Customer Success Manager at Delivery Solutions · Mumbai · 3 - 7 years · ₹5L - ₹15L / yr · Profitable · Posted 6 Sep 2021
|
Job title: Sr. Customer Success Manager |
|
Work Location: Mumbai/Remote |
|
Division/Department: Customer Success Onboarding |
|
Reports to: Lead CSM |
|
Essential Duties and Responsibilities:
|
Education and/or Work Experience Requirements:
|

About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
Company video


Photos
Connect with the team
Similar jobs (10)
Hiring : Senior Databricks AI Architect
Exp : 15 - 18 yrs
Work Location : Pune WFO
Skills :
10 +years of experience in Data Engineering, Data Architecture, Analytics, or Software Engineering.
Minimum 5 years of hands-on experience with Databricks (Mandatory).
Strong expertise in designing and implementing enterprise-scale data platforms on Databricks.
Hands-on experience with AI-powered engineering tools such as Databricks Genie, Cursor, GitHub Copilot, or similar AI platforms.
Strong proficiency in Python, SQL, Spark, Delta Lake, and Databricks notebooks.
Excellent communication, stakeholder management
Hiring: Full-Stack Developer (1–3 yrs) — Performance Marketing Tech | Panchkula (Hybrid)
Hey, I run Chevron Media. We're a small, profitable performance marketing team in Panchkula running lead generation campaigns at scale across Facebook, Google, TikTok, and Newsbreak — mostly for the US market.
We're looking for our first tech hire. Whoever takes this role gets to build the foundation. Not maintain someone else's code. Not fix legacy bugs. Build.
Why this is a rare role for someone 1–3 years in :-
Most developers at your stage spend a year doing tickets on a backlog before anyone trusts them with real work. Here, you walk in on day one and start building things the entire company will use the next morning.
You'll work directly with my co-founder and me. No managers in between. No politics. Your code goes live, your decisions matter, and you'll see the business impact within a week — not a quarter.
You'll also learn an industry most developers don't know exists. Performance marketing is one of the few fields where good tech people make outsized money — because every dashboard, automation, and launcher you build multiplies revenue directly. The developers who understand this space well are paid in a different league than typical web devs. You'll get that knowledge here, working hands-on.
What you'll actually build
In order of priority:
- A central dashboard that pulls live data from the Facebook Ads API and RedTrack API. Spend, revenue, profit, CPC, CTR, CPM, ROAS — by campaign, ad, and ad account, with time filters. This is your first project, and it ships in your first 4–6 weeks.
- A bulk launcher built on the Meta Marketing API. Our buyers sometimes launch 20 campaigns with 50 ad sets each. Today it's manual and brutal. You'll make it not.
- Automations and custom rules engines — auto-pause rules, daily reports, creative pipelines, anything we can take off humans. This work never ends. There's always something worth automating.
- Be the tech voice in the room. When we ask, "Can we do X with API Y?" you tell us what's possible. You're not just executing — you're shaping what gets built.
What we're looking for
- 1–3 years of full-stack development experience (personal projects count if they're real)
- Solid in JavaScript/TypeScript, Python, or both
- Comfortable working with REST APIs — bonus if you've ever touched an ad platform API
- Have built and deployed at least one project end-to-end that real people could use
- Can read API documentation and figure things out without hand-holding
Nice to have
- Next.js, React, or Supabase experience
- Worked with Facebook Marketing API or Google Ads API
- Any exposure to performance marketing or affiliate marketing
- Built a dashboard before — even a personal project counts
Location
Hybrid in Panchkula. Some days in office, some days remote — we'll figure out the rhythm together.
Salary
₹60,000 – ₹90,000/month, based on what you've actually built.
How to apply
Send a message with:
- A link to one thing you've built. GitHub, live URL, anything. I care more about what you've shipped than what's on your CV.
- One line on why this role interests you.
- Include the word "launcher" in your message so I know you actually read this.
