Customer Success Manager

We are looking for an enthusiastic, fashion-forward, friendly and organised candidate to head our flagship retail store in Bandra, Mumbai. We are an all-girls team and hence are only hiring FEMALE candidates. We have a beautiful store and are looking for someone who can elevate the store experience for customers while achieving our sales targets, We look forward to making a great new addition to our team! Retail experience is a big bonus!

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Please find the Job Description for C/C++.

Mandatory Skills

-Must have experience and Good understanding about pointers & memory in C/C++

-Must have experience in Unix/Linux IPC (semaphore, shared memory, socket, multi thread)

-Must have Debug skills : gdb, coredump analysis, network packet analysis

-Must have experience in Source code syntax parser (Preferably lex, yacc, bison, etc.)

-Must have worked on build tools : Makefiles, make, etc.

-Database : Preferably Oracle Good at SQL and stored procedures

Optional Skills

-Telegram development using C/C++

-Finance/Industry domain knowledge

-Japanese speaking skills

• Responsibilities:Troubleshoot and report RCA, propose solutions(how to fix)
• Debug identified problems and provide fixes swiftly
• Ability to write clear and concise documentation
• To understand and maintain legacy codebase
• Individual contributor, but also works closely with junior developers
• Review source code developed by peers
• Proactive to suggest and implement improvements on current products
• Design and develop new features based on requirement document

Location-Bangalore

Please share your updated resume to proceed further.

Thanks & Regards

Shruti(Assistant Executive-HR)

Nichi-In Software Solution Pvt Ltd

URL:- www.nichi.com

Currently, we are looking for engineers who are skilled, passionate, driven, and a wee bit crazy (yes, crazy works! ) to join our tribe. The small tweaks you make, the processes you alter, the experiments you run, and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.

Responsibilities:

• Work on cutting edge technical systems and seek to do things no one else has done before.
• Work with a group of people who believe in the utmost transparency and ethical practices.
• Work with full autonomy and high ownership of outcomes
• Add value to our user's life • Evolve as a professional through a learning and challenging journey.

Requirements:

• 4+ years of overall work experience, and a minimum of 2 years of experience in Android development
• Excellent knowledge of Java, Kotlin and Android eco-system
• Experience in software engineering best practices and design principles
• Prior experience in working on scalable Android App • Capable of handling web service integration - RESTful, JSON, SOAP, XML
• A focus and passion for Mobile UI & UX to make apps exciting for the user
• Excellent debugging and optimisation skills
• Rapid prototyping skills for getting product feedback
• Understanding of product development lifecycle
• Experience in React Native is a bonus

Technical Solutions Specialist, App

• Understanding of products’ integration flows from a technical and sales perspective
• Work with the internal stakeholders in Criteo to understand client business objectives
• Providing feedback to our internal and/or client’s engineering team
• Be responsible and have ownership for the designed end to end solution’s projects
• Work in a fast-paced innovative environment and be cool under pressure
• Thrive when confronted with complex problems that require innovative solutions
• Act as a Subject matter expert on App related queries
• Leverages technical knowledge of products to meet customer needs
• Participate with the wider global team to improve and develop new tools and processes.
• Play a leading role in the testing and deployment phases of new products and customized solutions for our app business.
• Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them, and work close to our internal teams for resolution

Who You Are

• Engineering background with a computer science-related degree
• Fluent in spoken & written English
• Experience with ad technology is a strong advantage, though not mandatory
• Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android
• Experience with development and/or debugging MMP partner SDK's like AppsFlyer, Branch etc. will be a big plus
• Other web programming languages is a plus (JavaScript, HTML, …)
• Strong interpersonal and communication skills across all levels of interlocutors
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated with a “can do” way of working
• Problem-solving and a positive attitude in a fast-paced environment
• Autonomous personality and interested in taking initiatives and leading on projects
• Team spirit oriented, sharing best practices, and open to train other team members
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends, and continual learning

• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development

Job Title: Media Relations & Communication Executive

Years of Experience: 2-3

Working Geographies: International

Job Summary:

We are seeking to hire a Media Relations & Communication Executive who will be

responsible for building and maintaining a relation with media houses for the brand. The

Media Relations & Communication Executive will be responsible for promoting and

protecting the brand’s reputation by developing and executing media relations

strategies and plans for brand building/innovation, media promotions, news

communications, and public affairs initiatives.

Job Responsibilities:

• Responds to requests for information from the media.

• Establishes and maintains cooperative relationships with construction industry

bloggers, publishers, news portals, and media houses.

• Writes press releases and prepares information for the media to promote viAct.

• Plans or directs the development of media programs to maintain favourable public

and stakeholder views of the organization’s agenda and accomplishments.

• Ensure press releases for new product launch.

• Analyses the organization’s objectives, promotional policies, and needs to build

media relations strategies that influence public opinion and promote products,

ideas, and services.

• Maintains the organization’s image and identity.

• Draft’s speeches and schedules interviews.

• Prepares and edits organizational materials, newsletters and other publications for

external audiences.

• Collaborates with managers to identify trends and evaluate advertising to determine

whether it is in sync with the organization’s media relation efforts.

Public Relations Qualifications / Skills:

• Superior written and verbal communication skills

• Knowledge of writing media publishable drafts

• Ability to make media pitches