Customer Success Manager

Requirements

Core skills:

● Strong background in Linux / Unix Administration and

troubleshooting

● Experience with AWS (ideally including some of the following:

VPC, Lambda, EC2, Elastic Cache, Route53, SNS, Cloudwatch,

Cloudfront, Redshift, Open search, ELK etc.)

● Experience with Infra Automation and Orchestration tools

including Terraform, Packer, Helm, Ansible.

● Hands on Experience on container technologies like Docker,

Kubernetes/EKS, Gitlab and Jenkins as Pipeline.

● Experience in one or more of Groovy, Perl, Python, Go or

scripting experience in Shell.

● Good understanding of with Continuous Integration(CI) and

Continuous Deployment(CD) pipelines using tools like Jenkins,

FlexCD, ArgoCD, Spinnaker etc

● Working knowledge of key value stores, database technologies

(SQL and NoSQL), Mongo, mySQL

● Experience with application monitoring tools like Prometheus,

Grafana, APM tools like NewRelic, Datadog, Pinpoint

● Good exposure on middleware components like ELK, Redis, Kafka

and IOT based systems including Redis, NewRelic, Akamai,

Apache / Nginx, ELK, Grafana, Prometheus etc

Good to have:

● Prior experience in Logistics, Payment and IOT based applications

● Experience in unmanaged mongoDB cluster, automations &

operations, analytics

● Write procedures for backup and disaster recovery

Core Experience

● 3-5 years of hands-on DevOps experience

● 2+ years of hands-on Kubernetes experience

● 3+ years of Cloud Platform experience with special focus on

Lambda, R53, SNS, Cloudfront, Cloudwatch, Elastic Beanstalk,

RDS, Open Search, EC2, Security tools

● 2+ years of scripting experience in Python/Go, shell

● 2+ years of familiarity with CI/CD, Git, IaC, Monitoring, and

Logging tools

Our Coffee is roasted in New Delhi, the centre of a new specialty coffee revolution. Experience something beyond jut a cup of caffeine.

Our coffee story is much wider, much higher and much deeper than meets the eye. We began in-depth coffee roasting during the worldwide lockdown caused by covid-19 pandemic and lass than 5 month late we founded Saltoro Coffee Roasters with an aim to serve the people great tasting coffee cultivated by Indian farm and roasted to perfection to get the quality products.

Overview: Saltoro Coffee Roasters is a boutique coffee roasting company that is passionate about sourcing, roasting, and delivering the finest quality coffee beans. With a commitment to excellence and a deep appreciation for the art of coffee, we aim to provide coffee enthusiasts with an exceptional and flavorful experience in every cup.

Responsibilities:

Lead Generation: Identify potential clients or customers through various means, such as cold calling, networking, market research, and online lead generation tools.

Market Research: Analyze market trends, customer needs, and competitor activities to identify opportunities for business growth.

Client Acquisition: Develop and maintain relationships with potential clients, understanding their needs, and presenting solutions that align with the company's products or services.

Sales Strategies: Develop and implement sales strategies and tactics to achieve and exceed sales targets.

Product Knowledge: Acquire in-depth knowledge of the company's products or services and effectively communicate their features and benefits to clients.

Presentation and Pitching: Prepare and deliver persuasive sales presentations and pitches to potential clients.

Negotiation: Negotiate contracts, pricing, and terms with clients, ensuring a mutually beneficial agreement.

Sales Reporting: Maintain accurate records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management.

Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.

Collaboration: Collaborate with internal teams, including marketing, product development, and customer service, to ensure a seamless customer experience.

Feedback Collection: Act as a liaison between clients and the company, collecting feedback and insights to improve products, services, and customer satisfaction.

Key Skills:

Sales Skills: Strong sales and negotiation skills are essential for closing deals and growing revenue.

Communication: Excellent communication skills, both verbal and written, are necessary for conveying product information and building relationships with clients.

Market Research: The ability to conduct market research to identify potential clients and stay informed about industry developments.

Product Knowledge: In-depth knowledge of the company's products or services is crucial for effectively presenting and selling them.

Networking: Building and nurturing relationships with potential clients, industry professionals, and partners.

Adaptability: The ability to adapt to changing market conditions and client needs.

Time Management: Effective time management skills to prioritize tasks and meet sales targets.

Customer Focus: A customer-centric approach, understanding and addressing customer needs and concerns.

Problem-Solving: The ability to identify challenges and propose solutions to meet customer requirements.

Team Collaboration: Collaboration with internal teams to ensure smooth operations and customer satisfaction.

Technological Proficiency: Familiarity with CRM software and sales-related tools for managing client relationships and tracking sales activities.

Data Analysis: Basic data analysis skills to interpret sales data and make informed decisions.

Ethical Conduct: Ethical behavior and integrity in all sales and customer interactions.

Resilience: The ability to handle rejection and persist in pursuing leads and opportunities.

Goal-Oriented: A strong focus on achieving and exceeding sales targets and business objectives.

HSV Digital is a B2B technology company with a 100% focus on enterprise technology firms, which includes technology providers, consultants, system integrators, managed service providers, telcos and all the other type of companies powering this ecosystem. We have worked with extensively with some of the world’s leading brands such as Microsoft, IBM, Redington, Eka Software, and Applied Information Science, helping them develop product and service messaging, build assets to communicate their stories across platforms, deliver digital campaigns, and activate channel go-to-market efforts.

As a member of the team, your major role would be to:

• 60-70% - Research, ideate and develop strategic marketing collaterals for high-profile B2B IT clients, including solution sheets, social media ads, offers, emails, infographics, landing pages and white papers.
• 10-20% - Work closely with different stakeholders to track and manage marketing programs across channels
• 10% - Research the client, their key buyer persona and customer journey & pain points.
• 10% - Attend client pitch meetings and develop custom proposals for them to support BD efforts.

DevOps Engineer 

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.

We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. we offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.

Key Qualifications

· 4+ years of experience as a DevOps Engineer with monitoring, troubleshooting, and diagnosing infrastructure systems.

· Experience in implementation of continuous integration and deployment pipelines using Jenkins, JIRA, JFrog, etc

· Strong experience in Linux/Unix administration.

· Experience with automation/configuration management using Puppet, Chef, Ansible, Terraform, or other similar tools.

· Expertise in multiple coding and scripting languages including Shell, Python, and Perl

· Hands-on experience Exposure to modern IT infrastructure (eg. Docker swarm/Mesos/Kubernetes/Openstack)

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Professional Certificates in AWS or any other cloud is preferable

· Excellent problem solving and troubleshooting skills

· Must have good written and verbal communication skills

Key Responsibilities

Ambitious individuals who can work under their own direction towards agreed targets/goals.

 Must be flexible to work on the office timings to accommodate the multi-national client timings.

 Will be involved in solution designing from the conceptual stages through development cycle and deployments.

 Involve development operations & support internal teams

 Improve infrastructure uptime, performance, resilience, reliability through automation

 Willing to learn new technologies and work on research-orientated projects

 Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

 Scope and deliver solutions with the ability to design solutions independently based on high-level architecture.

 Independent thinking, ability to work in a fast-paced environment with creativity and brainstorming

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