|
Job title: Sr. Customer Success Manager |
|
Work Location: Mumbai/Remote |
|
Division/Department: Customer Success Onboarding |
|
Reports to: Lead CSM |
|
Essential Duties and Responsibilities:
|
Education and/or Work Experience Requirements:
|
Shubham Vishwakarma
Full Stack Developer - Averlon
About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
Company video
Photos
Company social profiles
Similar jobs
Key Responsibilities
Pipeline Building & Prospecting
Identify, qualify, and maintain a healthy list of potential accounts in our key sectors
Outreach Strategy
Build and execute BD funnels - targeted outreach, messaging, follow-ups
Content & Communication
Craft thoughtful, relevant messaging for outreach and LinkedIn/email campaigns
Market & Account Research
Stay updated with hiring trends, leadership movements, and trigger events using job
boards, consulting groups, newsletters, etc.
Relationship Building
Cultivate early-stage relationships, and gradually grow into leading conversations with
senior stakeholders
Consultative Discovery
Be a great listener - identify pain points and potential opportunities within target accounts
Collaboration with Founders
Work directly with leadership to co-develop strategy, iterate on what’s working, and
evolve positioning
PythonKey Responsibilities:
• Design, develop, support, and maintain automated business intelligence products using
Tableau.
• Good understanding of data warehousing and data management concepts including OLTP,
OLAP, Dimensional Modelling, star/snowflake schemas
• Rapidly design, develop, and implement reporting applications that embed KPI metrics and
actionable insights into the operational, tactical, and strategic activities of key business
functions.
• Identify business requirements, design processes leveraging/adapting the business logic, and
regularly communicate with business stakeholders to ensure delivery meets business needs.
• Design and code business intelligence projects using Tableau, ensuring best practices for data
visualization and implementation.
• Develop and maintain dashboards and data sources that meet and exceed customer
requirements.
• Utilize Python for data manipulation, automation, and integration tasks to support Tableau
development.
• Write and optimize SQL queries for data extraction, transformation, and loading processes.
• Partner with business information architects to understand the business use cases
supporting and fulfilling business and data strategy.
• Collaborate with Product Owners and cross-functional teams in an agile environment.
• Provide expertise and best practices for data visualization and Tableau implementations.
• Work alongside solution architects in RFI/RFP response solution design, customer
presentations, demonstrations, POCs, etc., for growth.
• Understanding of Project life cycle and quality processes.
Qualifications:
• 5+ years of experience in Tableau development; Tableau certification is highly preferred.
• Proficiency in Python for data manipulation, automation, and integration tasks.
• Strong understanding and experience with SQL for database management and query
optimization.
• Ability to independently learn new technologies and show initiative.
• Demonstrated ability to work independently with minimal direction.
• Desire to stay current with industry technologies and standards.
• Strong presentation skills – ability to simplify complex situations and ideas into compelling
and effective written and oral presentations.
• Quick learner – ability to understand and rapidly comprehend new areas, both functional
and technical, and apply detailed and critical thinking to customer solutions.
Java
Spring BootRequirements
- 2+ years of experience in the Development of JAVA technology.
- Strong Java Basics
- Linux
- SpringBoot or Spring MVC
- Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Java 8
- Any Caching Mechanism
- Good at problem-solving
Good to Have Skills:
- 2+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding AI/ML algorithms is a plus.
• Recruiting the right talent for the open positions at PAN India.
• Building the pipelines of Talent Pool - eg. Education institutes, allied industries, target companies and internal database.
• Working on TAT; closure of open positions within timelines.
• Maintaining the MIS for tracking the exact status of all open positions ensuring effective TAT Management and being focussed.
•Doing the screening of all the candidates thoroughly to ensure that the Best fit is identified for the role.
• Effective Coordination with the Functional Heads for the closure of the open positions.
• Ensuring that all the set criterias are met for the Role including the shortlisting parameters, relevant experience in handling the role as per job description.
• Keeping all the documentation in place for all the open positions namely - Manpower Requisition Form, Interview Aplication Form, Interview Assessment Form, Reference Check Form, Offer Letter Acceptance, Accepted Resignation from previous employer and confirmation of date of joining.
• Regular Warm up calls to the offered candidates to ensure the joining as agreed at the time of offer and avoid last minute offer drops.
• Issuing the appointment letter on the date of joining.
• Sharing and explaining the KRA to the new joiners. • Timely feedback of performance from the Reporting Manager of the new joiners in the initial months / probation period to ensure quality hiring.
FUNCTIONAL REQUIREMENTS
• Maintaining confidentiality
• Strong follow ups for the closure of open positions
• Right assessment skills to see through the candidate
• Ability to identify the strengths and limitations of the candidates
• Understanding of Company Business
• Understanding the job description and the soul of the job
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As the SCM Manager, you will be managing procurement of product, packaging and services for all ongoing and future brand launches.
