Job title: Sr. Customer Success Manager |
Work Location: Mumbai/Remote |
Division/Department: Customer Success Onboarding |
Reports to: Lead CSM |
Essential Duties and Responsibilities:
|
Education and/or Work Experience Requirements:
|

About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
Company video


Photos
Connect with the team
Similar jobs



Role : AIML Engineer
Location : Madurai
Experience : 5 to 10 Yrs
Mandatory Skills : AIML, Python, SQL, ML Models, PyTorch, Pandas, Docker, AWS
Language: Python
DBs : SQL
Core Libraries:
Time Series & Forecasting: pmdarima, statsmodels, Prophet, GluonTS, NeuralProphet
SOTA ML : ML Models, Boosting & Ensemble models etc.
Explainability : Shap / Lime
Required skills:
- Deep Learning: PyTorch, PyTorch Forecasting,
- Data Processing: Pandas, NumPy, Polars (optional), PySpark
- Hyperparameter Tuning: Optuna, Amazon SageMaker Automatic Model Tuning
- Deployment & MLOps: Batch & Realtime with API endpoints, MLFlow
- Serving: TorchServe, Sagemaker endpoints / batch
- Containerization: Docker
- Orchestration & Pipelines: AWS Step Functions, AWS SageMaker Pipelines
AWS Services:
- SageMaker (Training, Inference, Tuning)
- S3 (Data Storage)
- CloudWatch (Monitoring)
- Lambda (Trigger-based Inference)
- ECR, ECS or Fargate (Container Hosting)
Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.
We are seeking a highly skilled and results-driven Sales Expert to lead the sales efforts for India, focusing on our suite of B2B supply chain SaaS solutions, including Warehouse Management System (WMS), Transportation Management System (TMS), and allied products. The primary focus of this role will be on non-retail sectors such as manufacturing, automotive, FMCG, pharmaceuticals, industrial goods, and 3PL. The ideal candidate will possess in-depth knowledge of supply chain operations and a proven ability to drive sales in enterprise and industrial domains. This role demands a strategic thinker and a strong leader with experience navigating complex sales cycles in diverse industries.
What will you do at Fynd?
Sales Strategy & Execution for Non-Retail Sectors
- Develop and implement a tailored sales strategy targeting non-retail sectors, aligned with business objectives and revenue goals.
- Identify key industries such as manufacturing, automotive, pharmaceuticals, industrial goods, and 3PL, ensuring product-market fit for each segment.
- Establish a clear roadmap to penetrate priority verticals and secure long-term business growth.
Revenue & Business Growth
- Own the P&L responsibility for WMS, TMS, and allied supply chain SaaS solutions in the non-retail sectors.
- Achieve and exceed sales targets by acquiring high-value enterprise clients.
- Build a strong pipeline of prospects in key industrial hubs across India.
Industry-Specific Solution Selling
- Understand and address the unique challenges and requirements of each target sector.
- Work closely with the product team to customize solutions, ensuring relevance and value for specific industries.
- Present compelling value propositions, leveraging case studies, ROI analysis, and technical expertise.
Team Leadership & Development
- Build, train, and lead a specialized sales team focused on non-retail sectors.
- Define clear objectives, KPIs, and performance metrics to drive results.
- Provide mentorship and conduct regular knowledge-sharing sessions to enhance the team’s domain expertise.
Client Relationship Management
- Build and maintain relationships with key stakeholders such as supply chain heads, logistics managers, and IT leaders in target industries.
- Lead strategic sales negotiations, proposal presentations, and deal closures for large-scale enterprise accounts.
- Ensure high customer satisfaction to secure renewals, upselling, and referrals.
Partnerships & Ecosystem Development
- Identify and develop partnerships with implementation firms, resellers, and system integrators specializing in non-retail sectors.
- Collaborate with industry forums, associations, and events to establish the company as a thought leader in supply chain digitization.
Market Intelligence & Reporting
- Monitor market trends, competitor strategies, and technological advancements relevant to non-retail sectors.
- Deliver regular performance updates, insights, and forecasts to senior management.
Some Specific requirements
- Bachelor’s degree in Business, Engineering, or a related field; MBA is highly desirable.
- 2-10 years of experience in enterprise SaaS sales, with a proven track record in non-retail sectors such as manufacturing, automotive, industrial goods, or pharmaceuticals.
- Strong understanding of supply chain processes, including warehouse management, transportation, and logistics challenges specific to industrial domains.
- Demonstrated ability to lead high-value, complex sales cycles in enterprise environments.
- Experience building and leading specialized sales teams.
- Familiarity with SaaS sales models, subscription pricing, and consultative selling approaches.
Key Skills:
- Sector-specific sales strategy and execution
- Enterprise account management and C-level engagement
- Team leadership and mentorship
- Market and competitive analysis in non-retail industries
- Customisation of supply chain solutions for industry-specific needs
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities
Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!
Greeting from DevCare Solutions!!!
Kindly Check the Roles and Responsibilities of US IT Recruiter
• Responsible for handling IT requirements from US based clients.
• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
• Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
• Must be having capability to work with a team or individually.
• Maintain close contact with candidates/Vendors/ recruiters/offshore team.
• Publish progress report to management every week.
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provided in the company
Mandatory Document : Form16 & ITR Acknowledgement copy Need To submit to the company
www.devcare..com

