Job title: Sr. Customer Success Manager |
Work Location: Mumbai/Remote |
Division/Department: Customer Success Onboarding |
Reports to: Lead CSM |
Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
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Job Title: Digital Project Manager
Location: Mumbai
Experience Level: (3+ years)
About the Role
We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.
As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.
Key Responsibilities
- Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
- Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
- Coordinate internal teams, including developers, designers, QA, and content managers
- Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
- Lead regular status meetings and provide clear documentation and reporting
- Identify risks and proactively manage issues to ensure successful delivery
- Ensure quality assurance at all stages of the project lifecycle
- Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions
Required Qualifications
- 3+ years of experience in digital project management
- Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
- Proven experience managing multiple digital projects simultaneously
- Excellent command of English (written and spoken)
- Experience working in client-facing roles, ideally within an agency or digital solutions environment
- Proficiency in using project management tools (e.g., Jira, Trello, Slack)
- Ability to create clear and structured documentation and presentations
Preferred Qualifications
- Experience working with cross-functional and multicultural teams
- Familiarity with Agile or hybrid delivery methodologies
- Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus
- Should be well versed with Data Structures & algorithms
- Understanding of software development lifecycle
- Excellent analytical and problem-solving skills.
- Ability to work independently as a self-starter, and within a team environment.
- Good Communication skills- Written and Verbal
Skills Required :
- Experience in React Js, Node js, Express js, MYSQL, Python
- Experience in JavaScript, HTML5, CSS3 required.
- Experience with SQL-based database engine like MySQL, Postgre, etc.
- Experience with RESTful API integration
- Experience with Node JS
- Experience with Git, GitFlow and Agile Software Development
- Familiarity with other programming languages
- Interpersonal skills to effectively work with people internally as well as working effectively with suppliers and customers
- Ability to effectively present information in team meetings and design reviews, as needed
- Ability to communicate calmly in a well thought out response, verbal and written
- Must have strong problem-solving abilities
*Remuneration Negotiable
About the job
IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.
We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.
It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.
All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.
An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.
Selection Process
- Online IndiaMART Aptitude Test
- Video Assessment
Mandatory Documents Required
- Address Proof - Aadhaar Card
- ID Proof - PAN Card
- Bank Details - Cancelled Cheque/Bank Statement/Passbook
- PWD/PH Certificate (if applicable)
- Passport size photograph
Contract to hire
Total 8 years of experience and relevant 4 years
• Experience with building and deploying software in the cloud, preferably on Google Cloud Platform (GCP)
• Sound knowledge to build infrastructure as code with Terraform
• Comfortable with test-driven development, testing frameworks and building CI/CD pipelines with version control software Gitlab
• Strong skills of containerisation with Docker, Kubernetes and Helm
• Familiar with Gitlab, systems integration and BDD
• Solid networking skills e.g. IP, DNS, VPN, HTTP/HTTPS
• Scripting experience (Bash, Python, etc.)
• Experience in Linux/Unix administration
• Experience with agile methods and practices (Scrum, Kanban, Continuous Integration, Pair Programming, TDD)
- Generating leads by identifying Specific Building Material Manufacturers / Suppliers.
- Meeting or exceeding sales goals.
- Negotiating contracts with prospective clients.
- Preparing weekly and monthly reports with respect to a number of calls, meetings & conversions.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts & following up fulfillment.
- Visiting clients and potential clients on a timely basis to ensure Customer Satisfaction & Subscription Renewals.
- Dual Reporting to Magnate + TSB management at regular intervals and/or when called for.
Candidate Pre Requisites & Qualification Criteria.
- Any Bachelors / Masters Degree with Min Exp of 2 years in Corporate Sales.
- Candidates with their Own Vehicle & Laptop will be given preference.
- Strong WiFi Connection at Residence in case of Future Lockdown(s).
- Candidate must be willing to travel Intra State & Inter-State to Unlock Sales Possibilities.
- Candidates from Real Estate / Building Materials / Concept Selling Backgrounds will be given preference.