If you don't have a link to something you've built yet, this role isn't right for you today. Spend a weekend building a small thing, then come back. Said with respect, this role is for people who already build, not people who plan to start.
Looking forward to meeting you.
— Acw, Founder, Chevron Media
Job Profile
Job Summary:
We are looking for an expert in Amazon and Flipkart marketing with better understanding of campaign management with excellent analytical skills.
Position : AMS Specialist
Job role:
• Setting up and managing Amazon Ad campaigns, ad groups, ads, keywords, bids, and budgets for all assigned accounts on a weekly basis.
• Reporting to the clients and updating Account Managers on a weekly basis with updates, recommendations, and insights.
• Performing Keyword Research, Competitor Research, and Market Research for each assigned account.
• Provide complete and accurate data in the weekly reports.
• Having experience in the analysis of amazon business reports, search term reports, etc.
• Must have hands-on experience with third-party optimization tools
• Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.
• Hands-on experience in Amazon and Flipkart marketing
• Understand client goals, create and execute strategies to exceed defined goals.
• Should able to handle good amount of budget for campaign
• Experience in A+ brand store
• Understand and stay current on industry trends as well as competitive analysis
• Have experience in managing the advertising spends for multiple accounts.
Working Days -Time
5 days working 10-6pm
Recruiter Instructions
Complete Address
Required Experience, Skills and Qualifications:
• Strong in-platform experience (Amazon Sponsored Product, Sponsored Brand/Video, Sponsored Display) in order to manage major clients range of PPC campaigns.
• Hands-on experience in AMS for brands. • Excellent analytical skills.
• Should have a proven track record of giving higher orders with lower Acos.
• Thorough knowledge of e-commerce platform, Amazon and Flipkart a must
Office Adress:Sohna Road, Gurgaon, Haryana (122018)
About Us
Aavyan Consulting is a growth-focused advisory firm that works closely with early to mid-stage startups to help them scale across people, capital, and strategy. We’re now looking for a passionate and proactive individual to help us lead investor relations and fundraising execution.
Role Overview
We’re hiring a Fundraising & Investor Relations Associate who will be responsible for independently managing and executing 3-4 fundraising processes end-to-end. The ideal candidate will already have a strong network of VCs and angel investors and be able to open relevant doors for our founder and client startups.
Key Responsibilities
- Build and manage a pipeline of VC and angel investors relevant to our portfolio and internal needs
- Set up and coordinate investor meetings for the founder and client leadership
- Craft compelling investor collateral – decks, teasers, financial snapshots, etc.
- Lead and execute 3-4 end-to-end fundraising processes (from prospecting to closure)
- Maintain and update investor CRM and ensure timely follow-ups
- Support due diligence coordination and data room management
- Stay updated with current funding trends and active investors in the Indian and global ecosystem
Requirements
- 3–4 years of relevant experience in startup fundraising, investment banking, or venture advisory
- Proven track record of successful fundraise closures (at least 3-4 deals)
- Strong network of active angels, micro-VCs, and institutional funds
- Excellent written and verbal communication skills
- Highly organized, self-driven, and able to work with minimal supervision
- Prior experience in a consulting firm/startup ecosystem is a plus
Why Join Us?
- High ownership role with exposure to founders, VCs, and high-growth startups
- Remote flexibility and fast-paced learning environment
- Opportunity to directly contribute to scaling impact-driven startups
- Work closely with the founder on strategic growth initiatives

Office/Delivery Support Staff
• Required: High School Diploma or any Bachelor's Degree
• Experience: 2-3 years
We are seeking a highly skilled and innovative 3+ years of experienced Generative AI Engineer to join our dynamic team. As a Generative AI Engineer, you will play a key role in developing cutting-edge algorithms and models to create generative solutions that push the boundaries of artificial intelligence.
Key Responsibilities
- Design, develop, and implement cutting-edge computer vision algorithms, encompassing areas such as image processing, object detection, and segmentation.