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with React.js workflows (such as Flux or Redux).
- Knowledge with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with data structure libraries
- Experience with modern front-end build pipelines and tools
- Experience with common front-end development tools and Best practices.
- Ability to understand business requirements and translate them into technical requirements
- Ability to benchmarking and optimization application.
Position – International Sales Development Representative
Reports to - Regional Head
Primary Objective - Sales Development Representatives are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team.
Specific Accountabilities/Responsibilities -
Promoting and business through extensive and persistent cold calling, emails and communication(s) to prospective clients
Respond, engage and qualify inbound leads and inquiries
Scheduling Initial Prospecting Meetings for the Sales Team
Providing in depth information to the Sales team to enable the most qualified and productive demos
Researching and evaluating additional leads/prospects through web research
Meet or exceed assigned quota of a minimum of 40 calls / 30 emails per day
Working together with the Sales Director to grow a specific sales territory
Working with the Sales Director to support the acquisition of new accounts in the region
Help as needed to build awareness on special projects / events
Maintaining all contacts/opportunities and recording all progress

About Maxpay, Our goal is to make digital payments so easy, safe, and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer-centricity.
At Maxpay, we take extra care to make sure you give your best at work, Every day! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.
Being enthusiastic about tech is a big part of being at Maxpay,.
If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing your dreams with purpose and speed, join us!
At Maxpay, we are looking for skilled Android developers who are passionate about solving digital payment problems for over a billion Indians.
Requirements:
- Strong passion for Programming in general and Android App development in specific.
- Strong problem-solving skills.
- Strong system design and architecture skills - specifically for android.
- Curiosity to tinker around, explore new paradigms, and strong zest for continuous improvement.
- Over 3+ years of Android App development experience with strong basics and complete exposure to Android development.
- Idea/experience of unit and instrumentation testing in Android E2E App development and/or experience of developing SDKs is good to have.
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Proven work experience in design patterns mobile architecture using frameworks such as MVVM/MVC/MVP
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- UPI knowledge
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration


Job description |
Job Description: You will lead a team of specialists in the areas of talent acquisition, manpower planning and budgeting. You will manage manpower planning in accordance to expansion requirements and provide strategic advice on talent acquisition and workforce management. Job Responsibilities: 1. Should have experience in Delivery, Client Interaction and Team Handling. 2. Preferably should have experience working on Direct Clients and Implementation Partners. 3. Good to have: knowledge of US Tax terms (1099, C2C, W2)/Also should have experience working on Job Portals (Naukri, Dice, Monster,…etc) 4. Should have excellent communication skills. 5. Should be proactive and ensure to revert / submit profiles with quick turnaround time for timely submittals to meet sharp deadlines of submittals for each requisition. (Plan & execute the client deliverables). 6. Making use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals. 7. Responsible for achieving a good conversion ratio of submittals into interview and placement. 8. Should be well versed with various visas. 9. Should be an expert in full recruitment life cycle.
1. Lead an experienced team of Recruiters to support the hiring demand of our rapidly growing businesses and deliver annual hiring plan and target 2. Manage team performance and hire and develop the best 3. Collaborate with customers and peers to drive hiring initiatives and experiments 4. Provide recruiting leadership and consultancy in participating business/HR projects 5. Optimize operational process flows and identify ways to deliver a consistent, scalable, customer obsessed recruitment experience to all stakeholders 6. Drive simplification and contribute to increase productivity across the team 7. Drive the best candidate and referee experience, delivering on key internal SLA’s 8. Drive candidate feedback surveys and participate in other recruiting/HR initiatives to provide the best recruiting support |

Must have Skills
==============
Excellent understanding on fundamentals of Javascript, HTML5, CSS3
Proficient in Javascript/CSS frameworks like AngularJS (2+), jQuery, Bootstrap
Proficient understanding of code versioning tools, such as Git/SVN
Very good with data structures and algorithms
Excellent communication skills to interact with clients/stakeholders
Good to have Skills
=================
REST API development using NodeJS, MongoDB, Express
UX skills like prototyping or wireframing the UI requirements
Mobile App development using Phonegap or Ionic or React Native or Flutter
Responsibilities
==============
Communicating with the clients/stakeholders to understand the project requirements.
Delivering front-end solution, ensuring client satisfaction.
Leading the front-end team from a technical, architectural and quality perspective.
Collaborating with the backend developers to build REST APIs.
What you will get?
================
Flexible timings
Small team, hence quick growth
Training on latest technologies

