Job title: Sr. Customer Success Manager |
Work Location: Mumbai/Remote |
Division/Department: Customer Success Onboarding |
Reports to: Lead CSM |
Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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About Delivery Solutions
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
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LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
Requirements
- Bachelor’s degree in Computer Science, Information Technology or related field
- 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
- Expertise on production support processes such as incident or change management, call triaging, critical issue procedures
- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
- Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises
- Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Providing support on weekends on a rotational basis
- Expereince in team management
Our client is the largest D2C brand of personalized, floral, gourmet and handmade gifting products. They are serving 100mn+ visitors every year across 100 countries with its design-to-delivery consumer experience, farm-to-table supply chain, and expanding same-day delivery distribution network of over 100 cities
About the Role
• Collaborate with a cross-functional team including Engineering, Operations, Marketing, Finance, & Customer Service
• Build a deep understanding of what all our internal teams need to be more effective and successful in their various roles
• Own the product pipeline with a long-term vision of building the platform on which all functions of the organization work effectively and efficiently
• Own the product pipeline with a focus on delivering as per the timeline
• Write detailed product requirements; drive execution from research to launch
• You will be responsible for the continuous improvement of existing products, and processes within the organization leveraging technology to build efficient, scalable, and future-ready products
• You will be the single point of contact and will take complete ownership of post-go-live usage
Requirements
• Master’s Degree in Business
• 3 to 6 years of Total Work experience
• Prior experience in Product Management including experience integrating SAAS products
• Good verbal and written communication skills
• Excellent interpersonal skills as this role would require frequent interaction with colleagues from across the organization
• Go getter attitude willing to put in the hard work required to deliver results
Whats in it for you?
• Work in a high impact team impacting all aspects of the business
• Working and growing alongside an organization ready to grow 10x in the next 5 years
• A fast paced but supportive and friendly work environment
• Grown into a Product leader within few years
We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.
Responsibilities:
Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.
Advice and strategies on the development of effective employment policies across the company.
Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.
Ability to handle Employee Relations issues end to end.
Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.
Handle a team of recruiters and end-to-end IT recruitment.
Parse specialised skills and qualifications to screen IT resumes
Perform pre-screening calls to analyse applicants’ abilities
Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)
Coordinate with IT team leaders to forecast department goals and hiring needs
Craft and send personalised recruiting emails with current job openings to passive candidates
Participate in tech conferences and meetups to network with IT professionals.
Required Skills:
Good knowledge of employment regulations.
Proven work experience as a Technical Manager or Manager
Hands-on experience with various interview formats (e.g., phone, Skype and structured)
Technical expertise with an ability to understand and explain job requirements for IT roles
Familiarity with Applicant Tracking Systems and resume databases
Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)
Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.
Head of Creator Community (Remote)
Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.
Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.
Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention
Required Skills :
4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work
Roles & Responsibilities:-
- Discuss training plans with customers to build custom courses to suit their needs.
- Maintain records of training activities, participant progress, and program effectiveness.
- Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
- Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
- Update course documentation as needed to ensure timeliness and relevance.
- Has a mix of being a technical instructor, a solution architect, and an evangelist.
- Coordination of training schedules to ensure the most efficient use of resources.
- Work in tandem with peers in technical training to develop best in class training department across all areas of training.
- Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
- Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
- Help to create, test, and review new and existing courseware.
- Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
- Keep informed of and maintain proficiency with all company products.
- Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.
Skills
- Teaching
- Adaptability
- Public speaking
- Active listening
- Communication
- Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
- Develop and prospect sales opportunities as well as work on company-provided sales leads
- Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
- Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
- Maintain and expand the database of prospects within the assigned territory
- Interested Candidates skype me your CV @ sscool07
• Involved in code development and implementing database changes and design pattern.
• Good code reviews and code debugging skills.
• Design, Development, Programming, Maintaining and customizing solutions to meet customer’s specific needs.
• Product Development is added advantage.