- Leverage Generative Adversarial Network (GAN) models to synthesize novel data and enhance the quality of existing datasets.
- Engage in collaborative efforts with cross-functional teams to seamlessly integrate AI-driven solutions into our product portfolio.
- Spearhead initiatives to refine and optimize model architectures, ensuring top-tier performance and efficiency.
- Stay at the forefront of AI and computer vision advancements, ensuring our solutions are consistently state-of-the-art.
- Provide mentorship to budding data scientists, promoting a cohesive, inclusive, and knowledge-sharing team culture.
Qualifications:
- A minimum of 3 years of specialized experience in computer vision, with a focus on deep learning. Proficiency in neural architectures such as CNNs, RNNs, Encoder-Decoders, and generative models including GANs and GPT is essential.
- Demonstrated expertise in crafting, fine-tuning, and deploying AI models for real-world applications.
- Mastery in programming languages, notably Python, and familiarity with deep learning frameworks such as TensorFlow and PyTorch. Experience with image processing libraries like OpenCV and Pillow is a plus.
- Exceptional analytical and problem-solving prowess, complemented by meticulous attention to detail.
- Stellar communication and presentation abilities, with a knack for distilling intricate technical data into clear, actionable business insights.
Preferred Skills:
- Hands-on experience with cloud platforms, especially AWS, and adeptness with container orchestration tools like Docker and Kubernetes.
- Proficiency in version control utilities, particularly Git and GitHub.
- Prior contributions to the AI research community, such as publications or significant community involvement, will be highly regarded.
- Acquaintance with agile development practices.
- A compelling portfolio showcasing a range of projects in computer vision and image segmentation is desirable
This is a full-time Contract role and the location is Remote Fully
Compensation can be negotiated depending upon the Skill-set and experience
Will share the JD on further communication
We are seeking a highly motivated and skilled Solution Architect/Business Analyst to join our dynamic team. As a Solution Architect, you will be an integral part of our new clients onboarding team, responsible for understanding the Finflux SaaS lending platform and its functionalities. Your primary role will be to work closely with customers from financial institutes, NBFCs, Fintechs, and banks to understand their requirements and effectively map them with the
Finflux product, while identifying any gaps or customization needs. Additionally, you will collaborate with productmanagers to prioritize requirements and implement identified.
Roles & Responsibilities:
• Product Understanding: Gain in-depth knowledge of the Finflux SaaS lending platform, including its Loan
Management System (LMS), Loan Origination System (LOS), Business Rules Engine (BRE), and
Delinquency Management System (Collections).
• Customer Requirements Analysis: Collaborate with customers to gather and analyze their business
requirements, pain points, and objectives. Identify their specific needs related to lending operations and
processes.
• Solution Design: Develop comprehensive and innovative solutions by mapping customer requirements with
the Finflux product. Propose recommendations to bridge any identified gaps or customization needs.
• Requirement Prioritization: Work closely with product managers to prioritize customer requirements based
on business impact, feasibility, and strategic goals. Participate in backlog grooming and sprint planning
sessions.
• Documentation: Prepare detailed requirement specifications, solution design documents, functional
specifications, and process flows to clearly articulate the proposed solutions to internal stakeholders and
customers.
• Stakeholder Communication: Act as a liaison between customers and internal teams, including development,
implementation, and support teams. Ensure effective communication and alignment of objectives throughout
the onboarding process.
• Project Management: Manage multiple client onboarding projects simultaneously. Develop project plans,
monitor progress, and ensure timely delivery of solutions within agreed-upon timelines.
• Collaboration: Collaborate closely with cross-functional teams, including product managers, development,
and implementation teams, to implement identified gaps and customization requirements. Participate in agile
ceremonies and provide input on solution implementation.
• Training and Support: Conduct training sessions and workshops for customers to familiarize them with the
Finflux product and its functionalities. Provide ongoing support during the onboarding process and address
any inquiries or issues raised by customers.
