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Job title: Sr. Customer Success Manager |
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Work Location: Mumbai/Remote |
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Division/Department: Customer Success Onboarding |
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Reports to: Lead CSM |
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Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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Shubham Vishwakarma
Full Stack Developer - Averlon
About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
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Looking for candidates only with tier 1 colleges OR have experience in a product-based company.
Desired Skills :
● Experience with data modeling and SQL/NoSQL databases
● Experience with distributed systems and microservices
● Good experience in working with any of Java/SpringBoot, GoLang or NodeJS
● Excellent problem solving and debugging skills
● Passionate about the experience of software engineering as much as the output
● A strong sense of ownership
● Ability to communicate your ideas and approach to solving problems with clarity
Desired Competencies (Technical/Behavioral Competency)
Must-Have
· Strong understanding of Kafka concepts, including topics, partitions, consumers, producers, and security.
· Experience with testing Kafka Connect, Kafka Streams, and other Kafka ecosystem components.
· API Testing Experience
· X-RAY and Test Automation Experience
· Expertise with Postman/SOAP
· Agile/JIRA/Confluence
· Strong familiarity such as XML, JSON, CSV, Avro, etc.
· Strong hands-on SQL, Mongo.
· Continuous integration and automated testing.
· Working knowledge and experience of Git.
Good-to-Have
· Troubleshoot Kafka related issues, Strong in Kafka client configuration and troubleshooting
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Responsibility of / Expectations from the Role
1
Engage with the customer to understand the requirements, provide technical solutions, provide value added suggestions
2
Help build and manage the team of Kafka and Java developers in the near future.
Android Developer - IoT Integration Specialist
We're seeking an experienced Android developer to build and integrate mobile solutions with industrial IoT systems. You'll collaborate directly with IoT teams to connect Android applications with production-grade machinery, focusing on core connectivity features including GSM, WiFi, Bluetooth, local storage, and GPS functionality. This hands-on role requires strong Android development skills and the ability to work with hardware integrations in industrial environments.
Key Focus Areas:
- Android app development for industrial IoT applications
- Integration with production machinery and IoT devices
- Core connectivity libraries (GSM, WiFi, Bluetooth, GPS)
- Local data storage and management
- Cross-functional collaboration with IoT development teams
Embedded Software - Linux
Job Responsibilities:
Linux development engineer working on microcontroller firmware development, Linux platform drivers and IoT solutions. Should be able to resolve technical roadblocks and deliver project commitments. Looking for someone with 2+ years in the embedded industry and a passion to grow along with the company.
Selected candidates for this role will be reporting to the software tech lead/manager in the organization.
- Embedded software development activities and Linux platform development.
- Work with QA teams to resolve bugs and ensure release readiness
The main responsibilities of this role are:
Technical:
- Strong programming skills (C, C++, assembly)
- Linux development experience (porting & platform drivers)
- Knowledge of embedded microcontroller & microprocessor-based systems
- Prior experience of delivering modules for microcontroller projects
- Good understanding of commonly used embedded communication protocols
- Good understanding of common embedded peripherals, interfaces & sensors
- Experience working on Real-Time systems (RTOS)
- Should be able to quickly learn new technologies.
- Should be able to work with minimal technical guidance
Leadership:
- This role requires excellent communication skills
- Strong analytical & problem-solving skills
- Prior experience working with overseas clients
- Periodically report progress to manager.
Experience: 2 to 4 years
Role Title: Developer - Guidewire Integration-Config
Role Purpose
We are looking for a Developer for our Claims Guidewire team, who is a technology enthusiast, and eager to be part of a culture of modern software engineering practices, continuous improvement, and innovation.
As a Developer, you will be part of a dynamic engineering team and work on development, maintenance, and transformation of our strategic Claims Guidewire platform. You will learn about software applications, technology stack, ways of working and standards.
Key Accountabilities
· Deliver software development tasks for Claims Guidewire applications, in the areas of Integration and Configuration, with expected quality measures and timeframe, e.g., coding, writing unit test cases (G-Unit) and unit testing, debugging and defect fixing, providing test support, providing release support.
· Communicate with technical leads and IT groups for understanding the project’s technical implications, dependencies, and potential conflicts.
· Research issues reported in Production, perform root cause analysis and document them, respond to and resolve technical issues in a timely manner.
· Perform versioning of the release updates and resolve the code conflicts while merging and promoting the code to higher environments.
· Develop their technical and functional knowledge on Claims Digital Guidewire platform.
· Understand and follow Guidewire’s cloud standards for application development.
· Active participation in team meetings like daily stand-ups, risk forums, planning sessions and retrospectives.
Skills & Experience
· 3+ years of development experience on Guidewire cloud platform and applications, Guidewire certification preferred.
· Hands on development expertise on Guidewire ClaimCentre with configuration and integration
· Experience in Guidewire platform (Gosu scripting / Edge APIs / UI / Data Model)
· Should have knowledge on Admin data loading, Assignment and Segmentation Rules, Pre-update and Validation rules, Authority limits, Financials (checks, reserves, recoveries …)
· Good experience on LOB configuration and related type-lists
· Good experience on integration components including plug-ins, messaging (and supporting business rules), batches, REST APIs and programs that call the Guidewire application APIs.
· Experience on any database Oracle / SQL Server and well versed in SQL.
· Experience of working in a CI/CD setup and related tools/technologies
· Insurance domain knowledge with Property & Casualty background preferred.
Location- Gurugram
CTC- Upto 25lpa
1. Experience Requirements
Essential
· 10+ years of experience of Maintaining and Managing a Window Infrastructure environment
· 10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation
· 8+ years of experience of Exchange Server
· 5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.
· 5+ Previous experience within an Infrastructure Management role.
