Customer Success Manager

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

Job Overview: We are seeking a skilled QA Tester responsible for planning, designing, and executing tests on a variety of software products. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for quality. As a QA Tester, you will work closely with the development team to identify and resolve defects, ensuring that our software meets the highest standards of quality before release.

Key Responsibilities:

• Test Planning: Collaborate with the development team to understand project requirements and create detailed test plans, test cases, and test scripts.
• Manual Testing: Execute manual test cases on web, mobile, and desktop applications to identify bugs, glitches, and usability issues.
• Automated Testing: Develop and execute automated tests using testing frameworks and tools (e.g., Selenium, JUnit).
• Defect Tracking: Identify, document, and track defects using bug-tracking tools (e.g., Jira, Bugzilla), and collaborate with developers to resolve issues.
• Regression Testing: Perform regression testing to ensure that new features and bug fixes do not adversely affect existing functionality.
• User Acceptance Testing (UAT): Support UAT efforts by working closely with end-users to validate that software meets business requirements.
• Performance Testing: Conduct performance and load testing to ensure software stability and scalability under various conditions.
• Test Documentation: Maintain comprehensive test documentation, including test cases, test scripts, and test summary reports.
• Continuous Improvement: Continuously improve testing processes and methodologies to increase efficiency and effectiveness.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure a clear understanding of project goals and timelines.

Required Skills and Qualifications:

• Experience: 3-4 years of experience in software testing, including manual and automated testing.
• Proficiency in:
• Automated Testing: Hands-on experience with automated testing tools and frameworks such as Selenium, QTP, or Appium.
• Scripting: Ability to write and execute test scripts in languages such as Python, Java, or JavaScript.
• Manual Testing: Strong knowledge of software development life cycles (SDLC), testing methodologies, and test processes.
• Defect Tracking: Proficient in defect tracking and test management tools.
• Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
• Communication: Excellent written and verbal communication skills for effective collaboration and reporting.
• Documentation: Ability to create clear, concise, and comprehensive test documentation.

Preferred Skills:

• Agile Methodology: Experience working in Agile/Scrum environments.
• Performance Testing: Knowledge of performance testing tools like LoadRunner or JMeter.
• Security Testing: Familiarity with security testing practices and tools.
• Continuous Integration: Experience with CI/CD pipelines and integrating testing into the development process.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

What We Offer:

·        Competitive salary and performance based incentives.

·        Comprehensive benefits package, including health

·        Opportunities for professional growth and career advancement.

·        A collaborative and innovative work environment.

Hiring For SDE II - Python (Remote)

The Impact you will create:

• Build campaign generation services which can send app notifications at a speed of 10 million a minute

• Dashboards to show Real time key performance indicators to clients

• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds

• Building highly available & horizontally scalable platform services for ever growing data

• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability

• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed

• You will build backend services and APIs to create scalable engineering systems.

• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

• Identify and improvise areas of improvement through data insights and research.

Primary Responsibilities

• End-to-end ownership of product development, from design, through implementation, testing, deployment, and maintenance

• Translating high-level requirements and end-user use cases into design proposals, decomposing complex features into smaller, short-term deliverable tasks

• Maintaining constant focus on scalability, performance and robustness of architecture

• Designing and implementing logging, monitoring and alerting systems for existing and new infrastructure

• Documenting API's and architecture design

• Mentor and guide juniors on their path to become solid developers

   

What we look for?

• 4+ of industry experience in technical leadership roles

• Solid knowledge of Python, SQL, NoSQL, shell scripting and Linux operating environment

• End-to-end experience in design and development of highly scalable enterprise and cloud data products

• Ability to challenge and redefine existing architecture to create robust, scalable and reliable products

• Hands-on experience with design and troubleshooting of scalable web services, queue based systems, distributed databases and streaming services

• Experience with modern DevOps technologies such as kOps, Kubernetes and Docker, CI/CD, monitoring and autoscaling

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Should be able to close other country leads

Identify prospects from USA, Canada, UAE

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Key Skill