Customer Success Manager

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.

Key Responsibilities

• Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders

• DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization

• Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation

• System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations

• Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems

• Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices

• Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
• Excellent knowledge with cloud technologies, containers and orchestration.
• Proficiency in scripting and programming languages such as Python and Bash.
• Experience with Linux operating systems and command-line tools.
• Proficient in using Git for version control.

Good to Have

• Experience with Nagios or similar monitoring and alerting systems
• Backend and/or frontend development experience for operational tooling
• Previous experience working in a trading firm or financial services environment
• Knowledge of database management and SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with DevOps practices and CI/CD pipelines
• Understanding of network protocols and system administration

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

⚡ Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.

We work hard, play hard, and grow together. Join us.

(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)

1. Lead Nurturing and Qualification

• Engage with inbound leads from various channels such as website inquiries, social media, email campaigns, and referrals.
• Qualify leads based on their business needs, project scope, and budget.
• Identify key decision-makers and establish rapport with them.

2. Proposal Creation and Customization

• Understand client requirements for website development and digital marketing services, such as SEO, PPC, social media marketing, or branding.
• Work with internal teams to craft customized proposals that outline strategies, deliverables, timelines, and costs.
• Clearly articulate the value proposition of the company’s services to address client pain points and goals.

3. Effective Sales Meetings and Pitches

• Conduct virtual or in-person meetings to present proposals, demonstrate capabilities, and address client queries.
• Build trust and establish the company as a strategic partner for the client’s digital transformation journey.

4. Negotiation and Deal Closure

• Negotiate contracts and pricing to create win-win solutions while ensuring alignment with the company’s profitability targets.
• Overcome objections and instill confidence in clients to proceed with the project.
• Ensure timely closure of deals to meet sales targets.

5. Sales Pipeline Management

• Maintain an updated CRM system with all sales activities, follow-ups, and client interactions.
• Monitor and manage the sales pipeline to ensure a steady flow of opportunities and closures.

6. Collaboration and Handover

• Work closely with the technical and project management teams to ensure smooth handover of new clients and alignment of deliverables.
• Ensure clients’ expectations are clearly communicated to internal teams for flawless execution.

7. Client Relationship Building

• Foster strong client relationships to encourage repeat business and referrals.
• Serve as a point of contact for clients during the onboarding phase and ensure a positive experience.

Company's Mission: Company is changing the way India discovers and shops new brands. How? We match brands to passionate creators who create authentic content enabling discovery of brand’s products. This also helps the creators earn sustainably and get recognised as curators in their fields!

Current Focus: To achieve our mission, we start by enabling brands and influencers to collaborate for mutual benefit. 

• Creators on Youtube get access to D2C brand campaigns to boost income.
• D2C brands gain sales through RoI-based marketing via authentic content from creators.

Progress: 

• Business: We’ve already worked with 35+ influencers and 5 brands generating INR 85L+ in GMV and growing fast
• Funding: MavX has raised seed funding from top-tier global VC funds and leading industry veteran angels

Company is looking for a Tech Leader to oversee the tech org and own the entire building of the V1 product.

What will you do: 

• Creating the marketplace product that helps brands and influencers
• Designing the tech architecture, roadmap and vision
• Hiring the right team to achieve product-market fit and the vision
• Get involved in brainstorming and problem solving to solve critical product and business problems

What will you need: 

Skills:

• Strong and demonstrated technical skills
• Ability to hire and manage a team of coders
• Cross-functional collaboration with product, business, design folks

Attitude:

• Bias for quick action - progress over process
• High empathy for small creators and small D2C brands
• First principles thinking and a problem solving mindset
• Strong accountability and ownership mindset

What will you gain:

• Creating tech vision from scratch
• Build in a fast-paced environment and test impact directly with users
• Experience the thrills of 0-1 and PMF discovery
• Work with a smart, young team that is highly committed to the mission

1.2+ years of experience working as a Product Designer for an e-commerce company.

2.Experience in Figma, Adobe Xd, and CSS is a prerequisite.

