership.
• 8 years minimum experience in Oracle EBS and Oracle ERP Cloud with the majority of recent experience in Oracle Fusion (Cloud) applications.
• Minimum 4-6 years of experience in Oracle cloud solution implementation. Recent experience in a lead role in at least 2 full ERP Cloud implementations

• -Will be part of ABAP Team and will play integral role in implementation /support and other projects
• -will be interacting with the client and the key users, involved in scoping studies, suggest solution through SAP , Train the key users, and configure SAP ABAPmodule
• Should have at least one support type of project and At least two full implementation experience
• Should have experience with skills on Adobe forms, module pool programming, interface development, workflow, Webdynpro
• Will also be part of solution building team
• Should have 3+ yrs of SAP experience in ABAP Consulting

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. We are hiring Talent Acquisition Specialist who can take care of hiring and team building.

Responsibilities:

- Determine selection criteria.

- Source potential candidates through online channels (e.g. social platforms and professional networks).

- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Closing positions within a defined turn around time and as per requirements. Maintaining good offer to joining ratio.

- Design job descriptions and interview questions that reflect each position's requirements.

- Forecast quarterly and annual hiring needs by department.

- Foster long-term relationships with past applicants and potential candidates.

Requirements:

-Must have experience in leadership hiring preferably for startups.

- Proven work experience (minimum 3 years) as a Talent Acquisition Specialist or similar role. Handling a 

- Familiarity with social media, resume databases and professional networks.

- Experience in volume/bulk hiring for Sales role.

- Familiarity with social media, resume databases and professional networks.

- Hands-on experience in handling atleast 5+ recruiters, team management

- Excellent verbal and written communication skills.

- A keen understanding of the differences between various roles within organizations.

- MBA in Human Resources Management.

• Prototype, design, implement, unit test, product, and maintain Windows-based software applications
• Participate in cross-functional project teams to develop medical device software
• Work with multi-discipline teams on new product introduction project while adhering to software development and source control processes
• Document software, write technical specifications for interfaces and testing

Qualifications

• Bachelors degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
• Experience designing and developing C++/C# based solutions and experience with any user interface development (UWP / WPF)
• Expert in Unit Testing, OOA/OOD development methodologies, and design principles
• Experience in Agile development processes and philosophies
• History of timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction

Nice to Have

• Experience in medical device design & development is a plus
• Experience in IVD instrumentation, such as clinical chemistry, immunoassay, hematology, urinalysis, molecular, microbiology, or flow cytometry systems is a plus
• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus
• Experience in software code and build management is a plus