Desirable
· Exposure to virtualisation technologies VMWare and HyperV
· Exposure to virtualisation technologies such as Citrix
2. Knowledge Requirements
Essential
· 10+ years of knowledge of Windows Server 2012 and above.
· 10+ years of knowledge of Active Directory and Group Policy
· 8+ years of knowledge of MS exchange 2013 and above
· 5+ years of knowledge of HLD/LLD design exposure
· 5+ years of knowledge of AWS, Azure Administration
Desirable
· Knowledge of Citrix thin client & digital workspace.
· Knowledge of System Centre suite applications.
· Knowledge of patch management solution
3. Skill and Competency Requirements
Essential
· 5+ years administration of maintaining an enterprise windows environment
· 5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.
· 5+ years of experience of automation techniques/tools using Powershell.
· Strong interpersonal and communication skills (Oral & Written).
· Ability to work independently in a team.
· Good adaptability and flexibility.
· Confidence and decision making.
Desirable
· Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.
Candidates from Maharashtra will be preferred who will be ready to relocate to Mumbai.
Experience - 2+ yrs
Salary - depending on the experience and max upto 10 LPA
Immediate joiners preferable.
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a YouTube Growth Manager, you will be responsible for the YouTube channel of the company from end-to-end.
What you will do:
- Taking responsibility for the day-to-day operations of the company's YouTube channel with 42k+ subscribers and millions of views.
- Devising and implementing content strategy, video optimization, subscriber growth and viewership growth for the company's existing and newly created YouTube channels.
- Researching on what content is performing well on YouTube as well as other platforms, in order to strategize on the content requirement.
- Collaborating with the internal content team to ensure a continuous pipeline of content as per programming.
- Developing data-driven recommendations, organizing and analyzing data to form actionable plans and create KPIs.
- Auditing existing channel to uncover short and long term recommendations to improve audience engagement and growth metrics.
- Leading creation of recurring reports on the impact of rollout and optimization efforts against established benchmarks.
- Overseeing all written editorials across all videos, channel home-page, community and any off-site blogging/promotion to ensure consistently excellent standards.
- Working on optimization of channel and video content viz. Titles, tags, descriptions, playlist, thumbnails, homepage, etc.
- Developing creative and effective engagement strategies with the subscriber base for continuous engagement on videos as well as community engagement.
- Using SEO/SMM tools and learning to grow the channel organically.
What you need to know / have:
- 3+ years of experience in content marketing and YouTube growth.
- Proven track record of managing channel with 100k subscribers and demonstrated ability to grow the channel.
- Experience using SEO/SMM Tools like YouTube Analytics, Google Analytics, VidIQ, Tube buddy, etc.
- Extensive experience working within the YouTube CMS and with YouTube/Google analytics.
- In-depth understanding of audience retention metrics (e.g. Average view duration vs. % completion, watch time).
- Experience leveraging/ implementing In-video programming mechanisms (e.g. link cards and end screens).
- Ability to keep up with ever-changing YouTube eco-system and new features.
- Successful track record of conceptualizing and developing benchmarks, KPIs and ability to report insights and KPIs on a weekly basis.
- Cross-platform Video SEO knowledge and experience.
- Exceptional organizational and follow-through skills, attention to detail and deadlines.
- Team Management experience.
- Self-starter with a strong work ethic and determination to accomplish goals.
- Demonstrate the ability to multi-task in a fast-paced, collaborative environment.
- Knowledge of E-learning/Ed-Tech industry preferred.
We want the person to understand the business problem and can translate the same into marketing automation language. We also expect the professional to create best-in-class strategies, come up with breakthrough campaign ideas and implement emerging automation practices to solve the problem. Having innovative ideas on top of this will be an added advantage.
This individual will work closely to manage, create, and strategize campaigns with the best of the Marketing Automation tools like HubSpot, Marketo, Salesforce, Pardot, etc.
He/ She will collaborate with Account Managers, Delivery Team, Creative Teams and Customers to plan, execute, and measure effective inbound strategies to deliver astounding results
Responsibilities:
Work directly with the customer to understand their business requirements in terms of Sales & Marketing funnel fluency and translate the same for the internal marketing & delivery team to plan, build and execute marketing automation campaigns.
Understand the customer’s buyer persona, pain points, available resources, and marketing communication channels, to plan the holistic inbound strategy and deliver results.
Understand the gap between the current marketing process and required sales and marketing automation goals. Define the overall automation strategy and plan execution in phases.
Showcase excellent project management skills to ensure smoother and timely delivery to the customer.
Ideate and execute end-to-end inbound marketing campaigns and collaborate with all the involved stakeholders for smoother execution.
Create effective detailed content strategy and calendar, content promotion campaigns and measuring the effectiveness of the content in terms of the expected KPIs.
Manage overall marketing budgets and spend to ensure maximum ROI for the customers.
Create, manage, and present standard and custom analytics reports on MQL’s acquisition programs, nurture campaigns, sales conversion rates and media buys to track campaign ROI, attribution, and sales effectiveness, to customers and internal stakeholders
Requirements:
Proficiency in working on email marketing campaigns, marketing automation funnel, drip/nurturing campaigns, and Google Analytics.
Prior experience in working with HubSpot, Marketo, Pardot or any other globally recognized automation tool is strongly preferred.
Experience in inbound marketing and managing automation campaigns with large data sets.
Preliminary knowledge of relevant marketing areas including content writing, copywriting, social media, email campaigns, Google Analytics, Tag Manager, etc.
Excellent verbal and written communication skills.
Project management and collaboration skills.
Fundamental knowledge of HTML/CSS is a huge plus as it can help while working on email templates and landing pages.
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Full Stack Developer - Averlon