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Job title: Sr. Customer Success Manager |
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Work Location: Mumbai/Remote |
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Division/Department: Customer Success Onboarding |
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Reports to: Lead CSM |
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Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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About Delivery Solutions
About
Out-of-the-box solutions are provided by Delivery Solutions to retailers, allowing them to provide customer experiences such as curbside delivery, same-day delivery, shipping, in-store pickup, and post-purchase pickup. The company collaborates with some of the most recognizable names in the retail industry, such as Michael's, Sephora, Loblaw, GameStop, Office Depot, Sally Beauty, Total Wine, Belk, and Abercrombie & Fitch.
Its SAAS-based solution is incredibly adjustable and works in combination with e-commerce sites, warehouse management systems, order management systems, and point-of-sale systems to give a highly scalable experience and a base of delighted customers. They have direct connections to the most prominent businesses in same-day delivery, like DoorDash, Uber, Postmates, and Shipt, amongst others, in addition to the most prominent shipping firms, including UPS, FedEx, USPS, and others.
Perks & Benefits @Delivery Solutions:
- Permanent Remote work - (Work from anywhere)
- Broadband reimbursement
- Flexi work hours - (Login/Logout flexibility)
- 21 Paid leaves in a year (Jan to Dec) and 7 COVID leaves
- Two appraisal cycles in a year
- Encashment of unused leaves on Gross
- RNR - Amazon Gift Voucher
- Employee Referral Bonus
- Technical & Soft skills training
- Sodexo meal card
- Surprise on birthday/ service anniversary/new baby/wedding gifts
- Annual trip
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About Us
DataWeave provides Retailers and Brands with “Competitive Intelligence as a Service” that enables them to take
key decisions that impact their revenue. Powered by AI, we provide easily consumable and actionable
competitive intelligence by aggregating and analyzing billions of publicly available data points on the Web to
help businesses develop data-driven strategies and make smarter decisions.
Products@DataWeave
We, the Products team at DataWeave, build data products that provide timely insights that are readily
consumable and actionable, at scale. Our underpinnings are: scale, impact, engagement, and visibility. We help
businesses take data driven decisions everyday. We also give them insights for long term strategy. We are
focussed on creating value for our customers and help them succeed.
How we work
It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest
data problems that there are. We are in the business of making sense of messy public data on the web. At
serious scale! Read more on Become a DataWeaver
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