- Leading & driving the identification and development of suppliers & vendors, negotiations to get better commercial terms & value
- Supporting in implementing comprehensive procurement and commercial/contracts for supplies & services for product development and manufacturing activities. Working closely with Legal team to ensure finalizing agreements/contracts appropriately in the interest of the organisation.
- Proactively engaging with suppliers & vendors to ensure timely delivery of products.
- Ensuring that the development and execution of Procurement and Commercial strategies are aligned with company’s business objectives and in line with the overall budgeted costs.
- Shaping policies for effective and efficient procedures for management of procurements and improving quality.
- Managing logistics for timely & effective management of supplies.
- Driving & supporting the administrative aspects for procurement including ensuring timely billing, reconciliation of bills with supplies or services provided. Working with finance function for statutory taxations and compliance norms etc to be followed by suppliers, vendors, subcontractors etc.
- Managing warehouse operations.
- Ensuring smooth daily work of warehouse operations and logistics processes, controlling, managing and monitoring inventory, ensuring adequate stock levels, ensuring all deliveries are dispatched on time, coordinating with the Logistics manager and management for any requirements. Strategizing for optimum utilization of warehouse infrastructure.
- Coordinating and Managing QC of products and ensuring that the reports are approved timely.
- Monitoring and documenting everyday activities of units and ensuring efficient working of both manufacturing and packaging department and ensuring continuous improvement in the same.
- Providing the necessary support to enable effective governance of inventory management rules, including definition of inventory categories and ownership matrices.
- Taking ownership for various inventory tracking reports and their respective KPIs
- Helping set data quality requirements to enable and maintain an effective executive oversight for inventory management throughout the enterprise
What you need to have:
- Experience in FMCG industry, Food & Beverage
- Capable of handling projects and decision making independently, should be strong on project execution skills
- Knowledge of excel.
- Skills:
- Negotiation
- Quality Check (production aesthetic)
- Global sourcing
- Communication
- Basic understanding of costing
As the Marketing Executive -Player/Customer Acquisition, you will be responsible for developing and implementing our marketing strategy for player acquisition. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure successful player acquisition and optimum utilization of all resources.
Responsibilities
- Develop and implement a cohesive marketing plan for player acquisition through various platforms.
- Ideate and execute innovative campaigns for player acquisition. Strategizing and implementing various promotional offers and bonus offers to increase player acquisition and deposits.
- Create aggressive monthly and quarterly acquisition plans and ensure we meet them.
- Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
- Analyze the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and acquisition.
- Prepare regular reports and presentations on marketing metrics.
- Conduct market analysis to identify challenges and opportunities for growth.
- Provide guidance and ideas to organize effective marketing events.
- Conduct thorough competitive analysis to stay informed and ahead of the competition.
Requirements
Qualifications
- Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
- Ability to creatively solve business problems through strategic and innovative approaches.
- Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
- Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
- Ideally, should have gaming or e-commerce industry experience.
About BLITZPOKER
BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.
In India, majority-owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.
Python
Go Programming (Golang)
Ruby on Rails (ROR)Java
RubyTHE POSITION:
- 3+ years of relevant experience in designing & implementing scalable, resilient backend microservices
- Expert at any backend programming language (Python/GoLang preferrable) and has exposure to API design and scalable architecture
- Hands-on experience on a couple of RDBMS/NoSQL/In-memory DBs
- Great database modelling skills
- Ability to choose the right algorithm, data-structure, and design pattern for the given problem statement
- Knowledge of any cloud based platform like AWS or GCP and scaling on the go
- Understanding of various application security principles and experience with building applications secure by design
QUALIFICATION:
- We don't care about which college you are from, if you have the power to convert coffee into code, we got you.
Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
As a technical recruiter you will help source, screen and ensure we have qualified candidates for a variety of technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals.
What You'll Do
- Source potential candidates and screen resumes
- Perform pre-screening calls and interviews to analyze applicants’ abilities and fit to company culture
- Coordinate and see through the entire recruitment process
- Coordinate with department heads to forecast department goals and hiring needs
- Craft and send personalized recruiting emails with current job openings to passive candidates
- Participate in tech conferences and meetups to network with IT professionals
- Monthly recruitment reports on the pipelines and satisfaction level of candidates
- Proven work experience as a Technical / Technology Recruiter
- Must be data driven, and able to track, measure and report on all parts of the recruitment funnel
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Familiarity with Applicant Tracking Systems and resume databases
- Experience in Sourcing, Candidate Management
Android DevelopmentJava
MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon