Customer Success Manager

at Delivery Solutions

Customer Success Manager

Delivery Solutions

Company

Home

Customer Success Manager

at Delivery Solutions

Posted by Rupam Jha

3 - 7 yrs

₹5L - ₹15L / yr

Mumbai

Skills

Customer Success

Account Management

Account manager

Key account management

Onboarding

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

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About Delivery Solutions

Founded :

2015

Type :

Product

Size :

100-500

Stage :

Profitable

About

Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.

Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.

Perks & Benefits @Delivery Solutions:

Permanent Remote work - (Work from anywhere)
Broadband reimbursement
Flexi work hours - (Login/Logout flexibility)
21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
Two appraisal cycles in a year
Encashment of unused leaves on Gross
RNR - Amazon Gift Voucher
Employee Referral Bonus
Technical & Soft skills training
Sodexo meal card
Surprise on birthday/ service anniversary/new baby/wedding gifts
Annual trip

Perks & Benefits @Delivery Solutions:

Permanent Remote work - (Work from anywhere)
Broadband reimbursement
Flexi work hours - (Login/Logout flexibility)
21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
Two appraisal cycles in a year
Encashment of unused leaves on Gross
RNR - Amazon Gift Voucher
Employee Referral Bonus
Technical & Soft skills training
Sodexo meal card
Surprise on birthday/ service anniversary/new baby/wedding gifts
Annual trip

Photos

Connect with the team

Ayyappan Paramasivam

Pranali Salvi

Digvijay Singh

Rini Chakravarty

Company social profiles

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