|
Job title: Sr. Customer Success Manager |
|
Work Location: Mumbai/Remote |
|
Division/Department: Customer Success Onboarding |
|
Reports to: Lead CSM |
|
Essential Duties and Responsibilities:
|
Education and/or Work Experience Requirements:
|

About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
Company video


Photos
Connect with the team
Similar jobs
Key Responsibilities:
- Develop and maintain web applications using .NET Core, C#, and Angular.
- Design and implement RESTful APIs using ASP.NET Web API.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Write clean, scalable, and efficient code for both client-side and server-side components.
- Perform unit testing and participate in code reviews to ensure code quality.
- Troubleshoot and debug existing applications.
- Stay current with new technology trends and best practices in full stack development
- Required Skills & Qualifications:
- Strong experience with .NET Core, .NET Framework, and C#.
- Proficiency in Angular (preferably Angular 8+) for front-end development.
- Solid understanding of RESTful APIs and ASP.NET Web API.
- Hands-on experience with unit testing frameworks (e.g., xUnit, NUnit, Moq).
- Familiarity with relational databases (e.g., SQL Server).
- Knowledge of version control systems like Git.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration abilities.
- Preferred Qualifications:
- Experience with Entity Framework Core.
- Familiarity with CI/CD pipelines and DevOps practices.
- Exposure to cloud platforms like Azure or AWS.
- Experience with Agile/Scrum methodologies.
Responsibilities:
- Review, Evaluate, and Validate technical requirements.
- Work and lead other team members to translate the requirements into final deliverables.
- Understand Storyboards and Visual mock-ups.
- Understand and utilize the latest tools, technologies, and trends in Web development.
- Ensure the deliverables meet Primathon standards, and guidelines.
- Developing your frontend capability in complex problems and expanding your horizon of technologies.
- Responsible for designing, coding and modifying web pages that are focused on content within the standards, guidelines and requirements of clients.
- Work with clients, and other team members as appropriate.
- Understand and utilise the tools and technologies being used.
- Work with CTO to keep on track with the project plan.
- Come up with efficient, modular and scalable solutions for business and technical problems.
Requirements:
- Experience with Frontend technologies (React.js ).
- Proficient understanding of web markups, including HTML, CSS-3
- Proficient with modern JavaScript (ES6+: classes, modules, arrow function, destructuring etc).
You are the superman, who is supposed to rescue the company and bring business to the company. Generating leads by tracking prospective clients and fixing appointments and then giving proper presentations to the client.
Job description:
- Identify new business opportunities and turn them into a closed deals.
- Develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management.
- Consistently achieve quarterly and annual sales targets.
- Responsible for overall sales strategies and generating positive business outcomes for customers, who often have complex environments.
- Articulate and evangelize the vision and positioning for the SaaS solution to prospects.
- Develop a deep understanding of both the customers and competitive landscape, enabling a business dialogue to be conducted with C-level contacts and their teams.
- Drive creative business development activities to penetrate white space accounts.
- Develop and maintain relationships with existing and new contacts.
What Position Demands:
- Ability to generate new leads, draft proposals and make convincing presentations.
- Possess a Master's in Sales / Business or related discipline.
- Min. 3 years experience within a B2B sales role.
- Comfortable working in the US shift (6 PM to 4:30 AM).
- Experience with International Clientele preferred.
- Experience with SaaS products would be an advantage.
- Experience working across geographies and are comfortable dealing with small and medium businesses as your target client network.
- A prior network of clients in this area would be an advantage.
- Possess excellent interpersonal as well as written and verbal communication skills.
- Extremely critical about activity and revenue targets and every action of yours is focussed on achieving them.
- You are a driven individual who can operate with minimal training and can start working with full force from day one.
- 2+ years of experience as a react/react-native developer
- Must have skills: ReactJS
- Deep understanding of javascript, typescript and react
- Familiarity with multiple state management techniques
- Knowledgeable about design patterns and their utility in day to day problems
- Worked on and shipped large scale react/react-native applications
- Great product sense; you care about usability and good design
- Strong communication skills
- Bonus if you have worked on Android/iOS apps or nodejs backend.
Roles & Responsibilities
- Work collaboratively with everyone in the team to deliver best in class user experience
- Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
- Implement pixel perfect designs with advanced interactions, which are a joy to use
- Implement unit and UI automation tests
- Own a feature end to end and ensure its usability
- Continuously discover, evaluate and implement new technologies to enhance user experience
- Support other developers on the team with code reviews, design feedback, and other advice and guidance
Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Architecting and building the applications and coordinating with the teams
- Building other layers of the product infrastructure.
- Building pixel-perfect UIs across both mobile platforms.
- Leveraging native APIs for deep integrations with both platforms.
- Diagnosing and fixing bugs and performance
- Bottlenecks for performance that feels native.
- Reaching out to the open source community
- Implementing mission-critical software fixes
- Maintaining code and writing automated tests to ensure the product is of the highest quality.
What you need to have:
- Experience in building React-Native mobile apps for both Android and iOS platforms.
- Strong understanding of Javascript, ES6 and Clojure Scripts and ES6+ syntax
- Experience in building local storage-based caching and fast performing applications
- Experience with test suites like Mocha or Jest
- Strong understanding of how Redux
- Strong understanding of component state Management
- Experienced in RESTful API integration and good knowledge of how APIs work.
- Experienced in building modular app components that can be reused
- Experienced in creating React Native Bridges for deep integration with Native APIs
- Experience in writing automated test cases for mobile apps.
- Strong understanding of javascript and UI layouts in React Native
- Knowledge of ecommerce application development
Job Description:
- We are looking for a great Frontend developer who is proficient with Javascript and/or React.js to join us at the earliest.
- You will be entrusted with developing user interface components and implementing them using popular React.js workflows (Flux, Redux, etc.).
- You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.
- Apply now if you love collaborative problem solving, sophisticated design, and ensure the quality is maintained.
Know your work:
- Responsible for the development of a new highly-responsive, web-based user interface.
- Construct visualizations that are able to depict vast amounts of data.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
- Develop a flexible and well-structured front-end architecture, along with the APIs to support it.
What you need to apply:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Hands-on experience with React Native is an added advantage.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus.
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (Git, SVN, and Mercurial)
What you get:
- Amazing workplace and colleagues in the IT corridor of Bangalore
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies
Notice Period & Location:
Notice Period: Immediately or within 2 Weeks
Location: Bangalore/Bengaluru or Pune
No of Positions: 10
Job Type: Full-time
- Handling Recruitment functionalities.
- Work on search engines like Naukri and Monster and hire candidates.
- Short listing resumes from search engines and references.
- Joining formalities
- Lining up of candidates for the Interviews.
- Performing Reference Check for selected employees.
- Coordinating with candidates & the technical panel for scheduling the interviews.
- Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via Social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.
- Schedule potential Client meetings
- Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.
- Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.
- Prepare and Analyse lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.
- Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.













