Customer Success Manager

We are just getting started! This is not just an opportunity to be part of the startup journey but help shape the journey by building things from scratch. We are looking to hire a Program Manager who can own verticals and lead functional teams within the company for execution. This is a high-impact, critical role to craft the future roadmap of the organization

Responsibilities:

• Lead implementation of orgn in key partner institutes
• Own the entire process of onboarding a partner institute
• Define custom made' offerings for the parents of a particular institute
• Single point of contact between the org institute partnerships team, institute management and org inside sales team
• Be responsible for anything and everything' in the partner institutes
• Be responsible for parent outreach in the institutes
• Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
• P& L owner of key accounts
• Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
• Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
• Own execution from strategy design and setup to pilot and eventual scale-up
• Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
• Build and lead high-performing teams to scale these initiatives

Requirements:

• Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
• Track record of outperformance / over-achieving targets in previous work places
• Experience in leading initiatives and delivering results in a time-bound manner
• Prior experience in early stage startups or as a founder is a huge plus
• Prior exposure to B2C or understanding of financial services is a plus
• Self-starter with a high sense of ownership Comfortable to work with minimal supervision
• Hungry to learn and grow
• Passion to learn & be a better version of oneself; motivated to succeed
• Bias for action Have the temperament to experiment and execute in uncertainty
• Hustler Ability to generate resources to solve a problem
• Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs
• Mission-oriented
• Deeply care about delivering value and making an impact on customer's lives
• Startup experience is a must

We’re hiring a Client Servicing Executive to join our sales team to help WittyPen scale its B2B customers belonging to multiple sectors including SaaS, finance, healthcare, lifestyle and edtech. The ideal candidate should be located in Pune or eager to relocate and hold 1+ years of experience in  Client Servicing Marketing Agencies or B2B sales in SaaS or IT Businesses.

WittyPen is a platform that helps hundreds of businesses get quality content from freelance writers across the world. We are building features and products to help businesses scale their content creation seamlessly, and also let content writers earn well from wherever they are in the world. 

About the role

As a Client Servicing Executive, you will be working as a part of our sales team to increase and expand business from our customers in multiple sectors, including software, finance, healthcare, edtech, and lifestyle. You will be responsible for the complete onboarding and account management process - from project kickoff and dispute handling to upselling.

Your responsibilities will include:

• Helping customers get on board and maintaining regular relationships
• Measuring sales numbers and reaching targeted revenues with given accounts
• Working with the Operations team to ensure quality deliverables
• Mapping accounts to expand relationships

About You

As a Client Servicing Executive at WittyPen, you are expected to possess at least 1 year of experience working in sales or client service with B2B software or tech companies. Additionally, you should have excellent communication skills and knowledge about project management tools, CRM, and reporting. 

Below are the skills/requirements which would make you a good fit for this job:

• Hustler who loves customer success
• MBA is preferred.
• At least 1+ years of experience in B2B selling in Technology, SaaS, or Marketing Agencies
• Excellent English communication skills - spoken and written
• Ability to manage and use CRM
• Understanding of Inbound or Inside sales approach
• Understanding of B2B sales approach
• Capability of relationship management
• Understanding of Content marketing will be a plus
• Skilled and forecasting revenues and reaching goals
• Expert at using MSOffice tools

Benefits and work life

This full-time position and you can choose your own work hours between 10am-8pm. You will be expected to work out of our office in Pune, India, and be available to attend physical meetings with current and potential clients. 

AdPushup is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue using cutting-edge technology, premium demand partnerships, and proven ad ops expertise. Our team which consists of varied personalities plays a key role in the growth of the company.

We have achieved 100% year-on-year growth in the past couple of years and the credit goes to this mix of engineers, marketers, product evangelists, and customer success specialists. In 2021, AdPushup received the Great Places to Work accreditation, which focuses on not just how employees handle work but also on the culture that motivates them to work for a common goal. You can also read our Glassdoor reviews to hear directly from our employees.