3.Demonstrable portfolio of live products (links should be shared).

4.Working/practical knowledge of CSS and front-end libraries/frameworks like Bootstrap & React Material UI.

5.Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.

6.An intuitive eye for customer needs beyond the obvious and excellent attention to detail.

7.Recommend new tools and technologies by staying abreast of the latest trends and techniques.

Title: Technical Analyst - OTM

Experience: 3-9 Years

Work Location: Mohali

Shift Timing: Rotational Shift 24x5

Notice Period: Immediate to 30 days Max

Key Skills: OTM, OBIEE, BI Publisher, Oracle ERP

Job Description:

The Oracle Transportation Management Technical Analyst will share the responsibility for design, implementation, and support of business solutions based on Emerson’s instance of Oracle Transportation Management commonly referred to as SCO (Supply Chain Optimization). The Technical Analyst utilizes expertise in Oracle Transportation Management to provide assistance in the ongoing implementation, enhancement, and support of SCO functionality.

Roles and Responsibilities:

• Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the SCO application.
• Works collaboratively with Corporate Logistics and SCO IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions.
• Assist with program rollout activities, including business unit and trading partner on-boarding, project coordination, status reporting and communication to program management.
• Proactively monitors processes to identify trends; analyses/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels.
• Ensures SCO system documentation is complete and maintained.
• Works effectively in a global highly matrixed team environment.

Skills & Experience Required:

• 4 to 8 years of IT experience, including implementation of Oracle Transportation Management.
• OTM Expert, both Functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files).
• Hands on experience with triage of day-to-day OTM systems issues and providing resolution on complex issues.
• Knowledge of Logistics management principles and processes.
• Broad knowledge and experience with various ERP systems. Working knowledge of Oracle eBusiness Suite (Procurement, Shipping, XML Gateway) is highly preferred.
• Working knowledge of BI Publisher, FTI/OAC, OBIEE and ETL.
• Good knowledge of EDI and any other Middleware systems.
• Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization.
• Ability to multi-task and work within diverse multi-disciplinary global project teams.
• Detail-oriented with strong problem-solving skills.
• Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight.
• Knowledge on GTM (Global Trade Management) will be a plus.
• Some travel might be required.

Education

• Bachelor’s degree in computer science, Information Systems, or another related field.

Program / Senior Program Manager

Job Description

Responsibilities

• Define and develop roadmaps to deliver strategic goals
• Regularly review the annual and quarterly roadmaps and refine the scope and priorities
• Drive progress reviews with senior management and leadership
• Identify risks and develop mitigation plans
• Report plans, progress, risks regularly at different levels
• Develop release management plans, processes and drive the adoption
• Develop release calendars and release management plans to achieve the same
• Drive sprint planning, standup meetings and ensure the work being done follows the plans
• Lead the customer engagements, set up processes, tools to manage the engagements
• Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
• Articulate customers requirements to the cross functional teams, plan to deliver them
• Organize and manage all phases of the programs to ensure on-time completion

Knowledge and Skills

• Thorough understanding of Software Development Lifecycle (SDLC)
• Experience in managing complex cross-functional large scale enterprise projects. 
• Good understanding of tools used for development, QE and Dev Ops
• Experience in setting up, configuring and driving usage of project management tools
• Experience in managing releases in both Cloud and On-Premise environments
• Demonstrated ability to partner with different functions across the organization
• Experience setting up templates and processes that are repeatable
• Passion for using data to drive reviews and decision making
• Ability to write crisp and robust stories to communicate complex issues, requirements

Education

• Bachelor’s degree in computer science from a reputed college
• PMP Certification is a plus
• ITIL Certification is a plus

Experience

• At least 2-3 years in a software development role
• At least 1-2 years in a technical lead role independently managing sub-projects / development of components
• At least 5-7 years in managing software development projects using agile methodologies
• At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments

Total minimum experience for program manager: 12 years.

Total minimum experience for Sr. Program manager: 14 years.

Job Description :

LOCATION: Bangalore