Required Skills:
• Experience: Minimum of 5 years of experience as a Business Analyst, Solution Architect, or similar role in
the software industry, preferably working with SaaS solutions or lending platforms.
• Domain Knowledge: Strong understanding of lending operations, loan management processes, and
regulatory requirements in the financial industry. Familiarity with financial institutes, NBFCs, Fintechs, or
banks is highly desirable.
• Technical Aptitude: Ability to grasp complex software solutions quickly and effectively. Prior experience
working with loan management systems, loan origination systems, business rules engines, or delinquency
management systems will be advantageous.
• Analytical Skills: Proficient in analysing business processes, identifying gaps, and proposing practical and
efficient solutions. Strong problem-solving abilities and attention to detail are essential.
• Communication: Excellent written and verbal communication skills. Ability to articulate complex ideas and
concepts to both technical and non-technical stakeholders. Active listening skills to understand customer
requirements thoroughly.
• Project Management: Proven experience in managing multiple projects concurrently, prioritizing tasks, and
meeting deadlines. Ability to adapt to changing project requirements and work in a fast-paced, dynamic
environment.
• Collaboration: Strong team player with the ability to collaborate effectively with cross functional teams and
build relationships with customers. Customer-centric mindset with a focus on delivering.

- To support and maintain existing Java code base, debug the application
- To analyse user and business requirements and design and implement appropriate solutions
- To design and code programs following in-house standards and good design principles
- To ensure that all programs are documented to the company standards
- To create unit test plans and perform unit testing of the programs
- To provide advice and guidance to other members of the team
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns
- Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience in RESTFul webservices
- Experience with test-driven development
- Exposure to portal/mobility development - Desired
- Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source
We are looking for a React Native developer interested in building performance mobile apps on
both the iOS and Android platforms. You will be responsible for architecting, designing and
building these applications, as well as coordinating with the teams responsible for other layers
of the product infrastructure. Building a product is a highly collaborative effort, and as such, a
strong team player with a commitment to perfection is required
We are looking for self-motivated, energetic candidates who are looking for next set of
challenge in their career. Mobile app developer you will be responsible for developing and
maintaining the Mobile app.
NOT a classic Website Development job involving simple development and maintenance of
websites. We work on complex web applications that are technologically challenging. The
projects are done in small teams, which result in greater responsibility for each member of the
team.
We genuinely want you to learn and grow and will provide you sample opportunities for that.
Responsibilities
Deliver innovative solutions to drive next generation user experiences, designs and
technologies
In depth knowledge and proven record in developing mobile apps
Extensive experience with React and state management frameworks such as
Redux/MobX.
Experience with React Native
Technical knowledge of RDBMS
Development experience with iOS/Android or both
Strong knowledge of data structures, algorithms and run time optimization
Ability to write well-documented, clean Javascript code
Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Leverage native APIs for deep integrations with both platforms
Diagnose and fix bugs and performance bottlenecks for performance that feels native
Maintain code and write automated tests to ensure the product is of the highest quality
Rock solid at working with third-party dependencies and debugging dependency
conflicts
Required Skills
Firm grasp of the JavaScript (and Typescript or Closure Script) language and its
nuances, including ES6+ syntax
Knowledge of (functional or object-oriented) programming
Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
Understanding of REST APIs, the document request model, and offline storage
Experience with automated testing suites, like (Jest or Mocha)
React Native
Redux/Mobx
RDBMS,
Third Part SDK integration
Development experience with IOS/Android or both
React native Android app developer React Native IOS App developer
JAVA SWIFT 4.0/4.2
Android studio 3.2 tool XCODE
Minimum Version Lollipop Minimum version IOSIO
XML XAML
Material Design pattern MVC
Web services &API Web services & API
JSON/GSON JSON
SQLite Database /realm database SQLite Database/core data