As an Account Management Team Lead, you will report directly to the Associate Director and will focus on managing a team of Account Managers, helping them achieve their goals for upscaling the assigned accounts, retention of existing accounts, daily AM health checks, and maintaining a healthy relationship with our publisher POCs. You will also manage a limited number of Strategic Accounts with full ownership of the revenue generation activities. Additionally, you will be managing strategic projects to help improve AM team processes, identify bottlenecks and work towards the overall progress and achievement of the company goals.

Your Day-to-Day Tasks Include:

• Managing a team of experienced Account Managers as direct reports
• Help the team achieve upscaling targets by tracking and closing on open opportunities. Create processes and strategies to help AMs upsell our current products and scale on the existing inventory (QBRs, YBRs, Product updates, etc)
• Achieve retention targets by helping the team maintain a healthy churn rate to ensure a stable and long-term association with the customers
• Identify accounts that need elevated attention and strategize to improve account health
• Have regular 1:1 with team members to chart out growth paths and career progression
• Help in OKR/Incentive planning and conduct appraisal meetings for the team
• Help develop a healthy transparent and friendly environment for all members
• Check CRM to ensure account hygiene is maintained
• Step in wherever required to ensure our customers feel valued and appreciated
• Maintain a healthy Onboarding Success Rate for all new customers by helping the team perform a seamless onboarding experience
• Hire and train new team members
• And much more!!!

You Should Have:

• Strong communication skills
• Ability to get things done and solve any problems which may arise
• The technical bent of mind – the ability to learn new tools on the go and open to constant learning.
• The ability to work in a dynamic environment
• Team management experience with at least 2 years as a TL with direct reportees with AdTech experience
• Excellent attention to detail, strong communication skills, both written and verbal
• Great analytical skills with the ability to make sense of big data
• Hands-on experience on Google Sheets, MS Office Suite

Why Should You Work for AdPushup?

• A culture of valuing our employees and promoting an autonomous, transparent, and ethical work environment.
• Talented and supportive peers who value your contributions.
• Challenging opportunities: Learning happens outside the comfort zone and that’s where our team likes to be - always pushing the boundaries and growing both personally and professionally.
• Flexibility to work from home for a few days in a week: We believe in tangible work done & actual performance, instead of measuring conventional benchmarks such as work hours, clock-in/clock-out, etc.
• Transparency: open, honest, and direct communication with co-workers and business associates.

Touted as “Uber” for trucks, Trucknetic is a tech-first startup redefining the freight industry by creating a unique marketplace connecting shippers and carriers for the front and return loads using AI-ML, analytics, and associated technologies.

Trucknetic aims to play a crucial role in India's booming logistics sector and become the first platform in the world to provide any truck for any commodity from anywhere in the country.

Our company is looking for an experienced Accounting Manager to oversee our accounting department. The Accounting Manager will be responsible for monitoring general accounting practices, budgeting, developing internal accounting controls, tracking high-volume corporate client accounts and building a strong financial team. The successful candidate for this position will report directly to our CEO and play an instrumental role in the financial future of the company.

What You'll Be Doing

• Manage day-to-day accounting operations and ensure that there is a redundant process backup in place for every critical operation
• Create new internal accounting corporate policies and maintain existing policies
• Monitor emerging technology to determine ways to automate the accounting process without sacrificing accuracy and accountability
• Develop monthly and quarterly accounting reports for the management and executive teams
• Implement and monitor the month, quarter and year-end closeout accounting schedules
• Oversee and manage the general accounting functions, including, but not limited to accounts payable, accounts receivable, general ledger, and taxes
• Help with quarterly and year-end financial audit activities and the annual corporate financial controls audit
• Assess current practices and procedures, and make recommendations for improvements

Requirements

• Bachelor’s Degree in Accounting or Finance required (Master’s degree preferred)
• 3+ years experience in an accounting leadership role
• Exceptional leadership abilities
• Strong budgeting, financial forecasting and financial analysis skills required
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

What Is On Offer

• Work with a young & passionate team to excel and make an impact.
• Work directly with the founder.
• Attractive ESOPS.
• A super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment.
• Great Culture -> No hierarchy/politics nonsense guaranteed!