About the company:Out Client is Entertainment Network (ENIL), owns 73 frequencies and is advertising partner for another 3, across 63 cities, making it India’s largest private FM radio broadcaster
Requriment:
· To ensure revenue generation for the company · Making sales calls Ø Preparing client proposals &presentations Ø Plan weekly sales cycle by doing account mining of the allocated accounts through client meetings accordingly Ø Preparing sales related reports including daily call reports, weekly reports, sales projection report, monthly sales plan etc. Ø Maintain strong relationships with clients and agencies in the person’s portfolio · Market Information Ø Conducting competition tracking and monitoring on frequent basis Ø Understand in detail about client spends at a brand level and then develop Go to Market approach Ø To look at broader perspective, think through ideas and create solutions for clients via upselling & cross selling of various properties Ø Media Tracking to generate prospects · Follow up and ensure that monies are collected on time including sending appropriate reminders to clients and agencies for payment
TECHNICAL SKILLS & QUALIFICATION REQUIRED: · UG/PGDM
PERSONAL ATTRIBUTES: · Collaboration · Ability to work under pressure · Adaptability · Strong branding focus · Good Communication Skills · Understanding of local market & language is mandatory · Must be willing to travel locally for client meetings
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Roles & Responsibilities:
We are looking for a Senior Network Engineer to be responsible for the development and support of a complex networking infrastructure critical to the operation of the Company. This position will develop technical solutions to complex problems requiring the regular use of ingenuity and creativity.
- Maintain, test, and monitor complex local area and wide area network designs encompassing multiple technologies using established procedures and tools.
- Diagnose network issues and provide problem resolution in a timely manner.
- Develop and maintain all network component and system configurations.
- Design, install, and support networking systems and operations.
- Troubleshoot network performance issues.
- Analyse system errors or failures and work to resolve issues. Escalate as necessary to maximize system availability.
- Provide technical support to peers and guidance to users.
- Evaluate new network technologies and make recommendations regarding the integration of relevant technologies into the existing network. Recommend upgrades, patches, and new applications or equipment.
- Maintain knowledge of emerging technologies and enhanced applications.
- Create and maintain network systems documentation and asset management information.
Qualifications:
- 9+ years of networking systems experience is required.
- Experience with Cisco products and support services and procedures is essential; Cisco certifications are preferred, but not required.
- Expert level experience with Cisco Nexus Switching equipment required.
- Expert level experience with Cisco /FMC/ASA Anyconnect.
- Expert level experience with Cisco ISE, posturing RADIUS, TACACS.
- Experience with F5 LTM.
- Expert level experience with routing protocols (EIGRP, OSPF, BGP, DMVPN, IPSEC VPN).
- Expert level experience with L2 technologies (VPC, VTP, port channels)
- Experience with Palo Alto firewalls, and Meraki WIFI/SD WAN.
- Experience with network related tasks with AWS.
- Must be able to work flexible hours on-site and remotely.
- Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills.
- Strong interpersonal skills are needed to work well with a talented team of infrastructure support personnel and application developers.
- CCIE certification - preferred
- Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner.
- Ability to organize, prioritize and handle multiple assignments on a daily basis.
Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.
As a Front End software engineer, you will work on the ReactJS powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.
What You’ll Do:
- Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
- Develop new user-facing features using React.js and React Native
- Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
- Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
- Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
- Write clean, reusable, and well-tested front-end code
- Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
- Architect efficient and reusable front-end abstractions and systems that drive complex web applications
- Create reliable and type-safe applications with Typescript
- Build and contribute to open source projects
- Build reusable components and front-end libraries for future use
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
We’re Looking for Someone With:
- 5+ years of experience as a front end engineer
- Experience in building large-scale web applications in a fast-moving team environment
- A strong understanding of UX and UI design standards
- The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
- Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles, with experience in popular React.js workflows
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc
- Experience with popular testing frameworks, like Jest, Cypress, and Testing Library.
- The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
- Smarts, humility, communication skills, and equal willingness to teach and learn
- Familiarity with RESTful and GraphQL APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience in developing large client side JavaScript applications
- Familiarity with code versioning tools like GIT
- Experience with Javascript testing tools and test automation
Nice to Haves:
- Prior experience at a growth stage Internet/Software company
- Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
- Experience developing large client-side applications and optimizing them for performance
- You can straddle client and server development, creating APIs that drive web apps
- You understand the intricacies of timezones
- Web optimization, performance tools, and load testing
- You maintain or contribute to an open-source project