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Customer Success Manager
Customer Success Manager
Delivery Solutions's logo

Customer Success Manager

Rupam Jha's profile picture
Posted by Rupam Jha
3 - 7 yrs
₹5L - ₹15L / yr
Mumbai
Skills
Customer Success
Account Management
Account manager
Key account management
Onboarding

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities: 


  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements: 


  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field
Read more
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Full Stack Developer - Averlon
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About Delivery Solutions

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

About

Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.


Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.


Perks & Benefits @Delivery Solutions: 

  • Permanent Remote work - (Work from anywhere)
  • Broadband reimbursement
  • Flexi work hours - (Login/Logout flexibility)
  • 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
  • Two appraisal cycles in a year
  • Encashment of unused leaves on Gross
  • RNR - Amazon Gift Voucher
  • Employee Referral Bonus
  • Technical & Soft skills training
  • Sodexo meal card
  • Surprise on birthday/ service anniversary/new baby/wedding gifts
  • Annual trip 
Read more

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